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YesStyle
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4.5 547 Reviews

YesStyle Complaints Summary

3 Resolved
63 Unresolved
Our verdict: If considering services from YesStyle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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YesStyle reviews & complaints 88

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Newest YesStyle reviews & complaints

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I
8:44 am EST

YesStyle Products were paid and never arrived

I've placed an order on November 25th 2022, and hasn't arrived. Tracking number from trackyourpackage.eu shows no updates from january 1st 2023.

When I wrote YesStyle they said they won't refund because it's been too long, more than 3 months, and I should contact the carrier. But that website only tracks your order, there's no contact information.

So, basically, they don't care if you paid for their products and didn't receive them.

Desired outcome: Receive the order or a refund

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C
2:22 am EDT

YesStyle My skincare products are missing

Hi,

I usually have no issues when ordering from YesStyle, but this time my order never arrived. I placed my order almost a month ago on the 17th September., but the package still hasn't arrived. I emailed the customer service but hasn't gotten a replied yet. I have tried contact the customer service but I was left on hold.

I can't even track my order.

Please try to find a way to solve this issue as it is very frustrating and I paid a lot of money.

Desired outcome: I want either a delivery of all products or full refund

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L
10:14 am EDT

YesStyle Skincare products from Yestyle

Hello,

I placed my order almost a month ago on the 15th September. The order number is [protected].

The 5 items I purchased are:

Dear, Klairs - Freshly Juiced Vitamin Drop [35ml],

COSRX - Low pH Good Morning Gel Cleanser [150ml,

Elizavecca - Milky Piggy EGF Elastic Retinol Cream 100ml [100ml],

COSRX - Advanced Snail 92 All In One Cream [100g],

COSRX - Advanced Snail 96 Mucin Power Essence [100ml].

The total I paid was 68.13 euro.

Its status is 'shipped' although I have no further information about this and using tracing numbers has given me no information. The tracking number is tracking number LS172432808NL.

Chatbots have not been able to help. Please advise on the situation. I would appreciate some sort of response as I have emailed 3 times about this issue.

Desired outcome: Delivery of all products or full refund.

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S
12:07 pm EDT

YesStyle My order is missing! And they dont care!

My order is missing and I email them that my order hasnot been delivered yet and its alrdy been a month. They replied we will reship the orders. And that hasnot been done at all. It will be 2months nxt wk, and still dont have any information about my reshippung orders. Everytime I email them, their reply be like - orden will be reshipped anytime soon. Ihave asked my refund, and they said, they cannot refund only can credit to my yesstyle account. Like wth! What if I donnt wanna use them at all. Its so frustrating.

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B
8:21 pm EDT

YesStyle Yes style

My parcel is missing,when I track the order it shows delivered but can't find it in my place.its rely stressful

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N
3:58 pm EST

YesStyle out of stock

i had ordered some pants and its waiting for stock i email yesstyle about it but they haven’t responded can i just cancel that one item the rest is ready to ship just not the pants so can i cancel it

Desired outcome: i want my pants

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V
7:43 pm EDT

YesStyle Charged without sending my order

I never received my order and after 3 months of complaining they said they couldn't refund me for the lost package. So I basically lost money ordering from their page.

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P
8:09 pm EST

YesStyle Package Never Arrived

Usually I have no issues when ordering from YesStyle, but this time my order never arrived. It was supposed to arrive by November 14th as so I'm told on the website, but it's now December 2nd and the package still hasn't arrived (ordered October 15th). I'm upset that customer service has been so unhelpful and I've gotten no help in the two weeks I've tried contacting them. I want a refund or a resend of my order because I contacted the shipping company and the customer service representative said my package was lost and closed my file saying I needed to contact YesStyle about this issue. However, YesStyle has been very uncooperative in communicating with me. I feel like I've been scammed. I want my money back or a discount for all this hassle.

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P
P
Postal e
Hollywood, US
Feb 18, 2023 11:58 am EST

someone stole my package 💀💀💀

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D
7:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YesStyle has left an official reply on this complaint.

