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YouTube Complaints Summary

29 Resolved
1190 Unresolved
Our verdict: If considering services from YouTube with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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L
3:20 pm EDT

YouTube unethical behavior on your behalf

Hello,

Today I searched up "change my mind steven crowder" and noticed that his channel does not populate until around 70 videos down the list. Your policies discriminate against individuals who share the same political views. You say you are an open platform but it is obvious you are not as you have demonitized StevenCrowder's channel and have made it more difficult to find. You also constantly change your policies to essentially silence his channel and also decrease the amounts of views he receives. Your political bias is obvious and you are pushing them onto conservative individuals who use your platform to view these videos.

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Katlin Henson
, US
Oct 06, 2019 1:42 pm EDT

I've noticed this happening and I completely agree with you. YouTube needs to stop being biased or at least be honest.

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G
5:17 am EDT

YouTube kids channels inappropriate advertising

With my account, i let my son to watch youtube cartoons on our smart tv. My son is 3 years old, so i'm very careful to what he watches. Usually he watches cartoons made for toddlers, very simple. The problem is about the ads which appears during cartoons: we had several adults adv, and is not a big deal if are ads about cars or fashion. The problem is when he saw the movies trailer of "IT" and "Jocker", with images which are totally inappropriate and scary for a toddler (included the "It" clown face covered in blood). I know he's watching cartoons on my account but, during cartoons, adults ads should be banned (not to say adv should be banned completely). Please take some measure about it.

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U
6:10 am EDT

YouTube being demonetized 12 days after being monetized?

My channel was approved for monetization on 9th September 2019, 12 days later I get an email from youtube informing me that my channel had been demonized due to Repetitious content.
I can only consider that this is some bad joke created by someone with a very cruel mind that likes to play with people's feelings, and this has to be reported at the highest level.

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Update by UFO mania
Sep 28, 2019 3:36 pm EDT

My channel was approved for monetization on 9th September 2019, 12 days later I get an email from youtube informing me that my channel had been demonetized due to Repetitious content.
I can only consider that this is some bad joke created by someone with a very cruel mind that likes to play with people's feelings, and this has to be reported at the highest level.

QuoteYouTube Community  
Silver Product Expert
Dietmar
You write in this help community with users (even the product experts are only users like you), not with Google, or YouTube employees.
Nor are you the only one who loses his monetarization because of the more stringent terms of use and community guidelines on "reused content" and "third-party content". ThirdPhaseOfMoon can also sing a song about this. (To mention only one of the big YouTuber of your category)
What's more, channels like yours spread often unchecked [censored], or parrot conspiracy theories.
YouTube leaves you largely in peace with your pawn catchery, only you won't earn money with it anymore.
Unquote

Nothing goes with the ThirdPhaseOfMoon channel it continues to be monetized as well as the secureteam10 channel which also continues to be monetized, they were de-monetized for a few days and then monetized again after fans of these channels flooded youtube with protests. This shows the lack of professionalism of the so-called policy team experts, they are strong with the weak.

The team of policy specialists have proven to have two weights and two measures to judge which channels should be monetized or not and I have sufficient evidence of this, they judge this using criteria that are not exempt in judgment but in a kind of limbo between likes or dislikes within the policy team group. This is unacceptable on a market-leading platform, these so-called "experts" should be scrutinized, fired and replaced by real professionals.

Update by UFO mania
Sep 26, 2019 6:38 am EDT

The team of policy specialists have proven to have two weights and two measures to judge which channels should be monetized or not and I have sufficient evidence of this, they judge this using criteria that are not exempt in judgment but in a kind of limbo between likes or dislikes within the policy team group. This is unacceptable on a market-leading platform, these so-called "experts" should be scrutinized, fired and replaced by real professionals.

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L
5:00 am EDT

YouTube my video game copyright

Hi LondonAlisa:
Due to a copyright takedown notice that we received, we had to take down your video from YouTube:

Video title: Just Dance 2019 Shakira Waka waka
Video url: http://www.youtube.com/watch?v=CYbtlIfOLmg
Takedown issued by: Ubisoft
This means that your video can no longer be played on YouTube.

