Resolved XM Brands — Unauthorized money taken out of my banking account
I was scammed by this company called XM Brands. I went on one web site to order a product called Advanced cleanse and also an Acai product for a trial fee of shipping and handling of $3.95 for each. For some reason the Acai order did not process. I got the links off the www.weather.com web site where it pulled up another internet site (http://www.healthnews10.com/?n=178&k=weather)which lead me to two other sites (http://www.tryacaiberrypure.com/2/?id=b7f5113f83376fc4&subid=19770 and http://www.tryadvancedcleanse.com/2/?id=b7f5113f83376fc4&subid=19770) where the actual links to the products I did order but again one of my orders did not process. The one that did process was the Advance Cleanse product. 4 days ago I went over to the site again to see about their product and I went into the terms and conditions which said that I had 14 days to cancel the membership which I did and I even called the company back once again to make sure I did not get charged anymore from them.
Well the reason I went to check out the products again, thinking I had ordered the Acai and the Advance Cleanse products from this company was because a charge from a web source had charged me $3.87 ( 02/02/2010 Debit Card Transaction SII*INTRORDR866889218 86 01/29SII*INTRO $3.87) and I am thinking this just did not seem right but shook it off because I was thinking I was dealing with the same exact company. I am thinking that the $3.87 is not right and so I went to the web sites to check out the shipping and handling for a few trial offers.
While I was on the web site for the Advance Cleanse product I noticed the terms and conditions and that is when I found out if in 14 days I would be charged approximately $150 if I kept the membership. Well I decided that was way too much for their product so I called customer service and cancelled the membership 4 days ago (February 6, 2010) which was still in the right time frame to cancel. So thinking after calling this company 2 times, minutes apart from each other, to make sure I got the account cancelled and that they actually gave me a cancellation number and the 2nd person did repeat it the second time from off the account, I felt I was in the safe zone. Not so!!!
Then yesterday, February 9, 2010, a charge for $87.47 (Pending Misc. Debit POS DEBIT SII*ONLNORDR8776833080 [protected] $87.47) was charged to my bank account (This is the XM Brands way of debiting an account) and I had no idea why I was being charged this amount since I cancelled 3 days prior and was within my safe time frame. I used the [protected] number, that was included from the number on the bank online statement, to make my first contact with this company and talked to a lady named Karen.
I got a foreign lady named Karen who sounded oriental to me and she refused to tell me who the name of the company was at first.
Finally she tells me it is the XM Brands and than she asked me if I has authorize the order and thinking it was the first original company I was talking to, I said yes but as I went on about that I had called and cancelled the membership within the correct time frame of 14 days, which was 3 days prior to my call to them, she told me that I only had 10 days to cancel. Now I was confused and thinking how is it that they can change the days from 14 to 10 days and that I actually did cancel in the right amount of time.
I even gave Karen the web site name of www.AdvancedCleanse.com of which she tells me this is their web site and I believe I even repeat it to her and she again tells me it is their web site. She even has the nerve to ask me why don't I try their product which I had no desire to try anything that they had to offer to me because they had debited my bank account when I had cancelled and again I am still thinking this is the company I ordered from originally.
I was also told by Karen, the first lady, that if I had cancelled the membership of their product that I would have received email verification. I told her that there was no email sent to me and that some inept person who works for that company failed to do their job correctly. Again at this time I do not realize that I am dealing with a company that somehow got a hold of my personal bank account debit card, my email address, and my mailing address.
Karen tells me that I authorized the order on January 29, 2010 at 6:00PM and I am still thinking this is the original site because this is the exact time I ordered from the original site for the Advance Cleanse product. But this is not the same company but I did not realize this until talking to the second lady named Candace.
So I am going around and around with Karen and I get really angry at some points in our conversation because I am sick and tired of hearing her saying, "I'm sorry, " and that I had authorized their company to debit my account for thier product when I did not do so. I finally get so upset with her I am screaming at her that I want my money refunded and that I don't want to hear her say, "I'm sorry, " or that I authorized the order that I did not authorized.
Also when I ask what the web site address is to their company this is also questioned by Karen as to why I want their web site. Finally she tells me it is www.xmbrands.com. Come to find out this site is not where they take internet orders at all. I could not click on anything on that web site that would allow me to purchase one single product so I am thinking to myself this is not right.
After much going back and forth with this lady and we have been on the phone for a long time she finally puts me on hold for a very long time to talk to her supervisor named Candace. It is during my conversation with Candace that I realize to google this XM Brands company and that is when I pull it up that many people have been taken in fraudulently by this company. Now I have a clearer picture of what this whole matter is about--fraud!!!
Some how this XM Brands company fraudulently took money out of my bank account for an order I did not authorize to begin with, took money for a so called 10 day trial of their cleanse product, again which I never authorize, but not only did they charge me the $3.87 shipping and handling charge, I never received the 10 day trial they accused me falsely of ordering and authorizing. So the $87.47 I was charged to the same bank account was taken out on me and I am told that I authorized the order for their cleanse product which I never did and they actually sent me a product that was not even the cleanse but was their Acai XM product when I was repeatedly told by both Karen and Candace, they told me that I authorized the purchase of the Cleanse product not their Acai XM product.
