Resolved XM BrandsUnauthorized billing

I called the company and they instructed me to send the box back return receipt. I did. Then I was notified by my credit card there was a $48 handling fee.

Responses

  • Na
    Natalie Apr 10, 2009

    Hi Kevin Foster, I too was a scam victim of XM Brands LLC. They have 19 [redacted]s from other scam victims on /link removed/ Do you cancel you subscription with XM Brands to avoid getting additional charges? I had to go as far as cancelling my debit card and getting a new one reissued to avoid future unexpected charges from XM Brands. If you have not cancelled your subscription, I would suggest sending an email to Sonja or Robert Estrella at [email protected] I hope this helps.

    2 Votes
  • Li
    Linda R Apr 28, 2009

    Hi my Name Is Linda Reyes I'm in,
    I LOVE the system that they have it works very were will for me and everyone knows that the company and any company online has a auto ship program so i don't know why so many of you are so upset with them. If you don't have money to invest in your self then you don't need to online buy trial or anything for that mater.

    -2 Votes
  • Na
    Natalie Apr 28, 2009

    Linda R., first of all do spell check before you post a reply. You sound like you work for XM Brands. Anybody that has experience as a customer with XM Brands would not be saying what you are saying. Most people such as myself have experience nothing but horrible customer service with XM Brands and been scammed out of hundreds of dollars.

    I strongly disagree that most people know that they will be automatically enrolled in an auto-ship program when they make a purchase online. Companies like XM Brands do this because they are scammers that are greedy and want your money. Whether or not you like their products or agree to the automatically monthly subscription they will take your money until you dispute the charges with your bank and cancel the auto enrollment/shipment with XM Brands (which is not easy to do). It is a pure out right scam. PERIOD.

    I have purchased many products online with Puritan's Pride, Lucky Vitamin, Sephora and Amazon and none of those legit, great customer service and affordable online companies have scammed me by auto shipment and enrollment. Your comments are not appreciated and have not added any worthwhile comments.

    0 Votes
  • Me
    meg Jun 04, 2009

    Hi,

    I was taken in by the $4.95 trial as well. I ordered it on a Thursday night and bu Friday morning I had a really bad feeling about it. I checked my account and not only had they charged the $4.95 shipping, they had also placed a hold of $59.01 on my checking account. I started calling the company 1st thing Friday and had a really hard time getting through. This made me freak out more. I did some searching on the internet for this company. They don't advertise it or put this on their web site, but the customer service email is [email protected] I sent 2 emails on Friday without a response and continued to call the 800-440-4397 number. After the transaction for the shipping posted and the pend on my account was released, I cancelled my bank accounts and set up new ones so the company would not have access to my information any more.
    Thursday of the following week I was finally able to get through to a customer service rep. Who instructed me to send an email to the above address. I advised him that I had already done so and he was curious as to how I got the email address which I found through a similar post. He was skeptical, but did find my email and assured me that my subscription had been cancelled. I still feel better knowing that my accounts have been changed.

    The FL better business bureau has given this company a grade of F. It is not a pleasant company to work with and I recommend that you not order any of their products.

    It looks like I'm one of the lucky ones who figured it out before it cost me hundreds of dollars. I hope that this can help someone who finds themselves in the same situation

    0 Votes
  • Je
    JenBrooks Jul 02, 2009

    oh no! I just fell for the 'only pay for shipping $4.95 offer' too! I signed up on 6/30 and my bank account on 7/2 shows.

    06/30/09 PENDING XM LABS 800 440 4397 $4.95
    06/30/09 PENDING XM LABS 800 440 4397 $29.01
    06/30/09 PENDING XM LABS 800 440 4397 $29.01

    That is $58 more than I bargained! I am sending the email now. Their telephone hours mon-fri 9 AM - 6 PM EST.

    0 Votes
  • Dc
    DC12 Jul 07, 2009

    I didn't even fall for the scam, they somehow got my debit card number and when I got the shipment, I checked my bank account and they had taken charges. I immediately filed a claim with my bank. Next step I think will be the Florida Attorney General because yet again yesterday these sleaze balls tried to deliver more product!

