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1.5 37 Reviews

Zetronix Complaints Summary

4 Resolved
23 Unresolved
Our verdict: With Zetronix's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zetronix reviews & complaints 37

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10:26 pm EST

Zetronix This is a scam at best!

I purchased a smoke detector spy cam through their website and they took my money! Almost a week later I tried contacting them and they said they had not shipped my item for security reasons. I have tried calling them multiple times and they have not answered. Very bad customer service and i have not received my money back instead i had to file a claim with the bank.

Desired outcome: Have not received a response or resolution for this as of today.

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2:18 pm EDT
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Zetronix Defective pen and lack of good customer service

I would NOT recommend purchasing from Zetronix. Before buying an audio/video pen recorder from them, I spoke to "Israel" in customer service, asking some questions about the product. He was speaking so quietly that I could barely hear him. I asked him to speak up, but he told me that he could not speak any louder because it would disturb the other people in his home. Yes, it would disturb the other people in his home. I asked if it was more important that he deal with customers and do his job well and he said no. I suppose I should have decided then and there not to purchase, but the pen they offered had features that I could not find elsewhere. I received the pen recorder from them and it turned out to be defective. Different colored lights were supposed to indicate when the pen was charging. It did not do that. I called and spoke to Israel again who said there would still be the 15% restocking fee and that I would have to pay for my own return shipping. I repeated that I should be fully refunded and have free return shipping as the pen was not performing as it should have. It didn't matter to him. I then wrote 2 letters to Ed Shklovsky, the CEO, the first on August 17th and the second on September 13th. They have both gone unanswered to this day.

Desired outcome: Refund of 15% restocking fee and $5.95 return shipping

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12:02 pm EDT

Zetronix Tiny Cam

Bought Tiny Cam in June 2021. Stopped working. Called numerous times with number provided on their website [protected]) but I get a recorder every time. No response from email either. Recording tells you to press one for tech support, yet when I press 1, it takes me right back to the recording. This is absolutely the worst company I've ever had to deal with. BUYER BEWARE!

Desired outcome: I need a valid phone number to contact and receive tech support.

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Zetronix
, US
Sep 30, 2021 3:14 pm EDT

Please let us know your order number and we will contact you.

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11:15 am EST
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Zetronix Company will not refund or respond to my inquiries.

Purchased item (camera) and my account was charged on Oct. 29, 2020. Item would not work. Originally emailed company and received response. Company sent another item which also did not work. After failing to get either item working, I was told to return item for a refund. I returned both items, and have received no refund, and all calls and emails go unanswered. They have my money and the item and I get no response.

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Zetronix
, US
Sep 30, 2021 3:15 pm EDT

Please let me know your order number and we will resolve this for you ASAP.

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M
10:25 am EDT

Zetronix Order

The first initial problem with Zetronix was my wife ordered the 4 Orca recording sunglasses and 4 transitional lenses for $799.94. We messaged the online chat and they said the order was cancelled. Our bank had declined the first charge but proccessed the second. We still did not get our money back which means the order was not cancelled. We did not recieve the items. Seeing how we assumed that the bank was the problem we were told to reorder and we did so on a different card. We ordered a total of $839.89 of the same order and for some reason we got charged more and the order wasnt correct it only said 1 transitional lens was ordered. At this point we ordered 3 more and tried to get a hold of customer service again to make sure that the overnight shipping could still apply to the second purchase we had to make due to an online error. We ordered overnight shipping and it has been over 2 days since. We have called, left emails, and tried to use the online chat, but this time it says their arent any agents available and when we can it goes directly to voicemail. They are blocking our calls somehow and refusing to respond! Now they have a total of $1, 639.83 of our money that they refuse to refund or send the products ordered!

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Mimi51
, US
May 21, 2021 9:54 am EDT

Start by reporting the scam to your state consumer protection office. If you lost money or other possessions in a scam, report it to your local police too.

Report Scams to the Federal Government
You can report scams to the federal government. Your report may keep others from experiencing a scam. Government agencies use reports of scams to track scam patterns. They may even take legal action against a company or industry based on the reports.

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1:43 pm EST

Zetronix failed support

I have tried to reach a human at this company since august 2019, it's now February 2020. They do not answer their phone. I did receive 1 call back from Steve in these 7 months; however, i missed the call.

It is impossible to call and reach anyone at this company when you call. I want to talk to support to use equipment i bought.

