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Zaful
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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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12:28 am EDT
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Zaful charged and never received my clothes or a refund - it's been over a year fighting this

I have been fighting back and forth with these sons of b&%c#e$ since 2015 behind a refund for items never received and they refuse to issue the refund. If the same thing has happened to you and you want to pursue charges here you can find all of their information you need including the owner of the company and the address------------ Get Em'

https://www.godaddy.com/whois/results.aspx?recaptchaResponse=03AEHxwuwe4bNvIx5V5-t-vDyiM5_tkZpANToiRobSCKBERGjOc0ndeApviDJ2UtHCbKYBEOH4G_LjEq9Zh8dmkf2dgz5Ij3f9bA6uWSTQPWXCqFitgZOSGnQs3Z7bda7W8Mg-FkdkBnI8_QPYUZqb2kEcH5mI5tgYDVx6qAkp1t8gijfpxoK_-5KI7Wh6kTwWiUBw245prAUGEXndoP-5StdgSrH6rAsznGHN5iKuiLiLRDTNV5WqcpMoa2afkP-fQq8BZzsDe0RSrUTgo1wAmYGpgX6Irx-YQVCzxI2FD84UmDT-Xv91TDXDlhJu994use8b6sDfiZ-uc9oK1NJosR2gOSDSAQMUDBRxNw3Cf-4_6rS1P4q9HvkQ7kg5s-eC8TZvNEThgTm7K8E1j2SFC5rfojgFPFP5BC4I8wGXzi7c4YYlRnomN14Mqhj_hjpbV0TlyTiGzJw3KbBAelOAE6ujSR_WHFNjmQ&domain=zaful.com&isc=gofdb244&prog_id=GoDaddy&pl_id=1

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7:00 am EDT
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Zaful disgusting customer service

You have sent me a faulty dress and I've requested a refund and you expect me to pay for shipping back to you! Terrible!
I've sent you photographs I've been to the post office to ask what the shipping cost will be and you still expect me to pay for the shipping costs back to you.

I expect you to refund me my money and because of all this you've made me go through I believe that I shouldn't even have to go back to the post office and return the dresses Now!
I cannot believe how bad your service has been! Appalling

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1:27 am EDT
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Zaful bathers

Hi,

I still haven't heard from your team and am waiting on a full refund for my items. This is unacceptable and terrible customer service.

Please contact me asap to sort out my refund. I am not waiting on any items, I just want my money back for this faulty/cheap goods.

I will be taking further action if this complaint is not dealt with in a reasonable time frame.

Kind regards,

Georgia bozikis

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6:53 am EDT
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Zaful quality

I will not buy from them again because of the low quality. Shipping was pretty fast and support was nice, but that doesn't change the fact that Zaful clothing is of a poor quality. Items don't look like pictures, even the material was not as in the description.
Unfortunately Zaful refused to accept anything back. They rep explained that refund was possible only in cases when item was damaged or didn't arrive.
I am very disappointed that I wasted my money and would not recommend them to anyone.

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3:10 pm EDT
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Zaful shipping cost

About a week ago I ordered clothes from Zaful. This is the second and last time I will order from this site. First, I received an email saying that instead of sending one package with all my items, my order has been shipped in two packages. Then, I was given a link to pay extra for the customs charges. I understand, as it is written on the site http://www.zaful.com/shipping-info/ that charges must be paid by the customers but customers should be clearly informed about it before buying anything. In addition, because my order has been shipped in two packages, I had to pay about 30 euro extra for EACH package, for VAT and other unspecified costs, which is almost what I paid for the total of the items. Not to mention what I already had paid for the shipping (express shipping) for my order...

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Mandy.xo
, ZM
Jan 31, 2019 9:05 am EST

Do you deliver in Zambia?

H
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Heather Cass
, GB
Dec 16, 2018 3:48 am EST

I made an order of Christmas presents, the order was about £200, therefore Zaful gave free delivery. DHL have now stated I have to pay 3 separate payments of £19.00, £19.00 and £23.00 before this is delivered. This was not made clear to me when ordering from the site that there would be a shipping fee after ordering. Also, it is completely out of my control that the order has been split into 3 shipments, and I don’t think I should be bearing the cost for this! A total of £61.00 for shipping is ridiculous. An unfair way to treat customers! I now understand that the customer may have to bear the charges for customs (as unclear as this was), however, it is out with my control that this has been split up into 3 shipments! I now have £61.00 to pay, rather than £19.00 which is a huge difference at Christmas! To make matters worse, their customer service has not been helpful at all!

