Your Store Online
reviews and complaints

I want my order sent to me or my Damn refund . Stop the damn lies ? I order this 3 weeks before Christmas. Was told I would get my order before Christmas. Have No trust in this company. This must be A Scam. I want my Money Back.

Extra Mop Head & Handle For The Self Cleaning & Drying Mop Bucket System.

The VELCRO tape comes off after 36 days of use. Mop heads can not be used if velcro not there. Cheap and they will not replace. Mop is now worthless to me and can not be used. I wrote them and they said that it was past the 30 days. well I did not use it until 21 days after receiving it, but they do have their rules. So very poorly made. It costs them maybe $1 to import?

I have tried it to check the delivery status for my product and I can't get to the site it keep putting you to a site that doesn't exist? How do I get my money back and y are they still on here if they are scamming people here how do we get our money back I placed my order when no problem now I cannot get to the site at all. Please help me get my money back All I wanted was to be able to keep my family cool because we have no windows to place an air conditioner in i Paid to have it shipped faster I have no money to order something else please help me my husband is asmathic now there's a heat wave I pray that he doesn't stop breathing I sent a copy of my order to show you how much I spent and how we can resolve it asap
Thanking You In Advance

Re: invoice # 1157058. How about doing an actual test before sending me the next one. The "tested" one arrived today and only works on two of the three speeds. I am about to give you a one star rating as I now have 3 three speed Auto Cooking Stirrers which do not work on 3 speeds, only 2. Am I getting tired of this? You bet! (See below)

On 10/4/2019 11:22 AM, customerservice@yourstoreonline.net wrote:
The tested one is being sent today.
Please let us know if there is anything else we can do.
Sincerely,
Customer Service

I have made an order and bought something from YourStoreOnline store. After I placed my order I decided to read the reviews and I was shocked when I saw all the negative ones. I decided better not to take a risk and contacted YourStoreOnline asking them to cancel my order. Later they contacted me back and said that my order was cancelled and they are refunding my money within a few days. Waited patiently but there was no money and when I tried to reach them they ignored me!
One month passed and I received the order! The product was ok, have nothing to say about that.
But just think of how unprofessional these guys are! YourStoreOnline is not to be trusted! They lied to me when said that my order was cancelled, they never actually cancelled it and never planned to refund me! This is terrible! The most shocking experience I've ever had!

I placed the order on the website www.yourstoreonline.net. It was shown on the website that the item was in stock. But after I placed the order, it turned out that the seller forgot to remove this item from the website. It was sold out and he didn’t know when he would get this item. But money already went, so I emailed the seller and asked to provide money back. But this guy didn’t reply. Help me to get money back.

DO NOT order from this store. After placing an order and recieving invoice, i heard nothing for 3 weeks. The day of the order i was able to log in and track my purchase, however after 2 days, i was locked out of the system--no way to see status of the order. The company offers online chat or phone #, but is only avialable 9-4 M-F, no weekend hours. After 3 weeks of waiting and attempting to log in, i left work to call they company, and discovered they canceled my order WITHOUT EVEN NOTIFYING ME! HORRIBLE!

The item I ordered, Magnetic Mesh Screen Door - Deluxe Set (Plus 1 Free) was worthless junk. I ordered it because my kids had bought an original one from of the discount "As seen on TV" aisle at Wal-Mart and it worked very well for them. This is not "As seen on TV" merchandise. It has no packaging other than a plastic bag and is worthless. At least I did get some money back from them (as long as the check clears). The bottom line - order cost $22.45, return cost $5.25, refund, $9.95 = I flushed $17.75 down the toilet and wasted a couple of hours trying to make this crap work and take the return to the post office. DO NOT buy from this company!