Zone Fitness
reviews and complaints

I took out a gym membership in 2018 after been referred by a friend.

I went to gym for about 1 month and could not go back thereafter since I could not keep up with payment and also moved place.

I then decided to call Zone fitness to make them aware of the situation and was assisted by a gentleman (The guy who signed me up, cant recall his name).

I was assured that my membership would be cancelled and based on that confirmation I paid no mind to follow up there after.

To my surprise during the cause of April 2022 (Almost 4 years later) I have been receiving numerous calls from one of Zone fitness debt collectors advising me that I have an amount of R4100 outstanding for my Zone fitness account this after I was assured back in 2018 that my membership was cancelled.

Good day

I applied 4 years ago for a promotion that stated if i want to close tge account in 3 months i have to pay a cancellation fee and my account will be closed.

I opened the account at Westgate Mall Mitchells plain and not even 3months not even 2months in my job contract ended and i went straight to westgateall zpne fitness paid my cancellation fee and they said it is closed.

Now i moved from where i lived and after 4 years lawyers calling me saying i owe zone fitness over R5000 i never even used it i closed it end of 1st month what is going on i cant belive what is happening now im unemployed which so hard to find a job in south africa how can i pay over R5000 how?

Just please solve this

On the 5th of April 2022 at 2:30, I arrived at Zone Fitness Bellville to use the gym. I used the men's changing to change into my gym clothes and locked up my bag in the locker with a padlock. I used the facilities for about an hour and half before returning to the changing room.

When I got to my locker, I unlocked the padlock and didn't find my bag inside. In the adjacent locker next to it, I saw my bag there, opened and clothes tossed about. I checked my pockets of my pants and found my car keys but not my wallet or my shoes. I looked around the lockers and the benches and didn't find my shoes or wallet anywhere. The lock I had on the locker was unbroken and no signs of damage could be found in it.

I went to the front desk to report that my things was stolen. They asked questions about what was taken, when and where it happened. I filled out the form provided and left my contact details. They advised me that the manager was not in but I would get a call the following day. I did not receive any call from the gym.

2 days later I went back to the gym wanting to use the facilities and find out if any information can be provided. I spoke to the fitness manager and they asked further questions about the incident and I provided as much information as possible.

She advised that there is no cameras on the premises but the that there is camera pointed towards the entrance of the gym from a neighbouring company. She advised that not much information could gotten from the camera footage as not much details could be made out. She further advised that hundreds of people could have accessed the gym during the time my things was in the locker and that much information could be gotten from checking that. She advised that they would need to cast suspicion on all those people which would not get them anywhere.

I was advised by her that they can not be held liable for any theft on the premises due to the form I had signed at the time of joining the gym. She had also said that the cost of a new gym card would have to be covered by me, she added that she would speak to her manager about getting me the card for free but was doubtful about that as they do not provide the cards for free.

I am now awaiting feedback from her manager about the incident and the new card. The gym makes it clear to use a lock of quality and to ensure that the valuables is locked away in one of their valuables lockers. The lock I used was unbroken, yet the culprit was still able to open the locker. There is no cameras on the premises to check who is walking in and out of the gym. I have abided by the rules of the gym yet they are unable to do anything about finding the culprit or reimburse me for the things that was stolen.

Hi it's been more than 4 years since I last been at a Zone fitness but yet I'm being called about a membership I ended on the last day of my contract. Today I was contacted by Norman Bisset & associates stating that my account has been handed over to them and that I owe zone fitness 3000r in fees. On the day that I terminated my contract at zone fitness parow center I handed in my card to the lady at the front desk and told her it's my last day and I would no longer be joining them or renewing my contract and I asked is everything settled she said yes and I signed the paperwork and left. Six months later I noticed they still debating money from my account and I went to the bank at got it disputed 4 years later I owe them 3000 rands. Can anyone please advise me how to sort this out without me having to pay because this is a rip off.

[protected]@gmail.com

I am with Zone Fitness now for 6 years. About 2 years ago I took my son to sign him up which we did.

Surprise couple of days later we go ready to train and we were told that my son account wasn't activated therefore we will have to repeat the signing up process all over again.

Unhappy with all this situation we gave and dicided to cancel the all thing in which I was assured there's no need as nothing related to my son was active.

So that was it, my son never put his feet in the gym. About a year later I got an email from some lawyers claiming I owe them R5000!

I then contacted Zady in Bellville branch and explained the all situation, after she gave me a running around for 2 months and eventually stop replying or taking my calls, I went in and got her one day, she proceeded to tell me that theres nothing they can do as the lady who suppose to sign my son up no longer works there!

