Sirius XM Radio
reviews and complaints

I have just cancelled my subscription, in part because one of their employees - Joanna, employee # 78863 (in Cape Breton) lied to me when I renewed my subscription through her on February 12, 2016. She gave me a confirmation number of [protected]. She assured me that I would continue to receive internet radio as part of my subscription, but now I was told by another employee (Josh, employee #884061 in St. John's NB) that internet radio is not included in the package she enrolled me in.

Moreover, even though I previously paid for a subscription until February 28, 2016, I have now been shut out of my account and told I will receive a refund for those few days. I hope that someone at your end will investigate the unprofessional behaviour of that company, including the misrepresentation by the first employee. They have lost a long-time customer and someone who will do his best to be sure other people are aware so that they too can cancel or not subscribe in the first place!

Sincerely, Bruce Connell

Dr. Bruce Connell, C.Psych.
Psychologist, private practice
Adjunct Professor, King's University College
Western University
[protected]

I cancelled my XM radio over a year ago. They confirmed it was cancelled. and they closed my account. I then sold my car. I keep getting past due bills. Every rep I talk to says something different. Every time I call, They are lying to me over and over again and they keep billing me. It is causing my health to go bad. They first said that I do not owe anything, then why I am getting a bill. Now they say I owe. I sold the car and they deactivated my radio in the car. If I have to sue, I will and make sure they will lose and have to pay my lawyer. They are fraud and they keep billing you hoping that you will pay so they can make money. It is a scam. I want them to stop sending me bills. I have asked 5 times and wrote them as well, but they don't care. Their customer service is the worst in the world. I will blog them every where and make their name known that they are crooks.

My husband purchased a SiriusXM satellite radio for his new truck at the beginning of July 2014. There was a rebate of $50 on the purchase of the radio with 60 days of service. After the 60 days were complete, I checked online on the status of the rebate. The status said "Pending Fulfillment" with a Status Detail of "Your rebate is valid and is scheduled for final processing." In October 2014 I spoke with a Sirius Rebate Customer Service Rep and was told there was a delay in processing the rebate due to the overwhelming response to the promotion. I was told my rebate should arrive in November. It is now December 16, 2014, and I have not received my rebate. I just spoke again with a Sirius Rebate Customer Service Rep and was told the same song and dance...overwhelming response, delay in processing, yadda, yadda, yadda. This rep would not give me a time frame of when to expect the rebate, nor would he give me any number I could call to complain. I don't believe I will be receiving my rebate. I am going to cancel my service. I suggest to anyone who subscribes to SiriusXM Satellite Radio to do the same due to their shoddy business practices.

If you are looking for, commercial free music on Sirius XM satellite radio, you have waited way too long.
Commercial free radio no longer exists. They not only have commercials between every song, now, they have infomercials constantly that are up to an hour long. Every new album that comes out nowdays gets advertising on Sirius XM in the form of extended plays for the artist, and hour long infomercials to promote the new release of these works, and of many old REMASTERD works… and with the holly-days cumming up... yea it will get worse. They are already mentioning `BUY NOW FOR XMAS’
This goes for all music programming on Sirius XM radio. I just used the ones that I try to listen to, and thank dog that there are enough channels that you can switch channels to get away from the commercials, if you don’t mind changing channels all the time.
If you don’t want to pay for commercials, I suggest you stick with over the air programming. You get the same music just as much advertising and it is still free. As I write this, I have just now had to change the channel from Sirius Outlaw channel, as a INFOMERCIAL has just come on.
If I had not purchased a life time subscription when it was still possible, (since 2004) I would not be paying for this commercial programming.
Yea I have listened to the change as it has happened, so I can say all this with first hand experience. Back then there were channels that did not have ‘DJs’ pure music, not happening any more. The sheep are so PROGRAMMED to programming that not to many even notice the lies that, Sirius XM has commercial free music channels, ALL OF THE MUSIC CHANNELS are advertised as COMMERCIAL FREE …
Sirius-lee go back to `COMMERCIAL FREE' music, or quit advertising as such.
... --- ... Sirius-lee aggravated subscriber

SiriusXM call center at [protected] keeps calling to have me sign up for service. I called and asked to be put on Do Not Call list and they still keep calling. Calls started as the 6 month trial period for new vehicles ended. Thanks to Gwinnett Place Ford for sharing my phone number with this fine group. I wish some of my ex-girlfriends would pine over me the way SiriusXM seems to do.

