Zoosk
reviews and complaints

I joined zoosk. Received a message and to reply I had to subscribe so I did. Then any message I tried to send was blocked as my email bounced but I've received all the emails. I either want my subscription returned or to use the service I paid for.

I cancelled my subscription in July 2020 but I'm still getting charged to my debit card .

I have been a member of Zoosk for a year and am very dissatisfied with their 'sharp practice'.
Many of the people on the site are not actually there, which means you keep messaging a potentially empty space. I know this to be true because people that I know who have left zoosk still appear on the site. This means that they get a message to say that someone is trying to contact them, and in order to see the message they have to re-register and pay.
The person messaging does not know if they have read their message unless they pay more.
Totally unacceptable.
I will not be renewing my subscription and i urge anyone who reads this not to subscribe.
Crooks!

This site is full of scammers! They all start the same way - getting really nice compliments from someone. Then they say their membership is expiring, so let's talk offline. Next comes some sad story about something that happened, and can you lend him money?
Today I got an email verifying that I wanted to change my password! Nope, I did not request that!
I tried contacting Zoosk staff, sent an email and never heard back. Stay away from this site! They are not ethical!

I was actually contacted by a scammer on this site. He used a genuine persons profile off the dating site then suggested we both use what's app to stay in touch. He persuaded me to come off zoost and even said he was going to get special leave from his so called special forces job to visit me in uk then we could get engaged. He said I had not to tell family members he is asking me for money to do this due to the secretive nature of his job. This whole scenario gave meits if stress and I even tried to sell my wedding ring to raise funds. I am a single parent to a teenage daughter do fo not have my h money anyway. I also tried to cash in a pension early. I feel that zoost should be checking regularly about the profiles of men who are on this dating site and run secret undercover scenarios of men on there. I I became very unwell mentally due to stress of not being able to raise. Funds for a person to come and visit as they weren't who they were purporting t be made to me even more unwell.
I did not report this matter e. Ztjis arluer as I was too embarrassed but I have kept all conversations on my old handset. I actually changed my handset too as I am sure they hacked into my fone. Not long after I had been in touch with this person my bank account was compromised also.

August 2nd, 2 withdraws [$29.97 and $59.95] were taken out of my bank account. I called [protected] and they agree it was fraudulent. A week later no refund, I called again, they told me it was my bank fault. 3 weeks later they give me a ticket number and for the 2nd time, orders numbers to be reimbursed. The bank did the research. There was not such a thing. I WANT MY MONEY BACK NOW. I am copying this message and file a complaint with Customer affairs in San Francisco. Enough is enough.

I'm attempting to login to Zoosk from my Chromebook. When I click on the Icon a white background with the red heart appears with tiny red print across the bottom I cannot read and nothing else. There is nothing to click on to open Zoosk. I've tried it three times.

I'm not logged in on any other device. I am not interested in giving my credit card information to be charged $1 refundable.

How long will it take you to fix this?

You can email me at [protected]@gmail.com
Thank you

On august 2nd, zoosk withdrew 2 amounts $ 59.95 and $ 29.97 for one or 2 new accounts that I did not created or asked for. I immediately called and thought that I will get a refund. No, a week later there was no refund. Called again and was told that it was my bank's fault. Called again and again. Then I got 2 "order"numbers that I communicated at my bank. It was bogus. We are now august 26 and I have not been reimbursed. Do I have to contact consumer affairs and report your company, and this is what I will do if the money is not refunded now.

Hi,

Long-time Zoosk Member.

Inability for 1 month to update Profile for relevance. I use PC to do this never Mobile.

Zoosk have changed their allowable "character" count. Now Error Message as attached show excess character count even for an existing saved Profile.

Message alerts show "no messages". Online answers are badly conceived.

Firstly, Zoosk is a very low grade, low class dating site.

The only reason they are so popular is marketing and click bait. A very large majority of the users on the site are either completely inactive, have multiple profiles or are zoosk staff posing as users to manipulate and coerce genuine users into upgrading to a paid subscription.

If you notice the way the site is set up, there is no way to tell when a user was last active other than "recently online" which only tracks a 24hr period. Everyone else may have been online a week, month, year or 5 years ago, so you waste a lot of time browsing inactive, fake and dodgy users.

The biggest peev I have is with the actual staff. They completely ignore their own terms and are completely bias in the way they manage user profiles. There is ZERO consistency in the way rules are applied. They constantly censor profiles and statements, deleting pictures and words they don't like; outside of their terms. Every staff member reviewing your photos or statements behaves differently. I would upload the same photos and statements at different times and depending on who is doing the censoring at the time, the same photos and statements would sometimes be approved, other times edited or deleted! This is infuriating!

There is a lot of talk online and in other forums from former staff that they would mock and circulate profiles of people around the office for a laugh. This is disturbing!

They rely on manipulating people's desires to make contact with whoever is viewing them. Problem is, majority of the time, these viewers are not genuine people. They're either scammers, sexual predators, hookers and worst of all.. they're zoosk staff as well.

Honestly, there are much much better dating sites than this garbage.

