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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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J
8:17 pm EDT

Yahoo! my emails

When I get new emails they are titled as if they are from sources/ people that I often send emails to. This causes me to open a bunch of junk emails. This marketing tactic is a violation of my user rights. It's actually fraud and false advertising, or scamming or spamming but from yahoo. It has to be a Yahoo thing because many of my emails from various other sites are doing this.

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6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! art-sy ads - constant, inappropriate...

This is the text of an email I just sent to Art-sy
(subject line) What are you doing?
Tim Welsh

To [protected]@artsy.net Today at 6:53 PM

At work today, on a break, I went to check my email with Yahoo and these images by Jock Sturges were popping up as my boss came up behind me and said, "What the hell are you looking at?"

I want an apology to go along with my lengthy explanation. I have used Art-sy before, and I'm used to pop-up ads, but I know you have only selected a few sensational images, as they are RIGHT NOW appearing rapid-fire in the left & right margins, as I'm writing this! I am also writing to Yahoo and will have to consider getting a lawyer if my job is in jeopardy.

Timothy Welsh
Providence, Rhode Island

----------------------------------------------------

To Yahoo: I would appreciate some feedback. Thank you.

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5:53 pm EDT

Yahoo! email accounts sending out threatening demands for bitcoin

Hi There, My name is Chris Candy and I am the IT manager for the Mike Carney Toyota Group in Townsville QLD Australia. Our group have been receiving threatening emails from one of your users and we would like you to find this person and remove them from your email services then find their IP address and send it to the police.

The threatening emails are like so... see below.

I am well aware 2nerds is your password. Lets get right to point. You don't know me and you're probably thinking why you're getting this e mail? No person has paid me to check about you.

Let me tell you, I actually placed a malware on the adult videos (porn) site and guess what, you visited this web site to experience fun (you know what I mean). While you were viewing videos, your browser started out operating as a Remote Desktop having a keylogger which provided me access to your display screen and web camera. after that, my software gathered all of your contacts from your Messenger, Facebook, as well as emailaccount. Next I created a video. First part displays the video you were watching (you have a good taste omg), and 2nd part displays the view of your web camera, and its you.

You got 2 options. We will take a look at each of these options in particulars:

1st choice is to ignore this message. As a result, I am going to send out your actual recorded material to all of your personal contacts and consider about the awkwardness you feel. And consequently should you be in an intimate relationship, precisely how it will eventually affect?

Number 2 choice would be to compensate me $1000. We are going to refer to it as a donation.in this case, I will straightaway erase your videotape. You will keep daily life like this never happened and you surely will never hear back again from me.

You'll make the payment through Bitcoin (if you do not know this, search "how to buy bitcoin" in Google).

BTC Address: 16bgbRSiz8N8ZxbsA9YJwUtGF2x5uRBxzm
[CASE-sensitive copy & paste it]

If you may be thinking of going to the law enforcement officials, anyway, this e-mail cannot be traced back to me. I have covered my moves. I am just not trying to ask you for money a lot, I only want to be rewarded.

You have one day in order to make the payment. I've a unique pixel within this mail, and right now I know that you have read through this email message. If I don't get the BitCoins, I will, no doubt send out your video recording to all of your contacts including members of your family, colleagues, and so on. Having said that, if I receive the payment, I will erase the video right away. If you need proof, reply Yes! and I definitely will send out your video to your 12 friends. It is a non:negotiable offer, that being said don't waste my time and yours by replying to this mail.

The users email addresses so far have been...

[protected]@yahoo. jp
[protected]@yahoo. jp
[protected]@yahoo. jp

These accounts have been blocked on our exchange server so the person just changes their email address to bypass the filter. My next option will be to block the entire yahoo. jp domain, This means any legitimate emails will not be delivered to our email accounts.

Dates in Australian Time when receiving these emails

1/10/2018 8.45am
2/10/2018 2.40am

If you could investigate these accounts and see if you can locate this wonderful human and pass his information across to the local authorities that would be fabulous.

Regards,
Chris Candy
IT Manager
Mike Carney Toyota
ph: [protected]

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Leo037
, PL
Dec 21, 2018 12:14 pm EST

I had this pleasure to receive the email from Aaron253Smith@yahoo.jp. Reported the email to Interpol.

D
D
Diana Sheltra, EA
, US
Oct 03, 2018 9:12 am EDT

I received the same email. Can you please remove this user? Maybe you should change your security system to screen for identity.

R
R
richard oliver
, US
Oct 02, 2018 12:01 pm EDT

I received the same threatening email from Aaron696Smith@yahoo.jp today 2 October 2018,
Is assisting criminal activity good for the Yahoo brand?

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L
8:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! complaint about a yahoo account

I have received disturbing emails from a customer of yours that are unsolicited and disturbing. I wish to advise you about this and ask that you contact this customer of yours and keep them from using my website contact form to send these disgusting emails.
Their account is: [protected]@yahoo.com
Owner: Clieenug

This customer of yours is selling sex slaves or something similar.

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6:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! news

Yahoo,

Why must viewers observe a football player flipping the bird?
Your news is raunchy and lewd.
I hope that you will improve your decency and style of journalism.

