Yext
reviews and complaints

As a potential customer exploring Yext, Inc., it's essential to consider the diverse range of reviews available. While some customers have highlighted positive aspects such as the ease of updating information and the platform's potential value, others have expressed concerns about customer service, billing practices, and the effectiveness of the service. It's crucial to weigh these perspectives carefully before making a decision. Remember, each business has its unique needs, so understanding how Yext aligns with your specific requirements is key to making an informed choice.

I have used several other products that were supposed to update my company information across the internet. When I started using Yext, you could find listing for my company that had my home address as well as an old office space. I went with yext, and within a week or so, my listing was consistent across the internet. I moved offices a couple months later, and that update took less than an hour to populate all of the directories. I really recommend Yext

Not only is Yext a phenomenal marketing tool- their company has a spectacular support team, too! Their response time is lightning-fast and their solutions are well researched and actionable. Austin, Luka, Mia, and Fred (just to name a few) consistently make me look like a rock star to my external and internal clients. The Yext support team is truly the best I've ever encountered and I sincerely recommend Yext to anyone thinking about becoming a Yext Partner!

Cassi, encouraged me to look at and shared the services that I have received from Yext; but when I said I was choosing to cancel at this time she was very helpful in canceling my membership with a prorate to my account... and an adjustment on the charge at my bank. She was very professional and... if and when I decide to come back to YEXT she will be the reason. Her customer service approach was very satisfactory. Make sure she gets this feedback. Patricia Leonard

Andrew Lee and Nicholas J. From Yext are amazing! Since deciding to use Yext for my business, I've had nothing but positive experiences with Yext as a company and Andrew and Nicholas as part of their team. I've had a couple of questions since I've started using them and the response I get is immediate and they jump into action trying to figure out the answers to my questions. I'm am nothing short of impressed by the team at Yext and I hope it continues. By far, the best!

The other reviews here must be from people completely ignorant to how search engines work. Yext's product is unique in that it allows a company to fix all of the incorrect information floating around the internet, enhances the listings, and ensures that the bad information does not return. They didn't cause any of these problems, they developed a software to fix these things. All businesses charge money for use of their product and that's what Yext provides. Their service has been excellent!

As a small business owner i have to find time during the week to manage how my business looks online to my customers, we dont have the type of budget to hire someone in house or even subcontract this task to someone else, but with Yext, we pay a reasonable premium that gets us listed all over the internet and it takes only seconds to make adjustments to my 60+ business listings all over the internet. I'm on my 3rd annual renewal now and look forward to many more years to come with them. Great customer service, not 1 complaint so far during our 3 years with them. I can recommend Yext's service to any business out there looking to get more traffic and exposure online.

After working with a client's YEXT account, I became a Certified Yext Partner and now offer it as a new service to my clients. I tried it out for my own site first. It has greatly increased my exposure across respected local business directories and apps that are searched by over 220 million people per month who spend $11 Trillion per year.

It is all about the exposure to potential customers searching for products and services that are local to them. They will search locally online first before they walk in the front door to do business with you. Yext is a great asset for businesses wanting expand their reach, elevate search rankings and increase brand recognition.

Called to check on my service, and it was perfect timing because I had a couple of questions and things I needed help with anyway. My account manager quickly and easily answered my questions and turned me over to IT support who just as easily fixed another issue I had with my website. I have been extremely impressed with EVERY aspect of Yext from the product itself to the people who represent it. :) You all do an AMAZING job and I am BEYOND THRILLED with your service! Thank you, thank you, thank you... from the bottom of my heart! We have received numerous compliments on our increased social media presence (COMPLETELY due to YOU!), and... you have made my life SO much easier! Thank you! :) Keep up the GREAT work! :)

We've been using Yext services for a long time now and we must say that we're extremely satisfied with their offerings. Our business has been established for quite some time and was easily recognized on the web. However, we recently moved to a new physical location in an unincorporated city. The address we got was found with several different city names and zip codes. This was a major issue for us as it affected our SERP's and there were all types of issues to maintain our rankings and search.

We were at our wits' end when we decided to contact Yext to discuss our problems. Jess G. and her team worked diligently with us to figure out a fix. They helped us come up with a plan to keep our business listings accurate until we could find a permanent fix. It took over a month but we finally got Google to recognize us with just one address (an extremely difficult task), and the Yext team never gave up on us. Throughout the process, they answered all correspondence in a very timely manner and never made us feel stupid (and I can ask some crazy questions), or that we were being a nuisance.