YesStyle Returns

They give only 14 days for a return, so I paid 13$ for a label which they said I had to pay for and then they never refunded me so I emailed them. They said I did not return it within 14 days, I am a clinical student so I am very busy but it had to have been close. So I got no refund at all, gave the company about 60$ for free! I will NEVER shop here again. The items I returned were two clothing items, don't let the pictures and reviews fool you the clothes are TRASH.

Desired outcome: Refund in full

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The complaint has been investigated and resolved to the customer's satisfaction.

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J
3:59 am EST

YesStyle refund

After filing for a return Yesstyle promised me a full refund on Paypal, only for 2 days later refund me in store credit. A month after I had made my order, the package had still not arrived, so I checked the tracking number to see where it was. It said that an attempt was made to deliver it to my house. I had not received any call, message, email and there wasn't anything in my mailbox to suggest the courrier had been there. I contacted Yesstyle and the courrier, and after a few days they told me the order had been shipped back to Hong Kong without my knowledge or consent. After a few emails, Yesstyle promised me a refund to my PayPal, as long as I paid the delivery fee (ridiculous, but I accepted). Two days later, they send me an email stating that they had refunded me through Store Credit instead of PayPal. I am furious, I want my money back and I will never order from this store again.

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T
1:55 am EST

YesStyle I never received my package and customer service sucks

It's been almost a month and I still haven't gotten my package. When I was notified it was held up in customs I was told that yesstyle should have given me a clearance number and when I asked them they told me I cannot get a refund and lose my money. DO NOT SHOP HERE YOU WILL LOSE MONEY ON CLOTHES THAT WILL NEVER END UP ARRIVING ANYWAYS. I'm so irritated at how unhelpful customer service was.

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nanathatsme
, US
Dec 19, 2019 11:13 am EST

Maybe it will make me feel better after writing this message. so let's go !

I ordered three times the same product and only one came.
When I asked them, they took about 1 or 2 days to respond me which is acceptable. At first, I was like " When are you planning to correct your mistake?" they were like blablabla " did you check that the parcel..." after one week, they finally told me : " when it's in stock we'll ship it to you but then you have to wait about 7-30 days for the REGULAR shipping" ...
I saw that it would be in stock only after a long time and with the shipping I'll have to wait forever.
Knowing that the products were ordered to give during christmas time.
Then I started to tell them them I wanted a full refund + compensation and gave them a second deadline ( Yes, I didn't precise but that was the second)
Two days later, they finally shipped my missing order but my shipment will barely arrive on time.

Conclusion: what does it say in the law (HongKong policy) ? If they didn't ship me my two missing products, will I be able to ask for a full refund + COMPENSATION (example: I had to buy the 2 same products at a higher price) ?

Please tell me !

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L
2:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YesStyle I have ordered my items from yesstyle and still haven't received my package.

I have ordered on 8th September 2019 and my order was shipped on 23rd September 2019. I have used Standard delivery service which takes one month for the package to reach it's destination but it's already have been more than one month and I want my package as soon as possible. The package didn't have a tracking code available but i have the order no. with me. The order no. is- [protected]. I don't want any refunds i just want the items to reach my address as soon as possible. If the company not willing to help me this is actually becoming a bad reputation for them. Please help.

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G
12:54 am EDT
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YesStyle I will make bad reviews of yes style every time I see a third party business practices complaint website.

Amazon needs to clearly point out shipping point of origin. YesStyle, for example is one of your sponsored companies that has my refund for store credit tied up in china somewhere waiting for the inventory to arrive from thier "suppliers." It's been over two weeks and it still hasn't shipped And they offer store credit only--no refunds. I WANT MY MONEY BACK! They won't give it back. And YesStyle's men's regular 5x equals about a men's large, in the u.s. YesStyle is a scam! They send you stuff that they already know won't fit and then they tie the customer money up!

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Update by Gunter Scott
Jul 26, 2019 12:56 am EDT

Amazon needs to clearly point out shipping point of origin. YesStyle, for example is one of your sponsored companies that has my refund for store credit tied up in china somewhere waiting for the inventory to arrive from thier "suppliers." It's been over two weeks and it still hasn't shipped And they offer store credit only--no refunds. I WANT MY MONEY BACK! They won't give it back. And YesStyle's men's regular 5x equals about a men's large, in the u.s. YesStyle is a scam! They send you stuff that they already know won't fit and then they tie the customer money up!

