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1.5 88 Reviews

Zong Pakistan Complaints Summary

11 Resolved
77 Unresolved
Our verdict: With Zong Pakistan's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zong Pakistan reviews & complaints 88

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Newest Zong Pakistan reviews & complaints

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9:42 am EDT

Zong Pakistan my sim credit issue

Hi,
I have an issue with my sim credit. My zong no. Is [protected] . This number i got along my Hec laptop. This number is only be used for hec 20gb net pakage. Well some days before i recharded 8 cards and my balnce was 712 after some days i recharged two more cards but when i checked my balnce . My balnce was showing just 176 Rs now i really worried about this is really not fare being your customer i had suffered alot plus i lost my 800 rupees as well. Now do some favour so i can get my cash back of 712 . Sim owner name is Amna khalid and cnic no. Is 34601_7683199_6. I am really thankful to you if you solve my problem .. I am waiting for your responce.
Thankyou!

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2:02 pm EDT

Zong Pakistan service

اسلام علیکم سر ہمارے علاقہ واحد گڑی پشاور اس میں ہمارے پاس زونگ کی ٹاور لگا ہے سگنل بھی فل ہے اور کام نہیں کرتا اگر یہ مسئلہ اس طرح چلتا ہے اور حل نہیں ہوا تو ہم اپنے خاندان اور علاقے کے لوگوں سمیت اپنی سم کو یوفون میں تبدیل کرینگے.

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11:45 am EST

Zong Pakistan zong

Are you good for only taking the money or can you provide decent internet services for once? I can't watch an online video at lowest resolution using your [censored] internet...
So called 4G while it's worst than 3G...
But when it comes to taking the money from our pocket to your own, it is the fastest service in the world... It takes the money first and than send us a massage about package subscription... Shame on you...

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1:18 pm EST

Zong Pakistan network issue

Zong network poor coverage very low signel, 3g, 4g doesn't work, and most of zong users are converted now in ufone network, at kach kaot asad khan surrani district Bannu, please take a serious action against them.
The tower location may be (basia khel/Bazid jan kala) Surrani,
As well as here is a lot of load shedding problem, kindly check ta status of tower operator. Thanks

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AM Shah
, PK
Nov 10, 2019 11:38 am EST
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Zong company se guzarish he ke hamare village Bahawal zounr district Hyderabad me ap ka ek tower he jo k aye din ya to band hota he ya signal poor hote he ya 3g internet band hota or ye sub chowkidar karte he or plot ka malik un ka mutaliba he k jab tak company hameen generator naheen degi tab tak ham esa karte rahen ge.
So maharbani karke ya to is tower sahi kia jae ya hamesha ke liye band kia jae take log pareshan na ho

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12:35 pm EST
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Zong Pakistan slow internet and worst customer service

Hi there, my zong 4g device was working really slow for about 2 weeks, I could not see any videos without buffering. But I was facing real issues when I had to visit certain websites and they cant get opened because my internet service was slow... So I tried to reach the customer care center and try to initiate live chat with the operator regarding my issue...
I waited for 30 mins for them to respond, but could not get any answer from them... I tried to leave a message and the screen poped up with this message..."you have sent too many messages. Please wait some time and try again"

Please try to solve my issue... Hope to hear from you soon

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11:02 am EST
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Zong Pakistan internet coverage

Sir mere is number [protected] par internet ki coverage thek tarah se nhi ati.
Ziyada tar 2G ki coverage ati ha.
Main ne yeh number sirf internet ki waja se zong par convert kia tha.
Lakin is par internet thek tarh se nhi chalta jis waja se mein is ko use nhi sakta.
Please ap is ko check krein.
Mein ne apna mobile bi ise waja se change kr k dekha lekin masla wohi ha.
Please is ko check krein ta k mein zong network use kr salon.
Ap ka boht boht shukriya.