We must commend Yext for their system which is a tremendous help for businesses. But even more so for the type of customer service reps they employ and the response/help that is given. We highly recommend them to every person we meet who is running a website that needs good solid search results.

Thank you Yext for a Great Product and Unbelievable Support! We appreciate all that you do for us and our business.

I recently had an experience with Yext and Yahoo that left me feeling frustrated and confused. As a business owner, I want to ensure that my company's online presence is accurate and up-to-date. Unfortunately, Yahoo had listed my products under the wrong category, which was causing confusion for potential customers.

When I discovered this issue, I immediately reached out to Yext for assistance. I was relieved to find out that it was free to submit a change request through their platform. However, I soon realized that there was no guarantee that Yahoo would actually implement the changes I requested.

To make matters worse, when I submitted the change request, Yahoo ended up implementing a typo that I had accidentally made. This left me feeling even more frustrated, as it seemed like my efforts were going nowhere.

I tried to reach out to Yext for help, but all I received was a canned response telling me to make corrections on my dashboard. I felt like I was being held hostage by Yahoo, as they were essentially forcing me to pay for a service I didn't need in order to fix a mistake that they had made.

Overall, my experience with Yext and Yahoo was not a positive one. While I appreciate that Yext offers a free platform for submitting change requests, it seems like there is no guarantee that these changes will actually be implemented. Additionally, the lack of support from Yext was disappointing, and left me feeling like I was on my own to deal with this issue.

After reading other reviews of Yext, it seems like my experience is not unique. While some people have had positive experiences with the platform, others have had similar frustrations to mine. It's clear that Yext has some work to do in terms of improving their customer support and ensuring that changes are actually implemented by third-party platforms like Yahoo.

In the end, I just want my business listing to be accurate and up-to-date. I don't want to pay for a service I don't need, but I also don't want to be held hostage by Yahoo. Hopefully, Yext will take steps to address these issues and make their platform more user-friendly and effective for business owners like me.

Yext is a company that specializes in directory and reputation management, but what's interesting is that they seem to be hiding online. Their Facebook page doesn't allow reviews and they don't have a Google business listing to screen reviews. However, there are third-party platforms that allow people to voice their opinions and help inform future buyers.

It's important to note that Yext has a strict cancellation policy. If you don't provide written notice 30 days prior to the end of your contract, you'll be automatically renewed for another year with a fee of over $6000 ($3000 bi-yearly). There's no grace period to reverse the charge, so if you forget to set a reminder or renewal emails go to your spam folder, you're out of luck.

Even if you try to request a refund just two days after the renewal, Yext will tell you that you're locked into a new contract according to Article 3.1. This is a shady business model and not a good look for Yext. If you're already signed up with them, it's best to contact them and disable automatic renewals to avoid getting stuck in a cycle of renewing bills and contracts.

My advice is to support a service that makes honest money from people who actually need the service and doesn't take advantage of them. We're looking into Moz Local, which allows you to pay by client listing instead of signing up for a minimum. Don't fall for Yext's tricks and find a better option for your directory and reputation management needs.

I recently had an experience with Yext that left me feeling frustrated and confused. It all started when I wanted to get my business listed on Alexa. I quickly learned that in order to do that, I needed to be on Yahoo. And to get on Yahoo, I had to be on Yelp. Enter Yext.

At first, I was hesitant to use Yext because I had heard mixed reviews. But after doing some research, I decided to give it a try. I was shocked to learn that their lowest level listing would cost me at least $500. But I figured it was worth it if it meant getting my business on some of the most coveted sites out there, like "hotfrog" and "citysearch" (even though I had never heard of them before).

When I ran a search of my business with Yext, they showed me all the sites where I wasn't listed or where something was wrong with my listing. But I knew that wasn't true. I had a strong presence on Google, Facebook, and Bing. Yet Yext said I didn't. So, I decided to take the plunge and pay for their services.

Within 24 hours, nearly all of the sites were updated with my information. I was impressed. But about a week later, I went to one of the sites and was prompted to run a search for my business. To my surprise, I wasn't found. Yext said they would scan my listings for me and fix any issues. And that's when I realized I was caught in an endless cycle.

