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1.3 1516 Reviews

Yahoo! Complaints Summary

112 Resolved
1403 Unresolved
Our verdict: If considering services from Yahoo! with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Yahoo! reviews & complaints 1516

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Newest Yahoo! reviews & complaints

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S
12:54 pm EDT

Yahoo! email access

I use Yahoo as my email. This came about after the tug of war with sbc global.net. The honeymoon must be over because many times I try to access my email from the Yahoo page and I enter my email, which is sbcglobal.suck, and the next step I get directed to an sbcglobal.suck sign in page. This is happening more and more. So I guess if Yahoo and their overseas support can't fix it I'll just have to cancel both the sbcglobal and yahoo accounts. It really isn't .suck but .net. If you can't stop it, I will find out by trying, then I'll assume it's a waste of time.

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J
2:30 pm EDT

Yahoo! news page

all day all i have on yahoo news is wonder woman outfit. Instead of any thing to do with D-Day celebrations absolutely disgusting don't want to hear about Donald Trump or his family. Please rectify this situation otherwise i will go to the broadcasting regulator. I do not have anything more to add except that putting a limit on the minimum charactures is totally ridiculous

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M
1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo feeds

I have used Yahoo for 10 years as my home page but am going to have to switch off it. Just like every other media outlet, unfortunately Yahoo has decided to move so far to the left, every singe feed is so anti-Trump liberal biased. Funny thing, I am an independent just sick of reading the constant negative news, we are all on this boat together. Yahoo is border line as bad as CNN right now.

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Perry Bergelt
, US
Jun 07, 2019 8:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They are stupid in how left they have gone. [censored]s

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R
6:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! customer service / account hacked

My Yahoo account has been hacked numerous times. This last week, my account was hacked again & a $50 digital GameStop giftcard was stolen from me. I tried to contact Yahoo, but the site redirected me to a page that denied me customer support until I paid a $5 monthly fee. I made a tweet with my dissatisfaction and shortly after my account was shut down. YahooCare responded to the tweet and said I could change my password or make a new account. I ended up going through another 3rd party to file a complaint where Yahoo was supposed to respond to me through email and never did, and that case was closed due to "my refusal to cooperate", although Yahoo had shut down my account and I was unable to reply to any messages sent to that account (I used my Gmail to file but nothing ever came through from them). As a frequent buyer through GameStop online, I also had multiple other emails from them in the inbox with my address in the email for shipping and billing purposes. They have been incredibly rude to me through Twitter & refused to help after I mentioned I would like to be refunded for the stolen giftcard, but due to the way I've been treated and the amount of other people who've had their accounts hacked, I would also like to bring to light this issue.

*Attached is the redirect of the payment required anytime I click on contact through their site

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B
10:57 pm EDT

Yahoo! too many pop ups

I have noticed for months that Yahoo has applied so many pop ups to your regular news that you can't even read the news because of your website crashing on my computer here at work and also at home. I can't even scroll without it hanging up due to a pop up trying to play in the background to it even flickering in and out giving me a yahoo is now reloading to a loss in website error. Really ! you are trying to make so much money on your advertising that your site won't even run anymore? I will give it another month to see if you can fix your problems and then if not I will cancel everything and go to firefox I have been using your page as my startup now for over 15 years I guess that is to long. I also notice you lean so far to the left that you slam the president 10 to 1 on articles and don't concentrate on the important news anymore you are to much on what Hollywood cares and not the American people. Who care about what the Kardashians think and other actors they are entertainers and that is what they get paid to do.
Please correct this before you lose 1000's of followers Thanks Mark Bruner

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B
7:31 am EDT

Yahoo! pornographic ad on yahoo news page

As I was reading news headlines on Yahoo today (6/1/19), 2 pornographic ads came up on the right hand side of the "page". Both ads were the same and explicitly showed a woman wearing a pair of black lace panties with the backside of the panties totally removed, exposing the woman's entire butt crack. There was no way to close the ads. Please stop this! It is extremely offensive!