You received a copyright strike

You now have 1 copyright strike. If you get multiple copyright strikes, we'll have to disable your account. To prevent that from happening, please don't upload videos containing copyrighted content that you aren't allowed to use.

Why I have copyright strike on my channel?
Why my recorded video game has been removed and other dozens similar videos still exist on youtube?

I bought a dvd game just dance 2019, then unlimited subscription get recorded my video games and shared this with public. Now my video removed from youtube because of ubisoft complaint, , , ,

Many thanks,
youtube channel londonalisa

https://www.youtube.com/watch?v=CYbtlIfOLmg&feature=youtu.be

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5:01 pm EDT

YouTube youtube app

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Ura8C1VFC-qby2MIyvyZhu-_6KpJO3e3TA-Fc_iEkh85

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L
6:53 pm EDT

YouTube deactivating an account

My youtube account was deactivated because they said theu thought the owner is a minor. They asked me to send in documentation like my valid ids to prove that i own the account. I sent all of those and they replied to me acknowledging the docs and they replied "we confirm that this youtube account is not subject to termination at this time" but they never reactivated my account. Its been 4 months and they are not responding to me anymore.

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O
10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube purchase of youtube videos

Hello,
I am from the U.K. and I purchsaed six You Tube videos online which cost me between £50-60. I watched the videos for about two weeks. Then a message came on the screen saying that 'there is a problem with the licensing' for each video that I purchased.Can you help me recover the ability to watch these videos please or reimburse the money that I paid for these videos which has been so abruptly cut off ?
Thank You,
Owen Reed.
My email address is;
terrence.[protected]@virginmedia.com

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12:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube nathan roberts

In videos produced by Nathan Roberts, he continuously uses language that is offensive to me and many people I know. Mr. Roberts who professes to be a Christian and preach truth and the gospel of the Bible and Christian Faith deems it appropriate to repeatedly use the word "retard" to refer to the intellectual capacity of people who disagree with him personally. As a parent of a child with special needs that is actively involved in advocate and parent groups of children with special needs, I am disgusted that your organization has considered it acceptable for his behavior to be broadcast on your platform. Does that mean that your organization shares Mr. Roberts views while also removing content that is supportive of the majority of Americans Constitutionally Protected rights? Other disturbing facts bragged about by Mr. Roberts is the fact that he and his followers take books and burns them, a practice that was popular by the Nazi Party. Please do not take what I am saying as a general naysaying of your organization. I have learned many great things from YouTube from auto repair all the way to sewing techniques and greatly appreciate this content and hope that it continues in the future

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7:21 pm EDT

YouTube hijacking of a subscribed channel.

I subscribe to a channel on YouTube that has blatantly been hacked/hijacked.
Martin Liedtke (Flat Earth British)
This happened a good few days ago and it doesn't seem that anything has been done about it.
I am aware that due to new YouTube policy channels like this are seen as "dangerous" but the job of trying to ruin "truthers" like myself viewing these channels should be down to YouTube not some pathetic little hacker.
So as I will assume that you are not responsible for this outrageous invasion of Mr Liedtke's channel I and many others would appreciate your full attention to putting this problem to rights.
I feel that while we still have the chance to watch the content we enjoy on YouTube we should be given the same time and effort from yourselves to fix this problem.
Thank you.
Gary Keane.
I realize that this may not be the correct place to complain to YouTube about YouTube but as with most companies these days the complain about is section is notoriously hard to find, so I had to choose a category that is as close as possible.

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4:55 pm EDT

YouTube youtube harassment of wholesome family channels

I am registering a complaint against YouTube, because I have witnessed many family channels, wholesome and happy family channels, receive harassment from YouTube. Reading through the complaints, I see all kinds of horrible stuff available on youtube, animal cruelty at the top of the list today. I am wondering why the pedophiles are free to roam around and the channels that please them are allowed to continue unabated? Yet, the wholesome family has comments removed and is threatened with demonetization when family scenes with young children are included in content. It is increasingly obvious that any content related to a healthy family is no longer supported by YouTube.