The social security administration is easier to contact than zetronox.

As for the product working? I cannot say because i cannot get the proper support to view anything this camera records...therefore, this product is 100% worthless. I should have bout from Samsung--least if there is a problem a human can be reached at Samsung.

*****i want to be called and i want to view this video recorded...after 7 months of no help from this company, i am very upset. Rightfully so!

What good is a black box if there is tragedy and you cannot view the black box...again, it's worthless without support.

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5:41 am EST

Zetronix return for exchange

I purchased a 720 p hd nanny cam compact alarm clock order #[protected] on nov.20, 2019. Ionce I received it I was disatisfied as it was to complicated for me to set up, I emailed zetronics and explained I would like to return it and purchase another a step up from that one, I got a e-mail from jesse with a rma#. To return the item which I did but have heard nothing and need to have the store credit of 89.99 when ordering the other. Please if you canassistin this matter I would be greatful and appreciate youtime and any advice you may have. I donot want to have to take further action nor should I have to, someone needs to realize this is certainly not good customer service and word of mouth is the best advertisement there is, plus the fact that I worked 17 years in loss prevention and help install many cameras that I suggest who and where to purchase from, I cannot atthis time sayi would reccomend zetronics.

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11:21 am EDT
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Zetronix spy glasses camera

Problem:
I ordered a smart glasses from this company, while I was ordering the product online, I instructed that If product is used or opened box, I would returne it back to them, so when I received the glasses, very quickly find out it was used, and they even didn't bother to wrap it up properly, it was dirty items inside the box as well as and damage hard case, I called and emailed them few times but no response at all, few hours later I shipped the product back to them, after they found out that I returned it, they sent me an email stating there would be 15% return fee and That I should read terms and conditions, I tried to explain that on their website with big words posted that 30 days return gurantee with no restrictions applied anywhere around it, but they didn't care and worst than that they won't refund me for 15 days, these people lied, mislead and sent a used product as new,

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2:12 pm EDT
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Zetronix Zetronix Overall Returning Experience

I never wrote a review before until now. This was by far the worst online shopping experience I ever had in my entire life. I never had any customer service experience as poor as this company and am surprised that this company is not completely shut down due to the massive BBB complaints and negative customer reviews. I don't understand how this company sell "State of the Art" electronics when all of their electronics are USED, DEFECTIVE or overall POOR QUALITY. Whoever their vendor are should be ashamed and extremely cautious to do business with these people. Don't be fooled by the "actual shopper ratings" they received on their website, they can easily have people affiliated and review positive to improve their credibility. They are also usually short so you can tell they are not legit and was spammed. If you Google Zetronix review or complaints, you will see the real customer reviews such as this one. I bought 2 cameras from their online shop 2 months ago (zetronix.com). When it arrived, I can instantly tell it's used from a number of factors: there were clips recorded that was leftover by their workers or whoever had it last, the recording device made an annoying beeping noise with the videos it records, the clip that protects the lenses doesn't hold shut. I instantly email their customer service team, they accepted the return and they received it back within 2-3 days. After couple of business days, I still received no response. I emailed them again and finally got a response after a week and they say they will process the return in the order they receive. This is ridiculous of how slow their return process is. Most companies will have it completed in less than a week. I waited couple more days and no response. Frustrated from all of this, I decided to call their "Live Support, " [protected]. It ringed through couple of times then straight to their voicemail. I called them back the next day and it went straight to their voicemail. I tried once again in couple of hours and same thing - STRAIGHT TO THEIR VOICEMAIL. It seems like they blocked my number or block whoever's number that calls them frequently for customer support. Then, I knew that this company is extremely SHADY and decided to dispute the charge with my credit card company. After about 2 weeks, my credit card company told me that they got in contact with a live person and they agreed to "FULLY REFUND ME OF MY ORDER." After another week pass, I received a credit from Zetronix. It was about 70% refund of my full order. I instantly emailed their customer service team again and ask when I will be receiving the rest of my return credit? I was supposed to get a FULL REFUND as stated in the agreement from my credit card company. Then, they emailed me back and said to refer to their "restocking fee policy." REALLY? AFTER THEY EVEN AGREED TO MY CREDIT CARD COMPANY'S AGREEMENT? Of course then they never responded back after that so I explain the situation to my credit card company, they did a charge back and issued me back the remaining credit. Thank god this absolute madness is over. Again, I don't write reviews unless it has gotten out of hand. This is by far the worst of the worst experience I ever encountered. I read other negative reviews that people have left. The common trend seems to be their DELAYED REFUNDS OR NO REFUNDS AT ALL, NO RESPONSE FROM THEIR "LIVE SUPPORT OR SHOTTY QUALITY CONTROL OF THEIR PRODUCTS. I feel like the way how this company makes money is by SCAMMING YOU FROM THEIR "RESTOCKING FEE." How this work is: they sell you the "new" product you bought on their website. You get mad because something is wrong with it or it fell apart and you return it back to them. Once they gathered the partial payment from you due to "restocking fee." Repack and mark it as "new." They will move on to the next victim and do the same. Do yourself a favor and buy a reputable website like Amazon. Their product is guaranteed brand new or if you're not satisfied, they will give you a easy return. DO NOT BUY FROM HERE OTHERWISE YOU WILL BE TRAPPED AND COULD END UP WORST THEN I DID. LEARN FROM MY EXPERIENCE. GOOD LUCK TO THE OTHER CUSTOMERS WHO IS "TRAPPED" BY THIS COMPANY.

