Menu
Zoosk Customer Service Phone, Email, Contacts

Zoosk
reviews and complaints

www.zoosk.com
www.zoosk.com

Learn how the rating is calculated

1.6 333 Reviews 319 Complaints
Verified
The authenticity of the customer service contact information for Zoosk has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Zoosk complaints 319

ComplaintsBoard
L
6:29 pm EDT

Zoosk zoosk

I subscribed to ZOOSK for a 3 month membership and what a load of tripe this site is. Whenever I logged on there was never more than 3 or 4 people online regardless of the time of day, so after 4 boring days without even so much as a "wink" ( how lame is a wink for God sake) I decided to make sure that another £47+ was not extracted from my bank, only to find that they were about to take another 47 quid the next day ! Having trawled thro their endless Ts & Cs in search of a "Contact Us" (there wasn't one) I even tried phoning California ! Guess what ? Answer phone even though it was the middle of the day there !So I contacted my bank and cancelled all payments to ZOOSK. How many people have been conned by this bunch of crooks ! WTF you pay for I don't honestly know because if you should want to persue a relationship in any form it would cost a bomb cos at every opportunity there is an extra charge. So much for our friends across the pond, just a bunch of crooks.

Read full review of Zoosk
Hide full review
ComplaintsBoard
R
10:29 am EDT

Zoosk dating website

Signed up for one month. Sent hundreds of messages and not a single date.

But that is not my real complaint. I subscribed for one month and then was auto-billed against my will for a second month.

Please stay away from these thieves and frauds.

Read full review of Zoosk
Hide full review
ComplaintsBoard
S
7:14 am EDT

Zoosk dating service

I'm on Zoosk now. But I would never advise anyone to join. About half my messages get kicked off and have to be rewritten from Zoosk pop ups wanting you to spend more coins. Spend more money. Go to another dating site. It just isn't worth it...

Read full review of Zoosk
Hide full review
ComplaintsBoard
B
6:52 am EST

Zoosk classic scam

Zoosk is just another terrible scam dating website. Stay far away from it! When I signed up they spammed my mailbox with tons of messages from some really attractive women. I'm 45, just a regular man, there is nothing special about me. But all these ladies were about 25 and looked like models. It was impossible to read emails without paying some extra money. Most of the people on this site are fake! I canceled my account and I'm never coming back! Disgusting place!

Read full review of Zoosk
Hide full review
ComplaintsBoard
B
2:40 am EST

Zoosk avoid this horrible website!

I joined back in December 2015. I never met a normal person there! People I received messages from are horrible, rude and impolite. I got many dirty messages with some disgusting photos attached. I just wanted to find some friends or some normal guy to go on a date with, but men on Zoosk are interested in only one thing! It seems that all the guys I meet really want friends with benefits. I will delete my account in March when my contract will be over. Avoid this horrible website!

Read full review of Zoosk
Hide full review
ComplaintsBoard
O
3:50 am EST

Zoosk absolute scam!

This website is an absolute scam! When I joined the site I had to pay $140 only to subscribe. They actually charge you $30 per months and it does not give you anything. The only thing you get is that now you can check the profiles and wink at people. Zoosk is just taking peoples money for who knows what. I thought I'll get something interesting after becoming a member. But there is actually no difference between free accounts and membership. Don't waste your money! There are much better websites that don't cost that much money.

Read full review of Zoosk
Hide full review
ComplaintsBoard
M
2:16 am EST

Zoosk 100% fake

Unfortunately for me, I didn't read the reviews before I signed up. By the time I realized that all pictures and profiles are fake, it was too late. Most of the pictures and profiles are photo shopped or stolen from Facebook. People there are too perfect to be real. Once, I received a call from my back and was told that several charges were made. These thieves used my credit card information and were charging me for 2 different sites! I contacted my bank and cancelled my credit card. All they want is your money! Their customer service is absolutely useless, they never help and never respond. Save your hard earned money! Avoid Zoosk at all costs!

