The complaint has been investigated and
resolved to the customer's satisfactionResolved yankee retail/the home decorating co. — possible fraudulent practices
resolved to the customer's satisfaction
Ordered bedding online 8:50 pm Wednesday Sept. 23 2009. The next morning, I awoke to email confirming order with ETA of Oct. 9 2009.
At 9:15 am that day, Thusday Sept. 24, I called company and cancelled order (ETA too late). "Rebecca" advised me that I would receive cancellation confirmation e-mail in 1-2 days. As of Monday afternoon, Sept. 28, I still had no cancellation confirmation. I called the company and "Maureen" advised me that my credit card had been charged at time of order, and she could not confirm cancellation or refund my credit card because "the manufacturer had not confirmed cancellation of the order". She said that the company record did show that my order was cancelled and it was a "drop ship" order. The company would not be shipping the order. But the company would not issue a refund; until they say, "they have confirmed THEIR cancellation of the order with THEIR manufacturer. That is NOT and SHOULD NOT be the customer's problem.
Yankee Retail customers have no contact with the manufacturer; Yankee Retail customers do not order from the manufacturer; Yankee Retail customers have no agreement with or relationship to the manufacturer.
At the very least, Yankee Retail is improperly holding and using customers' money. If the refunds are never issued, then Yankee Retail is stealing customers' money. If you have a similar experience with this company, contact state and federal regulators in Connecticut and in your own state and report them and file a complaint.