Yatra Online
reviews and complaints

As someone deeply familiar with the travel industry, it pains me to see the consistent negative experiences shared by customers on various platforms. Yatra, once a promising name in the travel sector, seems to have fallen from grace. Reading through the reviews, it's evident that issues range from misleading information to poor customer service and even booking discrepancies. The lack of transparency and accountability is alarming. As a fellow traveler, I urge you to exercise caution when considering Yatra for your travel needs. Your journey should be filled with excitement and joy, not frustration and disappointment.

Yatra website has an offer in place, where you can get ECASH points on the bookings that you make. This ecash ( as they say) can be used to pay for your next flights. I booked an international flight using yatra and got around 4500 ecash as part of my transaction. Next time I go to book a domestic flight and try to use that ecash; surprise; I can't use all of my ecash; but just a part of it. This is just a flawed system and will leave you cheated. Please read all the details carefully about ecash discounts (if you can find them) before booking.

Very good website for making a trip plan along with hotels and your favorite tour packages for your favorite spots.

Yatra representative will call you within the next 2 hours from ***3924 Alternatively, you can call us on ***924

I want to reschedule my flight from ORLANDO to Mumbai but YATRA. COM Tried calling [protected] between 9 am to 6 pm for rescheduling my ticket from Orlando to Mumbai

But this number is never attended .

VIMAL THOSAR BOOKING REF NO [protected] TICKET NO 125-[protected]-20 AIRLINE PNR WEL8R5

UDAY CHITALE BOOKING REF NO [protected] TICKET NO [protected] AIRLINE PNR 59NZRK

NEW TRAVEL BY FLIGHT British Airways BA - 4876 10 January 2024 2 Adults

ORLANDO TO MUMBAI

United Airlines refunded to Yatra more than a month back. Yatra did not refund to me. I have sent bank account information and cancelled check many times.
Everytime I send mail to customer service, they give copy paste reply asking for bank account information and cancelled check

Yatra ref: [protected] United Airlines PNR: F0P0LJ

Yatra refund complaint 6291556794 all on this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. The page consists of 4 mandatory fields: company name, product/subject of a complaint, details and category. Address of the company where incident took place is optional, but highly recommended to be filled as well.

Upon submitting a complaint, if it's against a specific company, we will notify it via e-mail and hopefully

I was Booking a Train Ticket Today And they deducted the Amount of Rs 11348/- frommy bank account and my Ticket Transaction was not successful but the Money was Debited from my account and i have swnt them 3 Mails.. Still they have not Given me any Reply.
So i am going to File a Case soon

I have booked tickets through yatra.com to srilanka, due to covid19, indian government has asked the citizen to stop travelling abroad, I am unable to cancel my tickets on your platform

Kindly refund my money as soon as possible

The directives from the government have clearly mentioned that airline should provide refund and hope yatra will pass on the benefit

Yatra reference ..[protected]..

As Air India has cancelled all flights to Rome, due to covid-19, and no one at yatra has bothered to contact me...I have sent you email, filled your stupid forms, phoned your overworked, mentally incapable staff at support..

As the Air Minister has even publically announced that people should be getting whole refunds.

So then yatra….what are you going to do….as you have not bothered to do anything

The airline cancelled my flight and I chose for a full refund. Airline sent me the email having details of total amount to be refunded.
The booking was as made through Yatra.com, I had to request yatra to claim my refund.
Yatra as per policy charges Rs. 400 per person for even claiming the refund.
I feel that this is completely unfair when Yatra is again cutting part of refund amount which the airline is ready to pay back and when the cancellation is not made by the customer in Yatra.

Airline PNR : BK3C3N
Flight : IndiGo(6E - 746), Kolkata to Pune
Refund amount from Airline : INR 5902.00
Refund amount from Yatra : INR 5652.00
Yatra Ref Number : [protected]
Date of Booking : 26 Sep'19

Desirable Resolution : As it's not the customer's choice to cancel a ticket, I want the whole amount from airline to be refunded (INR 5902).