3rd email received from 3 different people using same verbiage. They all started "what is it about you.".
They are a message from the member telling me about their good friend that is interested in me. They provide an email address (raymondhart102@gmail.com) and ask me to contact him there so I can get to know him & he gets to know me. The first 2 times it happened in the evening & when I checked the next morning it was completely gone. The one today is still there but probably not after tonight. I feel like it is some type of scam but prefer that you all check it out. Please let me know what's going on.
Thanks so much,
Julie Fugleberg
[protected]@aol.com
[protected]

I was charged A monthly renewal fee after I cancelled and deactivated. They are saying I did not cancel but I did in fact cancel and never logged in again after that in the beginning of January. I was already charged for the month of January, $30, then another $30 monthly charge on a January 16th after which I had cancelled my subscription. I sent several emails to the complaints department and they finally sent back that their records show I never cancelled, which is a lie because in a previous email they told me I had in-fact been cancelled.

Iam absolutely fed up with this site I have tryed to unsubscribe followed all Yr instructions on utube as well my family can't do either is that purposely so I have to keep subscribing... I've also kept photocopies of proof of unsubscribing and I've been charge 2 times since canceling I've all taken the app off to also iam disabled on low state benefits lucky to have a roof other my head I've been in touch with my bank so there won't be any more subscriptions

Watch out for the Indian man named Jay Patel. He's not only married to a woman named Jyoti but also has 2 children. Claims he's a Software Engineer but is in partnership with a hotel located at 4 Piano Place in San Antonio, listed under the Licence Nehall LLC. He's also 53 and not 49. Took me a couple of months to uncover his lies but he likes white women so he can play the "racial" card.You know, Mama only want's me to date other Indian women. His big reason you can never go to his house. Also the name is Jayesh Patel, although he will say it's only Jay.

There are so many fake messages, fake views, is the whole site fake. Taking money from people for a purpose finding love.You take peoples money but then you do all these things to mess with peoples lives with doing fradulant actions that should be considered criminal. We will turn you in. When you do these things you are playing with peoples lives what gives you the authority to treat people this way. we pay our money to you in good faith and then you pull these scams and fraud.

I must firstly say that I am rather unhappy,
So have copied my emails which I tried to send to your help desk/customer support.
I have multiple sclerosis and guess that this site wasn't for me, anyway ! I did used to work for IBM, amongst other professional companies.

Can you see how you contradict your own selves? Obviously not trained at a top company like some of us!

Have 0 days left on my subscription and then all of a sudden, I have new smartpicks, so appear to be a subscriber again!

Regards, Dave Forsyth

(I am guessing that I will not receive a reply or a small amount of compensation for my stress and not needed extra work due to Zoosk).

Sent from my Huawei Mobile

15.24

10 new smartpicks !

I really am wondering how incompetent a company can really be now, after I got 10 more smartpics at 15:24 !
Oh well I shall keep all of my evidence safe and ready !

16:11 Thursday
Hi,
Person in charge of Zoosk.
I thought my account was being closed. I just find it rather strange that I am still receiving frequent smartpicks, which I don't look at.
Do I really need to inform you of this again ?
Just to make you aware, my current rate of pay is £50 per hour.

I didn't even make two days on the website Zoosk before they shut down my personal email and my access to the site. Nobody at their customer support will tell me why, they say it was hacked but I don't know if anything of mine was compromised, they gave me an email to write to their legal services but I haven't heard anything back, there's no phone number for the legal services and I'm mad. I want my money back but they say I have to get it back from iTunes so now I have to contact Apple

He is a scammer because unfortunately I was scammed several years ago and he is using the same story that most all scammers do. They are widowers, from the UKRAINE, Australia. They have usually 1 child. Ages from 11 yrs to 21. Their wife died of cancer. His parents were killed in an auto accident. Money is the next thing they ask for. On their business trip they need money!

I met a man on zoosk dating site. Having never used a dating site before I guess I was blind to the fact that a predator could be on the site. I met this person and we were in constant communication for over a month. We became pretty close and mentioned he ran into some financial difficulties so I said I would loan him money. Needless to say I never suspected he was a scammer. After reading up on these type scams I realized he had all the traits of a scammer. I'm a widow with a limited income and he took all the money I had saved which was $2250. I know I will never be able to recover these funds but need to report this individual. Now he had photos and personal documents on someone by the name of Thomas Miller. I presume he had stolen this individual's identity. He said he was from Plainfield, NJ. Please let me what I can do to help stop this individual before he preys on another woman. I will never use another dating site, this totally destroyed me financially. I know to most people that amount of money isn't much but to me it was everything I had.

Watch out for a man who calls himself Joe Cox. He states he is from Australia, a medical tech and doctor. After chatting with him for several weeks, he "flew" to London to finalize some deals he invested in years earlier. One of the deals falls through and the other deal is successful. However. He needs money to transfer the funds.
A doctor, medical tech who works constantly for the good of those who can't help themselves needs money? Do not fall for this scam!
One more thing, he claims to have been a professional soccer player in Australia. His accent is more like someone from Texas. When I checked his phone number on Been Verified there was no associated name but the phone number was a landline from Northern California.