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Zips Car Wash
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www.zipscarwash.com
www.zipscarwash.com

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1.6 288 Reviews

Zips Car Wash Complaints Summary

42 Resolved
245 Unresolved
Our verdict: With Zips Car Wash's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zips Car Wash reviews & complaints 288

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B
4:34 pm EST

Zips Car Wash 40.00 membership !!! I chose the 20 dollar plan!

On Nov 18 charged 40 Dec 11th charged 40 18th charged 40 Feb 11th charged 40 dollar then again Feb 18 charge 40 again. Now why would I purchased a car wash subscription twice within 7 days. This is bogus. Had I not check on this on my acct! I would have not realized ! I’ve now tried to contact the location and informed them but with any answer. So I had to dispute through my credit company and cancel my card. This is ridiculous and they will never get my service. Folks get your receipt check to make sure they are charging you full price. I am only hoping to get our money back and this has been going on for months.

Desired outcome: I purchased a plan for 20 a month for unlimited one time and was charged 40?? This was a credit card that I’ve noticed increasing even though I was not using it.

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9:34 pm EST

Zips Car Wash A surprise membership 40 monthly deduction

Zips car wash

Colerain Ave

Cin Ohio

Purchased a $15 car wash attendant informed me I would be entitled to as many car washes I desired for 30 days including free vacuming and courtesy towels I replied whats the catch he responded there was no catch I specifically asked no subscription no obligation no additional charges connected to this transaction or this debit card the answer was no

22 days later I woke up to my distinctive ring tone alerting me there was a banking transaction being processed from my checking account I did a small investigation to find a $40 withdrawal for my zips car wash membership...

Needless to say I am livid about this ordeal because I covered all this during my 1 time fee car wash.

I did not sign anything and I don't have a sticker on my windshield

I was flat out right lied to and this creates a bunch of extra paperwork phone calls and monitoring for me I always read reviews before I commit to anything regularly

Unfortunately by reading the reviews after the fact looks like its going to be another dreadful process...

Are the staff members on commission what benefit do they get by doing this?

No more debit transactions for services from my account

Desired outcome: I would like to be emailed a response why this happenedSo I know the read thisI also want a refundI think a free car wash for all the extra...But after reading all the complaints maybe I could give coupon to one of my enemies

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M
6:07 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zips Car Wash - Monthly membership charge that I did not sign up for

I went to the Mansfield, Tx location on Debbie Lane on 1/22/22 to get a carwash. The attendant asked me if I wanted a membership and I said no. I do not live close I was just in town for the day. He said I could use the membership anywhere and I again said NO I did not want the membership for $10/month. I paid with my debit card for the one car wash and...

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A
5:21 pm EST

Zips Car Wash car wash lake worth fl

on feb22,2022 i was having my car washed as usual,normally they will take the pressure nozzle and presoak it before it goe,s through the wash.the person there would not do this and i went through the cleaning cycle.after i was getting ready to dry my vehicle i asked him why did you not presoak the vehicle,at which time he said i did not say please.are you kidding me?,i have to now fall on my knees to have a service done in which i am paying for.i don,t know this persons name,but he was black and i had this washed about 4.15 pm approx,give or take 10-15 mins.the people you have been hiring are very combative sometimes&needs to brought to your attention,so you can outline to them what their job is.anyone who knows me at this location&the one in boynton beach knows i always show respect to everyone.

Desired outcome: speak to this employee about his job description&tell him i or anyone else doe,s not have to bow down to him or anyone else to receive the service we pay for.membership#[protected] sincerly allan s lee

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K
3:35 pm EST

Zips Car Wash Unclean

I have a membership at zip in Warrensburg mo. I was a member of the previous carwash prior to zip purchasing it. It was always clean and trash picked up. Now everytime I come the parking lot has trash all over and usually several trash cans full or over flowing. 2/21/22 and 2/22/22 are the most recent dates

Desired outcome: Have a clean place to come and clean my car

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J
10:33 am EST

Zips Car Wash Unlimited wash

I have a zips car wash unlimited pass. I live in Knoxville tn. I came to this location. And the manager refused to accept. Plus. Was going to call the cops if I didn’t move my car. This location is a joke.

Desired outcome: Acknowledgment and apology.

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6:11 pm EST

Zips Car Wash Unauthorized billing

On September 18, 2021 I purchased a $! 4.95 bar code at Zips Car Wash #145 at 3142 S. Brentwood Blvd. in St Louis MO, which gave me 3 washes in a 30 day period from that date. Period. I was not asked to join their "club", nor was I told that Zips would now charge my Mastercard monthly for $34.95. I did not authorize anything, ever, and have not been back to Zips since the middle of October when that original pass expired.