    0 Votes
  • MS2JUICY Jul 07, 2009

    I AGREE WITH ALL OF YOU! I HAVE BEEN TRYING ALL DAY TO CANCEL MY FREE TRIAL TOO! THEY KEEP ON HANGING UP ON ME AND THE CALLS KEEP DROPPING, BUT I DIDN'T GIVE UP. FINALLY SOMEONE TAKES MY CALL AND A GIRL VIVIAN GAVE ME THE EMAIL ADDRESS. I HAVE NOT FOUND ANY CHARGES TO MY ACCOUNT OTHER THAN THE S&H. THANK GOD! BEST OF LUCK TO YOU IF YOU ARE DEALING WITH THIS COMPANY.

    0 Votes
  • 55
    #55$3#### Jul 09, 2009

    Their product arrived in my mail, which I did not order...my credit card number got lifted and is being used and this company XM Brands / Matsa Net Purchase / Advanced Wellness Research Inc. keeps sending ME product which I never ordered...I canceled my credit card and they keep sending the crap...I've called each of the companies and informed them I did not order their product and to stop sending it...they tell ME I have to go to a website to cancel the order and I'm leary of that as reputable companies will cancel over the phone...aaaaarrrrrgggggghhhhhhh.

    0 Votes
  • Je
    Jeanne E. Jul 23, 2009

    I too was scammed - I thought that because Dr. Oz recommended Acai XM as one of 3 reputable supplements, that I was dealing with a reputable company - was I wrong! On 7/5 I ordered the free trial - on 7/15 my debit card was billed for 139.97 (all the posts I have read show a different charge and no where in the free trial offer is there any mention of the value of future shipments). I didn't receive the product until 7/23 and called XM immediately to cancel. I was told by Tom that I couldn't cancel by phone, that it had to be done over the I-Net and that he would have to "push" the cancellation form to my computer. Sounds like a set-up to push a virus or worm and certainly doesn't sound like a reputable cancellation policy. I have disputed the charge with my bank and we'll see what happens but everyone who reads this should reach out to Dr. Oz, Ophrah and Rachel Ray to let them know that their name is being misused by this shady company and that hundreds of people are being scammed. I also filed a complaint with the FL attorney general's office and with my local SC TV station. I feel very violated.

    0 Votes
  • Ja
    JamesEs Jul 27, 2009

    All previous complaints could have easily been avoided. The company is not a scam, you are just Americans obsessed with instant gratification, and failed to read the Terms and Conditions which clearly state everything. So, congratulations. Your complaints are invalid and you should really start learning how to read before you get into these things.

    -1 Votes
  • Bo
    bolia Jul 27, 2009

    this company stinks!!!...i wish i would have never order this product.

    0 Votes
  • Xm
    xmbrandsuck Aug 04, 2009

    >>>>MR JAMES Es<<<<<< just for your information I too was scammed by this company, I DID NOT AND DO NOT ORDER ANYTHING ONLINE... because of this kind of thing. I NEVER use my debit card for ordering online! They took $139.97 out of our account as well and they were NOT authorized to do so! So tell me how exactly they got my information??????????????????????????????? Are you telling me that you agree with what they are doing?????? Thats probably a stupid question because you probably work for this SO CALLED "COMPANY". I have to give it to you "they are making a real honest living"NOT!!! They are a joke not a company!!!

    1 Votes
  • Je
    JetMotors Aug 09, 2009

    I also did not order anything from this company. Out of the blue I get two packages of 3 separate items. Stupid health pills that have no proof they may even work. I never buy this kind of crap online or otherwise. I just ignored it but my wife kept nagging me to check my credit cards and bank card activity so the next day I did and saw where I was charged $4.95 and $1.99. I tried to call the phone numbers listed next to the charge but couldn't get through so I called my credit card company and told them to cancel my card. Within the next 2 or 3 days I had received several more shipments all of different kinds of health supplement crap that again I don't use because I believe it is all a scam anyway. I checked my credit card activity again and find a total of $146.00 of charges that were made before 8/6/09 when I had my card cancelled. All these shipments seem to have originated from different companies and were not accompanied with packing lists except two of them. This last one's packing slip had a very small seal with "XM BRANDS" printed on it so I did a google search and found this complaint site.
    I still don't know how these shipments are related and how they got my credit card number. I fall for FREE offers where you would have to give your Credit Card number??!! Some time ago I looked at the "FreeCreditReport.com but as soon as they asked for my credit card number I backed right out. How stupid do they think I am??!!! I'm Happy for JamesEs and Linda R above that they are so pleased this kind of "Business Model" .

