YuppTV — false commitment

I have renewed yupp subscription for one year and only the channel I am interested is zee Marathi, I was told that I will be subscribed to watch zee Marathi for full one year and on basis of that commitment I took yupp subscription. However suddenly I cannot see zee Marathi option. Contacting customer care (ref if: Id: 1587527) I was informed that they do not have any longer tie up with zee hence cannot see the channel any more. I was asking them for reimbursement but they denied and told me our manager will contact you in 24 hours. No one contacted me yet.

• YuppTV Customer Care's Response · Dec 04, 2019

  We regret for the inconvenience caused. Our team tried to call you on [protected]. But there was no response. Please let us know the call back number and best time to contact you. We will arrange a call back from the concerned team.
• Updated by sandeep gondil · Dec 04, 2019

  Please call me after 6pm est
• YuppTV Customer Care's Response · Dec 04, 2019

  Sure, We will arrange a call back at the mentioned time.