Xmmc-china.com — Did not comply with health certificate,and refused to resolve this problem,cost me £18,000
i started looking for a fish food supplier and came across the company XIAMEN MINCHENG IMP&EXP CO., LTD, i enquired about there products and there export to the eu, they said they were expierienced exporters to europe and had done this many times before.
after about a month of communication with this company an order was placed and paid for and was due for arrival in the uk around the 15/6/2010 this date however got moved forward to the 15/8/2010 by XIAMEN MINCHENG IMP&EXP CO., LTD, i was not to pleased about this as there was also a lot of koi carp food in the shipment and the koi season would be drawing to an end by the time i recieved it.
there were also a number of errors in the paperwork from XIAMEN MINCHENG IMP&EXP CO., LTD when my customs clearence agent recieved it ahead of the shipment arriving, these errors absorbed most of my customs clearence agents and my time for around 10 days to rectify these errors with port health in felixstowe.
then the food arrived in the uk on the 14/8/2010 this was cleared by customs and was just waiting for the completion of a CVED form from the port health authority, this time the errors from XIAMEN MINCHENG IMP&EXP CO., LTD were out of our control XIAMEN MINCHENG IMP&EXP CO., LTD had not included all the food ingredients in the health certificate, when my customs man contacted XIAMEN MINCHENG IMP&EXP CO., LTD about this they responded with a company letter stating this was just an error from the company clerke and that the ingredients where actualy correct on the health certificate and sent relivent paperwork to back this up THESE WERE FALSE DOCUMENTS supplied by XIAMEN MINCHENG IMP&EXP CO., LTD.
port health then ordered an examination of samples of the food from there testing labs, this took 12 days for these results to come back (all the time this is going on i am having to pay £40 per day storage for the container in felixstowe port).
port health then found that XIAMEN MINCHENG IMP&EXP CO., LTD had NOT complied with the actual health certificate conditions that all the packs of fish food should bare a label "not fit for human consumption " on them.(PLEASE SEE ATTACHED HEALTH CERTIFICATE)
port health then issued a 2nd notice of rejection into the uk order on the container, , , there were now only two options available 1/ to re export the container outside an eu country or 2/ to have the food destroyed by port health at my expence (i dont know the cost of this as yet).
XIAMEN MINCHENG IMP&EXP CO., LTD were contacted yet again to see what they were going to do about this problem due to there list of errors in the export/import of these goods, , there answer was it was not there fault !! and for me to try harder to get the container allowed into the uk.
i them spent the last few days contacting various bodies to try and find help including lawyers, , the lawyers have contacted XIAMEN MINCHENG IMP&EXP CO., LTD to point out that this shipment was not allowed into the uk purely down to the errors made by XIAMEN MINCHENG IMP&EXP CO., LTD
there reply to the lawyer was, as you are a lawyer we will not reply to any of your emails regarding this matter.
i spoke to my lawyer this morning and he said it would cost around £17, 000 to fight this case in china under chinese law and even though i would very possibly win the case it would be very unlikely i would ever get my money back from XIAMEN MINCHENG IMP&EXP CO., LTD and was not realy worth the risk of running up a large legal bill to not get anything at the end of it all.
so had to make the decision this morning to have the food destroyed by port health .