Considering the parent company, google, this is very alarming. Google censors the truth. Google does not like the healthy family. Google interferes in elections by suppressing search results. Google is out of control and allegedly involved in criminal activity. Google is waging an attack against the wholesome AMERICAN way of life. It is too bad this trickles down to YouTube. The agenda is clear.

I've been done with Google for a long time. If my favorite families continue to disappear from the YouTube venue, I will be done with YouTube as well. YouTube leave the healthy AMERICAN family alone!

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B
10:28 pm EDT

YouTube recommendation algorithm

Dear YouTube,

I used to love your platform because it allowed me to find so much interesting content. Your video recommendation algorithm also led me to find great new videos and channels. But you have obviously altered your algorithm. Content is now being censored and it is no longer an open platform. When watching YouTube and finishing a video, instead of getting recommended similar content that I'm interested in watching, videos from mainstream sources like Fox News or CNN start playing instead. I'm not interested in these corporate news channels. I want to explore content from independent voices, not massive corporations forcing their agenda down my throat. I thought YouTube was about "YOU", the creative individuals making their own content. Now it just seems like another corporate propaganda engine. Maybe you should change your name to ThemTube. Please fix whatever you did to destroy your recommendation algorithm or you are going to destroy your own platform because we don't go here to watch CNN and FOX News. When I go to sleep watching my favorite channel, I don't want to wake up to some corporate news channel playing in the middle of the night giving me nightmares from the fear propaganda that's always being broadcast. And stop demonetizing and censoring my favorite content creators. Google/YouTube is starting to look more and more like BIG BROTHER every singe day. Ignorance is not strength! Stop censoring independent voices!

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hill brown
, US
Nov 02, 2019 12:33 pm EDT

I totally agree with this assessment. And why after passing by the same recommended content several times, does it still only give me the same content as choice with nothing fresh. I don't like the way You Tube is censoring its creators and content. There is little to no free thought on You Tube anymore and I'm looking for alternatives.

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C
7:40 pm EDT

YouTube animal cruelty

This site has multiple channels for showing animal torture which was supposed to be shut down a couple of months ago yet now they are back with more channels and you have not down anything about it do you condone torture on any level as this has been ongoing for weeks are you making money of the site are advertisers aware of the obscene nature of the videos on display or do you personally like seeing animals abused because this is shocking behaviour to allow a known animal abuser to keep been allowed to add channels to yor site im sure its against the law and the press coverage would not be good so sort this illegal content out or in other words do your jobs

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9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube youtube.com video spammers

I have tried to contact Youtube.com to complain about click bait video spammers (especially for shows like Bill Maher's Real Time). The dates advertised by the users are NOT the shows they've posted.
You can open up 10 of these videos--and it's always the same. When I tried Youtube's reporting page, it simply told me it didn't recognize the urls I supplied. No help at all. Youtube's reputation is going down the tubes! (I teach Gen. Z and they hate Youtube because of these types of spammers). Clean it up, Youtube!

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10:23 pm EDT

YouTube advertisement of anti-smoking

I do not smoke, I do not plan to smoke, and I have never been to a smoking site, or watched a pro smoking video, yet every single time I watch a youtube video, a disgusting Anti-Smoking ad will show up, I HATE them. I will be watching cartoon, then they show me an ad of somebody's chest cut with tar around them. I do NOT want to see that. Every single time I will say the ad is innapropriate, irrelevant, and they won't stop showing me this. I am sick and tired of seeing this nasty [censored] in my ads. I am always using the Like and Dislike system on ads, I will fully watch some ads. These ads are usually not related to my videos, however If I am interested in the subject, I will watch it, however when I am watching a guitar video, and see a teenager laughing up tar, I am disgusted. Please for the love of god stop showing me these ads!