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C
5:21 am EDT

YesStyle shipping process unclear

I ordered over $100 worth of clothing and used Express shipping as I wanted cute clothes before vacation. I left more than enough time for the shipping to even come late before I left for vacation. It took a week longer than it said it was going to take, and I waited everyday to accept the shipment at door front so it wouldn't get lost. The package never left the shipping facility in a nearby city. I received an email saying the address needed more information, and I quickly corrected it. Even after, It was stuck there for a while so I let my family member go and check. They needed my personal Identification even though my family member had the same last name and address as me. I was unable to receive the package still. I come back from vacation and go to the facility and they tell me the package is returned to the shipper! So now my clothes are back in Hong Kong. I email yesstyle and they reply quickly saying the courier has abandoned the order and no returns can be made, and they have no further arrangements on the issue. So I am left with no clothes and I can't get my money back.
Even if it was an issue on address or identification, if the customer never received the clothes, there should at least be store credit or a card reimbursement (at least a refund excluding shipping!)

Timeline:
Ordered May 30th (Express Shipping)
June 5 at local facility
no updates
before July 13th (shipped back to Hong Kong)
-no updates on order on either websites-

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R
2:49 am EDT

YesStyle service trouble facing for order and payment already done

This is regard to order [protected] made on 14/4/2019. Ive been waiting since a month now I have not been notified also my order is only showing processing. This is so wrong how can I be charged for the items without knowing about the arrival or availabilty of the items from suppliers. Only after I sent an email im getting this reply from yesstyle that the products are not been sent by supplier. The items are in stock I can see them in the app and sent screenshots to customer service mail too. When requested yesstyle they emailed me saying. The new item must be of the same or lesser value than the original item. The glow kit I purchased was on discounted sale at the time I purchased. Now it happens to be on full price, which is not my problem. The compensation for the discounted price should be adjusted by you or the supplier, why should the customer be at the loss? After the order and the payment are processed almost a month ago. This is not right on your part to trouble the customer this way after you have given discounts or simply dont give them as offers just to trouble customers later.
I therefore request you to not delay my order and make the necessary arrangements to deliver the order I have placed. I have beared enough patience on this matter. Both the glowkit and the multistick, must be processed from any supplier or from the in-stock available items, as I can see them on your website yesstyle.com with the original price.
Price is not my concern as it has been your mistake or the suppliers your company deals with, as you should not display the items out-of-stock upon its non-availability and accept payments from customers and confirming through emails they will be delivered, I still can see the products available in the app after confirming the order and card payment done immediately month ahead and when now asked your conveying me this. And now at the moment the customer is at trouble because of your carelessness. How can you compensate for the customers loss of my time and money?

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A
7:34 pm EST

YesStyle never received my order

I've never received my order [protected]) that was placed back in October 8th. This was dealt really poorly by this company. They said they were going to reship my order then somehow got cancelled and when I asked about they said the reshipment was canceled due to the system error, they were going to processed the reshipment of my order and a shipment confirmation will be sent to me once the order has been dispatched, this was back in December 19th, now we're almost in February and still no email, no order, no nothing

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T
Tsering lhamo
, IN
Oct 23, 2019 9:50 am EDT

My order is not shipped. But i got email that IT has been shipped.

T
T
Tsering lhamo
, IN
Oct 23, 2019 9:49 am EDT

I didn’t receive my order. But I’ve Got a email that IT has been shipped.

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M
2:29 pm EDT

YesStyle I haven't received my parcel and they asked me to pay twice the postage fee!

I have purchased goods from YesStyle many times but had a very bad experience with my last order.

Recently, I placed an order with YesStyle with free shipping. Everything seemed fine until there was a problem with the delivery of my parcel and they asked me to pay double the shipping costs before even seeing my parcel!

My parcel was held by UK Customs with a Customs fee to pay. Royal Mail was supposed to deliver a Customs card, which apparently was required to make payment of the Customs fee and release the parcel. However, despite my multiple calls to Royal Mail, the Customs card was never sent to me and the parcel was sent back to YesStyle.