Zone Fitness must pull up their socks and find more competent personnel as it seems they do no know what they doing.

Incompetent, desrispectable and total lack of consideration for their clients. I still getting emails to pay a membership that never existed according to them!

But from my hardworking money they won't see a cent and for all I care they can go and fly a kite!

As per my previous complaints which till current date I have not recieved any feedback or a call from your management besides an email from your accounts lady who just follows her job and tries to get more monies out of me so that the owners can get richer.

I applied in Dec fr family package you guys failed to give me what I signed for and after complaining and than requesting a cancelation after weeks of running around you want to give me a deal with out apologising for your bad service is disgusting. Told your salesman my son's autistic yet your company shows no compassion. Please, stop calling my wife laeqa Cozyn [protected] on her phone for money cause your company failed to advise me to bring her into sign the contract nor do you ask for id which means account is not valid. You failed to honor my sons contract by not informing me even though signed contract you would not be giving me special than a month's nd half later you want to give it me after I request a cancellation. I signed as per your club in Wynberg fot a family package. Due to your company failing to honor the request I would like contract declared null and void and cancel them without me paying any cancellation fee. Your terms and conditions does not reflect anything regarding family Contracts yet your salesman sold me these contract as family package which means means your terms and conditions was not upheld as it is not declared in there i am at fault but your company for failure to provide service making your company a non service provider

I had a contract with your Westgate Mall branch. My daughter and son too. We cancelled our contracts and received this year a call from a debt collecting company for account to be settled by my daughter, who had just turned 18. The consultant whom we were dealing with is not interested in listening to the fact that the company had made an error and then just apologise for it. I suppose her main aim is to recover money owed and in the process does not care for customer relations or word of mouth marketing. The point I am trying to bring across is, that the excuse is that my daughters contract was not linked to her father and that she is liable for the outstanding account. She had just turned 18 and has not even been able to earn an income and create her own debt but she has been handed over for collections. Firstly she had no contractual capacity at the time the contract was taken out but yet this is what Zone Fitness did. It is not the responsibility of the customer to advise the company how to manage their business and we can also not be expected to just assume how things work. Your staff had been unprofessional and not the least bit helpful at all. Customer service is not about steam rolling a customer to serve your own purpose as it is the customer at the end of the day who ensure open doors and jobs.

Ebrahim Cozyn — ZFY1231473 please refer to ref

This contract was takin in Dec 2021, I asked for a family package with intention of myself, wife and autistic son to use. Never used it till first week of Jan only to be turned away due to Gym not activating his contract and yet no one called me to advise of the problem. When wanting account activated I was told I wouldn't get the special I signed for. After driving my petrol out twice to get feedback due to none of Zones Management contacting me we decided we wish to cancel our family contract as the person that needs to benifit from it is my autistic son. No compassion is being show by the gym as all I got was a call from a sales man sayin I can now come in and sign a new contract. Why should I do that if I now want the fam contract cancelled due to the time we lost and yet I'm still expected to pay. Disgusting way to treat a client. Now I'm expected to pay R2100 to cancel sumthin which I never got properly in the first place the mistake is not mine but the gyms. I asked and signed for a family deal and never got it. The ombudsman has mailed the accounts lady at wynberg Ms Sharon Yon who has tried to assist but unfortunately due to bad service and gym being a initial non service provider we want mine and my wife's contracts cancelled please

I joined zonefitness 2019 December for a 3 year contract for them to deduct on the 31 of every month, I never went to their gyms but they've been deducting my money ever since but that is not a problem as they say that is a contract I signed with them.

My problem is every time they don't get their money I get charged by my bank R150 but what I've noticed lately they go twice a month to my bank and I get charged twice a month the rejection fees by the bank which was not our agreement, they go on the 31 and again on the 16 of every month which in total I pay R479 a month including their late payment fees.

I went to their branches many times in Phillipi branch and Westgate mall branch and I don't get any assistance they don't even pick up my account with my id I had to give them my bank account number for them to see.

I then requested their head office number [protected] which they don't pick it up if they do they don't talk on the phone until my airtime gets finished.

Please help me by refunding my bank charges for the amount they deduct in the middle of the month without my concert.

I'm also surprised that they can go to someone's bank account in the middle of the month but when I asked them to deduct money on the 25 of every month they did not want to.