Read full review of Zoosk and 1 comment
Hide full review
1 comment
Add a comment
M
M
Maureen Guest
, US
Mar 23, 2017 9:25 pm EDT

I was stupid to try Zoosk a second time after being off for quite a long time. Before I "weakend" and joined again they said I had sever email of which 3 were guys I would be interested in. But as soon as I joined when I responded to them not a word back and they have not been online the many, many times I checked. They are a scam!

ComplaintsBoard
T
4:10 am EST

Zoosk be careful

This site is absolutely a scam! I joined Zoosk just to have fun, because I had nothing to do. When I completed my profile I received some messages from handsome men. Pretty strange, but they all were very attractive and rich. Anyways, when I wanted to read the messages, I realized it was not possible without subscription. I was very excited about it and wanted to know what will happen next, so I paid. Once I paid never heard anything from them again, even the profiles disappeared! I was sent a lot of messages when I signed up. Majority of profiles on Zoosk are fake. Better avoid this site and save your money.

Read full review of Zoosk
Hide full review
ComplaintsBoard
D
3:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk false advertisement/fake practice

Complaint
The online dating service site provides false information to consumers when joining about the price of subscription. Hidden fees, even after subscribe
I joined zoosk and immediately noticed that you need to subscribe to do anything in zoosk. So I subscribed, I started to try to communicate with people, and notice you get automated responses at time if you wink at a person. When I have individually wrote to someone, I never received a reply, and I know that not every one replies. But, when you have two people who say that are mutually interested in the site z (Zoosk) and you send them a message and have no reply. I don't understand why I have not received a response. Then I see when I was sending a message, upgrade to make sure that everyone can respond to your messages. I was confused, so I clicked to see what up grade was, and it was another $9 a month, on top of the $75 I already paid for 6 months subscription. So I may been sending messages, and they are not getting the messages, cause they want more money. Also they have another annoying notification, that advertise, join to make sure everyone can see you profile, of course that is additional money. Zoosk, you pay a subscription which do not give you the basic of online dating and then you get asked to pay more, to add more features as needed. This is not described in the initial enrollment.

Desired settlement
I would like my money back, I have not had any response from any source, I paid for 6 months at $75 and have, I am not paying any additional fees, for this site. I just want my money back and cancel the subscription. I would not want full access as compensation. I disgusted at their business practices.

Read full review of Zoosk
Hide full review
ComplaintsBoard
N
7:30 am EST

Zoosk scam alert!

I texted over 50 women on Zoosk and only one was a real person. This website is full of girls and they all look perfect like models. They all claim that they are 30-40 years old but according to their profile photos they are only 18-25 years old. All of them having master degrees, are beautiful and rich. Well, it is obvious that these girls are fake. They send you messages, which all look he same, and when you reply you wont be getting a reply back. I joined the site and even before I uploaded my photo I've started getting tons of messages from girls. Don't waste your time on this scam website. I deleted my profile several days ago because this site is a complete fraud. There's no chance you'll meet someone special or at least real there.

Read full review of Zoosk
Hide full review
ComplaintsBoard
W
11:12 am EST

Zoosk dating site

A problem has occurred with the site Zoosk on about the [protected] that I can no longer contact my alerts.
My name is Jeff Hopgood. My site name is wicked outdoorsy.
I Have tried to contact Zoosk, but all I get is a list possible problem solving questions . Can you please help me.

Read full review of Zoosk
Hide full review
ComplaintsBoard
K
12:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk taking money from my account for a service i did not sign up for

I keep finding a bank deduction on my bank statement from ZOOSK yet I have no account and when I contact the site to email me any proof that I signed up for a service provided by Zoosk, they do not send anything and when I put my email in for this info to be sent to me, they say it is not a valid email. I will have to go thru old bank statements to see how many times this withdrawal has been taken from my account, but the last transaction was 12/28/15, transaction #[protected], for $29.95. It is impossible to send a complaint to the site, as you have to log in and since I don't have an account, it cant be done.