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12:00 pm EDT

Zetronix Customer service

After receiving an alarm clock that didn't function properly, I attempted to call Tech support for some guidance only to get a voice mail box. Left message as instructed, no call back. A few days pass, call again, response from the Tech person regarding issue, "I don't know", send it back, we will ship replacement immediately. No replacement came, Called back few days later, same Tech person, "oh yeah" will ship today, 3 weeks gone by, no replacement, tried to call back, voice mail. Website contact for customer service/live chat is listed, but is non-existent. My return was delivered to them, not even a refund. You get the idea. It takes me a lot to slam someone's business since bad ratings can hurt a company, but Zetronix's customer service, or lack there of, is way off the mark. I am a prolific, on-line buyer, by the way. Never had a return/service go this bad. UPDATE TODAY: Finally got the same Tech person, AGAIN, on the phone for more lip service. I'll now wait another week for the exchange not to come.

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10:46 am EDT

Zetronix Service, Returns

I purchased a nanny cam in January. We have spent at least 10 hours and three people trying to get it to work with no success. I have been emailing and calling them ever since. You can NEVER get a live person on the phone. The only support I have received is via email. Email doesn't work when you are sitting there with the product trying to get it to work and waiting on someone to reply to you.
I then requested a RA# to return it. I provided my order number to get the RA and now I am being told I can't get a refund because it has been over 30 days. Well of course it has because it takes them forever to contact you to get any information.
I would NEVER waste my money buying from them no matter how good the product looks because the customer service is absolutely horrible.
I can't even get tech support to call and help me with it...;.

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2:51 am EST
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Zetronix Bad product and customer service

I recently purchased a so called dash cam from Zetronix. There was lack of accuracy in the product discriptions of much needed to know info. It was very cheaply made, had hardly any settings, but the main problem was, there was no indication of the lack of LCD screen, it doesn't even have one! (nor is there a picture of the back of the camera on their website) Nowadays mobile recording devices are standard with LCD screens. I didn't even think it wouldn't have a screen.

I contacted customer service to inform them about this being a problem, I couldn't use it so I wanted to return it. Their representitive Edward gave me hostile and disrespectful responses. I have never had such a poor customer service experience.

In addition, I have placed a review on the product indicating its unmentioned lacks, and gave suggestions of what the device really would be good for. Next thing I know, my review was deleted. Past costomers of Zetronix had the same issue with their own honest reviews being deleted too. Apperently Zetronix only keep the positive reviews to trick people. This is questionable business ethics at best. It wouldn't supprise me if most of their products would be in the one or two star range if they did not delete the negative reviews.

Since they charge a 15% restocking fee, I am now out by over $30.00 from having to send the thing back (which I feel was more then the product is even worth). Strongly suggest, do NOT do business with Zetronix

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11:23 pm EST
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Zetronix Shoty product/Item sent back in APRIL, 2010, and NEVER FIXED OR RETURNED!!

It's been a couple of year now, but I spent $250, or $350, ( It's been so, long I forgot now) on a pair of "80 video glasses. I used them once, or twice, then they just stopped working. So, after I E-mailed Edward, (technical support person-and I think owner of Zetronix) which in it's self took a long time correspond. I decided to send them back...8 MONTHS AGO, BACK IN APRIL, 2010. And, anytime I finally get ANY answer, it is..."They're at the factory being fixed. AND, DON'T TRY TO CALL THEIR "CUSTOMER SERVICE"", BECAUSE THEY' NEVER ANSWER THE PHONE, OR HAVE THEIR "LIVE CHAT" WINDOW WORKING!