I admit, I had gotten out of the habit of checking monthly bank statements, until yesterday, when I discovered that Zips has been withdrawn $34.95 from my account for 4 months on the 18th of the month (and now, there is a $35.00 in line for withdrawal on Feb. 23. which my bank said could not be cancelled.)

I have tried numerous times to call Zips at 2 different numbers, unsuccessfully. The message for both lines says their "phone lines are experiencing a technical issue," with no sense given when that will be resolved. I left an email message; no reply yet other than an acknowledgment they received my message. I am happy to furnish bank statements to the appropriate party.

I am retired on a fixed income and cannot afford this kind of "service". David H.

Desired outcome: Refund $174.80 to the original debit card.

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1:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zips Car Wash A letter stating that my membership is canceled, and refund my money.

I have continually been charged for a membership, that I canceled several months ago. I sent an email into the company to cancel my membership (that is month to month). They sent a response to me and said it had been taken care of. NOW last month (Jan.) and now (Feb.) I am getting charged again, and now they have upped it to 30.00! They original charge was 20.00. I called my bank in Jan. and put a stop on the Jan. charge and was refunded. Now I will have to do it again. Every time I go into Zips to talk to someone, they can't help me and tell me to call a number (which I can never get threw too) or send in a complaint to Management. That is what I continue to do. I am sick and tired of dealing with this issue.

This needs to be taken care of immediately. Please.

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8:18 pm EST

Zips Car Wash Club membership

I nicely requested to suspend my membership in November 2021 due I park my vehicle outside and won't be using it until the Spring/Summer. Yet here it is February and you are still taking money from my account at which I have called and sent many email, phone calls over the last 3 half months. Now I want it cancelled and a refund for them months. And no response back other than we will pass it to the appropriate person.

Desired outcome: I want my refund for the past 3 months.

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6:06 pm EST

Zips Car Wash Wash

November 15th I visited the wash at 7525 Mountain Grove Drive Knoxville, TN 37920. When I returned home I notice the piece covering the gas door on my car was missing. I returned to the location the next day and asked the 4 employees sitting in the office if they could check around. They responded it wasn't there without looking. (Not a huge help). I have tried to call this location a few times since to speak with a manager but the phone line doesn't ring. I reach out via email on Dec 4th, 2021. A few days before Christmas I received a call and gentleman said he would try to review the tapes. He never called back. I have reached out several more times requesting someone contact me. As of today, February 14th, 2022, I only received the canned answer of “we have requested someone in management contact you”

Desired outcome: Repair to my vehicle

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12:15 pm EST
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Zips Car Wash Bought the most expensive car wash and didn't clean car or was even dry

I just got my car washed at the location in Little Rock on Cantrall rd., bought the most expensive car wash $25 didn't even get the car clean or the wheels, also had to dry it off myself if I want to do the work I would and wouldn't have to spend an hour's wage to get a lousy job done. Save yourself time and money and do it yourself or buy the cheapest car wash you can ... Can't be worse than buying the most expensive one and then still having to clean your own car. Called the Mgr. he offered to run it through again but still wouldn't change the fact you will have to wipe it down yourself and finish cleaning it... and after i asked for the the free car wash he said that offer is off the table after my complaint... His Name is Mark and his cell # [protected] feel free to send him the complaints and hopefully you will have better luck getting anywhere with him

Thanks

Andy T

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3:35 pm EST

Zips Car Wash Hours

when it was Time to Shine they opened on-time every day. Now that it is Zip's the employees, I guess, decide on the hours. Richmond Rd Location in Lexington supposed to open at 7 a.m. That is very convenient for me because I can go before work, I have a monthly pass. Now they may open at 7:30, maybe 8, whenever they choose to open. I have complained but they don't get back to me because "I am not showing up in their system" but they take my payment every month and I have sent a picture of the sticker in my window. Customer service sucks!

Desired outcome: open on-time or change published hours and I will cancel my membership

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10:56 am EST

Zips Car Wash Unexplained charges

I was charged twice in one month. Help I would like to get one of those charges payback onto my debit card. I go to be the Clarksville Indiana location 47129. I’m requesting a refund on my extra charges.

Desired outcome: Charges paid back have customer service call me at [protected]. I try and it say your phone lines are having technical difficulties.

