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xoomenergy.com
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2.5 8 Reviews

XOOM Energy Complaints Summary

3 Resolved
5 Unresolved
Our verdict: Engaging with XOOM Energy, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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XOOM Energy reviews & complaints 8

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4:45 pm EST
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XOOM Energy Xoom energy gas contract and renewal

The practice of this organization is to send emails regarding contract renewals. My contract renewed December 23, 2022 (why that date, I have no idea). I never received the renewal notice - so my contract was not renewed, placing me on month to month at a rate nearly double what I had ($.059 to $1.119) - costing me $110 more for this month. Further, when I called to inquire, and ultimately renew my contract (at a rate of $.069), I was told it would take another 2-3 months for the new contract rate to take effect - which will essentially cost me another $200-$300. I find it suspicious that this happened in the middle of the time when we have the highest gas useage. With today's technology, how can an organization not be able to change a rate for 2-3 months? Further, utility companies should be required to send customer renewal notices VIA USPS rather than counting on emails to actually make it into an inbox instead of being marked spam. (By the way, the contract renewal email notification had no issue reaching my inbox within 10 min of the renewal being completed over the phone today - yet somehow the email notices of renewal were never seen!). All this seems like an easy way for a money grab at the expense of hard working Americans.

Desired outcome: I would like my new contract rate retroactively changed back to December 23, 2022 and my January/February billing adjusted. Further, I would like to see utility companies mail renewal notices via USPS rather than sending them via email.

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11:02 pm EDT
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XOOM Energy electricity

Save money? NOT!
This rip off company misleads consumers to the Nth degree. My bill was so high from them I lost hundreds of dollars. They use false advertising and must teach their employees how to sell their service using outrageously false information.
Do not fall for their tactics. It's all lies. I am so glad to be done with them.
God forbid if you ever try to reach them.
This company needs to be shut down and word spread about what a rip off they are.

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12:13 pm EDT

XOOM Energy terrible customer service

Better think twice about signing up with this company! I signed up under promotion with ACN. I didn't realize this was an internet company. I set up monthly automatic payments. In May, they changed their payment website so my automatic payments were not honored. Couple of months later I received a $750 bill. My contract had also came for renewal. I missed their email but they didn't try to send mail or call me. I told them that I can't pay the whole $750 at once but willing to pay my monthly bill with extra payment and I'd like to lower the variable rate which was twice the normal rates. They said it was going to take two monthly cycle before it would take effect and mean while I couldn't switch to other companies until I paid my bills. I ended up calling other companies and switched regardless and still stuck paying these exorbitance payments. They also kept sending me pink disconnect notice threatening to turn off my electricity even after making arrangements to make payments. They could have tried to contact me and let me know about my new contract and their payment system and work with me to turn things around. By the way, you can't even see your bill online...how's that for an internet company. I'm still having to finish paying $1, 213.44 for 3 months which is over $400 per month...very ridiculous! I'll take responsibility that I should have been more vigilant and on top of my emails but still they could have been more proactive in contacting me in other ways and work with me instead of threatening with disconnection notice and making me stay paying these ridiculous rates until they would switch me to fixed rate. There are a lot of other companies around. I would stay away from this one!

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Is XOOM Energy legit?

Our verdict: Complaints Board's thorough examination reveals XOOM Energy as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, XOOM Energy stands out for its commitment to quality and security. Clients considering XOOM Energy should delve into its customer service record to gauge compatibility with their expectations.

XOOM Energy earns 96% level of Trustworthiness

Perfect Trust Endorsement: XOOM Energy achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for XOOM Energy. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Xoomenergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Xoomenergy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Xoomenergy.com you are considering visiting, which is associated with XOOM Energy, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a xoomenergy.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

XOOM Energy website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with XOOM Energy's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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9:27 am EDT
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XOOM Energy overpricing

Was introduced to this "energy company" through acn business opportunity - they presented themselves as a less costly alternative to both jcp&l (first energy) and pse&g (public service electric & gas). the bottom line here is that they are not less expensive! - to give you an idea this month alone I paid $368.01 more for my gas and $134.51 more for electric versus what I would have paid from the utilities default supplier. dont believe the hype! you will end up paying significantly more if you "switch" to this so called supplier. if you complain.. they will say that you should commit to a lower 6 month "fixed" rate program as opposed to the variable rate program... which I investigated and it actually was still more expensive (based on the last 6 mos rates) avoid this company at all costs!

