Wyndham Vacation Ownership
reviews and complaints

Wyndham vacation resorts

Re: Contract numbers, [protected], [protected], and [protected]

On June 1, 2018, my husband and I with four friends arrived at National Harbor resort intent on attending the Capital Jazz fest in Columbia, Maryland and having a college reunion, as my friends had come from different states. After leaving the front desk, we were told we had to have an owners update.

On Sunday, my husband and I arrived at 10:00 am for what was promised as a 45 minute update. After the film concerning new locations and new VIP guidelines, Valencia Richardson came to update my account. Walking into that meeting, I told Ms. Richardson that I was already a platinum owner. I was paying approximately $1, 500 per month for mortgage and maintenance with four years left on that contract. I had a interest rate of 13.99% on that loan but I was handling the expense. My last purchase was in 2013 when I joined Club Access. At that purchase I was told that I should never have to purchase again because my contracts were grandfathered into the platinum level with my PIC. On June 3, 2018, Ms. Richardson told me that my Club Access contract was going to experience a significant increase because many resorts under that program were affected my hurricanes and other issues. She stated that I must come out of Club Access and all of my previous purchases, buy 300, 000 points, thus having a million points at National Harbor, and by doing so it would make me a permanent platinum member and reduce my maintenance fees. I told her my husband and I couldn't afford another purchase. I told Ms. Richardson that I had to leave because additional friends were coming to my unit and that we were having a luncheon. My husband and I left around 12:00 pm.

To my great surprise, about a half an hour later, Ms. Richardson appeared at my door. We invited her in and she had lunch with us. After lunch she told my friends that she had unfinished business with my husband and I and pulled us away from our friends! To some of our friends we never said goodbye. The sales pressure was that high!

By now, my husband was tired of this high pressured sales pitch. This time we were joined by Mr. David Lee, the Sales Manager. I told him that I couldn't afford the new purchase. He told that Ms. Richardson could help with that problem and left to see if he could get a lower interest rate on the new purchase. Using her best "home girl" charm, she told me that could be my personal representative and that she would show me how to place my timeshare on the rental market and payoff this debt in five years. I didn't purchase timeshare to rent but the idea of getting it paid off in five years was attractive. By this time, around 7:00 pm, my husband was furious! He told me not to purchase anything and left the meeting. Ms. Richardson pressed on.

Mr Lee returned to state that he couldn't bring the interest rate down but Ms Richardson could help me if I decided to purchase. I told him about Ms Richardson ‘s idea to rent the timeshare to pay off the mortgage, and his reply was she can help you in that way. Once again I stated that I couldn't afford the package. Valencia Richardson then came back to promise me "we" can do this.

At 8:30 pm, exhausted, hungry, and defeated in will, I signed the contract. My husband came back to me to see why I was still there and we had a verbal altercation. Ms Richardson and Mr. Lee were both aware of his feelings.

The impact of that purchase is that my timeshare payments do not allow for health essentials. Needed medicines not covered in full by insurance are not purchased. I pay approximately $2, 680 per month for mortgage and maintenance. This mortgage is greater than my home mortgage. I was paying these fees with Wyndham rewards credit card to off set some maintenance fee. I was previously paying Barclays $1, 500 per month. Barclays Bank was charging 17.99% interest on balances and with the $1, 100 increase I quickly began to acquire a high balance. Now I was paying Wyndham and Barclays unsustainable amounts of money. My husband refused to help me because I went against his directive.

I live on a small pension and social security. I cannot keep these contracts up. I wrote to Wyndham Cares, a program that is suppose investigate and help with such problems. Their reply after many months was no. Sadly, I must exit this timeshare to improve my mental and physical health.

Laraine Williams

My husband and I were lied to about the terms and agreements. We were told by Charles Philips that we were getting 24mths of financing when we only received 6mthd. We only found out after receiving our cards and then it was too late to cancel. This was misleading and fraud. We kept asking where to find the 24mths and this is where CHARLES kept pointing too.
I will be contacting a lawyer and also submitting a internet campaign against this company and Wyndham Discovery. The public needs to to be careful because this is misleading, fraudulent and taking advantage of people.
Also is attached you will find a document made up internally that was used to sell me this package. Most companies only allow marketing material from the Corporate Office

My suggestion is to stay clear of this company that will overcharge under your nose. Then charge accounts without your permission and not allow you to vacation as they are always booked:

In February 2017, While vacationing and staying at a Wyndham Resorts in North Myrtle beach, SC, I fell victim to some very strong and deceitful sales pressure to purchase a timeshare.