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C
4:40 pm EST

Zips Car Wash Unauthorized charges

I went to the car wash one time and since then I have been getting charged $30.00 every month since Aug 20, 2021. Sep 20, 2021 Oct 20, 2021 Nov 20, 2021 Dec 20, 2021 Jan 20, 2022. up until now. I have reached out multiple times for a refund because did not authorize or did I sign up for any membership with this company I am owed a refund and I need these charges to stop being taken out of my account. This Zip wash is located in Highpoint nc. It was my first and last time going there and still money it being taken out. Im owed $180.00 everytime I call the company your phones dont seem to be working ive called my bank to dispute the charge but still your company find away to get money out.

Desired outcome: I want my money back !!! And for your company to stop taking money from my account.

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4:48 pm EST

Zips Car Wash Car wash

2/6/2022

2121 Dale Ace

Vinton, VA

1:05 pm

CTN 773566

PWC -6214

Today there were no towels available and a lot of the vacuums weren’t working. One lane was taking cash only but you did not know that until you pulled up. Then you had to back up and try and get out. This location in Vinton, VA had really gone downhill.

Desired outcome: Maybe a free car wash but mainly I just want someone to know about this location.

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D
2:13 pm EST

Zips Car Wash Location Closed again

Feb 6,2022 2:00 pm Roanoke Va Challenger Avenue on 460. This is my third time since last month that I have drove all the way up here from Smith Mountain lake and they have been closed it’s 2 o’clock in the daytime there is many people that is pulling up here and turning around because they have cones at both drive-through‘s there are six cars right at this moment that are vacuuming out their cars it is a sunny day we have had snow and ice chemicals on the roads a lot of people are driving through here to wash their cars and they’re closed again🤬

Desired outcome: Just make it right & get someone that will be here the times you advertise. [protected]

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1:01 pm EST

Zips Car Wash Over billing.

For the past two years, I have been billed $14.95 for an unlimited car wash subscription to ZIPS car wash in Knoxville, TN. Starting in Oct. 2021 my credit card was charged $40.00, as well as for the months of Nov., Dec. and Jan. I filed a complaint with ZIP and my bank and received a refund of $25.05 for the Nov. overcharge but not the other overcharges. In addition, instead of correcting the monthly bill back to $14.95, I am still being billed $40.00. I am tired of constantly having to go back to my bank to contest these charges. I want the money refunded for the months of Oct., Dec., and Jan. and my monthly bill to be changed back to the $14.95 I originally agreed to. If this can't be done, cancel my membership and I will file a complaint with the corporate office and the BBB.

Fred Wolatz

P.S. The ZIP unit I use is the ZIP-168T facility in Knoxville, TN

Desired outcome: Refund of $75.15.

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6:48 pm EST
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Zips Car Wash Unauthorized debit card charges

I was told that I could pay for just one month of unlimited washes for $15.00. I have been charged $40.00 a month not $15.00! I asked if it was just for the one month and they said yes. The employee lied to me! I have been charged every month starting December 3rd 2021 till February 3rd 2022. My account is in pending for that payment.

Desired outcome: I was told $15.00 for one month. I have been charged a total of $120.00. I didn't even wash my car in January or February because I was told it was only for the month of December! I want my $105.00 back!

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11:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zips Car Wash Damage to vehicle and can't reach anyone

I use several of the Zips carwashes in the Shreveport, La area. I have been a member for several years and my vehicle has been damaged a few times through those years. I had to file a claim for 1 because it sliced my valve stem and I had to get my tire fixed but I never filed a claim on the others because I figured its bound to happen in a car wash at times and I could fix those things myself (trim pieces and mirror covers being knocked off or loose) but this time the wash on pines rd tore my whole rear spoiler off and broke it into about 5 pieces so? I couldn't repair it myself this time. I have gone to the manager several times and I have gotten damage/repair estimates from 2 places like he instructed me to do. I gave him my forms and he submitted it into their system but I haven't heard from anyone. I call them daily and I get the message that their phone lines are down. I got through 1 time to customer service, she reached out to the district manager and said that I would hear back from him within 72 hrs. I still haven't heard from anyone and its been several weeks. I try to call customer service but get the same message about the phone lines. I'm not trying to get over on anyone, I just want my spoiler replaced! This has been going on since November 2021 and its February 2022 now. 

Desired outcome: Replacement rear spoiler

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JLS777
Cleveland, US
Feb 03, 2022 5:43 am EST
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2-3-2022
I use the Zips car wash in Cleveland GA. I ask to cancel one of my cars around one month ago. I have tried to call [protected], this line keeps stating they are having phone problems and don't know when it will be repaired. No luck in stopping the 40.00 per month charge. Any suggestions short of hiring legal help .
Thanks
JLS

J
Author of the review
J
Joey50x
Shreveport, US
Feb 03, 2022 7:42 am EST
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Replying to comment of JLS777

[protected]
I think this is the corporate #. I finally reached someone yesterday. I selected all the options til they answered and finally got someone with the human resources option. She told me to expect a call from the district manager but i haven't heard from anyone yet.

