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4.3 685 Reviews

Zaful Complaints Summary

58 Resolved
122 Unresolved
Our verdict: Engaging with Zaful, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Zaful reviews & complaints 186

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O
11:50 pm EDT

Zaful non delivery

What is wrong with your delivery system?
According to my tracking data, it states that on Aug 20, 23:39, the receiver was not in (which was not the case) and thus didn't manage to deliver the package. It has been 10 days since. Does this mean I will never get my item? Why wasn't a second attempt made for re delivery instead of playing the disappearing act? Or could it be that it wasn't shipped out in the first place? What is happening Zaful? Very disappointed!

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K
10:36 pm EDT

Zaful horrible customer service

Horrible customer service. Tried to contact them every way possible and they would not help me in trying to resolve a minor issue with my account. I only wanted to change the email address associated with the account and they refused saying they couldn't do it. Seems very strange that they cannot change the email associated with the accounts when I've seen a lot of other companies do the same thing with the click of a button. They didn't even try to offer another solution such as closing the account and won't do so. Now someone else is receiving all my information and they don't care.

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J
5:32 pm EDT

Zaful still no refund for items that never showed up

I ordered 2 bikinis for my holiday way in advance in may 2018 to ensure they arrived by june 2018. They never showed even though on zaful's site they said they had been delivered - then they realised they hadn't been delivered and were back at their shipping place and offered to resend me them amonth late. No thanks hun, just a refund is fine. A refund was agreed on 11/06/2018 on their ticketing complaint site, however still not received. I doubt I will be getting my money back. Dont order from here

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W
5:39 pm EDT

Zaful returns

I ordered some swimsuits a while ago and i got them and tried them on and they didn't fit and were made of cheap material so i wanted to return them. I contacted them and they sent me the return info and i sent all of it back. It has been over 1 month and they haven't gave me my refund. I continue to contact them and they haven't responded to any of my emails.

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M
6:18 pm EDT

Zaful did not receive correct refund

I purchased a bathing suit on March 2nd 2018, I received it in the mail last week and the bathing suit was not happy with the product I received. It was a white bathing suit not made with quality material resulting in the product being very transparent and the sizing is not what I had ordered. I reached out to Zaful to receive a refund but instead of receiving a money refund I choose to get a refund of z-points which would be used toward purchasing another bathing suit. I only received 70 z points which only totals to under $2.00, which is not acceptable because when I talked to someone about the refund they said I would be getting the entire amount back in z points. Now, I reached out to Zaful once again to explain that I had only received 70 points which does not equal the amount I paid for the bathing suit. The person I was talking to did not help at all and ended the conversation after I asked to be refunded the proper amount equalling $15.00. This is ridiculous because I was given a faulty product and should have been refunded the amount of z points that would equal $15.00 in order to buy another bathing suit.

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General Service
, US
Mar 26, 2018 11:13 pm EDT

Hi Melanie.

I'm sorry to hear of your confusion.

Did you wear the swimming suit at any point?

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S
1:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zaful bathing suits

I ordered bathing suits, one is missing and they tripled one of the orders . I received the package and want to return the items. They wont process this on the phone, only email. They emailed me back with a list of ridiculous questions and will not send return info. I am really really upset and want to take this further to investigate as they are certainly not legit.
i want a full refund and return address.

order UU1803040057313591

received on 16 March 2018 with item missing, no open packaging.

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C
11:57 am EST

Zaful returns

I received two items over a month ago. Immediately realized that they didn't fit, although I was careful to order the correct size. I ended up emailing them about a week later to return my items and be refunded. They said they would get back to me within 24 hours. I never heard back.

This is when I emailed them again and the same exact thing happened. I then decided to try their live messenger, but that was just as useless. They told me to email support and get a ticket. Once again I never heard back from them.

Frustrated I decided to finally call customer service. Turns out they were closed for a week for training. This was infuriating because I've had my items for over a month now because of them.

Today was the last straw. They are now back in office according to the dates provided in their voicemail. Tried numerous times to reach them and call continued to fail on their end. I will never again shop with Zaful because this is outright ridiculous. I'm hoping I can get a hold of them and return my items since it is their fault that I haven't been able to return my items!

