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3.8 86 Reviews

Yoins Complaints Summary

55 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from Yoins. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Yoins reviews & complaints 86

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2:33 pm EST

Yoins Order

I've asked I begged I pleaded for a tracking number for the stuff you took money out of my bank account for where's my package where is my order you know what I get from customer service let me begin to tell you not a thing customer service sucks I have cussed you all out I have screamed at y'all begging on my hands and knees for you to give me some kind of information of the products that I bought but y'all were glad to take out the money out of my bank account the day of the order being placed therefore where's my order I can report better Business bureau whoever cuz I'm thinking this company's like Enron it's a scam it's worse than Amway it is a scam rip off con artists snake oil salesman I mean scum of the earth where's my order I'm pissed almost 3 months now for real I can get stuff from wish faster.

Desired outcome: I want the products I ordered and or a refund and I promise you I will never order from this company ever again they are a scam they're scum scams need to be put out of business

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9:07 am EDT
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Yoins Clothing

I ordered from Yoins. Clothes are poor quality. I just need to return items I ordered from Yoins. Nowhere can I find their " application for returns.
It's really frustrating. Just want to return these items. They make it impossible I believe on purpose so that no one will go through the hassle of returning their cheap, ugly, poor quality clothes.
I went online. It said you need to fill out the application but they're picture of where to find the application is not helpful. It seems on there site there is no application to get to an " application".

Desired outcome: Refund. Application to be emailed to me.

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1:38 pm EDT

Yoins Service

I made an order march 29th. I received an email saying it was delivered to me and arrived but I never received any package. I messaged them about it but never received any response. This is extremely bad service and unprofessional, they sure took the money quickly though. They took the money the same day and claimed it was delivered, I know it wasnt because i live in an apartment and the packages get put in the office to avoid tenants merchandise getting stolen.

Desired outcome: Refund

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5:12 am EDT

Yoins Yoinks clothing

I ordered and paid for a top several months ago. When it arrived it felt like hard paper. I complained to them but they told me I would have to send it back to them and pay for the postage, which I did. Two months later I have still not received any contact or refund despite emailing them several times. I wish I had read the reviews about this company before I ordered but unfortunately I didn't. I will never buy from them again but am still entitled to my gerund. Surely there is a platform that can take my case up with them as this totally wrong and they should not be allowed to continue trading.

King regards

Angie Fry

[protected]@live.co.uk

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6:31 pm EDT

Yoins Returned items / refund

I ordered tops on 6th of july sent 3 back on 21st july which I paid postage for I'm still waiting on refund after sending numerous emails I'm still waiting on a reply to say its been processed, I've sent proof of receipt that sent back and still nothing. This is ridiculous the amount of time I've had to wait considering we are nearly in September now.
Kindly refund me for the items I sent back. This is not a good look for your company. I certainly wont be shopping with you again!

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1:43 pm EDT

Yoins Order tracking

I placed an order but I entered the wrong address. With all the available technology the company notified me that I would have to wait for the package to reach the us, then return to them before it can be sendt to the right address. I asked how long that would be and no response was given. I tried to track the order but the tracking number doesn't exist.

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12:09 pm EDT

Yoins Clothes are running way too big, huge sizes,

I am trying to peacefully get in touch with this company thru many ways, chats, email, messenger, they are giving me the 'run around' explaining how to return for a full refund, none those actually work and brings me back to their website, not resolving the problem of my request for a refund,
I need an address to return all items have been untouched, they are huge.. Their measuring system is not accurate, as that is what I used to pre order my items... They are turning their heads, and robots keep answering me, I keep putting information they are requesting, but nothing happens, I never get the return address label, i'm getting nowhere... They are nice when I chat with them online, but i'm going around in circles... I want a refund, I don't want your clothing they are huge, where do I return them?
Why are you making it so difficult... Horrible horrible customer service... Scam... Will never refer this place to anyone... Help

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Update by Ann Sciascia Galanakis
Jun 08, 2020 12:24 pm EDT

I am trying to peacefully get in touch with this company through many ways, Chat, email, messenger, they are giving me the runaround explaining how to return items for a full refund, none of these actually work and brings me back to their website, not resolving the problem of my request for a full refund, I need an address to return all items that have been untouched, the items are huge they're measuring system is not accurate, as that is what I used to order my items. They are turning their heads and robots keep answering me, I keep putting information they are requesting But nothing happens, I never get the return address label, I'm getting nowhere. They seem nice when I chat with them online, but I'm going around in circles. I want a refund I don't want your clothing they are huge where do I return them? Why are you making it so difficult. Horrible customer service. Scam company I will not refer this place to anyone ever please help...