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C
2:36 pm EDT

Yahoo! news headline

The headline on my Yahoo feed -- the main photo, headline, and blurb -- is an article by Alexander Nazaryan stating ""It was a coup": Mueller critics demand 'deep state' investigation, Obama testimony" and quotes extensively from a group called Judicial Watch. Yahoo doesn't explain who Judicial Watch is -- a conservative organization that denies climate science as "fraud science" and which frequently makes unsubstantiated claims that are spread through right-wing media. By keeping this Nazaryan piece as your headliner, you are validating the assertions made by Judicial Watch without providing a full picture of that group and its motivations. Yahoo News, I've been told, is garbage and now I see that's true.

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C
8:43 pm EDT

Yahoo! new version of yahoo

NOW, I hate the new version, all of my photos gets saved in a folder whether I want them or not, which takes up space If I want to save them I'd rather do it on my own, I don't like that. When I want to go on the web and look for something I have to go out of the email and go to google, that is a real pain. Why can't you have search and and add the web like the classic yahoo. I don't like that you can't copy something from another email to use it again. Why do you make us use this new version when the yahoo classic is so much better. Why can't I go back to the older version it is much easier to use. There isn't anything I like about this new version. Just my two cents worth, fix it or make it right, just like the classic one.

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A
5:09 pm EDT

Yahoo! fake emails

I received this email from Yahoo! Kindly help me !

✉: Notice ⚠️ ACCOUNT DE-ACTIVATION (Do not ignore)

YAHOO!
Dear user,

We received a request to permanently delete your account,
Please confirm this request to complete the termination process before 24hrs.

Download and view attachment .

to verify and secure your mail box. keep enjoying your mailbox services.

Thanks,
Yahoo Team.

NOTE: Failure to oblige will lead to mail malfunction and final email De-activation

Replies sent to this email cannot be answered

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N
2:55 am EDT

Yahoo! yahoo australia

Extremely bias headlines and "Leading" Headlines to imply Israel Falou in the bad light. Is this a joke? Is this the standards of YAHOO Australia?

We are not against two sides of an argument but YAHOO Australia personnel have taken sides in their headlines.

Fire them or your reputation as fair provider gets extremely questionable. If the YAHOO personnel are LBGTQI and feel for the LBGTQI, they should react with the same professionalism that they would expect treated upon them.

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K
2:19 pm EDT

Yahoo! email

I have had a Yahoo email account for years. On May 14, 2019, I attempted to log into my account and it had been deleted by Yahoo without warning. I have tried contacting Yahoo every day since to get help but I can't get any response. I finally tried Twitter and their response was to pay for their assistance service in order to get help. I feel like this is extortion. I want Yahoo to respond to my numerous requests and to reactivate my account at least long enough to retrieve important documents.

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U
12:22 am EDT

Yahoo! why is there no data in my inbox? where are my e-mails?

Dear Sir,
I am surprised to see today that there is no data in my Yahoo Inbox. Why is it so? Where has gone my data of Inbox and other boxes? This has not happened me before. I was much satisfied with all service of the Yahoo but today it is really jolt to me that I am not finding my data, my precious e-mail, my every thing and my all memories. Where are my memories please.

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S
12:06 am EDT

Yahoo! yahoo mail

Some one forget his email address and his yahoo verfication code is comming on my phone number,

my phone number is not for this, its a private number and I have nothing to do with this email address

[protected]@yahoo.com
please send me details at the following email

I never have any problem with hotmail or live email address

please send me details at [protected]@live.com

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H
2:20 pm EDT

Yahoo! messing about

1.Why is every notification including cookie "options" (which are not options at all) unintelligible, from Yahoo, and now they're telling me it's changing its name - why?and2. I have to keep signing in to my own pc? Surely this should have been given a smooth change-over? I'm tempted to leave yahoo.
Since I have to write more I'll sum up: Yahoo isn't easy or a good service at all

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B
4:49 pm EDT

Yahoo! bt yahoo email

I have used a yahoo email address for nearly 20 years and have virtually all my website subscriptions and personal emails signed upto it. Yahoo are now saying they no longer recognise my account.

I have tried their help site but there is nothing for this issue and absolutely no option to contact them directly.