Thank you,
Ashim Chakraborty.

have booked for 1dec to 3 dec in courtyard Marriott in madurai. Even while confirming my payment I have checked and taken screenshots. After my payment it tells me I have confirmed booking for goa on some other dates.
I really dont understand whts wrong with ur app. But this morning its has wasted a lot of my time . I have tried to call ur call center even she cant help much asking me to go back to your app to cancel my booking.
Now it's not refunding full amount. For no mistake of mine I have been penalized by yara

we booked a trip from yatra.com for Singapore as per advertised on their website and paid them the token money also. one and a half month after booking the trip a representative from yatra.com called me and told that our trip has been cancelled as the airlines was not fully booked. now what i do not understand is if airline is not booked then how it is my responsibility. it should be yatra.com responsibility to arrange my mode of travel. by cancelling my trip they have ruined my holidays. what these guys think of themselves? can you play with anyones feelings and emotions just like that? when you have promised something then they should fullfill it. i have paid whatever money they have asked me now where lies the problem. i need an explanation and resolution to my problem.

H team,

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on February from Hyderabad to London round trip for 2 (myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but Yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown Ng on their website either. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct against 2 very senior citizens and i have to approach the consumer forum.

Please help me receive my hard earned money.

Regards,
Prabhakar Rao T

Another disgusted customer here. I booked a package to Thailand for my mother who is aged 76 years on a group tour. Ref No: [protected]. Package is from 10th July 2019 to 14th July. Four nights and five days. She has been charged 38, 000. After her arrival at the airport she was not allowed to check in her baggage. She was so scared and worried and went through so much trauma as Yatra had not payed for baggage.She had to pay 2, 500 to check in baggage that hardly weighed 14kgs.
Right now I got a call from her from Bangkok stating that they are not taking her on any sight seeing in Bangkok and she is free for two whole days.They promised half day city tour, when I asked customer care they said they took them to some art in paradise in Pattaya. How can they change the itenerary without informing us? This is cheating and Yatra is the worst travel company ever. I have travelled with so many travels but never have I come across such a horrible company. My mother is now alone and so disappointed, and helpess. I want Yatra to compensate for this emotional trauma.

I have booked the bus in Yatra website using the gift voucher. Then I had to cancel it due to unexpected situation. Cancellation was done on April 24th. After that I have emailed & contacted their customer support almost 20 to 25 times. Whenever, I call they used to say the refund would be processed in 2 to 3 days. But so far nothing has been done. Pathetic service I ever received from a company to their customers. Irresponsible team they have . I stopped following up with them as there is no point in doing so. I will never book anything in Yatra going forward.

i have booked my holiday for bhutan. they have not done my single booking properly. i have to wait every where for 2-3 hour. i have to give them call for my booking. which lead my mobile bill for 25000/- .

Yatra/ it employees have completely spoiled our entire trip and caused us mental agony and harassment which cannot be described in words. I claim refund of 50% of amount of tour package I paid to Yatra for the physical and mental
harassment we went thru because of Yatra. and 25000/- of mobile bill. Yatra & its employees for deficiency in service, cheating and breach of trust at your costs and risks.

We paid money for 5 star hotels, private taxi and tour guide but received none of these. They had written it wrong in the itenary and when we complained about it, we were assured that the agent in Thialand was informed everything and we would receive all the services we had paid for. But we got none.
The Yatra reference number was YA19047448.
We paid ₹63, 500 for a 7 day trip to Thialand excluding the flights. This amount was paid for hotels, private taxi and tour guide. The services we received were hardly worth half the amount. Our whole holiday was ruined and we tried calling the agent Utsav, who was dealing with our case, he did not response at all. He saw the messages but did not reply and when we tried calling him, he switched off his phone. This is so disappointing.

Booking reference m57w3p I had cancel my flight of my 2 member ruma bhatwal and shruti bhatwal from srinagar to mumbai. Flight cancelation penalty had been removed from goair please refund my full amount of rs 6000 from goair as already for same pnr m57w3p yatra.com had deducted rs 400 per person which I had received refund. Request to refund complete amount of rs 6000/

With regards
Rahul bhatwal
[protected]

I booked a multi city route with yatra.com involving three cities.
They booked 2 flights out of three, and mentioned that they would call me back in 2-3 hours to have this sorted. They did not call.
I called them the next day to check the status and they asked me to either get a partial refund of the 1 flight or pay an extra amount to confirm booking this booking.

Looking back at this, I make the booking with full payment as a mark of acceptance of a transaction provided to me by yatra. By doing so I kept the terms of the transaction. However, once paid, Yatra.com asking for more money is a breach of terms and trust and should be held liable for cheating. This particular episode has happened to me twice out of the only 2 times that I have dealt on Yatra.com. I consider this amounting to online fraud and requires serious action.

Please avoid Yatra.com as much as is possible.