Furthermore, Yahoo news shows bias reporting and attempts to persuade the
American people that the Democratic Party has the best interests of the country.
Report the news with the political agenda and let me form my own opinions.

Respectfully,

William Phillips

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A
10:53 pm EDT

Yahoo! website word press with lies and defamation and false and inappropriate content about me

https://davidbrightbreaksthesilence.wordpress.com/2016/09/26/the-glass-house/

lies and aggressive comments that affect my health and image. I am currently in court with David Bright and have won against him. My lawyer has asked me to write to you first before taking any further action. The content by David Bright on this website is false and misleading and highly damaging

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S
7:17 pm EDT

Yahoo! customer service

The service I received today was absolutely terrible I called yahoo number [protected] to recover my account I was told to buy a Google Play card to Google Play cards in order to get the hackers off my account I was also told I will be receiving a refund I asked how and I was told either credit card debit card or delivered to my door within 5 hours I asked for a number in Texas to verify that I will be receiving my refund was given the number one eight six six 978 87497 and was told a totally different story which was no I was being told I take the card back to Walmart and ask for refund on the card of course I called Walmart and Walmart said that was not true so I left the complaint on the yahoo.com and someone returned my phone call seeing if my problem was solved and I told him no I asked numerous of times for a company email or number to speak to someone that knew what they were talking about because I received three different stories I would like either someone that deals with the company directly to call me not a technician not a technician supervisor someone in Yahoo company.

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Update by Samantha Davis
Sep 29, 2018 7:19 pm EDT

I would like a call please

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S
11:51 am EDT

Yahoo! yahoo extortion spam email

Yahoo extortion spam
What is yahoo doing to block the accounts of [protected]@yahoo.jp, (aka [protected]@yahoo.jp, [protected]@yahoo.jp etc) who is using yahoo email address' to try & extort $10000s (bitcoin) cash from people using the threat of knowing & abusing old passwords
( Passwords which were probably gained from previous hacks of yahoo email accounts & address books ?)

You can see their are many other complaints from other users on this site in past month
https://www.complaintsboard.com/yahoo-b116144/page/2

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2:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! people trying to blackmail

hello I have been receiving email from [protected]@yahoo.jp, he keeps threatening me and wants 4000$, please is these some way you can close this account as its fraudulent, being blackmailed by people hiding behind computers needs to stop, if you would like I can send copies if need be, thank you for the help, my email is [protected]@benelec.com.au thank you again

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8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! loan and refund was not received

I had email this peson about a loan application, as I was in need of money. Iam from Fiji Islands and I had contacted this person who said he was able to provide loans amounting from three thousand to three million dollars. Given how persuasive he was I was drawn to his scam and followed every procedure. As I paid the fee of $290 to Alisi Mei whom he said was the agent here in Fiji. After which he said that I contact another person named Joseph Davis, who said for me to pay $870 again before I get the loan. After much consideration I said enough because I finally realized that I was incurring a loss rather than getting a loan.As I asked for a refund he has been silent ever since.
Below is the persons address:
- [protected]@yahoo.com
- [protected]@yahoo.com

They told me they were prominent personnel from France. Please help me catch this scammers so that other people aren't lured into there scheme.

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8:45 pm EDT

Yahoo! wowmall sponsored advert in mail

Purchased unwittingly a product advertised as a Breitling watch at a warehouse sale ar RM 299.
Had it delivered via DHL to my doorstep and paid COD for item.
On opening package the item was not a Breitling lookalike but a NACD watch similar in looks.
Please refrain frm allowing such sales into our systems. A thorough check of such sales outlet operating under different guises cause immense issues for your trusted users of Yahoo Mail.
All correspondence to Wowmail have fallen on deaf ears. Saddening
Siva Sivalingam

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11:12 am EDT

Yahoo! help on the phone

I'm having issues getting into my yahoo because my old phone broke and I had to get a new number, but the other email that is set up isn't one that's activated anymore. So I called and they wanted to know subscriptions I had, I named off quiet a few that i knew it was linked up with but they still needed more. I'm sorry but it's been a month or so and I can not remember every thing that is hooked up to it!

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9:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! recoverable id and number

I deleted my phone number from recovery options in my account settings but when i try to "recover my password" it still allows me to use this phone number along with my recovery email addresses. How to make sure the phone number doesn't show up there as i only want to use other emails as a recovery option?
It is huge loophole in yahoo mail.
plz address the issue

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5:38 pm EDT

Yahoo! your coverage of independent news

You allow posting of information on your news site that is not headline true, this is wrong and irresponsible. This is not one time but many that I have allowed to go on questioned but this one takes the cake. If this indeed happened to her he was never a federal judge at that time. This is what I tried to send to the independent then I see on your web page for news it is gone but it remained for at least an hour that I am aware om your news site. Even Craigslist does a rudimentary check on items before they published. Yahoo is much bigger. I am creating a document storage of all the items that going on off your news site that your company is ultimately responsible for. This whole headline article is bad news reporting and is prejudging a person. Wrong, wrong. regardless if a friend(s) said something it is still hearsay and it is wrong to report headlines that are without merit. Nothing has been collaborated!