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S
8:51 pm EST

Zaful jewellery

I ordered the package on the 9th of January 2018 and Zaful sent me an email saying that it was shipped out on January 10th 2018. The estimated delivery date was 8-12 days from the 9th of January. It is now the 29th of January and it still hasn't shown up in my mailbox or front door.
My order number is: U1801090938219194
This set a bad impression considering this is the very first package I have ordered off this website. I am personally shocked at the outcome and result. I have waited for weeks n weeks for this parcel hoping to wear the accessories on special occasions but I have missed my chance due to the late arrival of the parcel.

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D
5:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zaful service

I ordered 3 things off the Zaful app and received an email saying my order was waiting for payment. I went back to the app and reentered my card info, but for some reason there were only two of the three items in that order. I didn't receive the email saying my order was completed until after I had already reentered my info. It could have been a lag in internet service, but either way the second order was not supposed to be paid for. I issued a ticket with zaful the day that this happened and was told that they would try to stop the order. It is now over a month later and I received the order I didn't even mean to process, and the order I actually wanted was cancelled and not refunded. I don't need the third item in my final order, I would just like to be refunded for what I didn't receive. Please get back to me.

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L
12:42 pm EST

Zaful damaged product

I ordered a Hooded Color Block Corduroy Jacket and it arrived wet and moldy inside the package with the dye bleeding, and it took longer than 15 days to arrive, which was the expected shipping time. The dye from the red on the sleeves has bled onto the yellow. The corner of the packaging that it was in was left unsealed so moisture got in and it sat like that, for over a week and developed an awful mildewy smell. I could not get through to the customer service via phone, I tried on multiple phones, but I would like a replacement, seeing as this one is ruined.

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F
11:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zaful bathing suit

I ordered a high cut racer back sporty bikini in a yellowish color on December 23 and I still haven't gotten in the mail and I'm thinking it was sent to the wrong address. I ordered another bikini and got that one but not this one and it's already been more that a month and a few weeks. It's already January so I've been expecting it and still hasn't come.

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S
Shaun R.
, US
Jan 17, 2018 7:53 am EST

Hi Francis. We'd like to be of some assistance.

To you have a tracking number for your order? What was the size of the swimming suit?

ComplaintsBoard
C
3:37 pm EST

Zaful wrong item received

I ordered two dresses on December 16. When I received my package a month later it did not contain the two dresses I had ordered. What was in the package was a big black trenchcoat that I never ordered. I have no way of contacting them and when I try to fill out is Zaful support ticket the website is broken and doesn't allow me to fill in a valid email, so I can't even submit my ticket.

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Y
10:26 am EST

Zaful order not shipped and can't get good customer service

I ordered a jacket that was on sale on December 15th. The website claimed as I was ordering it that it would be shipped in 5-10 business days. It is January 3rd and it still says processing. I tried submitting a report on support center and it would not let me enter in a valid email even though it was requiring a valid email! I tried multiple times on multiple devices. I tried calling the phone number and that didn't work either. I messaged them on Facebook and they said the item wasn't in stock, it was backordered and they couldn't send it to me at this time. I sent follow up questions and was ignored. I said "Hello?" and they started over the message with me as if I had never started talking to them already. I messaged on live chat with an employee through the website and he told me the same thing. However, the jacket I ordered is the first item under the "jackets and coats" link and is still on sale and marketed as a "HOT" item. It also still says it would be shipped in 5-10 business days. If this item isn't in stock and people who have already ordered it are on back order, why would it be the first item offered under that link?! Why would there not be a warning that it was backordered. AND why didn't I, a paying customer, receive an email or warning about the status of my order? This was my first time ordering from Zaful, and I was excited as there are many cute things. However, after this experience paired with awful customer service, I will never order from here again and will be telling everyone I know not too as well.

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J
7:33 pm EST

Zaful loss claim

My shipment of clothes that I ordered during black friday weekend never reached me. DHL, the delivery service, claims it was delivered on 12/24/17, while I was out getting lunch, and the package was not there by the time I returned. I am upset that I have lost a lot of money in clothes from this, and I would like a refund or another shipment of clothes.

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K
12:46 pm EST

Zaful drawstring hooded field jacket

I haven't received my order yet, I looked up the tracking number and don't nothing pop up saying it's on the way or nothing. I need my jacket soon because it didn't say in the description that it would take this long! The standard shipping range is from 8-15 business days and that has almost passed over so it should be saying it's on it way or something, right?

