Zepo.infooling people, pathetic service & unprofessional staff

N

This is the Worst E-commerce building Platform I have ever seen in my life.I opted for the Grow Plan after the several Conversations with their sales person.In the starting, they told me that the Payment Gateway TDS(commission) would be 1.25% for Debit Card and 2.5% for the credit card payments and i was OK with it and agreed to pay for the plan worth 19000 for 6 months After paying, i received a mail from my new assigned Account Manager Deepesh who sent me mails Regarding the process opening of my payment gateway. The worst part was that they had mentioned that TDS is 2.9% + service tax(14%) which was never told to me. This shows how they fool people after taking the money..!! IT DOESN'T ENDS HERE..!! After so many arguments and phone calls i get a stupid explanation from their staff that there is some misunderstanding and they them self didn't knew about the commission charges of the payment Gateway and the payment gateway assigned to me and they are looking into this issue.This shows how unprofessional their Staff is. After Few hours I receive a Call from my account manager saying that they are ready to offer the gateway at the committed TDS rates and sent a Form to me. I was Going through the form and it said That I have to Buy a Non-judicial Agreement worth Rs.600 and fill it and send it to CCAVENUE regarding which I was never told. Their sales Employee told me that there is no SETUP FEE for the gateway and i just to fill the form and provide my basic details like pancard, Bank statement etc. I again called up my account manager and he started Giving me lame Explanations again:- -Ohh! Even I wasn't aware of this.Even I got to know About it today..i have no information regarding this..i need to have a word with my payment gateway team - Agreement Doesn't Comes in Setup Process -you are a unregistered company -I never knew about this agreement thing.I need to ask my sales team and if you go through their website, it says that a free payment Gateway would be provided at no cost It clearly shows how they fool people after taking the money Now, its been 2 days after paying them and my issue is not resolved and i'm asking them for a REFUND and they are saying that they will talk to their senior department Regarding this. I would request everyone not to use any of their service as they have very pathetic service

Responses

  • Ak
    Akshay175 Jul 11, 2017

    Hi,

    If anyone still has pending issues against ZEPO please send your contact details to [email protected] because ZEPO has cheated us for INR 40k+ and are filing a lawsuit against ZEPO and if we can find more people to join our lawsuit we can have it expedited and converted into a CLASS ACTION CLAIM.

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