No matter which way I turned, I needed Yext. They were the only ones who could save me. But the truth is, Yext doesn't do squat. Alexa still can't find my business when asked for a local recommendation. And while I appreciate Yext's efforts to get me on some lesser-known sites, the reality is that most people use Google, Bing, Facebook, and Twitter. And my business has been on those sites for years.

In the end, I bid audios to Yext. While their services may be helpful for some businesses, I found them to be more trouble than they were worth.

I completely agree with all the negative comments about Yext. It's a bunch of garbage that we have to pay to ensure that our information is accurate. Where is the soapbox when we need it?

Firstly, they force you to pay a weekly fee for each site they will correct. Many sites allow you to correct the information yourself for free. Alternatively, you can pose as someone notifying them that the information is incorrect, and it will eventually get fixed anyway. For free!

However, because I posted a complaint, my business line is ringing off the hook from Yext trying to sell their services. There's no customer service representative, and Josh, who I spoke to, was very rude. He was spamming incorrect information to sites, just like the last person. I've been to several sites that take me directly back to Yext, a paid site that supposedly "corrects your data" for a small fortune. What a joke! I strongly advise against using these guys.

Secondly, I agree with one of the posters that they own subsidiaries that link your incorrect data across multiple sites. It's a complete scam.

Lastly, these people are rude when you call them to correct information that, as a business owner, you should be able to do for free. It's your information, and you have every right to have it corrected for free. We should all be very careful when big data SEOs tell us that we need to pay them a monthly fee to watch the "chickens" when they are the fox.

In conclusion, Yext is a complete waste of time and money. Don't fall for their scam and don't use their services.

We've been using Yext for two of our businesses and we have to say, we're pretty impressed. One of the things we love about Yext is how quickly our listings go live after we pay. It only takes a few days for our information to populate throughout the networked directories and sites.

But the real value of Yext comes from the SEO boost we've seen. We were able to measure a quick SEO boost from the 20% of the links that have SEO value (not all 50 links have SEO value). And let's not forget about the 50 extra websites where they can do some good. Having a strong appearance in searches where you might otherwise have not been outstanding or not visible at all is a game-changer.

Despite having fairly strong websites and SEO presence for both of our first two test businesses, we're finding that the Yext network sites might see as many as 200 related searches per month for our little, local, rural test businesses. It's easy to make an argument, that if actively searching customers are in those directories, we want to have an impressive presence. Yext has lived up to all their promises and answered direct questions directly.

Now, we've read a number of other reviews that accuse Yext of extortion for offering a paid service to correct incorrect data on their "Partner Sites." We have to say, this is incorrect. Yext does not own the "partner sites." It's not extortion to get paid to fix a third party's mistake. Partner sites only means that Yext has an agreement with that site to allow Yext to insert very informative directory listings and to suppress information that Yext customers declare to be wrong.

Yext provides a free service to help you see if important directory listings are missing or incorrect. Then business owners have a choice. Create a profile with each of those websites, manually, one at a time (because they are all separate businesses), or pay for a Yext account to upgrade and correct all of those listings at once.

Overall, we highly recommend Yext. It's a great investment for any business looking to improve their online presence and SEO.

I gotta say, I never thought I'd be writing a review like this, but here we are.

As someone who runs a business that builds websites and does SEO for other businesses, I thought I was doing right by my clients by partnering with YEXT. Boy, was I wrong.

YEXT is supposed to help get your website listed on all the major search sites so that potential customers can find your business. Sounds great, right? Well, it was all sunshine and rainbows until it came time to renew my partnership with them.

First off, they had some trouble charging my credit card for my partner account. Not a huge deal, but it should have been a warning sign. Then, after my partner account was renewed, they went ahead and charged me for locations that weren't ready to be renewed yet. To the tune of $2999. Keep in mind, my partner account fee was only $199.

That's when things really went downhill. I called them up and asked them to credit back my card for the charges that shouldn't have been made. They told me their system doesn't allow for refunds. As someone who's been in business for 35 years, I knew that was a load of bull. Any business with a merchant account can reverse charges.

I spent hours arguing with three different people at YEXT, and they just wouldn't budge. They told me I needed to maintain my partner account so that my clients' positions in the search engines wouldn't be hurt. I told them I wanted to cancel my partnership, and they said I couldn't because it would turn off all my clients' accounts on their platform.

