Zaxby's
reviews and complaints

Well I ordered my fries a certain way an they didn't come out the way I asked them to be. And another thing would b that I wanted to say that they were cold when I got em an I was waiting for over 15 mins jus to get them.
Thanks you I'd appreciate it if they did they job and cooked the food an not talked about how long they had to be there and how much they didn't like being there.

On Sunday, June 2, 2019, I went to zaxby's at 4633 Hartley Bridge Rd., macon Ga. 31216 and placed order #80 at 4:27 p.m. for $48.85. I was asked to pull forward for my order. I told the girl, I wanted the order in 2 separate bags. At 5:07, I was handed my order, and I told the girl I wanted my order in 2 separate bags, and that I also wanted to see the manager. He came out with my order still in 1 bag. I gave him my ticket and showed him how long I had been waiting. I took my order from him and he apologized and said that this was because of a shift change. He kept standing there starring at the ticket. I got more frustrated the longer he stood there and I told him that I wanted to be compensated with a Zaxby's fried chicken salad. He went in and came back out and said they were running low on lettuce, and that he could give me a wings 'n things. I took that when he finally came out again but it is not what I wanted. I am totally frustrated with this Zaxby's.

When to Zaxby's drive thru in Thomasville GA on May 4, 2019. Entire drink was spilled in my car. After speaking with the owner (Tom Robison) and providing an estimate, the owner sent a $75 dollar. When professional, certified carpet cleaner said the red stains will not come out. I immediately called Tom Robison back to let him know and that I would like my carpet replaced since the stains will not come out. He said all he is doing is the $75. My argument was/is that my Mercedes Benz was in immaculate condition before coming to his establishment and he should be willing to make it right. I just want my carpet replaced since it can't be cleaned. I don't think I am asking for much.

Went for the first time around five Sunday, June2 2019. Ordered a chicken salad sandwich. A simple misunderstanding the clerk rang up a meal. No big deal. Easy fix. The poor young teen boy asked the manager for help. The manager was so disrespectful to the employee that I believe was new. It is in bad taste to acmonish an employee in front of customers. It was so disgraceful. This was at the Valley Station location. I hope you take this seriously. Look forward to a response from you.

I've been faxing a wage form to the payroll department since the 13th I've talked with the person who handles it twice my case manager has faxed the paper again on the twenty third of this month no responds at this point its causing my kids to go hungry and may be evicted I dont know what else to do can someone please give me a call asap [protected] the guy that does the payroll for the company has a very nasty attitude

initially, I had ordered my food and confirmed everything. They confirmed it over the loud speaker. When I get my food, I double check and the order is incorrect. I told them that it was incorrect and they had an unpleasant attitude about the fact that my order was incorrect. I was told to pull around. After having waited about 15 minutes I finally get my food. As I get home and I am eating my food. I find pieces of burnt paper that are all on my food (which was the new plate) and they still got the new order incorrect as well. I am very upset at the fact that I paid almost $30 to have my meal correct and to be treated so rudely. Also, they gave me an open Zax sauce which is EXTREMELY unsanitary! I am utterly appalled.

We had an issue with a sandwich we ordered tonight having something rubbery and tube like embedded into it. My husband went back up to the store, which is a 20 minute drive each way, and was rudely met with an employee. Once he came back home he submitted a complaint online for the service. Since then we have been receiving harassing calls and texts from the manager. Extremely rude and calling us liars. We will not be returning to this location and encourage corporate to look into the many complaints this location has received.

I am sorry that this comes to you at this time. I have been having issues with service for months at the zaxbys on laburnam. There has multiple times that they forget food have stuff in the food etc. My last problem the manager argued with me about something being inside my food. He brushed it off as being burnt pieces but it was spongy and not flexible. My wife and I are highly upset about the service at this location. I have to travel for the next one but love the food. I pray that gets resolved. God bless.

My grandchildren and I were in the drive thru on hwy 17 Toccoa, Ga location. We had ordered and paid for our food. We were waiting on the order when one of the teenage girls working there threw open the drive thru window and started screaming what did you say? Thats what I thought Nothing. Then she slammed the window. I complained to the manager on duty and she said she would check the video. Im shocked that an employee is allowed to treat customers this way. I will never eat at zaxbys in Toccoa ever again.