I needed to pay a down payment of $3719.60 immediately, which they put on a Paypal credit card. They ended up actually charging me $3749.60, which was their first no-no. They then, without my knowledge or permission, added another Paypal loan of $10000! I CALLED WYNDHAM AND THEY DID NOT CARE. That was their second no-no, which made me angry and distrustful of the Wyndham company.

I was and still, am unable to use any of the benefits as described by their high-pressure sales. Bottom line, I do not want to do business with a company that would attempt to steal money from me

We called to complain to Wyndham and spoke to Ruben Back in May. We were upset because we were told by Devin Streeter, we could go to Disney for a whole week every year. When we tried to book this, We found out we did not have enough points. Ruben told us to send him an email with the info we talked about so we did and we had a new issue! A hit on our credit for something we never receIved a bill for. A 30 point hit. It turned out to be the credit card. We had asked confirmed with Devin our final numbers twice and this cc amount was left out of our financial
responsibIlity at the signing. I specifically asked if there would be any other charges and Devin said no. We have tried to reach Devin and he refuses to call us back.

So we added this to the email and WYNDHAM HAS REFUSED TO RESPOND TO BOTH PROBLEMS.
The customer service is horrendous on top of this. We want this problem fixed now. We do not deserve to be ignored.

With this particular timeshare, you cannot vacation as you pay to do so. You have so much trouble trying to book vacations with them as nothing is available. We have upgrades galore and still, nothing really to show for it but mostly 1-day vacations with a few longer ones and more fees paid outside to do so.

We have also been misled by a multitude of agents with this company at sales presentations and we just can not do it anymore. We are signing updates to cancel just to get out of these sales presentations and this is no longer ok for us anymore. We dread vacationing.

Not sure how this company is not getting into more trouble with all the problems their owners have with their business practices. Something is not right when they can get away with this stuff for so long with no responsibility and consequences.

I went to a presentation that was told was 90 minutes an was dazzled into signing since I was there from 830 am to almost 4 pm was pressured into signing even though they lied through whole thing about what I would get with the points I was getting which I'm paying so much money for nothing was signed into 2 loans that I can't afford was never asked proof of income this was in north myrtle beach South Carolina .was never informed about rescind or how many days I have this was on aug31 I signed .i called Club Wyndham on 9/4 to ask about rescinding after a google search they only gave me address an still didn't inform me that I only had to 9/5 I sent certified mail on9/6 an called them a week later they only said I was a day late an was stuck .i told them I couldn't afford over 700 dollars a month when salesman said 300 they gave false lines at sales pitch an didn't care if i could pay or not an kept me hostage for hours on my vacation when I was told 90 mins so I wasted money an my time nothing but a bunch of scammers an sharks im goin to default an file bankruptcy

Do you like swimming with sharks? Well if you end up getting suckered into a meeting to sell you and ownership with Wyndham, that is what you are asking for. They will swarm you with multiple sleek salespeople and relentlessly nip you until you give in and buy. We have had this timeshare for 3.5 years and have been on 10 days of vacation for a whopping $23, 000. They charge you maintenance fees each month and that over $500 a year would be enough to pay for the vacations I have done. I just threw away over a year of pay for nothing! You can not travel as they say you can and they refuse to help you when you ask for it. So do not get in the water with them!

We initially purchased in 2016 in Hawaii.

This ridiculous company used my husband's service as a crutch and gifted us additional points as well as 2 vouchers for future use and he was going to upgrade us to silver for free for 2 years. Initially, we felt special and great about this purchase. However, over the next year, we found nothing was available to us to reserve. We also found out that we did not get the Main land (Oahu) as we were under the impression but the Big Island instead. We were not happy about that.

We would later discover not only was it difficult to access but we could only access the Big Island location due to the initial package we purchased, or use the RCI network to access other locations. We were unable to access either the timeshare or the RCI network.

In 2017, a member from Wyndham and asked if we wanted to take advantage of a wonderful opportunity to upgrade. The agent said that it was rare that they had available properties, but they recently came into some properties and were offering us a chance to get into a timeshare that would allow us more access to more sites. The agent said that this particular timeshare would have more opportunities to have access to sites because with the new timeshare we would not be locked into one specific site but have many sites to choose from.

We were also going to be given additional points (voucher) to use at any time after we upgraded. When I seemed reluctant to upgrade, the agent asked how often we traveled and if we had children, and if we were planning a trip soon. The agent assured me that we would be able to use the timeshare at more locations and that we could upgrade our rooms with this particular plan, and that we would have access to larger suites when we wanted to invite family members along. The agent also said that the timeshare would be great for the children to use at later times.