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8:31 am EDT
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Zaful missing order

I bought a lot from Zaful and never had any issues with them, actually I was always satisfied and happy. But things went wrong with my last order which is still nowhere to be found.
My last order was placed 6 weeks ago and I still have not received it and don't know anything about its location.
Zaful support tried to be nice and promised to contact me as soon as they find out something. I also can't cancel my order because it was shipped. I'm in a very ridiculous situation and don't know what to do.
Also I am very disappointed with Zaful customer service. If I will not get my order within a week I will no longer be their customer.

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1:29 pm EDT
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Zaful zaful will not take my credit card

Every time I go to pay for the bathing suit I ordered with my credit card it says there is an issue with my card and to contact card issuer. I called and there is nothing wrong with my credit card, I have all the money on there, Zaful just wont take it. I put everything in right and have tried multiple times this morning to buy this item. My friend has ordered from this website and had no problem with paying, so I dont know what the deal is.

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Carla Jesus
, US
Jun 15, 2017 7:13 pm EDT

I'm having the same problem! Any solutions yet?

M
M
MackenzieL
, US
Oct 24, 2020 2:10 pm EDT
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Did you find any solution because I just encountered the same problem?

B
B
Brit26
, US
May 26, 2017 10:04 pm EDT

Did you ever get your card to go through? Or figure out the problem?
I'm having this same issue.. first there was a problem using my Paypal. After canceling my first order, I decided the next day I still really wanted the items so I made a new order. Tried paying with just my credit card this time and I get that same response- their saying there's an issue with the card. (there is absolutely nothing wrong with my card). Again, still really wanted the items, so tried a different card and they said there's an "issue" with that one also.. wtf. NO, the ISSUE is their website and customer service. Was already really indecisive about ordering from this site..now I'm feeling it isn't worth it

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11:12 am EDT
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Zaful long time to arrive

It took over a month for me to receive my bikini. It was ordered on April 21st and arrived May 17th. The bathing suit was very cute but really is not made with very quality material. I guess you get what you pay for though because the bathing suits are only like $16 a piece. Overall my biggest complaint was just how long it took to get to me. Otherwise the quality was kind of expected

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4:33 am EDT
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Zaful my experience with zaful

I have ordered several items from Zaful and they sent my order in two different packages. I have no idea why have they decided to separate my order, but that caused me nothing but trouble. First package arrived pretty fast but that was the only good thing. I had to waste a lot of time and fight to get second package. Zaful claimed that it was shipped but they didn't provide me with the tracking number and I wasn't aware of my order's location. Time passed and nothing arrived, and Zaful was completely useless, they had no idea where my package was. I contacted them every day and annoyed them until they agreed to ship another package which in the end was successfully received. But when I remember all the hassle they made me go through I get the chills. Never again!

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11:38 am EDT
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Zaful my items are not here

I order so many items the first package it was shipped out but I never get it I called since April and I haven't receive any answers about my items then I made another order of 5 items and I only get 2 items I send an email I called the number they have online and nobody answer nobody answers my email and nothing I only got one part of all the item that I order those are the pictures of the items that I'm been missing

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3:40 am EDT
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Zaful very bad company, slow delivery and poor quality

I have ordered a bath suit from Zaful last year. Yes, I made my order back in December 2016 and after almost 4 months of waiting I finally received my order. While I was waiting I tried to reach them and get my order cancelled, but that was absolutely impossible to do, and they never replied.
And about the suit itself - I can't say anything good. It is poorly made, from very cheap material and it also smells nasty.
I didn't ask for a refund because I know that they will not reply and I don't want to waste my precious time.
Do not buy from Zaful, save your money and time.

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4:59 am EDT
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Zaful zaful is not recommended

According to my research Zaful is located in China and that explains bad quality.
I saw their advertisement on Facebook and was pretty interested. I decided to give it a try and ordered a swimsuit from them. As a first time customer I also received a 10% discount on my first order and was pleased with that.
Well, that was the only good thing. In general Zaful is just anther Chinese company and quality of their products is very poor.
Swimsuit was poorly made, did not look like picture.
Tried to contact them and of course I did not receive a reply. Zaful is not recommended.