On Saturday December 21, 2013 I was contacted by one of their sales representatives.
During the call I agreed to one-month of service for $0.99. I gave him my debit card number on the recorded line. Later that day I was
Christmas shopping for my family, upon checking out my debit card was declined to my dismay. Upon checking my account online I
was found a $1.00 pre-authorization and shocked to see a second preauthorization for $357.33. I called and was told by a supervisor
the representative made a mistake and subscribed me to a 2 year plan and a credit was requested. On 12/25/13 $342.33 has been
credited back to my debit card. Leaving $14.01 still owed me. I have called and they said they are not willing to credit the remaining
credit showing on the account.

They keep calling me everyday even though I told them I do not want to extend my free trial I got with my new car. When I talked with Heather tonight, I must have said four times that I want to cancel and each time she offered me another "special." Finally I asked for her name, and stated in a firm annoyed voice, "Heather, I understand you are doing your job but I do NOT want Sirius XM and I want you to put me on the DNC list." She then gave me some disclaimer about it taking a few weeks, "Is that OK?" Really? No, that's NOT ok. Take me off your list! I then hung up. How much do you want to bet that they call me again tomorrow?

I purchased a truck several months ago. It came with an offer for a free trial of the Sirius service. I did NOT elect to get the free trial, I did nothing to give my name or number to Sirius. I have never done business with Sirius, and my number is on the do not call list.

Now Sirius telemarketers call my cell phone several times per day, every day, 9am to 9pm.

I have never done business with them, and I maintain my do not call database entry, so by law they should not be calling me... Yet they still do.

Poor customer service. They DEMAND a credit card to be kept on file and they unilaterally charge this card as the wish. Having spent a total of 87 minutes on HOLD over the past 3 days amounted to a total waste of time as I have better things to do. I still had a credit on my Sirius Canada account and yet they still cut off our satellite feed. This amounts to pure "GREED" on behalf of Sirius Canada as now they can charge a bogus reconnection and/or activation fee. Seeing as they have a monopoly on satellite radio, Sirius Canada feels they can do as they like, cut off service with a credit still on the account. THIEVES!

I'm very upset that you've put Pink Floyd on Deep Tracks station all weekend this holiday weekend.
I'm thinking of discontinuing my subscription to Sirius this has upset me so bad. If I wanted to listen to Pink Floyd,
I'd go buy the album or download it. You made a mistake when you took the Vault off and replaced it with Deep Tracks. Been a long time subscriber and don't like the change at all. I think it's also obnoxious you put Beach Boys on all weekend on the 60's channel
It's not that I dislike either group but I don't want a steady barage or flow of their music.

Oh boy, On the phone for hours like everyone else. My problem is that we cancel our Backseat Video in 2009, it did indeed shut off and no longer function. Great all done!
Noooo... Just found out I have been charged all these years even though the Sat TV shows nothing except the number to call for service.. All they were willing to do was to cancel ( something I did 3years ago) and give me and 3 month credit. Monopoly. Monopoly. Monopoly. Ripped off over 300.00 Wasted time on the phone! Thousands of people are being taken advantage. It really sucks that they don't care.

I paid for a 5 year subscription that was to begin after the 3 month trial expired on my newly purchased Jeep Grand Cherokee. I have been contacted several times recently about renewing my subscription, which technically hasn’t begun. On 9/17/2011 (yesterday) I was contacted once again, this time by phone, about renewing my subscription. I explained my situation and was routed to another representative who flat out hung up on me. When I called back, I spoke to a supervisor who assured me that everything was worked out.

Tonight, while out with my wife and another couple, I noticed that my service had been disconnected and, of course, the listener service center is closed.

I have spoken to representatives on three different occasions, not including today’s conversation with them, and I’ve been assured each time that my situation is worked out. Currently, I have no service, but they’ve had my $750 payment since July 1st!

My five year subscription is to begin on 10/08/2011. Why is my satellite service turned off? I’m still in my trial period and, additionally, I’ve paid for a five year subscription. No matter how you look at it, I should have service right now!

This company is too big to care. I was horrified when I began searching for complaints about Sirius; there are thousands! Something needs to be done about the way Sirius handles their business and how they treat their customers.