    0 Votes
  • Ou
    Outraged2565 Aug 12, 2009

    This company offered a five day "trail period" for .99 cents. When I called they stated that the "trial period" began the moment I ordered the "product" (i.e. instructions). The information was too complex so when I called to cancel, I could never get through (busy signal). I finally got through on the fifth day - but they count weekends. They are still going to charge me $89. I will never sign up for anything on the internet again.

    0 Votes
  • Ja
    jakeydee53 Aug 18, 2009

    do all of these complaints all refer to a toll free number - 800 440 4397 ? then this company also involved in GOOGLEPROFITHOUSEONLINE.COM...you have been warned.

    0 Votes
  • No
    NotsoFast Aug 18, 2009

    Ok, two hours ago I noticed "POS [email protected]
    *$1.01" on my bank statment. I did not order anything from this company and have no idea what this is for. However, after calling my bank and getting a bogus phone number 800-864-9920 associated with the charges I started doing some research. There seams to be several products associated with this company none of which I have ordered or would wish to. I do not know how they got my information but first thing tomorrow I will be canceling my card and the bank will issue me a new one before any more charges from this company come thru. I did find this web site with a phone # 800-440-4397 which I will call tomorrow, but I intend to call my bank first and hope that I have caught this intime. Hope this helps.
    http://video.xmbrands.com/terms.html
    If somebody can tell me what product is associated with [email protected] I would appricate it.

    S. Powers

    0 Votes
  • No
    NotsoFast Aug 21, 2009

    Update to [email protected] ...this is associated with GOOGLEPROFITHOUSEONLINE.COM. I did finally get thru on the 800-864-9920 # after waiting 1 hour on hold. I talked to a rep named Claire who informed me that I had signed up for a 5 day trial period and that today was day 6. Maybe that is why I got thru. They did not even have my last name on the account. I was also informed that they had put thru a payment for $80.oo to my account today and that It had gone thru. (We'll see about that). She then said that to cancel I had to go to the following web site http://www.xmorders.com/mc/ to cancel the "account". Use all lower caps and fill in information. CS Rep: claire...Password: red...she had to give me the order # since I did not have it. I made her stay on the phone until I had everything done. She tried to get me to wait until the 80.oo dollars had cleared before canceling so that I could be refunded $20.00. I DON'T THINK SO!!! After hanging up I immediately called my bank and told them to cancel my card. I asked them about the payment and they said that there was a payment on hold for $80.00 and that if it did go thru that they would dispute it Immediately but since it was done with a debut card that they could not stop it from coming thru. I did try to call the 800# back and was cut off after 45 mins. I will try again in a little bit and see if I can't find out what the web address is that I supposedly gave my information to and some company information. Claire is in Hollywood, FL.

    1 Votes
  • Fe
    Fed Up with Thieves Sep 01, 2009

    to jameses... have you ever read the terms and conditions??? they are supposed to give you 14 days of "trying product to see if it is right for you". They charged me within 5 days of original order date. That's not 14 days... not even the 10 days that says I can cancel within. I tried for 3 days to call the 800-440-4397 number. After waiting for a total of 2 hrs... yes, 120 minutes on hold with the most annoying blaring noise coming from the phone, a "Robert" tells me he cannot do anything to help me. He refused to give me a supervisor to speak to & refused to give me a street address to write to. Reputable business? I think NOT! Fortunately, the BBB of FL is very familiar with this ripoff company, having many complaints filed each day of this company. My bank was very accommodating... all I had to do was fill out a form and sign it and my money was returned. They also have seen many of their customers scammed by these thieves!
    Just a warning to all: ALWAYS check out a company with the BBB before buying anything online! If you get scammed, have your credit card number(s) changed immediately!!!