Read full review of Zoosk
Hide full review
ComplaintsBoard
R
3:58 am EST

Zoosk scammers

I joined Zoosk dating site and met two men that I got chatting with. From the beginning I was quite suspicious of these individuals. However, I played along and then finally both of them asked me to lend them money. Fortunately I did not. I feel that this dating site should be investigated thoroughly as I see there are a lot of complaints about this type of thing. Just warning future users out there. DO NOT JOIN THIS DATING SITE. I live in South Africa.

Read full review of Zoosk
Hide full review
ComplaintsBoard
N
9:14 am EST

Zoosk fake people

This is the worst dating site ever! It's full of liars and fake profiles. I am a single girl and wanted to try finding someone using dating sites. But I totally shocked about Zoosk. I get tons of messages everyday from dirty men, risky and dangerous individuals. I don't reply on these kind of messages, but it does not help. And there is a big problem with fakes. Sometimes I write messages to good looking men, but I get only disappointment. All of them were not real. There are also people there who send you messages just for fun. Those are real people, but they have this strange sense of humor. They think that it is funny to laugh at desperate people. Don't take this site seriously. And one more thing. If you sign up to this site and give the site access to one of your social media profiles, they may make posts on your behalf on that platform. Also by signing up, users agree that all profile information is public. So don't be surprised if you'll find your private photos somewhere else. Well, users photos and personal details can be used in advertising. You should remember about that.

Read full review of Zoosk and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dmeo
, ZA
Dec 14, 2015 5:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Have now met two men on this scam of a dating site. I live in South Africa. One by the name of Ferrans Smith and the other one under the name of Kindheart. The first one eventually landed up by asking me to lend him a large some of money. Needless to say I told him to take a hike. He then became verbally abusive and used the most foul language. The second one declaring his undieing love for me and now also hinting at the money aspect. Both of these men also stated that they live in the same area as me and both turned out to be in different parts of South Africa. HOW CONVENIENT. Both stating that they do not have banking accounts in South Africa and both of them said they have lived here for a number of years. Very strange. Quite sure that these two men may have stolen someone elses profils and try to CON women out of money. Please investigate this and if I do not get a response I will not hesitate to take this matter to the Press.

D
D
Dmeo
, ZA
Dec 14, 2015 3:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

I definitely agree. Only a bunch of con artists on this dating site. Get to know you and then the ultimate request comes for money. This dating site should be shut down and banned

ComplaintsBoard
R
9:14 pm EST

Zoosk its impossible to cancel authorized charges to my credit card

my e mail is [protected]@yahoo.com and i wanted to cancel 2 months ago even though funds were not available at time of renewal they waited and took it out when there was I want to cancel my substitution and would like a refund for October not a lot to ask after spending hundreds on subscription fees they make it impossible to cancel leaves me no choice but to cancel my card and get a new one what a hassle

Read full review of Zoosk
Hide full review
ComplaintsBoard
R
12:20 pm EDT

Zoosk online scammers

This site is full of male scammers who use fake pictures from other legit guys. If they look to good or say they have money RUN. They will text, call, email and sweet talk for a while until they need some money. Don't send anything and block them.

Read full review of Zoosk and 1 comment
Hide full review
1 comment
Add a comment
V
V
Vicki Hall
, US
Sep 07, 2016 1:00 am EDT

I have try to contract the site its all crap have talk to guys which turn out be nothing but scammers . Have try to remove my profile with no luck . So sick of guys that try to rip me off .Then you think a guys are looking at you so you start to talk to them some of them come back sorry don't looking at you. I personally think I would really be own my own then to put up with crap. By the way if anyone ask me about on a dating site not to bother if its zoosk. I have 5 months left on my contract but are happy to just loss the money. I have been on the site twice and all the same guys are still on it what with it is cant find anymore pictures or cant make up enough profiles

ComplaintsBoard
R
12:16 pm EDT

Zoosk blocking access to my account

The dating/social site zoosk is blocking me from accessing my account. This then keeping me from deleting my pictures and profile. You have to login in to do this and they say my account has been blocked by a zoosk administrator. No other way to contact them to delete or cancel the account. I can go on to the site by someone else, but can't access my profile unless i log in. And when i do . Blocked! ! This is a scam, if it was legitimate there would be no need to do this. This is there way to control flow to their site. Kidnapping peoples pictures and profiles to keep things looking like people just love advertising themselves on their site. Class action suit.

