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4.2 443 Reviews

YuppTV Complaints Summary

347 Resolved
96 Unresolved
Our verdict: You can expect a very good level of service from YuppTV. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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YuppTV reviews & complaints 443

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1:55 pm EDT
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YuppTV call your credit card company and "dispute" the charges by yupptv!

If you've been charged an Annual fee for the services and your subscribed Channels are not working and if Yupp TV support has been Non Responsive to your questions about the lack of service, Call your credit card company and DISPUTE the payment Yupp TV has charged on your Credit Card.
This is the only way to deal with the utterly unprofessional way of Yupp TV handling an issue.

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1:48 pm EDT
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YuppTV service and product

We recently renewed our YuppTV service and we could get access to all the channels that they promised us but all of sudden we lost access to MaaTv and when we tried to reach their customer support none of their phones are working.This is a bad customer support and probably they can be sued for this as they minted so much of money and not responding to their customers.I am going through all the documentation from them and probably planning to send a court notice .Beware YuppTV you are in big trouble as I heard same complaints from many of our friends and planning to get their signatures for a hold on the court notice.

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Sai1
, US
Oct 06, 2017 1:04 am EDT

Hi, I am also pissed off with Yupp TV due to the same reason you mentioned. I can able to sign the documentation with you guys to Sue Yupp TV

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12:23 pm EDT

YuppTV vijay tv cancelled

I have subscribed to yupp tv platinum package. Only because of star vIjay tv. But they cancelled the channel from October 1 . I got this package just for this channel . They removed without notice . Nobody is attending the call. In fact the customer support number goes for one ring and the call fails. Not able to contact them at all. Such act of cowardice. I want my money back. I don't want the subscription without star vijay.

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11:53 am EDT
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YuppTV i'm not being able to communicate to yupp tv. no support service through toll free #/ chat / email.

I have been trying to reach Yupp TV through the toll free number, chat and email to no avail. How can it be that a customer is unable to reach you through any of the provided medium and all I get as a email response is that your call volumes are high. I suppose an organization such as yourself is well equipped to handle any amount of support calls? Yet I have had no luck with any of your contact mediums. If you are having any kind of serious tech issues, won't it make sense that you include that on your web page as an advisory so that customers get the Confidence that you are working on issue resolution, instead of sending a non chalant email that doesn't have any context? To top it off, you have the audacity to close my tech support ticket indicating a resolution. Sending a non chalant email doesn't warrant a resolution. It's when you truly resolve the issues ( technical or otherwise) should you be sending an update.
Now coming to the heart of the matter - I purchased the Tamil platinum package from you and pre paid for the same. I would like to know why I'm not getter by all the channels for which I subscribed to Yupp in the first place. Are there any courteous customer service rep within Yupp who can provide an update on my ask and see to that issues are resolved in a timely fashion.

Regards, SR

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12:42 am EDT
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YuppTV yupptv has dropped start group from their packages starting oct 1

This is a very unprofessional way of doing things:
a. I was being charged for Yuppflix past 3 months and honestly never worked for me until i called them today.
b. I spoke to them asking, why the START group has been dropped from their list and you know what? They dropped by call.

I have been a customer for YuppTv since 2014 and this is very unfortunate that the company has stooped to such low standards with Customer Service. I paid $300 for the whole damn year and the primary reason for it is STAR, I am half way through my package and this is non-sensical.

This is duping your customers. YuppTv needs to pay up for every customer they have cheated by not responding appropriately.

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10:21 pm EDT
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YuppTV removed star channels without customer notice

Worst customer support team, I am trying to connect with them last 3 days via phone or chat no one is responding..very worst customer support team, i never ever seen such a bad support team. Without any notice you have removed Star Vijay channel and refusing to give refund. No one answers the calls from customer service. While purchasing you guys agreed to show all channels 1 year..how come without notice you disconnected star vijay with out customer notice..Very bad ! I will escalate this to top level. I am going to file a legal complaint against Yupp TV.If I wont get Star Vijay back tomorrow, I will file a legal complaint with the help of US lawyer.

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8:18 pm EDT
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YuppTV yupptv star jalsha missing paid subscription

I recently paid for whole year because Yapp Tv which included star Jalsha. If it wasn't for this channel I would have never subscribed to them. I already paid for the entire year, I want my money back. They are not accepting any phone calls, no notice nothing . Lets all get together have a law suite against Yapp TV, either they refund our money or they deal with law suite.

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Shantanu Manna
, US
Nov 09, 2017 11:51 am EST

I also had a similar situation. Star Jalsha and Tara Muzik channels disappeared sometime back from my yearly subscribed channel line up. I called YuppTV Customers service. The representative explained that the channel providers stopped distributing the programming. They offered to add any other available channel for free to compensate for these stopped channels. I think it is a fair and reasonable resolution.

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showri
, US
Oct 04, 2017 10:30 pm EDT

I echoe the feelings expressed by many. Yupp TV should be banned from broadcasting. Customers lose channels, no telephone contact, no customer service. We should complain to BBB. They take advance and not provide the service. It is cheating.