    1 Votes
  • Kr
    KristineD Sep 01, 2009

    OK, not sure if this worked but i'll find out.
    I have read all of your complaints and agree with every word.
    I cannot believe they get away with this.
    I have held on that yucky crackling music trying to cancel for a documented total of 4 hours+.
    I finally got to a land line and decieded to hold for however long it took.
    I actually spoke with a "Customer Service Rep/Supervisor" and she took me to a site
    www.xmorders.com/brf
    This is the cancellation order page but appartently you need a rep to help you with CSRep info, order number and password.
    The only other option if this does not work is to cancel and re-issue a new bank card I was told.
    Good luck to all who were scammed by this "company", word will get around eventually.
    Hopefully this worked. I 'm hopin to cut my losses.

    0 Votes
  • Wi
    WilhelmMonkhe Sep 01, 2009

    Here, I'll help all you guys out and save you some trouble from this company. This is the easiest way to cancel your trial if you have ALREADY been charged.

    Log on to http://www.xmorders.com/brf. The company has many extensions on the same site, depending on what they feel is right for the situation.

    /bc, /mc are all to cancel, but by submitting those webpages, you are basically agreeing to the charges that were already placed and giving up your right to dispute it with them or your financial institution.
    /mr, /br, /bm are webpages that you are directed to if you want to take a settlement credit, usually of $20 and $30 respectively. If you are directed to this by a representative, please be noted this will NOT cancel you out.

    /brf will cancel your account the same day, and your card on file will automatically be issued a refund - a restocking fee of %45 as stated in the terms and conditions. Only use this if you've already tried disputing it with your bank but haven't gotten anywhere with that. Make sure if you're using this webpage, to send the product back, and make sure you get a tracking number as well as confirmation of receipt.

    Fill out all the information, making sure your first and last names are correct in the field.

    When you get to the CS Rep field, type in only ONE OF THE FOLLOWING. It doesn't matter which you pick, just make sure it's lowercase:

    Amy
    Apple
    Robert
    Morris
    Don
    Tonya

    When you get to the order number field, type in your order number. It should have came with the confirmation e-mail. It's 7 digits and always begins with a 2. If you don't have your order number, you're screwed.

    For the password, your password is always "red" without the quotes. Please make sure you're entering it in with all lower-case characters.

    Your digital signature IS legally binding so make sure you're on the right page before you submit anything.

    Make every attempt at the best of your ability to call the company at 1-800-440-4397 once you've done this to confirm your cancellation, as you do not receive one for your records.

    Addt'l Information:

    The manager's name is Robert and if you do reach him, he is the manager but will not, under any circumstances, issue you any kind of refund. Use the information I've given you as a tool to fight him with. Be smart about it, and you'll win.

    The company is located at 3609 N 29th Avenue, Hollywood, Florida 33020. Use this address to send your product back, their shipping department is in the same location as their actual call center.

    Good luck.

    0 Votes
  • Hj
    hjanem Sep 14, 2009

    i had the same problem, but i never recieved any goods. i then cancelled my credit card after reading several of these sites, including the site for complaints of googleprofithouse. stay away - it's all a con!!!

    0 Votes
  • Pi
    pinkpriscilla Sep 22, 2009

    This is a total scam. They offer a sample for 4.95 and the next thing you know, there's a $139 charge that is NON-REFUNDABLE. I am soooo pissed off. I am submitting a complaint to the BBB, not that it will get my money back. I'm going to submit for a new card as well.

    0 Votes
  • Co
    COLLEEN J Sep 23, 2009

    Greetings >To all of you that have been >>SCAMED<<Defrauded<<Lied to>and so much more, By these ###.