They refused to admit that I was the customer and that I was right. They should have refunded my money and worked things out with me, but they just wouldn't. I had to submit a dispute through PayPal, and I'm still waiting for a resolution.

My advice? Stay far away from YEXT until they get their act together. I don't know how they can be a public company with so many Better Business Bureau complaints against them. I filed one myself, and the BBB is investigating.

The CEO of this fraudulent business is Howard Lerman, and his cronies are Brian Distelburger and Brent Metz. If you search their names, you'll see plenty of complaints against them.

YEXT took all the money in my bank account without telling me. I woke up $3000 poorer than I was the day before. Shame on you, YEXT. I can only imagine how many other people you're doing this to who don't have the means to fight back.

If YEXT wants to make things right, they can send me my money back and this review can disappear. But until then, I'm warning everyone I know to stay away from this company.

Yext Inc. is a company that has caused me a lot of trouble. They have put me out of business by providing incorrect information about my business phone number. Even to this day, the wrong number is still showing up. I have tried to reach out to them, but they have refused to change the information without me paying their extortion fees. They have even required me to pay to remove the incorrect information that I never put on any of their partnered web search site listings.

It is a shame that Yext Inc. has resorted to such unethical practices. They force businesses to pay for a year of service to remove incorrect information from all their partnered sites. This is pure extortion, and it is not fair to businesses like mine. The links to fix the incorrect information go to Yext Inc. instead of the actual site where the incorrect information shows up.

Yext Inc. does not give businesses control to change the information unless they pay for their service. They have three links on their partnered sites for creating, changing, and claiming a website listing. If a business does not pay for their service, they are not allowed to change or remove any of the incorrect information.

I have an abuse complaint pending with their ISP providers, and I will next go to the FCC and the BBB. It is not surprising that the BBB.org site rates Yext Inc. with a "C minus." This is a bad company, and they are very unethical. It seems that their partner site, YellowMoxie.com, is also not willing to remove the incorrect information.

I was the very first negative Yext Inc. reviewer, warning people of their actions. Since then, many more people have posted their negative reviews as well. I am happy that I was able to bring their illegal activities out in the open for others to see. At least my business closing because of them had some good outcome by bringing this to the internet for everyone to see what liars they all are.

I hope that Yext Inc. falls off the face of the earth and goes straight to hell. That is where they would all fit in most comfortably. It is funny how a company that claims to help businesses can cause so much harm. I would advise everyone to stay away from Yext Inc. and their partnered sites. They are all bad and very unethical.

After reading the comments and reviews about Yext, I gotta say, I'm considering starting a lawsuit against them. I truly believe they're extorting people. Yext has partnered with Yahoo, which makes it hard to control your own listing. They won't help you unless you pay them. They have a monopoly on directories, and as a business owner, you can't do much about it.

It's interesting that Yext barely has an online presence, considering that online reputation is the service they claim to offer. I don't even know where to start, except that Yext has hijacked my client's listings. They won't let you have control, and although they have me in a contract for a year for $2000, I've pulled all my clients from their platform.

The Yext service is meant to help you get your clients NAP listed correctly on local and relevant directories. Six months later, and all of my clients still have numerous directory listings that are incorrect. At this point, I'm wondering what exactly I'm paying for? Seriously, what am I paying for when this is the only service they offer, and my clients still have many inconsistent listings?

In addition, on more than one occasion, the Yext platform has jumbled up all of my client's information. By this, I mean that every client account that I had listed with Yext was pushing out info associated with other client accounts. For example, GMB listings of my clients would have a completely different business's website and/or company description info or contact information from other clients of mine listed with Yext. I kid you not! This is the complete opposite of what I'm paying them for. I've had to spend hours of my own time correcting this, only for it to happen again.

I sent numerous emails with details and links to Yext support and my account manager regarding this, asking for help and for an explanation, and nobody was ever able to help me or explain. They dropped the ball both times. Nobody could provide an explanation. They left me on my own to correct it and manage it. Yext support has been disappointing on every inquiry since being in partnership with them, except once.

Another bit of information to point out is that I get numerous weekly emails informing me that portions of the Yext platform are down. I mean, these are regular notifications. I just got two right now. Yext is seriously the worst. I would not recommend this company or service to anyone. I consider this review a public service announcement, hoping I can save some other business owner from falling into the trap that I did with Yext.