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11:25 am EST
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Zong Pakistan to block several numbers because they are threatening and using abusive language

They called 4 times used abusive languages and were threatening to me they called 4 times in morning these numbers are 0310-8692382 at 8:51 am, 0313-9287915 at 8:22am, 0316-0747826 at 8:22am, 0316-9892235 at 8:21am. These were the numbers and time they called on my mobilink number [protected]. Please help me in this regard.they are giving threats and using abusive language

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7:26 am EDT
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Zong Pakistan weak cellular signals and 4g service

Dear Sir/Mam,

With reference to above mentioned subject i would like to request your technician for the improvement of very weak signals of ZONG at my Home.

Moreover as it's a urban area therefore kindly do the needful at priority basis.

Please find the below adress of site location.

Complainant Name: Javed Iqbal Gandapur

Mobile No: [protected]

Location Adress: Din Pur road Basti Dirkhana wali behind Amin Plaza Market opposite to End of Bagh wali Gali, Dera Ismail Khan, Khyber pakhtunkhwa.

Looking forward for your prompt response in this regard.

Kindly call for an appointment to be fix.

Thankfully 

Javed Iqbal Advocate 

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Update by Gandapur
Aug 22, 2018 7:27 am EDT

With reference to above mentioned subject i would like to request your technician for the improvement of very weak signals of ZONG at my Home.

Moreover as it's a urban area therefore kindly do the needful at priority basis.

Please find the below adress of site location.

Complainant Name: Javed Iqbal Gandapur

Mobile No: [protected]

Location Adress: Din Pur road Basti Dirkhana wali behind Amin Plaza Market opposite to End of Bagh wali Gali, Dera Ismail Khan, Khyber pakhtunkhwa.

Looking forward for your prompt response in this regard.

Kindly call for an appointment to be fix.

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1:41 am EDT

Zong Pakistan unauthorized charges

sir i had activated weekly hybred package at 5.15pm at 2nd july after that i had used internet on 3rd july my 261 rs are deducted i take informtion frm 310 they told that my balance is freezed will be release soon but i had not recived today i called to 310 they said your balance is deducted you used internet although i had package kindly look this

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3:20 am EDT
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Zong Pakistan signal strength

To,
The director, zong,

Sir,
This is to inform you that I want to install mobile booster/mobile tower /wireless tower. This is most suitable location for your mobile/wireless booster installation. If you have any chance to implant the booster of zong, I will provide this place for reasonable rent. Location is given below.
Kindly send email and survey team for inspection.
Phone [protected]
Email: akhlaq. [protected]@gmail.com
Location: sarbhori road, 0.5 km off abudhabi road near pull darri sanghi, distr. Rahim yar khan

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11:05 am EDT
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Zong Pakistan mobile sim fraud

I visited M/s Zong's Bahadurabad,
Karachi franchisee on 31st March & requested for a new number ([protected]) on the prepaid service. The person (Asad) at the franchisee office told me that the requested number was only available on the post paid service & for which I had to pay Rs 1000 & the number would later be converted to the prepaid service but I be paying Rs 500 every month before it get converted.

I did not have any choice & trusted them & paid Rs 1, 000. The person also told me not to activate the sim till before 1st April 2018

On 1st April when I tried to activate my sim I found the sim was not on post paid connection but it was prepaid & the desired package (Z 500) for which I deposited a sum of Rs 1000 was not activated.

I called Zong's help line & was informed &confirmed twice that the issued sim was on prepaid services only. I was also confirmed that post paid sims would always be on post paid & not on prepaid services at the time of issuance. The person tricked me by selling a prepaid sim by making me believe that the sim (the number) was available on postpaid basis only. Zong helpline staff members also confirmed me that the sim was on prepaid (& could not be on prepaid had it been on post paid at the time of issuance!) even Zongs application was showing it to be on the prepaid. I registered my complaint and later after two days sim was converted to post paid!