Now YesStyle is asking me to pay the double the shipping fee: reimbursement for the first shipping (even if shipping was free in the initial order) and another one for the re-shipping of goods. What a joke! Why do I have to pay for Royal Mail faults?!

I would have never placed the order with them if I had to pay the shipping costs.

And there's a cherry on the cake: if I cancel the order, they are not going to refund me... they said they will only credit the amount to my account (to be used against another order that I will never make!) less the shipping costs for the initial order (even if the order had free shipping). I feel I'm being scammed here...

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J
2:31 pm EDT

YesStyle order number [protected], one of the products that I had paid for is missing from the order package.

Order Number
[protected]
Order Date & Time
[protected]:57 PM
Shipment Invoice number: 9601294

Hi,

So I ordered couple of items from YesStyle on 29th June, 2018 and received them yesterday, 28th July, 2018, except one of the products was not there.
I Did not receive 'Advance snail 96 mucin power essence, 100 ml', though I have already paid for all the products.
Can you please let me know why this product was not shipped?
And are you going refund me for this or you are going to ship it?
It takes one month to get the products (which I'm not complaining about!) and it's disappointing to say the least when you don't receive the product you have paid for.
Please check and let me know ASAP.

Thank you
Jayita Das

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A
6:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YesStyle 5-10 shipping days bs its 9 days hasn't even been sent out

1. the processing was over and was 'sent' out 21st July
2. I didn't get tracking (Royal Mail) until 24th saying 'Service used:
Royal Mail Tracked 48™
The sender has advised us they're preparing your item. More information will be available when we receive it.'
3. yes style then said no it was sent out on 21st be patient now its 9 days in I called Royal Mail they confirmed they're yet to receive a postage

I need it by 31st yes style is a scam I'm thinking of sueing I've found a loop hole if anyone wants to email me bad things that happened it would be appreciated!

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R
12:31 am EDT

YesStyle Shipping/costumer sevice

I order about 200 dollar worth of things on this website so I can get the fastest shipping which is (3-5) days. I ordered it on Feb 6th and today is April 24 that is almost 3 months late. One of my item was canceled I contacted them 3 times through email because they never answer their call NEVER, they did not reply. So I called them on march the 14th she told me it was shipped and will come here in a week still not here also no tracking number and update. starting to worry if this is a SCAMMMMMMM really want to warn the people that's interested in buying from this website.

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YesStyle Customer Reviews Overview

YesStyle is a popular online retailer that offers a wide range of fashion, beauty, and lifestyle products from Asia. Our reviews show that customers are generally satisfied with their shopping experience on YesStyle. Here are some of the positive points that stand out:

1. Wide selection of products: YesStyle offers a vast selection of products from various Asian brands, including clothing, accessories, beauty products, and home goods. Customers appreciate the variety and the ability to find unique items that are not available in their local stores.

2. Affordable prices: YesStyle's prices are generally lower than those of other retailers, making it an attractive option for budget-conscious shoppers. Customers appreciate the value for money and the frequent discounts and promotions.

3. Fast and reliable shipping: YesStyle offers free shipping on orders over a certain amount and delivers to many countries worldwide. Customers report that their orders arrive quickly and in good condition.

4. Excellent customer service: YesStyle's customer service team is responsive and helpful, according to our reviews. Customers appreciate the prompt and courteous assistance they receive when they have questions or issues with their orders.

5. User-friendly website: YesStyle's website is easy to navigate and provides detailed product information and reviews. Customers appreciate the convenience of shopping online and the ability to compare products and prices.

Overall, YesStyle is a reputable and reliable online retailer that offers a wide range of affordable and stylish products from Asia. Our reviews indicate that customers are generally satisfied with their shopping experience and would recommend YesStyle to others.