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6:53 pm EDT

YuppTV yupptv

10/1/2017
Vijay TV is not working as part of the Yupp TV subscription package.
Could not reach Yupp TV Customer center by e-mail or by Phone. It has been 4 days and they have not responded to our querries.

THe yearly subscription was paid, and if they are terminating the service for certain channels, it is just common decency to tell its customers.

It is ridiculous to not answer customers, and leave them in the dark.

Hope FCC or some other government regulators condemn their actions.

PCP

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6:00 pm EDT
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YuppTV removal of star plus - need to cancel subscription.

I will like to know if anyone found a way to contact YUPPTV. I only watch StarPlus and suddenly without notification the channel disappeared. Why were we not provided some kind of option if they knew. This is very unprofessional and I will like a refund. I will also like to CANCEL my subscription ASAP, if there is not going to be any STARPLUS fix soon.

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Viswa_74
, US
Oct 04, 2017 7:32 pm EDT
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Same issue - Yupp TV customer service does not respond at all. So there is no easy way to cancel the service. Only way I could find is to dispute the credit card transaction that I paid for the full year. I have disputed the transaction for the full amount today, on the ground of Merchant not responding to resolve the issue. I will see what comes out of this dispute process. I would request all Yupptv customers to dispute the credit card transactions through their respective banks. That is the only way we can get attention of this crooked company.

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GsNY
, US
Oct 04, 2017 8:22 pm EDT
Replying to comment of Viswa_74

I have the same issue only reason I got yapp tv is for star tv, lets all get together and take them to court, They are not professional at all, they are not even accepting phone calls, they knew what they were doing.

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4:03 pm EDT
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YuppTV yupptv

I have paid upfront for the telugu hindi package which includes star plus and star maa. However, i dont see star channels from sunday.
I tried reaching their customer care but they are not picking my calls.
How can they be so cheap and cheat the customer, i would need my money back as well cancel my subscription as i have lost trust on your service

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2:39 pm EDT
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YuppTV yupptv scam

I have subscribed to telugu platinum package for 1 year and recently from couple of days they have removed all the Maa Tv related channels with out giving any prior notice and when I tried contacting through chat, as soon as i ask the question the cs agent asks me to wait and disconnect... and they do not respond to and they have disabled some of the online account services...

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Sant123
, US
Oct 06, 2017 11:02 pm EDT

Three months back, I subscribed tamil channel package for 1 year. Now, all of sudden they removed Vijay tv without inform anything .. we mostly watch only vijay tv, now when I go and ask to cancel my subscription and refund my amount, they are refused to do that.. Please don't subscribe any channels with Yupp Tv.. its really frustrating...

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1:31 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

YuppTV - vijay tv not coming

I have 1year tamil platinum package of subscription, without any information they removed vijay tv . Iam going to cancel the yupptv . is so unprofessional to charge for something and take it away without notice. I paid for a whole year and I mainly watch Star Vijay which was removed without notice. I demand money back or Star Vijay back up and be...

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1:25 pm EDT
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YuppTV unethical behaviour/removal of star plus

You have removed Start Plus without even informing us and thats the only channel we used to watch.I paid upfromt for whole year.Your phone is also not reachable.Can we get our refund back.
Whats this ridiculous message is that message needs to be 350 characters.

Either provide the whole refund or get Star Plus back.Work like a reputed company so that we can catch you on phone.

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Sam Tula
, US
Oct 04, 2017 8:35 pm EDT

I'm just very disappointed that you removed starplus for only U.S and it was removed without prior notice. I had trouble contacting customer service because nobody was answering their phone for days or emails or chat I sent. That's the only channel I watch..all the shows I watch are on there. I am very disappointed.

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11:24 am EDT
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YuppTV removal of star vijay

Hi,

It is so unprofessional to charge for something and take it away without notice. I paid for a whole year and I mainly watch Star Vijay which was removed without notice. I demand money back or Star Vijay back up and be available. When I try to submit this, because it is less than 300 characters, me getting the message that this complaint may not even be looked at is another absolute nonsense and shows how unprofessional YupTV has been.

KInd regards.
-Mohan Srinivasan

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Vjvj
, US
Oct 04, 2017 3:25 pm EDT

Totally agree, I thought something wrong with my subscription, although NO change was made, requested, nor communicated, and I have prepaid for the entire year. The company YuppTV must be sued for making such unannounced changes here in the USA, although I doubt they're even inc'd. in the US, lol :) What a rip-off? I need to cancel mine.

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Dilip Swamy
, US
Oct 04, 2017 12:55 pm EDT

Same here. They took out Star Vijay TV from the package and customer support calls are NOT being answered.

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10:56 am EDT
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YuppTV unethical behaviour

Hello,

As you might have already read the comments from many people, I am also joining the victim community. Just because we paid the money upfront you decided to do whatever you want. But removing the services without any notice is very unprofessional. When guys start picking the phones I am going to cancel the service and you can keep the change. Let me know if you need more money I can donate some for your filthy company.