I was defrauded by the franchisee & persuing for a refund of Rs 1000 since then. Zong is also causing delay on my request which is nothing but an open and shut case

It's not about money or the value involved in the particular case but the principle.

I have been chasing Zong for more than a week now and given thier pathetic reposnse and helpline, it's becoming pretty apparent that they are also part of this fraudulent act.

Thanks
Irfan

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1:17 am EST

Zong Pakistan fraud binding of booked numbers

Dear Sir, Please check below numbers I was booked that numbers from our CRM loging CFTOP00002 12 nov 2014 with below nic no and ticket no. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] that number is binded on fraud base from CSC sargodha. Inline image 1 please note that the mention numbers is binded on our cnic no. and ticket numbers so investigate that how can find the csc staff the ticket no and nic numbers of booked numbers? Inline image 2 So please check and take action against that fraud activity and reverse all activities. Regards Amjad Khan Csr [protected] Utman Communication Topi

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3:17 pm EDT

Zong Pakistan troubling to make a miss calls and sms

Dear sir, [protected], [protected] making me a big troubled he making me a calls and giving me a thread messeges on call and sms . And he also take my call history from zong and sms record and take my realtives number making a calls too them also and giving a thread messeges .. When i was blocking him number within 2, 3 days the number will not in a block list . So i want to complain about him and these number kindly take a serious action it other wise i will take action . Thanku

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shaheen80
, CA
Jan 16, 2019 12:14 pm EST
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Regarding my family threading.
Dear sir, [protected] making my family in big troubled he making a calls and giving a thread messeges on call and sms . And he also take my family call history from zong and sms record and take my realtives number making a calls too them also and giving a thread messeges .. When i wa...

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shaheen80
, CA
Jan 16, 2019 12:07 pm EST
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Dear sir, [protected] making me a big troubled he making me a calls and giving me a thread messeges on call and sms . And he also take my call history from zong and sms record and take my realtives number making a calls too them also and giving a thread messeges .. When i wa...

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Haider786
, US
Oct 15, 2015 8:02 pm EDT

You can Complain to FIA !

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11:14 am EDT
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Zong Pakistan - wrong miss call /bad sms

I am zong user unfortunately...and i have a complaint for zong user customar he is giving to me threat /& bad /shame full calls and his number is [protected] because of his miss call /bad sms im very upset & disturb please kindly fastly take action against this number block the sim immediatly. you sale the number free of cost but your cheking and care about the customer is very poor ! Report Spam

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6:32 am EDT
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Zong Pakistan no. teasing on family no.

[protected] ... this no. is on my family no. from a long time... i submit this no. in my screened list on nokia cell 1606.. i got fade so kindly approve my complain against his no. thank u...

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Update by iqbalhussain22
Jul 30, 2013 7:20 am EDT

[protected] ... this no. is on teasing my family no. from a long time... i submit this no. in my screened list on nokia cell 1606.. i got fade so kindly approve my complain against his no. thank u...

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1:14 pm EDT
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Zong Pakistan the zong number is teasing me from last two days

hello..
this [protected])number is teasing me from last two days by some missed calls and messages. i don't know why you guys can not look in to the matters .why sold your products without verifying the genuine person.this is so shameful for you.everyone can easily bought your damn Sims and get the license to tease people also specially to the ladies.please its a humble request to look into this matter otherwise i am free to approach the other authorities.
thanks

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Cerebral
, PK
Jan 19, 2013 12:17 am EST
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Both the numbers have been noted and warning has been sended from PTA, Thanks

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Waqar89
, PK
Dec 19, 2012 3:04 pm EST

please fufill my request

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Waqar89
, PK
Dec 19, 2012 3:01 pm EST

This below number is continuously teasing please block it [protected]

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1:29 pm EST
Resolved
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Zong Pakistan sms sendind

when i send the sms on this number [protected] msg send but not received on that number. problem only on this number and same from this number kindly slove it. thnx.