Again, I am a paying customer of theirs and feel that partnering with Yext is the worst business decision I've ever made. There are several other tools out there that will do what Yext does, that are far more professional, efficient, and successful in getting the job done.

Yext is a company that offers a variety of marketing services to businesses. They have many partners, but one of them can be confusing. They have an automated process that claims to correct all of your listings by filling out a form, but it's just a way to collect your information as a sales lead. They won't actually correct any listings unless you join their system.

It's unfortunate that a lot of advertising and marketing these days can be misleading. I spent months trying to correct my business listings on my own, only to be directed to another Yext sales page repeatedly. Many sites use Yext to verify company information and receive a small fee from the monthly service charge. They trust this as the correct information because businesses pay an annual or monthly fee to promote the correct information.

I tried to fix these listings without Yext, but it was a never-ending task. Old data, information from customers, phone books, and competitors constantly confused the issue. However, I have since changed my mind about Yext. They offer a dashboard where you can control the information delivered to many of the pages that affect your website placement in search results. It delivers your corrected or updated data on an ongoing monthly basis. It also allows for upgraded or enhanced listings on most of those same sites. You can purchase this individually from most of those pages from $5 on up, each per month per site. However, times the 50 sites is cost-prohibitive. Yext allows you to control your information at a much-reduced rate and gives you the enhanced listings.

Yext by itself should not be your whole SEO solution, but it should be one of your mainstays. However, you need access to your agent to review your listings and help you use all the functions Yext has to offer. Just signing up on an online form and spending hundreds of dollars will not fix your issues. You need someone to walk you through the ongoing process, and while they promote it as an almost instant cure to all problems, it's not.

Is it worth it? Only if you have access to someone to help you correct the issues that pop up. Remember, you are linking together over 50 different web companies, so something will not go through or post correctly and should be reviewed weekly until fixed and then monthly to catch any wrong info that pops up.

Yext's centralized dashboard is wonderful for that. There's no need to log into 50 different sites to ensure they are still delivering the correct info. Just one sign-in with links to the sites. Correct or change info in one location and it populates across the 50 (most of the time) or shows the one not correcting. A note to your agent/support and usually within one day, it's fixed. I now use Yext and recommend it.

Patrick
Broken Arrow, OK
***625

Review update, December 24th 2015...
And a message to Yext employees, and Execs...

YOU'VE SUCCEEDED IN PUTTING ME OUT OF BUSINESS WITH YOUR INCORRECT INFORMATION OF MY WRONG BUSINESS PHONE NUMBER.
(Which still shows as the wrong number, even to this date)

I'm sure you are all happy now, and doing a YEXT happy dance...!

Don't bother to try and 'reach-out' to me, privately, or publicly... because you had the chance to change the wrong information, but refused to, since 2012, without ME PAYING your EXTORTION FEES.

I never put the incorrect phone number of my business on ANY of your partnered web search site listings, but you required a payment from me to remove them.

You should ALL be put out of business too, but by the FEDERAL GOVERNMENT, as well as JAILED, for your actions.

You posted the wrong info by illegally taking control of listings for my site, then changing the info there, or even simply posted the wrong info again, after I was successful in removing it myself in 2013.

I hope you all die of brain cancer, and your families too...!

It's funny how I was the very FIRST negative YEXT reviewer here, warning people of your actions... and since then MANY MORE have also posted their negative reviews as well.
I'm just happy I was able to bring your illegal activities out in the open,
For others to see 'the man behind the curtain'.
At least my business closing because of YOU, had some good outcome,
By bringing this to the internet, for everyone to see what liars you all are.

Fall off the face of the earth, and go straight to hell,
That's where you'd all fit-in most comfortably.

------- original Review-----

This company, YEXT Inc., forces a business to pay for a year of service to remove incorrect information from all their partnered sites. - That's EXTORTION, pure and simple, because the links to fix it go to them, instead of the actual site the incorrect info shows on. - And YEXT doesn't give you control to change the info unless you pay them - They have three links on their partnered sites, for creating, changing, and claiming a website listing. - If you don't PAY for a years worth of their "service" you are NOT allowed to change or remove any of the incorrect info. - I never put anything on any of the sites they partner with, but my incorrect business phone number showed, and I can't remove it, and YEXT says they can't either, unless I buy an account, instead of just asking their "partner site" to remove it free - Their partner, YellowMoxie. Com doesn't want to remove it either, when I asked them. I have an abuse complaint pending, with their ISP providers... I'll next go to the FCC,... The BBB. Org site rates YEXT "C minus"... Not surprising.!...:-)... This is a BAD company, and very unethical... So, it seems, YellowMoxie. Com is too... Stay away...!... Maybe ALL the YEXT partnered sites are as bad too, if they let this happen.