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11:41 pm EDT
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Zaful non delivery of paid purchase

I had purchased an order and paid online and still 1 month and a week later had not recieved my order. My paid order number is UB1703122030204173 which had 3 paid items. Lengire and a dress. Please email me at [protected]@hotmail.com or call [protected] thank you
I have not recived my package and I made a full payment to you through PayPal. I love this company but do not want my loyalty in its delivery service to effect my future purchases. Please contact me soon
Kayla Marie Richter wa Australia armadale 6112

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9:27 pm EDT
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Zaful product not received

I placed an order of two bikinis at the end of January (29/1 ), on 15 of January I received a shipping confirmation email, which was affirming me that one of two bikinis I ordered "had been shipped" while the other "was remaining to be shipped". Speaking to the quality it was poor, which was expected - its rare to find a company that combines both low prices with high-quality products. The point is that it is 20 of march and the product that was remaining to be shipped has probably lost its way to me, I haven't received any other confirmation email about it since then and I've stopped hoping of receiving it. However, I 've just sent a message to them on facebook about my situation claiming that their customer care service is awful and that their shipping times are also slower than a Lada of elephants going uphill.

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8:48 pm EDT
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Zaful shipping and cancelling & refund

This is the worst customer service and site I ever seen they even don't speak english or understand anything I had an issue in order no one solve it they just keep saying we will solve it I ordered 3 items just before it gets shipped I asked if I can pay with different card they shipped 2 items only and cancelld the third one without my permission they didnt refund me 3rd item when I asked for replacement after hard times contacting them they said I have to place a new order

Thanks

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4:54 pm EDT
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Zaful took my money without sending items

I purchased three shirts from Zaful and they were all in stock when I ordered them on February 28th. I jus received the package today (March 13) and only received two of the shirts! I went back online to check, and it said that the other one is sold out and they haven't even shipped it. I double checked my bank statement and they took my money for the sold out shirt. I have been trying to contact them about it but they literally never pick up! I was so excited about this store, but I will not be purchasing from them again. The two shirts I got were totally different sizes even though they both say small. One is like an extra extra small and the other is almost a large fit on me with really bad quality! I definitely will be researched each online store i purchase from in the future.

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8:06 pm EST
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Zaful customer service

There's a reason that everything Zaful sells looks like cheap trash, and it's because that's truly what it is and that's exactly how I would describe this company. To say they have the worst customer service in the world would be implying that they have any customer service at all. If you want to waste your time trying to contact "support @zaful.com" you will ultimately discover that you sent your time and emails spiraling into a black hole. If you're looking to ever lay eyes on any semblance of a product, literally anywhere else. If you're in the mood to throw a few bucks in a flaming trash fire, you've come to exactly the right place.

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8:43 am EST
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Zaful horrendous!!

I bought two dresses from Zaful and received only one. Their customer service was absolutely ridiculous, when I asked about the missing dress they said that was a mistake and they simply forgot about it. Their English skills were really poor and it was pretty difficult to communicate with them.
Anyway they promised to ship my dress as soon as possible but it seems like they forgot about me! What is this with this site? They are so unprofessional and their service is really bad. I will never buy from them again, they gave me nothing but headache!

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6:01 pm EST
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Zaful horrible online store! worst experience by far!

They need close this online store down! I wish I would have looked up the reviews before I decided to purchase. The blazer I received was extremely wrinkled, balled up in the packaging as if it was trash. Not folded or neatly packaged at all. The quality, I don't even want to talk about that. The quality is the worse threads popping out everywhere and the buttons are hanging on by one thread! I will be sure to warn all my friends and family about this company.

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9:07 am EST

Zaful never received my item

I placed an order January 18th, it was shipped out the 19. Tracking number is: LM240213605CN . The item was "out for delivery" on February 10th and it is now the 14th and I still have not received it. I have tried every single way to contact Zaful and their customer service but it is impossible to reach them. I want to know the status on my
Order and why it hasn't arrived yet.

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

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Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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Zaful contacts

Phone number

+1 (888) 830-0888

Website

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