Update by Ann Sciascia Galanakis
Jun 08, 2020 12:27 pm EDT

Please help I am requesting a full refund of $54.24 US...merchandise is horrible..The measuring On their websit is off the charts !

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12:05 pm EDT

Yoins Tops sent back but no refund

I sent 2 tops back to you on the 20th of may 2019 you received them on the 22/5/19 by royal mail and I sent it by signed for by somebody named Jennifer but I have had a email saying they haven't found the package yet in your warehouse im waiting for a refund and also I have paid for pp which is £4 this has gone on for far to long now which has put me off using you again I hope you can sort this out before I have to take this further my order number is [protected] and the ref from the royal mail is NJ645510226GB.
Thanks Sharon Ivins 10/6/19

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7:29 am EDT
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Yoins Not received any goods ordered but payment was taken out of bank the same day

I ordered two dresses on the 16 of may. The payment was taken out of my account the same day . I have not received any goods .I have spoken on the live chat and they said they can not help as I did not receive a order number or confirmation of delivery . Can you help me please .
The amount taken out of my account is £33.35 . The items ordered where sku854681 and sku852717 The delivery address should be 36 Wayman Street . Sunderland. England SR5 1ED.
The payment was paid by my debit card and is showing up as being withdrawn on the 16 /5/2019.my name is jackie.[protected]@gmail.com.
I would be happy to receive the items or a full refund .thank you .

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ng shiau li
, DE
Feb 09, 2020 6:07 am EST

I have one months more the ordered have not sent to me yet, can I get back my money?

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3:33 pm EDT
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Yoins Have not received order or any type of communication

I placed an order on 9/13/2018 for several items and have the charge on my credit card. Have not received my order or any type of communication. Please contact me at [protected] or Susan.[protected]@yahoo.com to let me know status of order. I can provide additional information about the order. If you are unable to ship my order, please provide a full refund of my monies.

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9:13 am EDT
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Yoins 2 piece lace set, top and skirt

Ordered several months ago, still have not recieved! Received an email two months ago stating it was on its way. My new address is 865 amburn meadows lane, maryville tennessee 37801. Catherine senecal. I've already paid for it! I will contact an attorney if not received by months end. I have ordered many items from this company. Never had a problem.

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12:01 pm EDT
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Yoins Order [protected]

Hello

About three weeks ago, I tried to buy a discount blouse for being my first purchase but I could not do it

I asked an assistant to help me cancel my purchase, he said that they would return my money in the next 7 to 14 days but I still do not see my money reflected in my account, that is why I sent this message . My bank doesn't have any money detained. And they don't want to help from this email
[protected]@yoins.com

I really need your help

Order [protected]

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11:24 am EDT
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Yoins Product quality, sizing, customer service

I ordered 5 items. Of the 5, 3 were extremely small, 1 was made with material so thin that it could not be worn in public (bathing suit) and one was small but acceptable. I requested a return authorization for the items that were not usable and was promptly denied. This is a poor business practice for an online company to condone. I believe they are fully aware of the sizing and quality issues of their inferior products and would go out of business if they refunded 75% of their orders. DO NOT BUY FROM THIS COMPANY! BUYER BEWARE!

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3:37 pm EDT
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Yoins Delivery

I ordered £63 worth of clothes on order number: [protected] on 7th June.

However, I am still waiting for the order to arrive. The money has been taken from my account but I have not received anything.

Please advise me where the order is & rectify the problem as soon as possible. I would either like the clothes sent as soon as possible or a FULL refund.

I look forward to your reply.