YEXT PLATFORM is one of the most corrupted platforms, they higher agents to work for platform, rate the merchant products, basically buy and resell products for 0.8% commission. In 2-3 days, they start pushing agents with buying products on a single duty platform job up to 35000usdt. They are using major corp names like Uber tagged, EB Football games, Microsoft and many brand names as their items to buy and resell. They hostage my 21588 USDT in their platform. It’s nothing but highway robbery. I report it to local police, and RCMP Canada. I hope they shut them down.

I've been with Yext for years and the level of support has become so abysmal. Getting any help to my satisfaction is non-existent. No phone support, which used to exist for Yext "Partners". If this is how they treat their "Partners", good luck getting anywhere with this company when you have a problem.

Regarding request (#1756292) in their system.

It's really disappointing that we have to take the time to write this review about Yext, but after reading other reviews, it seems like this is a common issue with their service. We were excited to try out Yext and see how it could help our company, but unfortunately, we were left hanging for weeks trying to learn the program and get help from their so-called "experts."

To be honest, we were really frustrated with the lack of support we received from Yext. We were promised that their experts would be there to guide us through the process, but that just wasn't the case. We felt like we were left to figure things out on our own, which was really frustrating.

After struggling for a while, we decided to try and manage things on our own. We were able to figure things out eventually, but we quickly realized that the value of Yext wasn't really worth it for us. We could do everything ourselves and didn't feel like we needed to continue using their service.

Overall, we were really disappointed with our experience with Yext. We feel like we were promised one thing and then left to fend for ourselves. We hope that our review will be taken seriously and that Yext will work to improve their service and support for their clients. Until then, we'll be leaving reviews on other platforms to make sure that others are aware of our experience.

I gotta say, I ain't too impressed with Yext. They keep sending us emails saying our business listing is all messed up on a bunch of different sites, but when I go check, everything seems just fine. It's kinda sketchy if you ask me.

And get this, their pricing is all messed up too. They got this fancy top package that's supposed to be the bee's knees, but the weekly rate actually comes out to less than what they charge for a whole year of that plan. Like, what the heck? That don't make no sense.

Plus, when they show us all the places we're listed incorrectly or missing info, they say we don't even have a Facebook page. But we do! It's like they didn't even bother to do their homework before trying to scam us.

Honestly, I wouldn't waste my time or money on Yext. Our listings are already correct on almost every SEO site out there, and I don't need some shady company trying to tell me otherwise.

I've been a loyal customer of Yext since 2018, and I've recommended their service to all of my clients. However, my recent experience with their customer service has left me feeling frustrated and disappointed.

In late February, I was automatically renewed for another year of service. I reached out to my representative to discuss the renewal, but I never received a response. As a result, I assumed that my account would be cancelled.

Unfortunately, I was wrong. Yext's ticket system informed me that I needed to inform them of my intention to cancel 30 days before my renewal date. I explained that I had tried to contact my representative, but I never received a response. Despite my efforts to communicate with Yext, they refused to cancel my auto-renewal.

These are tough times for everyone, and my agency's clients have all been forced to close their doors. I cancelled each individual client account with Yext, but I offered to pay for one month as a compromise. However, Yext refused to accept my offer.

In the end, I had no choice but to tell Yext to terminate my account completely. I will never work with them again. I'm disappointed that Yext chose to treat me this way, especially during such a difficult time. There are plenty of other services out there, and I will be exploring my options.

I gotta say, I had a pretty frustrating experience with Yext. I was doing a search for my company online and found a bunch of listings with totally wrong information - like a fax number listed as our main phone number, a phone number that didn't even exist, and an address we haven't had in over 15 years! I tried to contact each site to get the info fixed, but they all just directed me to Yext.

Now, I'm not one to shy away from paying for a service that will help my business, but Yext's prices are just ridiculous. They wanted a ton of money to fix all the incorrect listings they themselves had posted in the first place, and then they wanted me to keep paying every year to keep the info updated. As a small business owner, that's just not feasible for me.