Read full review of Zoosk and 2 comments
Hide full review
2 comments
Add a comment
S
S
sweetspice
New York, US
Aug 12, 2023 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Zoosk owned by Spark Network and many other dating websites has blocked me on every single one of them so I cannot use them. What recourse do I have? This is blatant discrimination for no reason! I disputed the charge when I joined because they would not help me fix some of the features that were "NOT " working on the website and now I can't go on any other dating website that they own. This should NOT be allowed in any way. What can I do to unblock this?

A
A
ሮኣጆሪ ፈኡተፕቹዲ
, US
Jan 11, 2016 11:13 am EST

Exactly the same here they are wankers!

ComplaintsBoard
R
1:38 pm EDT

Zoosk dating website fail, no customer support

When I tried to sign up, it "assigned me" the location of Dubai. I was unable to change this to my actual location. When I checked the FAQs, I was told that to change country, I would have to contact customer support. The catch is that there is no way to contact customer support. No email contacts, no in app chat or feedback, nothing. The website directs me to download the app. I get the impression that there are NO customer support people working for Zoosk. I feel sorry for those that paid money. I feel sorry for the investors. I feel sorry for me for wasting a half hour trying to get it tow work.

Read full review of Zoosk
Hide full review
ComplaintsBoard
R
5:13 am EDT

Zoosk inactive account

I am trying to make a complaint about Zoosk and for some reason the website wont let me. I met someone online and he asked for my email address and he emailed me, then I emailed him back but never received a response. I realised that he spent a good amount of money to send me an electronic gift to encourage me to respond. It doesn't make sense that all of a sudden he wont respond. I had deactivated my account cause I noticed he deactivated his account. And when I just went to reactivate my account, Zoosk is asking me to renew my subscription when it hasnt even expired yet. I now think my contact with this guy is a total scam and Zoosk just led me on.

Read full review of Zoosk
Hide full review
ComplaintsBoard
E
5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zoosk methods regarding the dating interactive process

To Whom It May Concern: The Zoosk company provides a dating platform for senior citizens that is very misleading and deceptive. They have taken my money after I had sent many complaints regarding the methodology being utilized in their dating platform. The Zoosk Company never responded to one on my many email complaints and continued to charge me for a service that was impossible to bring to fruition. The majority of the Ladies that were presented as candidates lived hundreds of miles away and for the most part never responded to inquiries presented to them regarding their personal profile and/or narrative. I have a record of the many email messages that were submitted to the Zoosk and all were ignored since all they were interested in was the acquisition of fees that were not approved by me. If Zoosk is going to provide a dating platform for seniors they should be required to respond to inquiries, complaints and feedback since they are being paid for this service. I would greatly appreciate a response to this formal complaint as it relates to the business practices of the Zoosk Company. I look forward to hearing from you. Thank you.

Read full review of Zoosk
Hide full review

About Zoosk

Zoosk is a popular online dating platform that has been connecting singles from all over the world since 2007. The platform boasts of over 40 million members, making it one of the largest dating sites in the world. Zoosk is designed to help singles find their perfect match by using a unique matchmaking algorithm that matches users based on their interests, preferences, and behavior.

One of the standout features of Zoosk is its user-friendly interface, which makes it easy for users to navigate the site and find what they are looking for. The platform is available on both desktop and mobile devices, allowing users to access their accounts from anywhere at any time. Zoosk also offers a range of communication tools, including chat, messaging, and virtual gifts, to help users connect with each other and build meaningful relationships.

Another great feature of Zoosk is its advanced search filters, which allow users to narrow down their search results based on specific criteria, such as age, location, interests, and more. This makes it easier for users to find compatible matches and start conversations with people who share their interests and values.