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kohat
, PK
Jun 26, 2014 1:45 am EDT

mey ney aj apney number [protected] per 100 ka card load kiya wo kaha gey mey kohat mey ap key numainda jo key ap key frachise mey betha tha key pas giya wo kehta hey humey kam nahi ata give me details key wo kaha gey

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shabbirsh
, PK
Jan 09, 2013 7:12 am EST
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i want to start with respect and regart i have something to say about your towers theft and if you will keep me hidetn i tell you the best that what i have to say so further is your choise my is finshed here am from famula one team there lose is only of zong company service and all the security the zong is appointed is never deserved to this service come back me by this [protected] if one is interesting to stop the theft and it is not my first information to this service but many at before but there is not one who has keeps interest in it

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claudia barbosa
, BR
Oct 23, 2012 2:59 pm EDT

por favor comprei cash pro social empires no facebook ontém 22//10/2012 as 21:11 fui cobrada pela a mensagem e o meu dinheiro cash no social empires não emtrou quero uma solução.
claudia barbosa

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6:25 am EDT
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Zong Pakistan - Installation of tower without permission

Zong, A china mobile company working in Pakistan is installing mobile phone tower illegally. They never asked for permission from neighbors or resident of the area. Please note that this is a residential area. Installing location is: A 10, row A, Gulshan-e-Kaneez Fatima Block 3 Gilder-e-Hijri Scheme 33, Karachi. If anybody can stop this installation please contact me [protected]@hotmail.com

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6:23 pm EDT
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Zong Pakistan this number is teasing me some few days

Respected sir

My number is [protected] and this is my second complain about this number sir I am very up set for this no [protected] this such ridicule number was teasing me last few days so much through sms and this person afraid me some abuses, when I tell the franchise they just say you call on your no or send mail so And I want to complain them, please give me good response

thanks

yours obediently

Haji muhammad wasif iqbal

N. I.C No [protected]

My Cell NO is [protected]

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amarjit kumar
, IN
Oct 14, 2013 11:11 pm EDT

hey am teasing from this number [protected] plz help me

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nouman khan
, PK
Dec 18, 2012 6:55 am EST

sir my telenor number give me record the lass two week [protected]

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7:28 pm EST
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Zong Pakistan unauthorized charges

I recently received a cell phone bill for over $600. Our monthly bill is usually $145. The extra charges are all on our 13 yr old sons phone. I have seen the comments from a previous posting about this company and others targeting minors and I totally agree. I googled this company and all they require is a cell# and they will bill what ever is purchased, to your cell phone provider. It appears most of theses charges have come through Facebook apps. They are a legitimate company; however they are targeting young people who don't have a credit card. Or the responsibility to have one. It also sounds (from other postings) as if most cell phone providers will not assist you in this problem. Luckily ours did (Sprint by the way). You can have this and the other companies out there who perform this service blocked from your phone, by calling your provider. I would strongly advise this if you have children using cell phones and Facebook.

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William Winters
Punta Gorda, US
Jun 14, 2011 2:48 am EDT
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I just got my cell phone bill and see that on my daughters number there are 7 charges for zong alerts at 9.99 each. I cannot find anything anywhere on her phone that relates to these charges. She doesn't have a clue what zong is and neither do I. I am going to fight these charges. Sprint is so bad with their billing that you really have to watch them closely or else they will rip you off with bogus charges...especially if they know you have minors on your account. I keep a very close check on what is downloaded and used due to the fact that we are on a super tight budget. My kids are very aware of this and know that if they want to keep their phones, they better not download unless they can pay for it. And I do check it often. So, someone needs to figure out how I can have these unsolicited charges removed from my bill. Hopefully, I will not have to go further with this complaint.

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cmoore990
Eagleville, US
Jun 08, 2011 9:51 pm EDT

Same thing for me it charged me $80 for one month of unwanted service

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Contact Zong Pakistan customer service

Phone numbers

310 +92 111 222 111

Website

www.zong.com.pk

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