It's really frustrating that Yext is essentially holding my business's online presence hostage. I never even authorized them to post these listings in the first place, and now I can't even fix them without shelling out a bunch of cash. It feels like blackmail, plain and simple.

Honestly, I'm pretty disappointed in Yext and the people who work there. It's not fair to small business owners like me who are just trying to make a living.

Yext is a company that claims to help business owners manage their online presence. However, I found their services to be a complete waste of time and money. They try to sell you something that you can easily do yourself. They even have the audacity to suggest that you entered your information incorrectly! I spoke to one of their representatives and told her that she didn't know what she was talking about. I entered all of my business information myself and did it exactly the way I wanted it to be.

What's even more ridiculous is that I did all of this for free! So why would I pay Yext to do something that I can do myself? It's a complete scam! I made it clear to the representative that I never wanted to hear from them again and that their company is nothing but a bunch of crooks. When she tried to speak again, I slammed the phone down and hung up.

In conclusion, I strongly advise against dealing with Yext. They are a complete waste of time and money. Don't fall for their scam!

I've been doing a lot of digging into Yext.com and let me tell you, I'm not impressed. First off, they charge you to fix incorrect phone numbers and addresses for your business. But here's the kicker - I think they might actually be responsible for the incorrect info in the first place! It seems like they have some kind of shady relationship with Yahoo that allows them to get away with this kind of thing. Meanwhile, Bing and Google won't let them claim business profiles.

But that's not all. Yext is also connected to other companies like applianceappointment.com, and they have a ton of advertising sites like local.com, superpages.com, and Manta.com. I wouldn't trust any of these sites with my personal information - who knows what they'll do with it?

And don't even get me started on the way Yext conducts business. They're constantly calling at all hours of the day, and they're incredibly rude when they do. It's like they don't even care about customer service.

Overall, I'd say Yext is a total scam. They'll corrupt your information and then try to charge you to fix it. Don't fall for their tricks - stay far away from this company!

So, we had a bit of a problem with our business not showing up on Yahoo maps anymore. We had been on there for a solid 13 years, so it was quite a shock to see that we were no longer visible. Yahoo directed us to Yext, and we decided to give it a try. We were talked into subscribing, and we told them exactly what we wanted. We filled out all the necessary information, and they told us that it would take about 30 days to see our business on the map and other related things.

After waiting for about a month, we finally saw our business on the map. However, it didn't last very long. In fact, it only lasted for a total of 2 months. We even kept our Yext information site and account updated for months following, but still nothing. We were back off the map almost the entire time we were signed up, and we still are today. We can't seem to find our business within any search engine searches, and my subscription ends next month. Needless to say, I'm not using them again. It was a complete waste of $500 for the 6 months we paid.

As it turns out, you can actually go through Yahoo directly and pay less! We got ripped off, so I'm warning others to be careful. I probably won't be going through Yahoo either. I'm done with Yahoo and Yext altogether, unless it's free.

I recently had an experience with Yext and I have to say, it was not a positive one. Their sales team seemed to have no idea what they were talking about. They started off with a poor sales pitch about local directory submissions, which I could actually do for free if I took the time to do it myself.

What really bothered me was when they tried to tell me that my website wasn't showing up on Google, Yahoo, and Bing, when it actually was. It's like they thought they knew exactly what my target audience, keywords, and goals were for my internet marketing campaign. One of their representatives, "Josh," even gave me a keyword suggestion that was searched 0 times according to Google's Keyword Tool. Thanks for the great advice, Josh. You just told me how to make my company fail.

To make matters worse, when I asked them a question, they got an attitude with me over the phone because they didn't know how to answer it. Then they tried to call me over and over again until I had no choice but to call the authorities to get them to remove my number.

Overall, I would not recommend Yext to anyone. Their sales team seems to be clueless and unprofessional. Save yourself the headache and find another company to work with.

I gotta say, I was pretty frustrated when I found out that I had to pay just to fix some wrong information. I mean, come on, why should I have to pay for something that should be correct in the first place? But that's not even my main issue with Yext. As someone who does Search Engine Optimization, I thought I'd give it a try when a client asked me to sign up. So I signed up both myself and the client, and I have to say, the control panel is pretty decent and it does fix incorrect information. But here's the thing: it didn't generate any extra traffic to either of our websites, and it didn't improve our rankings on Google. And let me tell you, I paid good money to fix some listings and get on some directories that I wasn't on before. But it was all for nothing, because it didn't make any difference in terms of traffic or rankings. And let's be real here, most of the directories that are worth anything, you can sign up for directly once and not have to pay an annual fee like you do with Yext. So really, what's the point?