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7:49 pm EDT

YouTube your app

It's all over YouTube that the company is [censored]ing killing itself. Some if my favorite content creators are simply stopping filming due to your retarded [censored]ing guidelines. Fix your [censored]ing site and give us good content creators back. The [censored] yall allow to get popular is [censored]ing retarded and you are losing viewers for it. [censored] you you worthless [censored]ing [censored]. Ruining lives since 2015. You should sell the company to people who actually know how to [censored]ing run it

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10:50 am EDT

YouTube copyright infringement/copyright theft

A company calling itself Ciberpol is committing an act of copyright theft, The International Cyber Police Organization today issued a red notice for website www.ciberpoL.com for impersonating by infringement of CYBERPOL Cyber Policing Organizations official registered trademarks in accordance with EU Trade Mark Regulation (EU) 2015/2424 and Directive to the laws of relating to trademarks (EU)2015/2436 (the Trade Marks Directive) inter-alia, Books XV (Enforcement) and XVII (Special Procedures) of the Commercial Code; the Criminal Code; the EU Customs Regulation (608/2013); and the EU Implementing Regulation (1352/2013), with official reference to Article 11 of the Act on Computer Programs of June 30th, 1994 (implementing Article 7(1) of the EU Computer Program Directive)

The following videos are showing references to the name 'Ciberpol'. all reference to Ciberpol and Cyberpol is under strict copyright and not acceptable.

https://www.youtube.com/watch?v=mVla94yIY1A
https://www.youtube.com/watch?v=9_t0CGxJgBU
https://www.youtube.com/watch?v=vtR8SdpsmPY
https://www.youtube.com/watch?v=kpRF_ooy73E

A screenshot of one of the videos is attached.

A cease and desist order has been issued to www.ciberpol.com in the case of the website name infringement and overall use of this name.

The use of the word ciberpol is thus unlawful and a criminal offence as its both infringement and impersonating as the word CYBERPOL is spelled ciberpol in Spanish.

The CYBERPOL Trademarks are protected under the Paris Convention for the Protection of Industrial Property as both a "Word" and "Figurative" Trademark under Nice Classification 9, 25, 28, 35, 38, 42, 45.

Registration No;

1. CMT [protected] (WORD MARK) (Ref page https://euipo.europa.eu/eSearch/#details/trademarks/014505473)

2. CTM [protected] (FIGURATIVE) (Ref Page https://euipo.europa.eu/eSearch/#details/trademarks/014468789)

With regards

Gary Dyer
Chief Investigator 
CYBERPOL 
email: [protected]@cyberpol.info
Direct office line: +[protected] 

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10:30 am EDT

YouTube youtube censorship

YouTube is censoring accounts such as the Iconoclast without any reason. The account of 200, 000 subscribers was removed without warning. The videos and subject matter did not break terms&guidelines. This is issue need to be resolved.

YouTube either has a problem with its algorithm or it is censoring accounts that it simply disagrees with. I hope it is a mistake and not a private censorship.

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R
9:58 am EDT

YouTube censorship

The Iconoclast
Channel Termination Appeal

*I can't provide channel URL since you have deleted it. No access.
- The Iconoclast channel was terminated with zero warning on 22nd August 2019. The channel had zero strikes, according to the The Iconoclasts creator studio and was in very good standing, as I said, no strikes or punishments anywhere to be seen. The Iconoclast wasn't even contacted about potential violations. Since the new terms of service came into effect in June, The Iconoclast also received no strikes or warnings of any sort. The Iconoclast had an audience of over 200 thousand people, whom he had built this from the ground up through hard word. You awarded The Iconoclast the silver YouTube plaque for his first 100k subs. The Iconoclast channel was fully researched, used mainstream media as news sources, and contained no hate speech. The Iconoclast channel has never promoted violence of any sort, and has spoken out against it multiple times. I do not feel this is in any way a justified termination. No strikes or violations, no contact from yourselves, no warnings, and now 200k will be eager to hear the explanation. Thanks.