Zoosk also offers a range of safety features to ensure that users can use the platform with confidence. The site uses advanced encryption technology to protect user data and has a dedicated team of moderators who monitor the site for any suspicious activity. Additionally, users can report any inappropriate behavior or content to the site's support team, who will take appropriate action to ensure the safety of all users.

Overall, Zoosk is a reliable and user-friendly dating platform that offers a range of features to help singles find their perfect match. With its large user base, advanced search filters, and safety features, Zoosk is a great choice for anyone looking to meet new people and build meaningful relationships online.

Zoosk Customer Reviews Overview

Zoosk is a popular online dating platform that has been around since 2007. It has gained a reputation for being a user-friendly and effective dating site, with many positive reviews from satisfied users. One of the most notable features of Zoosk is its Behavioral Matchmaking technology, which uses data and algorithms to help users find compatible matches based on their preferences and behavior on the site.

Many users appreciate the ease of use and intuitive interface of Zoosk, which makes it easy to navigate and find potential matches. The site also offers a range of communication tools, including messaging, virtual gifts, and a unique feature called "Carousel" that allows users to quickly browse through potential matches.

Another positive aspect of Zoosk is its large and diverse user base, which includes people from all over the world and from a variety of backgrounds and age groups. This makes it easier for users to find matches that meet their specific preferences and interests.

Overall, Zoosk has received many positive reviews from users who have found success in finding meaningful relationships through the site. While there are some negative reviews and complaints about the site, these are generally outweighed by the positive feedback and high satisfaction rates among users.
How to file a complaint about Zoosk?

Here is a comprehensive guide on how to file a complaint against Zoosk on ComplaintsBoard.com without any introduction:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zoosk in the 'Complaint Title' section.

4. Detailing the experience:
- Guide users on key areas to mention in the complaint, including transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching supporting documents:
- Remind users to attach any relevant supporting documents, avoiding sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review before submission:
- Stress the importance of reviewing the complaint for clarity, accuracy, and completeness.

8. Submission process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to the complaint on ComplaintsBoard.com.

Ensure each step is clear and structured to assist users effectively in filing a complaint against Zoosk on ComplaintsBoard.com.

Overview of Zoosk complaint handling

Zoosk reviews first appeared on Complaints Board on Jan 17, 2010. The latest review Mixed Feelings About Zoosk: A Personal Perspective was posted on Apr 2, 2024. The latest complaint zoosk profile was resolved on Mar 26, 2018. Zoosk has an average consumer rating of 2 stars from 333 reviews. Zoosk has resolved 46 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.4
2225 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Zoosk contacts

  2. Zoosk phone numbers
    +1 (888) 939-6675
    +1 (888) 939-6675
    Click up if you have successfully reached Zoosk by calling +1 (888) 939-6675 phone number 6 6 users reported that they have successfully reached Zoosk by calling +1 (888) 939-6675 phone number Click up if you have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number 41 41 users reported that they have UNsuccessfully reached Zoosk by calling +1 (888) 939-6675 phone number
    Head Office
    +1 (415) 362-1000
    +1 (415) 362-1000
    Click up if you have successfully reached Zoosk by calling +1 (415) 362-1000 phone number 3 3 users reported that they have successfully reached Zoosk by calling +1 (415) 362-1000 phone number Click up if you have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number 57 57 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 362-1000 phone number
    Customer Service
    +1 (415) 398-8981
    +1 (415) 398-8981
    Click up if you have successfully reached Zoosk by calling +1 (415) 398-8981 phone number 5 5 users reported that they have successfully reached Zoosk by calling +1 (415) 398-8981 phone number Click up if you have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number 45 45 users reported that they have UNsuccessfully reached Zoosk by calling +1 (415) 398-8981 phone number
    More phone numbers
  3. Zoosk emails
  4. Zoosk address
    475 Sansome Street, 10th Floor, San Francisco, California, 94111, United States
  5. Zoosk social media
Zoosk Category
Zoosk is related to the Dating Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.