I requested to cancel a subscription to siriusxm, who sent me a statement due 4/1/12 on a second notice and 5/1/12 on the internet site. When all attempt to keep me as a customer, to include a reduced rate of $4.95 per month for 6 months, same as the previous 6 months, failed - siriusxm them informed me I had an outstanding balance of $27.95 for used air time back dated to February 26, 2012. I was never informed that siriusxm had begun billing me at at rate of $25 per month, in anyway or even on the 4/1/12 bill, which I just received. After speaking to two representatives, the later a manager (Rayn), I was told that I have no choice (pay the bill), which has yet to be documented or sent to me. I am very dissatisfied and want this unauthorized charge removed from my account.

Called to renew my account and kept on hold for an hour when I explained that I was not renewing because I was getting a new car (that had 6 months free satellite)! Immediately informed that I owed money for past service and was placed on hold for another 30 minutes and finally gave up.

My boss bought me a life time membership when I bought my first new car, now mind you this - my boss was in my car w/ me on speaker phone when all this was being done and he paid the $500 on his CCard.

I recently traded that car in for another and before I got the car out of the shop, the dealership canceled my membership as XM Radio told me when I was trying to transfer it over to the new car which we were told we could do for $75 bucks but as of last night, my boss and I were told that there is NO membership to transfer since it was canceled.

Now how can some one else go in and cancel my account? Huh I wondered but no matter what, they couldn't find record of payment for this life time membership but I had my account number. Sounds like a big run around to me in order to get more money from me and after all that, they state that you can't transfer from vehicle to vehicle but I new the transfer fee and so did my boss. Their was nothing said about not being able to transfer from new to new. Wow, they got me and from what I seen on the BBB.com, even the BBB stopped taking complaint's for them since nothing was get answered by XM. I want to Thank U for stealing from me.

Called and talked to representative to cancel my service because selling car. They took my information and said they transfer call for what I thought was verification purposes. Call transfered to a recorded message where I waited for over 20 min for customer care person. Why couldn't the first person conclude the request - wait I know, it is a tactic used to frustrate the customer and have them hang up after waiting an unreasonable amount of time. Do you think new subscribers have to jump through hoops to get service - no way. They didn't know this but when I purchased my new car I was planning to get their service - but now they lost my business permanently because of this sleazy tactic.

Receiving phones on a daily basis, sometimes 2 - 3 times per days from XM asking to update account information. Just received my third today...it's 8:45 pm, I have asked a gazillion times to take my number off their lists and check their call record prior to telephoning me...at my wits end and seriously considering canceling my service of six years.

In December I purchased a new car which has a 3 year free XM Radio subscription included.
I had a subscription with my previous car, so I called to activate the new service and was advised I had to pay a Transfer Fee. I discovered during my conversation that if I cancelled the service on my old car there was no fee, so when I discussed the logic of the policy, I was advised that the fee would be reversed.
I received my credit card statement, and there it was - the Transfer Fee of $ 16.94 !
I called XM Radio and the Fee was reversed "for this time only"
This is a ridiculous policy, next time I will cancel my subscription to avoid the Fee, and not expect a company to do what they say they will do

I subscribed to a multi- year SiriusXM contract when I purchased my vehicle. I just received a notice (Jan 2012)--the same day the service stopped working--to tell me the service would be terminated if I didn't pay. I was not notified that the service was even coming due! I called to re-up my contract and was told that I must first pay the two months (Nov & Dec) that were not covered under the first contract because the service was still available in my vehicle. OK, I gave her my credit card number and she billed me for those two months. I re-upped for another year only to be told that my year contract will continue to end in Nov. The representative helping me was in India so I thought maybe there was a problem that she didn't understand that a one year contract is from the date the contract is initiated and paid--in this case, Jan thru Jan, as I had already paid her for Nov and Dec. I explained that she had just received payment for Nov thru Dec, and that making my one year contract retro active back to Nov I was now paying twice for Nov and Dec--the first time she billed me separately for those months and in the one year contract retro active back to Nov. She said the system doesn't allow her to change my billing date to the new month and new contract. I asked her to remove the charge and she refused. Obviously, now I must get the credit card company involved and this is a real pain in the butt. I wish there was another company from which to choose!