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CB Fashion Tech Foschini Shop 213, Canal Walk Shopping Centre, Century City, Cape Town, 7405, ZA
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Foschini
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Foschini

Shop 213, Canal Walk Shopping Centre, Century City, Cape Town, 7405, ZA
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8:55 am EDT
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Foschini - Tamlyn at Foschini Century City, refusing to authorize refund for Bionic flat iron

I bought a bionic iron on my account on 20th March. However, my sister bought the same iron as a surprise. When I tried to return the iron on 21 March at 09:30 am, (less than 24 hrs) it was up to Tamlyn at Canal walk to give the approval. Tamlyn refuse to authorize the return even though it is confirmed that the iron has not been used. Tamlyn did not even have the decency to come speak to me face to face. This makes a loyal customer like myself feel unappreciated and after having spent thousands of Rands at Foschini, I feel so let down that if there is no resolution, I will be closing my account with Foschini and I will never support the Foschini group in any way again.

Desired outcome: Full refund

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6:35 am EST
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Foschini - too little staff available to assist customers

I shopped at Donna Claire, Century City Cape town and was appalled to see that there was only one staff assisting on the counter and one assisting on the floor. There were 7 people waiting in the queue to be assisted.
I can understand about cost saving but it is totally ridiculous to have so little staff available in the morning during December. I also understand that you look at sales stats to ascertain how many staff is needed per store. However, do you take into account the potential clients, sales that is not willing to wait so long to be assisted and who actually leaves the store without purchasing anything. Are you able to ascertain how much money you lose because of that? And I am also disappointed to know that that this the working conditions that Foschini is willing to subject their staff to. This speaks a lot about what Foschini thinks of basic worker rights. I don't know if I want to keep on supporting Foschini

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