    I too have been victimized by this ongoing group of bottom feeders and the list keeps growing from what it looks like from all of the complaints that are listed here, I would say that this has the all the earmarks of of a collousion and this has to be haulted >>>NOW!!!<<<< These people don't care if they destroy you credit, let alone extra charges that are depleating your bank account and credit card > >>> With charges you did not authrized <<<<<< . Mine are Dazzel White < Dazzel Smile >Pro white < Clean Smiles < And they are all intergrated with one another, But i only applied for> Two FREE TRIAL SAMPLES << and was charged on my credit card by All i mentioned above ; >>7 differet companys and one was for a male enhancement product, the two origional companys proceeded to use my credit card number to created faulse accounts and memberships to these ###, Which is the killer here; As you know we have been given faulse info on Web Sites to contact, which is red flag to all of us, Do not give any info to these ###s and never give your digital signature as what WilhelmMonkhe had recommeded, And where the hell did guy come from with all his great >How to cancel these ripoff A***holes >and Gooroo WilhelmMonkhe sounds more like a slick Willie, then someone with a disbute as the rest of us, What is your game Willie???Please reply to all us so we can be assured that your not someone employed by these Sum Bags
    and also who is Linda Reyes ???? I almost purged when i read her comment and had same feeling as i had with Willie>What i would like to do > is Ripp her T**s off and she might gravatate back to earth!!! Any comments Linda???
    I have an Idea with returning theses products >My Cats Have GIVEN ME PERMISSION TO SEND WHAT THEY FEEL> IS THE WAY TO HANDLE THIS SITUATION >IS THE ((ALMOND ROCKA)) RETURN WITH THERE WORTHLESS MERCHENDISE ***IF YOU GET THE DRIFT OF MY CATS INPUT >NO PUN INTENDED AND PLEASE FORGIVE MY SPELLING I KNOW IT'S CRAPPY BUT I DO INDEED FEEL ALL OF YOUR PAIN AND BEING TOTALLY PISSED OFF AT THESE ###S.
    CONTINUE TO CONTACT ATTORNEY GENERAL AND ALSO SWAMP THE WEBS SITES WHERE THESE BOTTOM FEEDERS ARE PAYING FOR ADVERTISEING AND LET KNOW THAT THEY ARE CONTIBUTING TO THIS SCAM ALSO AND THREATEN THEM WITH BAD PRESS ABOUT WHAT CAN HAPPEN TO THERE WEB SITES IF THIS CONTINUES, AND LETS GET IN THERE FACE AND CONTINUE EVERY DAY AND ANYBODY THAT HAS ANY PULL WITH THE AIRWAVES OR CABLE CAN PUT OUT A PUBLIC AWARENESS ALERT ABOUT THESE FRAUDS!!!
    I BETTER GET OFF MY SOAP BOX FOR NOW AND READY MY PACKAGES TO MAIL OFF TOMORROW . I WIIL CK LATER ON PROGESS WITH COMPLAINTS,
    MY THOUGHTS ARE WITH ALL OF YOU, COLLEEN J

    Hi my Name Is Linda Reyes I'm in, <<<<<
    I LOVE the system that they have it works very were will for me and everyone knows that the company and any company online has a auto ship program so i don't know why so many of you are so upset with them. If you don't have money to invest in your self then you don't need to online buy trial or anything for that mater.

    1 Votes
  • Fr
    Franharb47 Sep 30, 2009

    Canceled my order in april. Then they sent another product in june. I returned in and asked to credit my charge card and they still have not credited my account. Now they are saying they can not find my order # and that they are not the company that i had ordered from. I have talked to a brandi, brooke, rob, amy nicole, morris, appolainia, threscha, you name it i have talked to them. They need to be shut down. They are a joke!

    0 Votes
  • Es
    Esta Oct 19, 2009

    I just got done on the phone with these people and it was the worst people to deal with. I asked them why they couldn't be like any other company and take my name or email address and cancle the order. The lady kept on repeating herself. I told her I wanted to talk to her supervisor and she told me her supervisor wasn't there. I then told her I wanted to talk to someone who I could understand and she kept telling me there was no one there. I was on the phone with her for a half hour and she finally got her supervisor!! In whick that didn't help. There has to be something done to this company!!!

    0 Votes
  • Le
    Len Potter Nov 15, 2009

    there has been two withdrawals from my account that I did not approve totally almost $100.00

    0 Votes
  • Ic
    Icedgar Nov 27, 2009

    I was SCAMMED as well. I ordered the $2.97 sample which I never received, the they charged me $88 for something again I NEVER RECEIVED!! Then after talking with a supervisor over the phone, I only got back half of my charge due to a restocking fee for again something I NEVER RECEIVED!! I don't know who Linda Reyes is but I can can be sure she would be pissed if they charged her almost $100 for something she never got, then only refunded half for not returning what you NEVER GOT!!!

    THIS COMPANY IS TERRIBLE. I am having my CC get the rest back for me from them and I warn anyone else out there to NEVER buy anything from this company. They are liars and stealers.