Kind regards

Ondela Vusani

[protected]

[protected]@tenacityinc.co.za

In December 2021 I was assisted by a brilliant salesman named Marven who attempted to sign me up for a family contract. Reason I wanted to use Zone wynberg branch was that it's close to home and son who is autistic is familiar with the environment. The first mistake already was my wife was not present therefore I was told I could sign on her behalf which already makes the contract not valid. Second my son's account was not activated and no one contacted us to advise of the error which is on Zones side. We only found out when myself and my son tried using the contract in first week of Jan only to be turned away due to gym failing to activate my son's account. I than requested feedback from management to resolve this where by is was told they would not honur the discounted rate I signed for and I would have oo resign and pay full amount. This isn't my fault this would be the gyms. After being up and down to tee gym by the second week after still no feedback from gym we decided to cancel as per my lawyers advice as the contract terms and conditions doesn't provision or allow the gym to terminate or not activated a account if they 4themself failed to obtain all info needed. I have already paid 2months for myself and my wife whereby her contract should not be paid as it's invalid and illegaly signed with out her ID. The gym wants me to pay and exuberant cancellation fee now with out showing any compassion to us as the client. 13 years ago we went through a similar situation whereby my wife signed a contract and not even once stepping into the gym we found out my son was autistic. We tried canceling after 8 months paying for a service we never used and even providing documenta

Six years ago I joined zone fitness, enjoyed it but then decided to cancel my membership as I was no longer using it

And had no use for it five years passed and all of a sudden I'm getting called from a collection agency saying that I had an outstanding balance of R3700 which came as a shock as it was closed and paid. I asked the agent of all call records and emails that were sent to me as she advised they had been trying to get hold of me for years which isn't true as I have the same number and email I used back then and not once did I receive a call until now the girl then dropped call today I received another call stating that I had an outstanding balance of R5000 and let me remind you three days ago was R3700 and when questioned about that this lady proceeded to tell me that I have a second account that I had no damn clue about I again proceeded to ask for all calls and all emails and the contract of the second account and was advised it would be sent I told them I want to speak to a manager and I want to raise a formal complaint and they are scamming people and are fraudsters I was given a number to call this people have nothing better to do then rip people off

Zone fitness just keeps disappointing me. I gym at the Parow branch and I’ve been disappointed so many times either by poor management, dirty showers/bathrooms and unprofessional staff.

The most disappointing of all was when my phone got stolen out of my LOCKED locker while I was in the shower for about 5 minutes. There are no cameras ofc anywhere close to the gym so they got no footage.

The manager (christelle) showed little sympathy and solutions to this matter.

In the passed week I’ve even seen gym staff kissing his girlfriend who’s a member at the club while training in the studio. Is it professional to be doing this infront of many other members?

Please sort this out and contact me on [protected]@gmail.com

I have signed a contract with them in 2019 October for a 24 month period. We were promised that the club will start opening at the end of March 2020. Due to lock down this did not happen, And the gym was only open December 2020 when the first debit order was taken. I was thinking that my contract will expire in October 2021 if there was no lockdown. When I contacted them to give notice in November to cancel my contract since I was now relocating, I was told that due to Lockdown, the contract was only activated in December, and therefore it will expire in November 2022.
This information was never disclosed to me, I am now supposed to pay the cancellation fee, or keep on paying the gym i cannot attend. So I am wondering which steps I should take to address this matter, because I have brought this matter to their attention but they seem not to be bothered that they did not give notice about membership extension due to lockdown. They keep on sending debit orders to my account every month

Dear Sir/Madam

This serves to complain about the above mentioned company. This company has handed me to the MBD legal services as they clsim that I owe them money.

May I kindly inform you that I do not owe Zone Fitness a cent. I terminated their srvices long time ago. I never used their services.

I am urging you to please stop this company to coloect money from me and must stop sending message demanding money from.

Regards
Weziwe Buti
[protected]
Ref from the MBD: [protected]

Good evening, kindly assist for a week in zone fitness southdale the is one receptionist and one fitness assistant which makes things difficult when she is on lunch no one is on the floor to assist trainers including new members and sometimes she is by the reception relieving the receptionist
This is bad service and kindly intervene

Regards
Masindi LD

I joined Zone Fitness in Kraaifontein last year and due to being unemployed I could no longer pay the fees. Zone Fitness contacted me via email and I informed them that I am unemployed and that I cánnot afford to pay the monthly fees.
The consultant Rowena Wenn informed me that she will place note on my account, that was in June 2021.
Since then I have not been contacted until today when I'm told that my account has been handed over?
My question is if a note was placed on my files - why am I handed over plus why have they not contacted me prior to handing me over.
This is against the treating a customer fairly principals and is unacceptable.
I am now liable for extra fees which I feel is unacceptable.