I'm so in the dark over this and feel like I cannot communicate with them over it

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H
His Assholiness
, US
May 10, 2019 11:51 pm EDT

The situation is pathetic ... Example: if one is attempting to sign on Yahoo, using Google Chrome, one hits a wall of stupid, as in being redirected to the a t & t sign in, which appears clueless (perhaps by design) about one's yahoo account. It would seem well within the realm of possibilities that a t & t is attempting to force users to drop their yahoo accounts in favor of starting a new a t & t one, thus saving themselves the expense of supporting old systems ? Perhaps leaving people in the dark with glitchy tech leads exponentially to conspiracy theories ? Regardless, there may be hope. Pro Tip: one may be able to still sign on by trying a different browser such as Internet Explorer or Firefox. yer welcome

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H
1:09 pm EDT

Yahoo! Harriett's special gifts

I have on several occasions ask for help with location problems. I have had no response. I am located in san francisco, ca I have never lived anywhere else. I used your service for ovef 10 years without any location problems.
2 years ago I purchased a new computer and as always added my same location in san francisco. I have for 2 years cannot do any because it boots up with either in german or dutch language. I have to every time I go to yahoo I have to change the language back to english. Whyyyyy? I have tried to send for help with you guys, but have not received response. Please help. My email address:[protected]@yahoo.com

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Update by Harriett Thomas
May 07, 2019 1:13 pm EDT

I still need help with changing my location to the US and not GERMAN or DUTCH

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G
9:45 pm EDT

Yahoo! yahoo small business account

I had a small business account with yahoo, billed quarterly. On 1 May 2019, which was the first day of new billing period, I received an email at 4:19pm that my rates were increasing. I cancelled and received the cancellation email at 5:29pm. I checked my credit card and the charge hadn't been posted. So I thought I was good until the charge showed up on 2 May. After multiple attempts to contact customer service I finally got thru on 5 May. They refused a refund. So, theoretically, by their logic, yahoo could have increased my fees by ANY amount and I would not have an opportunity to cancel and get a refund. Unbelievable. The CS guy was nice and "tried" to argue my case but was refused. So I'm disputing the charge with my CC company. Wish we luck. The $$ isn't the issue it's the principle.

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Betties
, US
May 08, 2019 6:55 pm EDT

Almost all Yahoo small business mails nationwide are down. They won't help, reply, support, or even acknowledge there's a problem. Been going on since the weekend. It's putting us out of business.

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T
3:20 pm EDT

Yahoo! email server

Dear yahoo, your a fkn POS. i can't read my emails cause your literally showing me the emails from prior account that was logged in. This seems to me like a detrimental priavcy violation and I have pictures / screen shots to back it up. I am infuriated cause I can't stand the forced reliance of technology as it is when it can't even be made to oporate correctly. I never had this problem with Gmails and coincidently just recently started a yahoo email. If I dont get feedback on this problem I will be sure it announces to a more concerned superior of yours. Since also I am to assume that if u do contact me it would be via email, please respond to [protected]@gmail.com since I can't read read my emails in my Yahoo account. Sincerely, someone really P***ed off.

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T
6:25 am EDT

Yahoo! news, and bias posting with downplay on murder

To whine it way concern.
I am deeply disturbed at the pure audacity in regards to your article "man charged with synagogue attack was Star athlete and Scholar" by Eliot Spagat and Julie Watson.

By accepting / writing and then posting such an article you agree to accept the murders and play "nice nice" with the murder. Don't do this. It's simply disgusting.

It brings a mere shame onto journalism, or rather a lack of journalistic education.

For your ease I have attached a photo of the article in question and how it should of read.
This is not a matter of opinion. News should be an unchanged truth.

Kind Regards,
Jonathan wolfson

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A
6:39 am EDT

Yahoo! yahoo mail

Despite having recieved and sent 14 emails to your customer service I have been unable to recover my yahoo mail acount [protected]@yahoo.com it seems your customer service is only programmed to send robotic responses and not to think for themselves I have supplied more than enough information to recover my acount including a scan of my passport I find this totally unacceptable and if t wasnt for the fact that I was waiting for the response to several important emails I would have totally ditched yahoo long ago please dont send me another robotic reply the only reason I couldnt acess my acount is that my mobile phone was stolen and I cant recieve the code to recover my acount because I have blocked the line I have supplied my new mobile number but to no avail do you think you might possibly be able to change my mobile number to the one prvided to your customer services
Yours allan smith

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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