    0 Votes
  • Mo
    morg032685 Dec 01, 2009

    The XM Brands company is TERRIBLE! I signed up through the $4.95 trial in June of 2009, and stupidly did not call to cancel in time and was charged for the full amount of the product (do not remember the exact amount). I called to try to get a refund but they kept saying that refunds were not available, but that they could give me a $35 credit off of what I owed them. So I took that since the amount was originally going to be over $100. This was on July 10th 2009, and I also told them I wanted my subscription CANCELLED, which they said they did but would not give me a confirmation number (and I never reveived a confirmation email either).

    So I have not had any trouble since then, and all of a sudden received a charge for $89.97 on my PayPal card on November 20th 2009...and I was livid (my husband was even more mad). My husband disputes the charge with PayPal, but still wants me to call the company. So I find the customer service number and call up them only to be on hold for forever, then eventually the call disconnected. I tried again early the next morning and finally got through to the CS rep. I was arguing with this person (who's accent was so thick I could barely understand her) over a horrible phone line where I could barely hear her and kept hearing my voice echoing. I was demaning a refund, and was kept being told that a refund was not available and that I had never cancelled my subscription which is totally FALSE. She kept "checking with her supervisor" and coming back telling me the same thing. So I asked to talk to this supervisor...which took almost another 30 minutes to get them on the phone. I continued to be persistant that I had already cancelled and refused to pay the $89...so FINALLY the supervisor just goes "Ok we will refund the $89.97 to your account" I was relieved but will not believe it until I see it...which is said to happen in 10-15 days. They also would not give me a confirmation number over the phone, but said they would email it to me.

    DO NOT get involved with this company because they are totally scammers and will do anything to take your money!!! BUT if you do get scammed just try to be persistant and hopefully that will help!

    0 Votes
  • Lg
    lgibson Dec 01, 2009

    My visa was compromised and a charge of $1.97 was on it for XM Brands MU Cancun QROC. I received a delivery yesterday of ACAI Force for men in the mail. Due to these comments I now see the correlation and know why I got this shipment. This was an unauthorized Internet charge with no phone number on my visa bill. Wow I see it could have been worse. Thank you all for your comments.

    0 Votes
  • Cb
    CBS News Dec 04, 2009

    I am a producer with CBS News. Would anyone be willing to speak on-camera about their experience with XM Brands? Please contact me at [email protected]

    thanks

    1 Votes
  • Dw
    D Walter-Duim Jan 05, 2010

    The web site pop up does not SAY XM BRANDS - so you are at the mercy of THINKING this is a GOOGLE site!! Me, too - thought I was only going to get $1.97 charged - when I clicked on the other pictures - I was being charged without any information or other sites being open - just a 'bulletin' still photo!! Now, I have been charged $77.00 for nothing and never received any products nor any other notifications such as WELCOME TO THE CLUB!!

    0 Votes
  • Gt
    gtownlady Feb 23, 2010

    i ordered teethceleb. no product was received but checking account charged also they charged for a monthly club fee which i did not agree to with noyhing to show for it. DO NOT ORDER ANYTHING FROM THESE PEOPLE - i cannot get them to rectify the problem nor return my money. i am out $92.24

    0 Votes
  • Fs
    F.S. Feb 24, 2010

    I signed up for this after reading an article about a person from my area (however they just used a ip tracker to say from my area) that found amazing deals by using trials and using two different products. Said how much the saved just by doing this with a bunch of comments saying the same nothing about canceling before you hit x number of days. Well I got my first billing from enrollment to a money help company (ironic enough) and when I seen that I back tracked finding out both were scams. I called them up and they said they would refund me so I was waiting to change my credit card. I also called up XM Brands whos order might I add said it was denied just to check and cancel right away. I cancel that and next thing I know I have a 39.95 charge I file for fraud right away with my bank and cancel my credit card. To all those being scammed it might be a pain but change your credit card asap if you can. So far I got the 40 dollars enrollment fee back from the first company but still waiting to see if I can get the 39.95 back from XM.

    I will end this post with a copy of their cancel letter.