I'm a 100% SERVICE CONNECTED DISABLED VETERAN. Therefore, I only get paid one a month for the constant pain I'm in everyday. However, I told Edward at Zetronix that I would even PAY for them to be fixed correctly, and sent back to me, [although, I personally don't think it's right] that was 2 days ago on November 17th, 2010, but still NO REPLY:-(

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4:43 pm EDT
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Zetronix beware of this company

In November 2009 I bought a Zetronix video google. I received the unit and it did not work. In December 2009 i performed the RMA number N03T20649 and returned the defective product. Until now (13/9/2010) i have sent several e-mail and they always say that the product will be shipped next week but i never got back the product repaired.

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6:09 pm EST
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Zetronix broken MP3 Player

I ordered a MP3 player from Zetronix Corp in Massachusetts in August of this year. The player worked fine but when I was traveling the SD card slot on the player stopped working. I informed the company and I was told to return it for a replacement. I sent the player back and after an extended period I received the replacement. The replacement player did not function with the SD card either and I informed the company again. I was told that if I bought one of their cards it would work and if it didn't I could return everything for a refund. I bought their card and it did not work either. I did return everything and I have yet to receive my refund. I am being told the player must be checked out by their technicians but they keep postponing the check. This all started back in August and it is now the end of the year but they have not done anything to help. I have asked to speak with a person on the phone but email is the only way they will contact me, if they contact me at all. I've tried multiple ways to talk to someone but I only get a recording and my messages are being ignored. I would just like to have my money refunded.

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Ted Stephens
Atlanta, US
Jan 03, 2010 4:43 pm EST

They are a organization of 2 crooks. These 2 guys take your money and leave you with nothing.

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7:49 am EDT
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Zetronix broken MP3 player

I bought a zetronix 8 GB iNanoz Touch screen player 7/8/2009. While searching through the music, the screen broke. The warranty information ask you to get prior permission to send it in for repairs and prepay for shipping and handling both ways for this piece of junk. It has never worked properly since I bought it. Don't waste your money on it.

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Update by Willie01
Oct 24, 2009 4:43 pm EDT

Zetronix has contacted me and assured me that the 8GB iNanoz Touch screen player would be upgrade to a 16GB for the misunderstanding concerning my MP3 player. I appreciate them rectifying the problem with attention to details and personally making sure that I am a satisfied customer.

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Terry Sims
, US
Oct 22, 2009 9:19 pm EDT

This two man company is a rip off front for junk sold as quality merchandise

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Sammuel
Atlanta, US
Oct 16, 2009 8:09 am EDT

I've had the same problem with this company, they wil not answer you emails no tell you the status of merchandise whether they will replace it or repair it.

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7:27 am EDT
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Zetronix Beware!

Yesterday I was looking through my bank statement and I found an unauthorized charge from this company. I don't know why they've charged me and what for! I never dealt with them and I never will. Please, beware!

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Zetronix Customer Reviews Overview

Zetronix is a leading provider of high-quality surveillance and security equipment. The company offers a wide range of products, including hidden cameras, spy cameras, dash cams, and GPS trackers. Zetronix has received overwhelmingly positive reviews from customers who have purchased their products.

One of the most significant advantages of Zetronix is the quality of their products. Customers have praised the company for producing durable and reliable equipment that delivers excellent performance. The company's products are also easy to use, making them an excellent choice for both novice and experienced users.

Another advantage of Zetronix is their customer service. The company has a team of knowledgeable and friendly representatives who are always available to answer questions and provide support. Customers have reported that Zetronix's customer service is prompt and efficient, making it easy to resolve any issues that may arise.

Zetronix's products are also competitively priced, making them an excellent value for customers. The company offers a wide range of products at different price points, making it easy for customers to find the right equipment to meet their needs and budget.

Overall, Zetronix is a highly reputable company that offers high-quality surveillance and security equipment at competitive prices. With excellent customer service and a wide range of products to choose from, Zetronix is an excellent choice for anyone looking for reliable and effective surveillance and security equipment.
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Contact Zetronix customer service

Phone number

+1 (877) 644-7592

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www.zetronix.com

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