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J. Ash
Green Brook, US
Apr 21, 2014 3:50 pm EDT

Mail Fraud, Wire Fraud, Fraud by inducement

I have the same problem with XOOM energy.
For most of a year their prices were close to the PSEG price.Usually $1-$2 over or under.
Then when the winter hit their prices rose to 300-500% of the local utility price.
I don't care what the market that month did. The entire purpose of allowing third party suppliers to piggyback
onto the local utility bill is to "Save money".
Once I cancelled these third party services the prices jumped even higher than before.
Between XoOM and another provider I was overcharged at least $1000 between January and April 2014.
That is intolerable for a money saving program.
Since they hold out their services online and through their sales force as "money saving" and bill for the outrageous charges on the PSEG bill, my finding is, that these business practices constitute mail fraud, wire fraud, and fraud by inducement. Look it up.
Furthermore they were adamant with me about never adjusting a bill when it is obvious at the BBB site that they do, if you make enough noise.
Their telephone reps are rude, and it is like pulling teeth to get them to tell you what city they are in much less who their superiors are. They are unnecessary to the process of energy delivery and should be shut down.

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6:35 pm EDT
Resolved
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XOOM Energy rate increases without borders

We signed up with xoom energy about 1.5 years ago. In January 2014, I saw them they increased their rates to 0.699 per therm (south jersey gas was 0.5325). I called and waited 30 minutes to cancel my services and no one pick up the phone. I sent an email and i told them to cancel. They read the email but never called me back. I received another bill in February they increased their rates to 0.7990 (south jersey is still at 0.5325). I called and held a long time and finaly spoke to someone and told them what happened and why did not cancel my service. They said they never received the message. But later they said they have the email. They said that they would call me back to get my bill adjusted within 14 days, never happened. I received another bill in March and their rates were a whopping 1.4990 per therm (south jersey still 0.5325). i called no one answers they put you thru voice mail and no one calls back. I am not paying their portion of the bill. THIS COMPANY IS A JOKE DO NOT SIGN UP WITH THEM!

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2:23 pm EST
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XOOM Energy scam and fraud! be aware

Dont listen to nobody who tries to sell you their services, friends, family, doesnt matter, run away. You trully will save yourself a lot of money and headaches. Their prices are not anything like they advertise, double it and then tripple it again, they pull their prises out of... And then just spit in your face when you call to complain, and then to add to insul they hit you up with concellation fee and wont let you switch from them for the next sicle or two. My bill went up from regular $200 to $700 a month. Do the math...

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1:46 pm EST
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XOOM Energy total scam

Total scam. they promise slightly lower rates for the first 3 months then it goes up. we are with pse&g in northern nj. my wife signed up to purchase gas from alternative supplier xoom energy to help a friend who worked for acn selling their service. during summer months we didn't see big difference, but over the past two months, december and january, we were paying almost a $100 or roughly 35% more a month than we would with pse&g gas supply. I called to switch back to pse&g, but it takes 6 weeks to process the request. as a result we are stuck with xoom for most of the winter, costing us hundreds of dollars. stay away!

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12:25 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

XOOM Energy - hijacked unauthorized service

I am writing a complaint about this electric company called xoom energy. First off, I am not a customer of xoom, what I am... Is a hijacked customer. I am a customer of another electric company. I have paid my bills w/them with no interruption, then all the sudden I get a bill in the mail from an electric company i've never heard of, talked to, signed up...

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Contact XOOM Energy customer service

Phone numbers

1888 997 8979 +1 (855) 203-3808 More phone numbers

Website

xoomenergy.com

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