    Modifications To Your Modifications To Your Terms and Conditions:
    SORRY TO SEE YOU GO!
    Thank you for visiting our website. Please take a few minutes to read the following as when you submit this form you automatically accept the following terms and conditions and confirming the order process. You are confirming that that your future subscription will be cancelled effective as of today. All orders already processed have been billed to credit card on file. You may renew your membership for subscription orders at any time by simply calling customer care at 800-440-4397 Monday thru Friday 8am-5pm Eastern Standard Time. Remember, most customers see most noticeable results by using our products consistently for 3 months. We take charge backs very seriously. All internet credit card companies¡¯ use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DON'T DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database.. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household.

    It pretty much says you try to get your money back and your going on a fraud list...

    0 Votes
  • Ga
    Gary Paul Mar 05, 2010

    Misleading teeth whitening web ad offering free trial offer with paid postage & handling. After signing up you receive an email stating you are now a member & will be receiving products monthly. I responded immediately to their email stating I did not want there membership or product, to cancel order and membership. 10 days later they billed my debit card 87.47 for products.

    0 Votes
  • Bd
    bdan2 Mar 14, 2010

    They did the exact same thing to me including the charge for $87.47 when I signed up for a "free" Colopure trial. Not only that, they charged me that before I even recieved the product. When I called to complain they gave me a runaround about not being able to refund my money. Also they didn't even send Colopure but a bottle of Sivitrol - whatever that is!!

    1 Votes
  • Ma
    Marvs2 Mar 19, 2010

    They didn't ship my "free sample" until 10 days after they charged my account $87.47. The day I received it I called and they gave me an RMA# and asked me to return it, saying that when they received it they would refund my $87.47. I returned it the following day, they received it and signed for it 2 day later - 22 days ago. Today I called and asked for my refund and they said they would email me a form which I would have to sign and return and then they would give me the refund. I received the email which has a link to a disclaimer form which would then generate a $20.00 credit - no refund - and release them from all further liability. I'd have to be totally out of my mind to sign it. The next step is the Florida Attorney General's office, which already has an open case on them - L-09-3-1228.

    0 Votes
  • Ki
    kina82 May 29, 2010

    This guys are a big SCAM, do not order from them please. I order a bottle of their weight loss pills and if you dont cancel within 5 days, they will automatically charge you 87 dollars. When I called to cancelled, and returned the product they charge you 43% RESTOCKING FEE, TOTAL RIP OFF. CBS, ABC news all recommended this website, are they in on it to? I would like to see if a group of us is interested in filing a class action lawsuit, and see if there is an attorney interested in representing us. I feel RAPED, and taken advantage of!

    LESSON LEARNED DO NOT PROVIDE YOUR CREDIT CARD TO FREE ITEMS, THERE IS NO SUCH THING AS FREE, THEY ARE EAGER TO CHARGE!!! IF SOMEONE IS INTERESTED IN GETTING TOGETHER TO FILE A SUIT, SEND ME AN EMAIL AT [email protected]

    0 Votes
  • Ca
    CaptainObvious77 May 29, 2010

    Are you serious, I've ordered things and taken advantage of free trials too. It's your responsibilty to make sure you cancel within the trial period...I doubt a judge or jury would award you for your own lack of follow up...

    0 Votes
  • Ch
    Chuck Turner Jun 01, 2010

    XM Brands Scam

    Report them to the Florida Attorney General

    http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

    and the FTC

    www.ftc.gov

    2 Votes
  • Re
    R Esparza Jun 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    HI my name is Rogelio Esparza. I too have been in a bad rip off scam from this company called Lean Body Burn Rip. Lean Body Burn just ripped me off for $87.47 because, according to them, my trial period was up even though I didn't receive the product during their supposed trial period. When I called them I couldn't get beyond a manager in some foreign country who would not give me another number to call. He ended up hanging up on me. The original charge was $3.87 for a 10 day trial period. The trial period doesn't start after you receive the product!!! The trial period starts the minute you order the product!!! If you do not receive the product until after the trial period, too bad. My question, "How can a person try something (trial period) if they don't have it?" I called my bank to dispute and I had to mail pills back which I did but what a ripoff? Can I get help from anyone with retrieving the money ripped off or how should I go about? What about consumer affairs or BBB...any thougts??

    0 Votes

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