Zoosk
reviews and complaints

I was contacted by a woman who was on your site. She claimed to be single and wanting to begin a relationship with me. She posted a photo originally which I thought was similar to the person I talked/video called. I tried searching for the original post but it seemed to have vanished. Ultimately the woman tried to falsely, I believe, illicit money from me. I paid 80 pounds to join this site. I am now concerted this site allows fraudsters to operate within it. I will contact the police and seek guidance to which law you are subject to. I am concerned your website has tricked me into giving personal and sensitive details to criminals who may try to extort or even try to blackmail me.

Created an account and did not even finish setting it up before I got busy. The next day I go to login again (and pay for a membership) and it tells me that my account has been blocked by an administrator. I contact their customer service and after going back and forth with them on email am told by their legal department that it was in violation of their terms of service (which there is no way it would of been) but that they don’t know why my account was blocked and that they won’t be reinstating it. Ridiculous customer service. I will definitely not be using them, that is for sure.

Avoid this company at all costs! Zoosk have stolen nearly £300 from me. They may choose not to call it that. They may think they have clever marketing choices that disguise what they are doing, deceive people, and make lots of money for the company. But call it what you will, it is stealing!

The website is purposefully set up to make people think they are signing up for one month. Then they do not realise there is an onus on the customer to opt out for the next year. There is obviously some little box, thousands of customers will not realise they have to tick in order not to subscribe for a year.

Legal it may be, (though IMO it shouldn't be} and moral it is not.

Hi,

I received an email about getting the most from my account. It's my email etc, I thought spam, however, requested my password and reset the account. Finding that it held variations of my details, I emailed to ask for more details such as when the account was created, by what method etc.

The response I received was basically 'we're too busy, but here's how to set up an account, just don't use the same email' which answers none of my queries. I need to know when it was initially set up, was it directly via the website or via an add, was app. What date was it created? I'm guessing 9th January however you can imagine I need clarification in case this was a family member setting up this fake account.

I'm saddened that Zoosk simply did not have the time or compassion to even answer my questions.

Kindest

AM

Several of the people on Zoosk use fake profiles and fake backgrounds. The phone numbers that are shown to be local in connections that connect are actually international when investigated.

This has happened twice now. Someone has used 2 guys pics that I had "connections" with. Using their profile but changing their names. Latest one was "Wolfe" changed his name to Guliano.

I cannot change the country in my profile.
It has my country as QC
I am in the state of Maine USA
Please help me to change the country to USA

My Email is - [protected]@gmail.com

Three weeks into my three month subscription to Zoosk ($A74), today (18th November), I suddenly find that none of my outward messages are being sent. After being typed, they all sit briefly in view and then disappear.
This is the basic subscription rather than the premium level.
I have paused and unpaused the service twice, trying to trigger it to work effectively, but with no success.

Zoosk, Inc
475 Sansome Street
San Francisco CA 94111
US

I purposefully purchased the 30.00 a month package and they said I purchased something else. They said I purchased for anyone to contact me for free. I specifically did not sign up for that because I am not interested in dating anyone who cannot afford the service. They will not give me my money back. Most of the charectors that I encountered were scammers or sexual deviants. I took all my pictures down as I was having an anxiety attack from being sexually abused on the phone or meeting unscrupulous men. It wore me down and made me feel sick inside. For that many deviants to be on there zoosk is not doing there job as much as they claim they are. It seems to me that they want money if they have to steal it from their customers or to allow unscrupulous people on their site. And if I write them and tell them I ran from their site because it made me psychologically sick and I closed my acct why did they open it again? What right did they have to do that. Did they even read what I wrote. They claim they did. Are they trying to make me sicker?

As a paid member I wanted to meet someone like everyone that goes on a dating site. I did not expect to be hammered by fake peole and scammers galore. To date, all but 2 have been scammers wanting money or gift cards and the latest wanted me to buy her netflix! Unbelievable! This site is a breeding ground for dishonesty and deception. Below are some of the "women" photos that have been used. Beware!

I questioned this person about their profile being fake and she immediately disconnected from me. There are so many fake profiles and many are so easy to spot I don't know why you aren't catching them.

Someone used my e-mail address to make a fake profile. I can't login to see the profile itself, and my password changes are unsuccessful. I can see the profile activity with e-mail notifications, but I can't read anything. It says much of the content was declined for inappropriate content such as photos and other sensitive private information. I have PFA order on a known cyber stalker. Zoosk has been unresponsive to resolve the issue which is putting my safety at risk.

Why do I get a message that says: "Access denied" when I want to log in.

Whatta rip off. On hold to speak to a representitive for like an hour. Men just looking at my pics and not messaging... Looking at them like everyday... Creepy... And when I four d someone I was interested in they sent like one message a month. I have been on a few dating sites and this one has been the worst... I want to deactivate my account and my money you took yesterday for another month. So unsatisfied...

Member "Life is Beautiful" Just asked me for $12, 000 When I went to the site he had been cancelled or deleted his account. His name is Ryan Vasquez-Morales email:[protected]@gmail.com I have pictures he used to become this person. If he had been cancelled as a scammer you should have warned the people you matched him with that he was a scammer.
People believe that you are screening members. This is dangerous both financially and for personal security. You should red flag these people and use facial recognition to stop them from using the same pictures and profiles to scam women. The last estimate is that women were scammed in North America for billions of dollars. You have a responsibility when you are pairing couples. DO YOUR JOB. Screen these men. Try to protect the vulnerable. I saw this [censored] coming but there may be other women not so lucky.

yes every time that I try and sign up for your account I get the run around your web site says please enter your information so I do that but then your site knocks me off

I paid for a one month membership on this site.
So far, I have been contacted by women who are either fakes and liars, and others that made me feel as though I'm either an art exhibit in a museum or an animal at the local zoo.
Their carousel has women on it that write their phone number on their photo to see if someone is gullible enough to call or text. (Sure sign of a scam or fraud!)
If a woman from a web site gives me her number and all she does is text, I block her.
If I call the number to verify that it's real and get a 'Google text subscriber' they're blocked.
I also use photo verification and have weeded them out and blocked out them as well.
Also, i put on my profile that I don't date smokers but they keep trying to match me to smokers.
They're a total waste of money!

i decline to use my personal credit cards. but ZOOSK wont accept prepaid credit cards. whats the deal with that? and theirs no customer service link.

after using this site off and for the last 6 years I had only 1 response and that's only after said they would extend my account which was only for 5 days there were many women that said they would like to meet me and would respond but never got a reply they told me that the green dot meant that profile was good well I bet I sent messages too over 1000 women the one response didn't go anywhere, and I sent them a message demanding a total of what I spent to get they haven't responded, I believe the total would be or close to $600.00 or more.

I cannot login to my zoosk account and would like to reset if possible

User email
[protected]@aol.com