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Goofy Rulez!
, US
Jan 16, 2021 12:02 am EST

Same here. They have deleted THREE of my channels with NO warning. Just, boom they were gone. They did send a final notice that the accounts were gone by saying I have "violated their community guidelines" but NO DETAILS! They are VERY unprofessional and childish. There are many other video sites so SCREW YouTube.

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E
9:34 am EDT

YouTube censorship

Please stop deleting channels that do not actually encourage or invite any hatred or violence... having controversial opinions is not the same as the above. You deleted the iconoclast and way of the world, yet you allow The Young Turks, who are open 9/11 supporters. Restore those two channels please! Both of those creators are hardworking and they or their heart into the content they make. They built those channels up from scratch and they do not deserve to be attacked just because you don't agree with them.

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Michael Holly
, US
Jul 07, 2021 11:46 am EDT

I agree. I do not like conservative channels but they have the right to be on Youtube as long as they comply with Youtube policies. Susan Wabbajack needs to be fired ASAP!

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Goofy Rulez!
, US
Jan 16, 2021 12:05 am EST

The Left (YouTube, Facebook, Twitter, etc) only know to silence people they don't agree with. They will not argue because they are in the wrong and know it.

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M
9:21 am EDT

YouTube youtube

Yesterday the popular YouTubers 'The Iconoclast' and 'Way of the World' had their entire channels deleted with little explanation. Both channels were in good standing and had hundreds of thousands of subscribers who loved their videos which talked about issues that many of us are deeply concerned with. YouTube is not promoting free speech and is abusing its powers as a platform and targetting people who have differing political opinions to them, without explanation or offering a way for any offending content to be amended. This has to stop as they shouldn't be breaking the first amendment.

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Ruthie Ren
, US
Feb 27, 2020 7:08 am EST

This video was a taped dr phil show. So it was seen by many people but you don't want anyone else to see it because it deals with pedophilia?
YouTube would rather the public be uneducated about pedos ?
You are a problem!
If you can't let people be informed here why do you even offer the platform? For your own propaganda?
So many good videos are blocked now.
The real users that come here are leaving because of the SICKENING bias you show us. You WANT more trafficking victims so you take down videos that inform the public how trafficking works.
YOU SHOULD BE HELD AS AN ACCOMPLIS TO THESE DEVIENTS! By removing public information regarding peods you are aiding them (and likely part of that sick group) I left cnn's lies 7 years ago and just look what is happening to them. I warned them in a letter. I'm warning you now. CNN didn't take me seriously. U won't either, and you won't remember me when my words come to pass. Let freedom ring or get out of our country! https://www.youtube.com/watch?v=guD2vMNdmC8

YouTube Customer Reviews Overview

YouTube is the world's largest video-sharing platform, with over 2 billion monthly active users. It offers a vast array of content, including music videos, movie trailers, educational videos, and user-generated content. The platform has become a go-to destination for entertainment, education, and information.

One of the most significant advantages of YouTube is its accessibility. It is free to use, and anyone can create an account and upload videos. The platform is available on desktop and mobile devices, making it easy to access from anywhere. Additionally, YouTube's search algorithm is highly advanced, making it easy to find relevant content quickly.

Another positive aspect of YouTube is its community. Users can interact with each other through comments, likes, and shares, creating a sense of community around shared interests. The platform also offers features like live streaming and community posts, allowing creators to engage with their audience in real-time.

YouTube's monetization options are also a significant advantage for creators. The platform offers several ways for creators to earn money, including advertising revenue, sponsorships, and merchandise sales. This has made YouTube a viable career option for many creators, and has led to the creation of a new industry around influencer marketing.

Overall, YouTube is a highly valuable platform for both creators and users. Its accessibility, community, and monetization options make it an excellent choice for anyone looking to share or consume video content.

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

Here is the guide on how to file a complaint or review about YouTube on ComplaintsBoard.com:

1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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Contact YouTube customer service

Phone numbers

+1 (650) 330-0100 +1 (650) 253-0000 More phone numbers

Website

www.youtube.com

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Use this comments board to leave complaints and reviews about YouTube. Discuss the issues you have had with YouTube and work with their customer service team to find a resolution.