When I question both Candace and Karen and mention the cleanse product, they do refer to it as Cleanse but and when I call it the Advance Cleanse, they tell me that is correct. I mean I said Advance Clease several times to them and they always tells me, "Yes, this is what I authorized the XM Brands company to charge me for."
Then the customer service reps had the nerve to ask me why I did not want to try their product and even told me she could give me a 20% discount. I told them that I did not want to try nothing that they had to sell and that I wanted a refund of my money.
After being put on hold once again by this lady named Karen, she finally gets me over to her supervisior named Candace who asks me the same dumb question about why I do not want to try their product. Then after a very long conversation I tell her repeatedly that I want my money back that they had stolen my grocery money and she finally tells me that I will receive a refund within 14 business days and that I will receive an email verification. I ask when will I receive the email verification to which she tells me within 24 hours. What a lie, too, because I never received an email verification and it is well past 24 hours.
So I call the company XM Brands from off their bottle that they sent me and charged me for, which is [protected] and talked to a 3rd lady yesterday and I have no idea nor can I remember her name but she ended up hanging up on me.
She told me to mail the wrong product back before I would get a refund. Never mind that I was charged $3.87 for something that they accused me falsely of authorizing that they never sent. Well I have read enough from other people on the web to know even if I mail this product back, I will not get a refund from this company and besides this company charged me for a trial fee for a product they never sent to me so they fraudulently took money on me twice.
This company falsely took money out of my bank account via debit card and now I am going to have to mail this product back to get a refund which means I will have to drum up the money to pay to ship this product back to include to make them sign for it which will probably costs me at least $10 and so now I will be out more than $100 from this company. They will have their product back and be able to ship it out to another person who they stole money from. I mean it can go on and on with this criminal person who runs this company.
I am on a fixed income. I do not own a car and get around in a power chair or a walker when I leave my home. I don't have the means to go to the post office to mail back a product to the XM Brands company only to hand it back to them and never receive one single penny back for my trouble that they put me through. Why they have not even sent me the 10 day trial sample that was unauthorized to my debit card on Feb 2, 2010 and they charged me $3.87 just because they could do it and get away with it. What makes me feel safe in trusting them to do the right thing.
When I told them about the trial product that they were suppose to have sent me that I never ordered or never received, Karen's reply to me was that she cannot control the mail. Yet they can send me out a full size bottle of a product I never ordered and charge me $87.47 and it does arrive to my address. Something is fishy out in New York City or should I say in Hollywood, Florida. I am going to keep the bottle they sent to me fraudulently so that if the FBI wants to see the bottle they can. I will keep it strictly for legal evidence.
I have been filing reports on line with several different places. FBI comes to mind as the first place and then Florida's BBB comes to mind too and then several web sites like this one.
Here is the information I found on the BBB web site about XM Brands. For one thing they have an "F" rating. This is a horrible rating. http://www.seflorida.bbb.org/Business-Report/XM-Brands-Inc-92013738
Here are the addresses of this company:
5753 Miami Lakes Drive Miami, FL 33014
5753 NW 158th St. Miami, FL 33014
642 Main St. Charleston, Nevis, West Indies,
3609 N. 29th Ave. Hollywood, FL 33020
Here is an 800 number that is listed on their site: [protected]
Here is an 800 number from off their product that they sent to me unauthorized: [protected]
No. of Cmpl Type of Response
1 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreeing to perform according to their contract
0 Refusing to make an adjustment
29 Refuse to adjust, relying on terms of agreement
XM Brands, Inc.
Address: 3809 N. 29th Ave.
Hollywood, FL 33020
Web Site: http://www.acaixm.com
Contact: Customer Service -
Business Start Date: 10/6/2008
Company ID: [protected]
Nature of Business:
This company's business is Weight Control Services
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
A note in closing: Beware of any company, even those who have ads on television. Make sure you find out about a company before you give out your credit card or debit card number. Also, just because a product looks good, may seem like fun to use, or may look like it is something that may look like it may make things easier on your life--BEWARE!!! THERE ARE NO EASY SOLUTIONS EVER!!! THIS HAS BEEN PROVEN TIME AND TIME AGAIN.
I was one of the many people who XM Brands, Inc actually got a hold of their debit or credit card, personal information, phone number as well as email address and to tell you the truth, I cannot prove to you how they did it---THEY JUST DID IT!!! Then they turn it around on you and try to make you believe their lies and make you believe you signed up for their offers when you did no such thing. Or they will not cancel your account when you ask them to. My friends, BEWARE!!! Nothing good is every free or easy--there are always strings attached. Please learn this lesson from those of us who did not learn it too well but now have from the school of hard knocks.
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