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10:38 am EDT
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YuppTV yupptv subscription

I have subscribed to Tamil Platinum package and I am using Yupptv for the past few years. We all knew that the star channels have disappeared. There was no upfront communication to us. MY 90% usage will be star Vijay. The horrible part is their customer service. They don't pick calls nor answer their live chat. When I am paying for something, I would need it to be available to me or I would need the money back. Basic courtesy is to at least answer our calls.

Yupptv is going to go out of business soon if they continue this. I anyone from Yupptv management is reading this, I need my money back.

I see that you have given yuppflix subscription. If you answer me and say this is the solution, it would frustrate me even more. Just give me what I paid for

Thanks,
Gopi

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10:26 am EDT
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YuppTV channels disappear

As of oct 1 all the star channels have disappeared.
We subscribed YuppTV only to watch Star maa and Star Vijay channel but those dissapered without any notice. We are subscribers for the past two years
Have subscribed Tamil platinum and Telugu platinum both $$$ per year . We are stuck here until 07/18 . Without watching favorite channel . Waste of money At least of courtesy to a customer who has paid $ they should have sent a mail regarding the removal of channels no response from Customer care .

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10:14 am EDT
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YuppTV channels missing

As per my package I am supposed to be getting star channels which are now missing so I need my money back and I want to cancel my subscription as I am frustrated with their customer service. I need a solution asap. I tried reaching customer service and they don’t pick up calls from 4 days.lot of customers are suffering.they are not providing service that they promised for and have charged me 230$. They are cheating customers and doing unethical business

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9:40 am EDT
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YuppTV yupptv telugu package

Starting Oct 1st all star channels have been taken off of the channels list and there was no prior intimation to customers. Magically the Customer care number also stopped working since then. No one responds to chat messages. I have opened 3 Cases with them regarding this issue. I even wanted to cancel my service and still didn't hear anything from them yet.

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11:58 pm EDT
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YuppTV yupptv network

Hi the icon of Yupp TV which I subscribed since 8th Feb 2917 is not showing on my TVScreen as result of which I am not been able to watch the channels under this network since mid of September 2017
. Nobody picks up the phone on the customer care number when I pick up the phone, but the channel is deducting the monthly dues regularly from my account . I shall be obliged if the problem is resolved from their end .

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YuppTV In-depth Review

Website Design and User Experience: The website design of YuppTV is clean and user-friendly, making it easy to navigate and find the desired content. The layout is intuitive, with well-organized categories and a search bar for quick access to specific shows or movies. The overall user experience is smooth and seamless, ensuring a hassle-free browsing experience.

Content Variety and Quality: YuppTV offers a wide range of content from various regions, including popular TV shows, movies, and live channels. The platform caters to different languages and cultures, providing a diverse selection for users. The content quality is impressive, with high-definition streaming and a vast library of on-demand titles.

Subscription Plans and Pricing: YuppTV offers flexible subscription plans to suit different budgets and preferences. The pricing is competitive, considering the extensive content library and premium features available. Users can choose from monthly, quarterly, or annual plans, providing options for both short-term and long-term commitments.

Streaming Quality and Reliability: YuppTV ensures a seamless streaming experience with excellent video and audio quality. The platform utilizes advanced streaming technology, minimizing buffering and ensuring uninterrupted playback. The reliability of the service is commendable, with minimal downtime and consistent performance.

Device Compatibility: YuppTV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. The platform supports both iOS and Android operating systems, allowing users to access their favorite content on the go. Additionally, YuppTV offers a user-friendly app for convenient streaming on various devices.

Customer Support and Responsiveness: YuppTV provides excellent customer support, with responsive and knowledgeable representatives. The support team promptly addresses user queries and concerns, ensuring a satisfactory resolution. The platform also offers a comprehensive FAQ section and user forums for self-help and community interaction.

Additional Features and Services: YuppTV offers additional features and services to enhance the user experience. These include features like catch-up TV, which allows users to watch previously aired shows, and the ability to schedule recordings for future viewing. The platform also provides multi-screen viewing, enabling simultaneous streaming on multiple devices.

Overall User Satisfaction and Ratings: Users generally express high satisfaction with YuppTV, praising its extensive content library, user-friendly interface, and reliable streaming quality. The platform has garnered positive ratings and reviews, reflecting its commitment to providing a top-notch streaming experience.

Pros and Cons:

  • Pros: Extensive content variety, user-friendly interface, competitive pricing, excellent streaming quality, responsive customer support, additional features like catch-up TV and multi-screen viewing.
  • Cons: Limited availability of certain regional content, occasional buffering during peak hours.

Conclusion and Recommendation: YuppTV is a highly recommended streaming platform for users seeking a diverse range of international content. With its user-friendly interface, competitive pricing, and excellent streaming quality, YuppTV offers a satisfying streaming experience. Despite some minor drawbacks, the platform's extensive content library and additional features make it a worthwhile choice for entertainment enthusiasts.

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1855 498 7788 1800 612 952 More phone numbers

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