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3.8 86 Reviews

Yoins Complaints Summary

55 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from Yoins. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Yoins reviews & complaints 86

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Newest Yoins reviews & complaints

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12:18 am EDT
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Yoins unreliable company

I placed an order with Yoins and paid some extra money for rush delivery because I needed the stuff on a certain date.
When my order did not arrive I contacted Yoins and asked about my order and they said that I have nothing to worry about and that my order was on its way.
I did receive my items and can't say anything bad about the quality, everything was nice, but these things were already useless to me.
I contacted Yoins again and asked them to refund the money which I paid for the expedited shipping but they refused!
I'm very disappointed with Yoins and will not order from them again.

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7:25 am EDT
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Yoins liars

I've purchased several pieces of clothing from this website and after I paid I received a payment confirmation email. Several days later there was another message stating my order was shipped. Weeks passed and nothing arrived, so I contacted Yoins customer service and asked about the status of my order. They said that some items were out of stock and that they will ship my order later. That was absolutely ridiculous! These people are liars! Weeks ago they told me that my order was on its way and then they say that it was never shipped! Stay away from this terrible site!

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6:54 am EST
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Yoins extremely bad customer service

Yoins customer service is very poor, their representatives are absolutely unprofessional and I doubt that they even understand what they are doing. I know that because I was a customer service rep in the past. I ordered some items from them and when an issue appeared I asked for help. These people were useless, they could not provide any solutions or options. When I sent them emails I received the same responses that they would contact me later. They never did. Even their chat service is very bad.

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5:59 am EST
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Yoins customer service is useless.

I've been trying to get in touch with someone from Yoins for months! I made an order back in December 2015 but I have not received my items yet. I never received my dresses and It's been almost two months since I made an order. I ordered because I wanted to wear those dresses on some Christmas events that I was planning to attend. I contacted Yoins customer support and was told that I need to contact my local postal office because they had no idea where my order was. I don't need those dresses anymore so I want my order to be cancelled and I demand a full refund!

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4:31 am EDT
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Yoins my order didn't contain several earnings

I bought large set of earnings from the company www.yoins.com. The seller provided the confirmation information and the order arrived on time, but when I opened the parcel, it turned out that several earnings were missing. I was so upset and disappointed. I called to the customer services and asked to send the missing stuff, but the agent only provided useless promises. I won’t buy from them again.

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8:40 am EDT
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Yoins I got defective earnings

I purchased earnings from the company www.yoins.com. I waited about a month and these scammers finally delivered the order, but the earnings were defective and one was broken. I couldn’t wear them at all. I returned them back to the seller and asked to change them or provide refund. The seller promised money back, but still nothing. I wonder if there are people, who have the same problem? How did you solve this problem?

Read full review of Yoins and 32 comments
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S
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shirley velazquez
, US
Jan 11, 2020 5:18 pm EST

Now it is Jan 3, 2020
I still have not received my order. Keep away from this company. I also have been unable to get a valid tracking number. Customer service only gives you a generic message.

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Kellyanneodonnell
, GB
Oct 31, 2018 3:55 pm EDT

Ordered my summer tops last week still not teceived

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Ashley Mahaney
, US
Oct 14, 2018 9:49 pm EDT

Made a purchase with my Visa about 2hrs ago for 20.14 my card was charged and I haven't received a receipt or confirmation. About to file complaint with better business bureau

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Chloe Brandreth
, GB
Sep 10, 2018 8:53 pm EDT

I ordered 2 dresses 3 weeks ago and it said it would arrive within 3-5 working days, I still have not received my order, I also did not get a confirmation email & the money come strait out of my account

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MirielE
, US
Sep 10, 2018 2:16 pm EDT

I ordered this item on 9-5-17 and paid through PayPal on 9-5-17 $14.98 # [protected]
If I don't revive it by 10-6-17 I want to Cancel and Refund my money to My PayPal account . I have ordered from you before and it took forever to get my item. I don't have forever to wait again because I am leaving town.

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Shelby stewart
, US
Sep 10, 2018 9:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered 4 shirts on 9/21 and I've yet to receive my items. Per my account the items haven't shipped. Please email me at sstewart@amethystrecovery.org

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Paulianna GM
, US
Sep 10, 2018 4:46 pm EDT

I ordered 2 items from Yoins.
Both arrived incorrect sizing.
I've made numerous attempts via email to return items and be refunded.

No reply from customer service.

Horrible customer service

P
P
Paula Ann Mcmullen
, US
Sep 11, 2018 5:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

sent numerous emails to customer service but no reply my order reference [protected]
which has been payed for but keeps saying pending not been processed by retailer
If you can send me some information about my order
Thanks

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Becky rheumer
, GB
Sep 11, 2018 1:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm very cross I sent a purple jumper back a while ago as was way to large..and sent loads of emails asking when I would revive a refund..ive not heard a thing back.can you help with this please...as I wish to shop again.but not happy with this.miss r.rheumer...rebecca rheumer...

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Emmajackchloe
, GB
Sep 06, 2018 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Orderd item on 3/10/17 had email on 11/10/17 saying delayed for 30th anniversary another email on 28/10/17 saying dispatched came other day items not so nice as pictures so been emailing you 4 times with no response trying to return my items not happy.

Yoins Customer Reviews Overview

Yoins is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received numerous positive reviews from customers who praise its affordable prices, fast shipping, and high-quality products.

One of the most notable aspects of Yoins is its extensive selection of clothing and accessories. Customers can find everything from casual tops and dresses to formal wear and lingerie. The website also offers a variety of shoes, bags, and jewelry to complete any outfit.

Another positive aspect of Yoins is its affordable prices. Many customers have noted that the website offers great deals and discounts, making it easy to find stylish clothing without breaking the bank. Additionally, Yoins frequently offers promotions and sales, further reducing the cost of its products.

Customers have also praised Yoins for its fast shipping and reliable customer service. Many reviews note that orders are processed quickly and delivered in a timely manner. Additionally, the website offers a hassle-free return policy, allowing customers to easily exchange or return items if needed.

Overall, Yoins is a highly recommended online fashion retailer that offers a wide selection of stylish clothing and accessories at affordable prices. With fast shipping and reliable customer service, it's no wonder that so many customers have had positive experiences shopping on the website.
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Contact Yoins customer service

Phone number

+852 21 364 966

Website

www.yoins.com

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