ComplaintsBoard
T
10:52 am EST

Zips Car Wash Employees

You really need to train your employees better. I also don't understand why you keep charging people monthly fees when half the time the car wash isn't working. There is always an employee car blocking the entrance to the pay machine. Asking the employee are they closing for the day or what is a waste of time. They never know anything. This has happened 3 times in the middle of the day just this week alone. It's starting to look like they are doing this on purpose. I honestly don't believe this car wash is in operable this often. If your employees don't like the job they're doing, then you need to hire someone that's a better fit for your establishment. Or only charge half the monthly fee since it's not working everyday anyway. Then they are supposed to spray your car down before you enter the wash and also guide you so you enter in properly onto the tracks.

Desired outcome: Want employees to stop blocking the pay machine so often so paying customers can wash their cars. Theres no way the carwash isn't working that much.

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Zips Car Wash In-depth Review

Website Design and User Experience: The Zips Car Wash website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The website also loads quickly, ensuring a smooth browsing experience.

Range of Services Offered: Zips Car Wash offers a comprehensive range of services to meet all your car wash needs. From basic exterior washes to full-service packages that include interior cleaning and detailing, they have options for every budget and preference.

Pricing and Membership Options: Zips Car Wash provides competitive pricing for their services, offering great value for money. They also offer membership options that provide additional savings and benefits, making it convenient and cost-effective for frequent customers.

Quality of Car Wash Services: The quality of car wash services at Zips Car Wash is exceptional. They use high-quality products and equipment to ensure a thorough and effective cleaning. Your car will come out looking spotless and shiny every time.

Efficiency and Speed of Service: Zips Car Wash prides itself on its efficiency and speed of service. They have a well-trained team and streamlined processes in place to minimize wait times and ensure a quick turnaround. You can get your car washed and back on the road in no time.

Customer Service and Staff Friendliness: The customer service at Zips Car Wash is top-notch. The staff is friendly, knowledgeable, and always ready to assist you. They go above and beyond to make sure you have a positive experience and leave satisfied.

Cleanliness and Maintenance of Facilities: The facilities at Zips Car Wash are clean and well-maintained. The car wash bays are regularly cleaned, and the equipment is in excellent condition. You can trust that your car will be washed in a clean and hygienic environment.

Environmental Sustainability Practices: Zips Car Wash is committed to environmental sustainability. They use eco-friendly cleaning products and employ water-saving techniques to minimize their impact on the environment. By choosing Zips Car Wash, you can feel good about reducing your carbon footprint.

Customer Reviews and Ratings: Zips Car Wash has received positive customer reviews and ratings. Customers appreciate the quality of service, friendly staff, and value for money. Their high ratings are a testament to their commitment to customer satisfaction.

Accessibility and Location: Zips Car Wash has convenient locations that are easily accessible. Whether you're in the city or on the outskirts, you can find a Zips Car Wash nearby. Their strategic placement ensures that you can get your car washed without going out of your way.

Mobile App and Online Booking System: Zips Car Wash offers a user-friendly mobile app and online booking system. You can easily schedule your car wash appointment and manage your membership through these platforms. It's a convenient way to save time and ensure a hassle-free experience.

Additional Amenities and Value-Added Services: In addition to their car wash services, Zips Car Wash offers additional amenities and value-added services. These may include vacuuming, air fresheners, and windshield treatments, among others. They strive to provide a comprehensive car care experience.

Loyalty Programs and Rewards: Zips Car Wash offers loyalty programs and rewards for their customers. By becoming a member or frequenting their services, you can earn points and enjoy exclusive benefits such as discounts and free upgrades. It's a great way to save money and be rewarded for your loyalty.

Social Media Presence and Engagement: Zips Car Wash has a strong social media presence and actively engages with their customers. They regularly share updates, promotions, and customer testimonials on platforms like Facebook and Instagram. It's a great way to stay connected and informed.

Overall Customer Satisfaction and Recommendation: Overall, Zips Car Wash delivers a high level of customer satisfaction. From their website design and user experience to the quality of their car wash services and customer service, they consistently exceed expectations. If you're looking for a reliable and top-notch car wash experience, Zips Car Wash comes highly recommended.

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Contact Zips Car Wash customer service

Phone number

+1 (501) 378-0100

Website

www.zipscarwash.com

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