Hello,

I went to Zaxby's earlier this week and ordered a House Salad Fried, no tomatoes, dipped in wimpy sauce with Honey Mustard Dressing. I went to the drive thru and went back to work. While sitting in my car (this normally where i eat lunch) i putting the dressing in my salad and mixing it up. I came across something hard. I thought the lettuce might have been hard until picked it up and noticed it was a piece of wood. I turned it over and it was painted blue on the back side. I took a few pictures and took it back to the store. I told the Manager what i found and her response was "we don't have wood here." She didn't bother to look in the sald, she just threw it away. She gave me a refund and apologized, but that was about it. She didn't seem to really care that there was a small piece of wood in my salad. I took my money and went back to work. I report this to corporate, but I never received a call or anything back. So here I am.

4.29.2019...You Location on Carowinds Blvd in SC.
I pull up to the menu and gave the female my order. She takes the complete order. I notice after 7 minutes the line was not moving at all. I was still at the menu. After 10 minutes I called inside the store and a female answered. I asked what was going on bc we have been waiting too long outside through the drive thru. She stated the "cooks quit". I was on lunch break . Why did they take orders but knew the cooks quit and it was going to take some time! People were getting impatience! They could have told people we can't take orders at this minute bc we are trying to get caught up. Fast Food Restaurants are already talked about in such horrible ways. Being slow, talking on their cellphones while working, dirty bathrooms, not washing hands, in their nose, LONG fingernails and hair uncovered are only just a few complaints. Managers, let's do better training.

Ms. Brooks

I stopped at the Zaxbys in Lake Wylie/Clover, SC bringing my wife home from her Dr. appointment. I wanted to get a Blackened Chicken Zalad- they are so good- and a sandwich for my wife, to take home for our dinner. My wife stayed in the car- she wasn't feeling well. I waited at the counter almost 10 minutes, no one came to take my order. There were a bunch of people in the back laughing and talking, but no one to take an order. I guess they couldn't hear me over their talking. I left with no food. I wrote to Zaxbys via e-mail. They sent me a note that they had received my e-mail, included a complaint number, and that was it. I have sent them two e-mails since asking if the problem was resolved, no answer at all. This happened over three weeks ago, March 12, 2019. I don't think they care about customers at all. It's a shame because their food was good and fairly priced. I won't be back. Wouldn't matter if I did go back, couldn't get served anyway!

I went through the drive through at a Zaxby's close to my work . I ordered the buffalo dip and chips, some fries and a medium sweet tea. The order came out to $14.40. After I pay the girl and she gives me the $5.60 change she proceeds to tell me " we are out of the buffalo chips and dip " . Ok so if you knew that when I ordered it why wouldn't you have told me and why would you have charged me for an item you didn't have. I told them then you need to refund me the money for the item you don't have. There were 3 girls there and all 3 looked at me like I was speaking in a foreign language . They looked dumbfounded . The girl who took the order then asked the fry cook what to do . He didn't know either so they decided they were going to go get their manager who apparently hadn't left the parking lot . So I'm waiting holding up the line, the manager comes in ( I'm assuming she was a manager she had on a different colored shirt ) and goes to the register. She doesn't open the window and apologize or ask me how I would like to resolve the issue . She stands at the register for a few minutes then opens the window and gives me the $14.40 back . This is totally unprofessional even if it's just a fast food joint . She never spoke to me (I would have gladly paid for the fries and the drink) just opened the window handed me the money and closed the window . I will starve before I ever go back to a Zaxby's again . They need to better train their staff how to handle more than a straw and a drink cup

I was in the Bartow Florida's Zaxby's last evening at 5:44.. Placed my order... it showed 5:44 time on ticket... 16 minutes later I got my meal.. One of the wings was so over cooked and hard I couldn't eat it... I asked the girl at the counter does it usually take this long, , her response ...they wanted to give you fresh wings? Hello. I was very disappointed in my meal and it was almost $10... I won't be back..