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A
ashle123
, US
Jan 27, 2018 5:17 pm EST

i have tried to track my order and it will not work because the tracking number is invalid and i dont know what that means. so has zaful messed up the tracking numbers? has your order arrived

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F
5:42 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Zaful has left an official reply on this complaint.

Zaful shipping

I am absolutely furious about the amount of shipping I have had to pay. I understand that I need to pay some importation fees however, I received my order in four packages... FOUR! So rather than pay £25 for one package... I now have to pay £100! Not to mention they have been dispatched weeks apart! No wonder the clothes are so cheap.. the extra payment is ridiculous!

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4:08 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Zaful my purchase and payments

I had made a purchase last night 25th of November and realised that i have been overcharged by the company. I did the currency change straight after purchase only to realise more money has been removed from my bank account. My order number is attached in tbe photos as confirmation too. My order number is UL1711250503305453. I have attached photos to prove this. I am a happy customer with Zaful til date and hope it continues to be this way.

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3:31 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zaful - I have not received my order

I made an order on the 28th of October and on the 8th November I got a notification that my order has departured to me, now it's the 21st of November and still no update when I track my parcel My TRACKING NUMBER : RG989168106BE My ORDER number : UM1710260235338306 Standard shipping method . It's suppose to take 15 to 25 days to receive my order I know but it's hard to track your parcel when it hasn't updated in 10 days

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M
3:57 pm EST

Zaful two jackets

I placed an order ordering 2 jackets from your site not knowing i should've read the reviews first. First of all my 2 items took over a month to actually be delivered and when they finally were (today) they are both way too small even though i went off the sizing chart you provided. I tried calling and the number is out of service. I sent in a ticket and got no reply. I just want a full refund for my items. But I'm not sending anything back until i know that i can get my money back. This is my last time trying to reach you guys. After this I'm filing a lawsuit.

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A
Ally Long
, CN
Nov 16, 2017 4:05 am EST

Dear Mario, 
Thank you for notifying us of your complaint.

We at Zaful can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Kindly see here for details about our warranty and returns policies:http://www.zaful.com/returns/ 
Please offer us your order number or you can email to support@zaful com titled as "complain from Complaintsboard".

Thank you very much for your collaboration.
Best Regards
Zaful Customer Service

ComplaintsBoard
K
7:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Zaful has left an official reply on this complaint.

Zaful all

Dear whom this may concern,

I am writing to you as an an offical complaint, since my last few emails have been ignored.

I ordered from your site, Zaful. I ordered a number of items on 5/10. You took he money from my account on 6/10. Despite the email informing my that my items will b shipped with 5 working days I am yet to revive 3 of them, the others took over 3 weeks to be delivered.

Upon arrival, one dress was damaged which I repaired myself. (see attached photos) The bag after two days usage (carrying a book and sun lotion to the pool and back) then broke. (see attached photos)
The bikini that I ordered is poor quality, I'm yet to receive the other which is exactly the same, just in a different colour.
I accidentally ordered 2 of the same outfit, I am aware that it is my mistake.

Therefore, I am asking for a refund for the broken bag, the items that I haven't received and to return the extra item, free of charge. I believe that this is the least that you can offer considering- late arrival without any offical updates, 3 items not arriving and broken items.

I have never dealt with such a poor company. I am very frustrated and appalled zaful service.
You were quick enough to take my money
therefore expect a reply with the next 48 hours or I will take this further- my bank, social media and more.

Order number- U1710050117034073

Kellie Marie

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Zaful Customer Reviews Overview

Zaful is an online fashion retailer specializing in trendy, budget-friendly clothing and accessories for a young, fashion-conscious audience. The company offers a wide range of products, including dresses, swimwear, tops, and bottoms, as well as an assortment of shoes and jewelry. Catering to both men and women, Zaful aims to provide fresh, on-trend styles that are accessible to a global customer base. The website features regular sales and promotions, and provides customer service support to assist with inquiries and orders.

Zaful In-depth Review

In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.

Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.

Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.

Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.

Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.

Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.

Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.

Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.

User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.

Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.

Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.

Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.

Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.

How to file a complaint about Zaful?

Here is a guide on how to file a complaint against Zaful on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

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