Hannah Stonelake

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12:07 pm EDT
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Yoins I am complaining about paying for the order I didn't get

I've ordered few dresses on 14.3.2018. And paid 73 € still didn't get that order . Now I'm requesting the refund of the full amount I paid for that .In the attachment is the picture of my netbanking from my permanent visa debit card and the money I paid for that order. I don't want any other inconvenience with this company. Thank you. This could be a very bad marketing. Nevena Manojlovic

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2:48 am EDT
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Yoins Do not use yoins

Do not order from Yoins (upon investigation they are also part of Banggood which has equally awful reviews/forums). The policy they share when enquiring about returns ‘The return address depends on the delivery country, so please contact us via email.' This is highly suspicious and they tell me that if you are in the UK returns ‘have' to go to China (the most expensive place to return from UK to discourage returns) whereas they have other returns address's that would be cheaper to send to however they will not share these address's. When questioning this with their Customer Care Team they seem rude and confused, also banned my email address from using their Live Chat for asking some simple returns questions and explaining that I wasn't happy. Also, the returns address on the actual parcel is in the UK so it's unclear why they would put this on their packaging and not allow customers to use it. When investigating more about this UK returns address I see that it's ‘for let' so even more reason not to have this on their parcels. Don't waste your money, total scam.

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4:12 am EDT
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Yoins My order

My order number: [protected]
I have been told that my order has been rejected due to not recieving money, when speaking with Fannie on live chat who rudely ended that chat she told me the bank has not given them the money.
I find this very hard to believe as i have an email of confirmation saying payment successful and order is processing, the company itself took payment out of my card and is now not delievering my order.
This is theft and completly inappropriate practise as a company, Yoins have taken $111.95 out of my account i have my bank statement saying that and a confirmation from the company itself.
I want a refund today or my order immediately which was express post.
Is this site a scam. I will take further action if this is not rectified as i said this is theft
Regards Jenna

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Update by Jennaleigh06
Apr 19, 2018 4:36 am EDT

Sorry heard from Rachel and another lady who were great!

Update by Jennaleigh06
Apr 19, 2018 4:35 am EDT

Hi Polly,

Thank you for gettimg back to me and i have heard from Polly and another lady which i greatly appreciate and they have let me know that my order is infact there.
The communication with Fannie on live chat was not helpful and gave me incorrect information, not to mention rude but the other ladies couldnt be more helpful they are an asset on your team.
Thank you so much for clearing this up and i look forward to receiving my order.

Kind Regards
Jenna

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2:28 am EDT
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Yoins clothes order

I have ordered products over a week ago and spent a lot of money so was able to receive express delivery and I have not received a thing. My order is still sitting in the processed box. So disappointed that it won't arrive for what it was intended and now reading other reviews I should have double checked this company was good before ordering. My order number is [protected]. They take your money very very quickly and then become too hard to contact.

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10:01 pm EDT
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Yoins Shipping?

I ordered 2 dresses 6 weeks ago and I still have not recieved my items. I tried calling ( 1000 times) I tried emailing (1000 times). Tried the " live" chat (1000 times) and not one answer. These dresses are for my bridal shower while is in 5 days and I am furious about this! I will not give up until I at least get a refund because this is redicolous.

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8:38 am EDT
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Yoins Waiting for order for over a month now...

I ordered a playsuit a month ago and every time I try to track it, it still remains under processing, on my profile it doesn't even show as being shipped and its already been a month. I made payment in full and do not understand why I havnt received any communication from them. I want my money back. I cannot wait this long with no communication ect. I am very unhappy

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Yoins Customer Reviews Overview

Yoins is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received numerous positive reviews from customers who praise its affordable prices, fast shipping, and high-quality products.

One of the most notable aspects of Yoins is its extensive selection of clothing and accessories. Customers can find everything from casual tops and dresses to formal wear and lingerie. The website also offers a variety of shoes, bags, and jewelry to complete any outfit.

Another positive aspect of Yoins is its affordable prices. Many customers have noted that the website offers great deals and discounts, making it easy to find stylish clothing without breaking the bank. Additionally, Yoins frequently offers promotions and sales, further reducing the cost of its products.

Customers have also praised Yoins for its fast shipping and reliable customer service. Many reviews note that orders are processed quickly and delivered in a timely manner. Additionally, the website offers a hassle-free return policy, allowing customers to easily exchange or return items if needed.

Overall, Yoins is a highly recommended online fashion retailer that offers a wide selection of stylish clothing and accessories at affordable prices. With fast shipping and reliable customer service, it's no wonder that so many customers have had positive experiences shopping on the website.
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Contact Yoins customer service

Phone number

+852 21 364 966

Website

www.yoins.com

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