Another thing that bugs me is the idea that a business is constantly changing their contact information. I mean, how often does that really happen? Not very often, if you ask me. But Yext still charges an annual fee, even though it's unlikely that a business will need to update their information that often. It just seems like a waste of money to me.

Overall, I'm not super impressed with Yext. Sure, it fixes incorrect information, but it doesn't do much else. And for the amount of money you have to pay, I just don't think it's worth it. If you're looking for something that will actually improve your website's traffic and rankings, I'd suggest looking elsewhere.

I recently came across Yext, a website that claims to help businesses manage their online presence. At first, I was intrigued by the idea of being able to easily update my business information across multiple search sites. However, after doing some research and reading reviews, I have some concerns.

One thing that stood out to me was a response from a Yext representative to a review on another website. The representative claimed that business owners are always free to go to each local search site and make updates directly. This is simply not true. In fact, for many sites that are involved with Yext, there is no way to update your information directly without going through Yext and paying a fee.

This is concerning to me because it feels like a bit of a ransom. As a business owner, I should be able to update my information for free and without having to go through a third-party service. Additionally, this could mislead the public who are looking for accurate information on businesses.

I understand that Yext offers other services such as review monitoring and analytics, but the fact that they charge for basic information updates is a major drawback in my opinion. It also makes me question the validity of the information on search sites that require Yext to update business listings.

Overall, while I see the potential benefits of using Yext for online presence management, the fact that they charge for basic updates is a major concern. I would recommend doing thorough research and considering all options before committing to using their services.

I do not want my phone number or/and address, business hours or service list posted on the internet, outside of my website. I'm currently based in my home and I do not take public clients into my business. YellowMoxie is the site I am currently having trouble with, I have tried to fill out their form to remove or at least change my business address, but every time I try the form says try again. I would like to know who provided them with my information, I'm going to guess it was Verizon, who by the way also charges to modify your information.

We just signed 13 subscriptions with Yext, and someone was helping us to setup our account, however, it's been almost 3 weeks and our Google My Business account's still not connected to Yext's platform. Technical support was extremly slow and doesn't know what they are talking about.

Today, I met an angry client bcs our address on Apple Map was messed up. She went to a wrong location bcs of the wrong information. I logged into my apple map account and realised that the wrong information was forced sync into my apple map account.

I just cannot believe it. The only reason we signed contracts with YEXT was letting them to make sure that the NAPs would be correct.

Obviously, they do not care about their business and reputation. Our business is losing money everyday... I don't know what to do now.

Yext purchased control of my Yahoo business listing awhile back, which was a free service when I set it up. Now, in order to update my listing or have it removed, Yext expects me to pay them as a member. This is extortion. Plain and simple, yes? Every attempt to get my listing removed from their control has gone in circles and I am livid. This listing is among the first to appear when my name is searched and it contains outdated information as well as images. It must be removed, but I will not pay criminals to do so.

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim I had inform them 30 days before renewal. Had a rep contacted me I would have. These are tough times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume I will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Yext posted a complaint from a so called customer against celina dairy queen on our google review page saying if you eat there you will get food poisoning. This is slander without proof. I want the post taken down. It was made by a lisa green who is friends with an employee that was just fired. This review was posted and is so not true. We have a health score of 97. I would like for the bad review to be removed as soon as possible. Food

Yext constantly uses the free listings links to lure you in and charge you to advertise. This company is satan's right hand. Shame on them. Don't have any money or a job which is why I am trying to get a free listing. Hell awaits companies that thrive on the innocent hard working LOWER CLASS citizens.
YEXT is evil. I receive emails everyday to fix my listings. STOP and fix you salvation evil doers!

I do not want my phone number or/and address, business hours or service list posted on the internet. I'm a small home based business not taking in new clients. I have made several attempts to delete my business info from several search engines, maps etc. Listings that I was not ever asked to review or did I agree or sign up for. Yext is a scam company that makes it difficult to edit or delete business information on listings of anybody affiliated with them, like mapquest and others. In the last 6 months I have made several attempts to change and delete my information from companies affiliated with yext and I haven't been able to successfully do so.