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5:19 pm EDT

Yahoo! yahoo news feed

Why does every story in my newfeed have a liberal slant to the Supreme Court hearings? I would like to think that your newsfeed would be fair and balanced, but literally every other story about the current hearing is from a liberal based website with negative comments about conservatives. I would expect you to present both sides. I have used Yahoo for many years and you are my favorite search engine, but I will switching to something else soon. I am tired of the liberal agenda in your newsfeed.

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1:54 am EDT

Yahoo! threatening email/blackmail

Dear Yahoo,

I have received an email from a yahoo based email address (). He is asking for bitcoins. Email is reproduced below for necessary action at your end please. I do not have any yahoo email address. But below email was sent to me at my official email.

""I know 963534 is your password. Lets get straight to the point. You don't know me and you are probably wondering why you're getting this e-mail? No one has compensated me to check about you.

actually, I setup a software on the X streaming (porn) web site and do you know what, you visited this web site to experience fun (you know what I mean). When you were viewing videos, your browser started functioning as a RDP having a keylogger which provided me access to your display and web camera. after that, my software gathered all your contacts from your Messenger, FB, as well as email . After that I created a video. First part shows the video you were watching (you've got a fine taste ; )), and next part shows the recording of your web camera, yeah it is u.

You have two different solutions. Why dont we explore these types of possibilities in details:

Very first alternative is to neglect this e mail. In this instance, I am going to send your tape to every single one of your contacts and thus think about the humiliation you will get. Not to forget in case you are in a romance, precisely how it would affect?

Number 2 option should be to give me $4000. Let us describe it as a donation. Subsequently, I will instantaneously delete your video. You can go on with daily life like this never took place and you never will hear back again from me.

You will make the payment via Bitcoin (if you do not know this, search for "how to buy bitcoin" in Google).

BTC Address to send to: 1DtBWdZQcgBRdQtPma5w1jfDUP2fWvABJS
[CASE SENSITIVE copy and paste it]

If you have been wondering about going to the law enforcement, surely, this email cannot be traced back to me. I have taken care of my actions. I am not attempting to demand so much, I wish to be rewarded.

You now have one day in order to make the payment. I've a unique pixel in this e-mail, and at this moment I know that you have read this e mail. If I do not get the BitCoins, I will, no doubt send your video recording to all of your contacts including family members, co-workers, and so on. However, if I do get paid, I will destroy the recording right away. If you need proof, reply Yes then I definitely will send out your video recording to your 11 contacts. It's a non:negotiable offer, so please do not waste my personal time and yours by replying to this message. ""

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9:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! valid email being bounced

Yahoo has started over the last week to bounce all email coming from mail-01.yourhosting.link / 209.147.116.195.

If you go to MX Toolbox you will see this domain/IP is NOT on any blacklist and it has been monitored for over 6 months and has never appeared on any blacklist.

The bounce message claims:

421 4.7.0 [TSS04] Messages from 209.147.116.195 temporarily deferred due
to user complaints

However, this is coming back to 7 different domains and there are no traces that any complaint was ever filed.

Additionally, it is not resetting it is getting worse.

We need more details as to why this is going on, or we will have to start recommending to clients to stop using Yahoo Mail.

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8:34 pm EDT

Yahoo! false information about me on your website.

Dear Sirs,

Could you remove this report immediately which is false and has no basis at all. If you require any further information please let me know.

Is Mohanthas Narayanasamy a real attorney? | Yahoo Answers
https://answers.yahoo.com/question/index?qid=20080909073814AARdXIs
Sep 9, 2008 - I very much doubt it too. Googled this guy, got a pic on facebook but cant access the profile. For some reason he also has uploaded a ...
You visited this page on 8/13/18.

I await your urgent response.

Mohanthas
Complainant
mohan.[protected]@gmail.com

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2:02 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yahoo! - extortion scam emails

Since September 6, 2018, I have been sent 19 emails that try to get me to deposit money in a bitcoin account. Each email gives a different account. They have my old password to use as a threat. These are the originating email addresses and they go right to my spam folder. What is Yahoo doing about this stuff? [protected]@yahoo.jp [protected]@yahoo.jp...

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11:51 am EDT

Yahoo! retaining my password

to whom it may concern:
My name is michael chouinard one of me yahoo account was hacked, i fixed the trojans. but trying to get in my account [protected]@yahoo.com the phone number that was connected to account [protected] is no longer(it crashed). I've been arguing with your dept. all weekend, a supervisor andrea was suppose to return my call never happened i was telling them i have passwords my questions that i filled when i started the account they keep telling me not on part of recovery. Personly your account key was suppose to be top security they still hacked. Now i set another account tazdad06709 @yahoo.com saturday, problem is i need first account desperatly because i have important documents from mr. cooper my mortgage company to try to save my house, and i don't see how you can keep my documents in custody. So if i have to i will go through b.b.b. and consumer protection and to the media because personally that would make you guys scamers you can call me at my new number [protected] a s a p i'm through playing games. Thank you angry customer michael chouinard its now been 5 days i haven't talk to the rep. from mortgage co. (number in the email)

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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