YesStyle In-depth Review

In Summary: YesStyle is a comprehensive online retail platform that offers a wide range of Asian fashion, beauty, and lifestyle products. The site is well-designed and user-friendly, with a mobile-responsive interface that makes shopping on-the-go a breeze. Customers can enjoy a vast selection of brands and products, with regular updates on new arrivals and trends. While product quality generally receives positive feedback, there are occasional concerns about sizing and material discrepancies. YesStyle's pricing is competitive, and they offer various discounts and a loyalty program. Customer service is multilingual and responsive, though some users have noted challenges with returns and exchanges. Shipping options are diverse, and while delivery times can vary, international shipping is a strong point. Payment methods are varied and secure, ensuring customer data protection. YesStyle actively engages with its customers through reviews and social media, and while they are making strides in sustainability and ethical practices, there is room for improvement. The site's return on investment is generally favorable, with many customers making repeat purchases. Compared to competitors, YesStyle holds a unique position in the market, especially for those interested in Asian fashion and beauty products. The final verdict is that YesStyle is a solid choice for consumers looking for variety and value in this niche market.

Website Navigation and User Experience: YesStyle's website is intuitive and easy to navigate, with a clean design that enhances the shopping experience. The layout is well-organized, allowing users to quickly find product categories and specific items. Mobile responsiveness is a highlight, ensuring a seamless shopping experience across different devices. The search functionality is robust, with filters that help narrow down results effectively.

Product Range and Selection: The variety of brands on YesStyle is impressive, catering to a wide range of tastes and preferences. Product categories are extensive, covering beauty, fashion, accessories, and more. While most items have a good range of sizes and options, some customers have noted that sizing can be inconsistent. YesStyle is proactive in introducing new arrivals and keeping up with the latest trends.

Product Quality and Authenticity: The quality of materials and fabrics is generally good, with many customers satisfied with their purchases. YesStyle guarantees the authenticity of its brands, and product descriptions are detailed, though some buyers have reported discrepancies upon receipt.

Pricing and Value for Money: YesStyle's pricing is competitive within the market, and they frequently offer discounts and promotions. The loyalty program, known as YesStyle Elite Club, rewards repeat customers with points that can be redeemed for discounts on future purchases.

Customer Service: Customer service is responsive and offers multilingual support, which is beneficial for YesStyle's global customer base. The return and exchange policies are in place, but some users have experienced difficulties with the process. Customer service is available during extended hours, though not 24/7.

Shipping and Delivery: Shipping options are varied, with costs that are reasonable, though sometimes high for expedited shipping. Packaging quality is generally good, protecting items during transit. Delivery times can vary significantly based on location and shipping method, but tracking is provided. YesStyle's international shipping capabilities are a strong point, serving customers worldwide.

Payment and Security: YesStyle accepts a wide range of payment methods, including major credit cards and PayPal. The checkout process is straightforward, and the site employs robust security measures to protect customer data. Transactions are secure, giving customers peace of mind when shopping.

Customer Reviews and Feedback: Customer reviews are readily available on product pages, providing valuable insights for potential buyers. YesStyle moderates reviews to ensure authenticity and typically responds to negative feedback in an effort to resolve issues.

Social Media Presence and Engagement: YesStyle is active on various social media platforms, posting content that is relevant and engaging. They interact with customers and have built a community around their brand, which is particularly strong on platforms like Instagram and Facebook.

Sustainability and Ethical Practices: YesStyle has begun to address sustainability and ethical practices, though there is still progress to be made in these areas. They are taking steps towards environmental impact reduction and ethical sourcing, but details on specific initiatives are not extensively documented.

Return on Investment: Many customers report satisfaction with the longevity and durability of products from YesStyle. After-sale support is available, and the overall satisfaction and repeat purchase rate are high, indicating a positive return on investment for most customers.

Comparison to Competitors: YesStyle holds a unique market position, specializing in Asian fashion and beauty products. They offer a competitive advantage with their extensive product range and international shipping capabilities. However, they face competition from other retailers that also offer Asian products. Their industry reputation is generally positive, though they have not received significant awards.

Final Verdict and Recommendations: YesStyle is a great destination for consumers interested in Asian fashion and beauty products. The pros include a wide selection, competitive pricing, and a user-friendly website. The cons are potential issues with sizing and material quality, as well as return and exchange processes. YesStyle is ideal for customers looking for variety and value in Asian-inspired products. Overall, YesStyle is recommended for its comprehensive product range and satisfactory customer experience.

How to file a complaint about YesStyle?

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1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with YesStyle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with YesStyle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against YesStyle on ComplaintsBoard.com.

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Phone number

+852 2786 0817

Website

www.yesstyle.com

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