The agent said that she would be personally available to us for the next year to help us with our bookings and that that was one of the benefits to upgrading. The upgrade cost I believe was $1300 if I remember correctly. Once we upgraded I have tried to use the timeshare and all of the networks available to me with no luck. Additionally, I had to call the agent to help me secure a timeshare reservation and she could not find availability for me at that time and claimed that I needed to call 8 -12 months out.

When I spoke to her initially about the upgrade she said that I would not have to book so far out in advance. Each time we have tried to book either online or with an agent there has not been any availability despite being told that we would have so much more access to not only Wyndham hotels but others in the RCI network as well.

Needless to say, we purchased this timeshare and then upgrade with the intention of using it but as of yet we have not been able to use what we are paying monthly for. We have tried to get out.

BBB did not work and neither did writing to the CEO Michael D Brown.

Now we know that Wyndham is getting sued for controlling the reservations. Too bad its in Tennessee https://www.insidethegate.com/2018/01/timeshare-developer-wyndham-sued-for-alleged-elder-abuse-against-senior-citizens/

https://topclassactions.com/lawsuit-settlements/travel/914952-wyndham-class-action-says-timeshare-sales-are-deceptive/

This company is bad news! STAY AWAY FROM WYNDHAM.

I am making this complaint for my boyfriend Ron Tzinski. He was approved to purchase a timeshare even though he could not support the income to afford it. They did not require any documents as proof of income. When he went to talk to someone at Wyndham instead of helping him out of the contract that they told him they would buy back if he couldn't afford it, they pressured him into buying an upgrade (7 hours in a meeting). Again, not verifying his income or ability to pay. He is self-employed. Even during this 7 hour meeting, they told him again, they would buy the timeshare back if he decided he didn't want it. When he contacted them about buying it back, he was informed then that they don't do that. They say whatever they think you want to hear to get you to sign. Sad part is that they have a armed forces program for military/veterans which is less costly but even though they knew he was a veteran, they never presented him that program.

I, myself, attended a presentation as a friend of mine booked me a room at one of their resorts as a birthday present for my son and was informed I had to attend a presentation. I attended the presentation and when I told them I was not interested or able (currently in bankruptcy), they kept presenting me programs to consider purchasing even offering to sign me up for one of their out of the country programs to "get my foot in the door for when the bankruptcy is over". The last program they offered was a two year trial period program for around $4, 000. I finally had to get firm and a little loud and accused them of using high pressure to try to get me to buy. Again, without verifying my income and knowing I did not have an ability to pay, they were willing to have me sign a contract.

Ron has been trying to get out of his contract with Wyndham for 8 or 9 months. He was lied to and scammed into believing that he could easily walk away from the program. Ron had lost his wife when he first bought the Wyndham Vacation program and when he went to them for assistance in ending his contract with them they manipulated him into believing that upgrading was the solution. They like to say that people only upgrade if they are happy, but I have read several hundred reviews where people were trying to get out of their contracts and were manipulated into upgrading. Their salespeople are trained well into making you believe you can afford a program that you can't.

Ron has filed complaints with various places to get help to resolve this situation and has not been able to get anyone to understand that he should have never been allowed to buy into the program as he could not afford it. He paid in more money they he used and it makes no since why they are holding him hostage and not allowing him out of the program.

Thank you for taking the time to read this complaint. I hope someone from Wyndham reads this and helps him exit their program. He is a veteran and deserves better treatment.

Theresa England

We deserve a severance from this company. And we want to make sure that no one else signs up with these points without knowledge of the truth in the matter. This company will tell you things that you will find out later to be untrue. When you go to their owner's meetups at every vacation. They are very slick and get you to upgrade and they also do it over the phone. I have had 4 upgrades and ONLY 2 vacations. The upgrades were supposed to make things better for us to use our points. But really we were told the initial purchase was going to give us what the upgrades have. So we feel swindled. The costs do not add up to what they tell you. We are just tired of this. $127, 800 to get what we were told we would get at $14, 700! Do not fall into this trap. We have not been able to get ahold of people in customer service. It is a mess. Stay clear of this company. They pretend as they care but in hindsight, they took us for our money and used our trust to do so.

My husband and I bought into the timeshare with Club Wyndham in New Orleans under monthly payments. First we were told we could start using our points immediately, then after we signed the contract we were then informed since sooooo many people used their points before paying for them, that offer of traveling immediately we over and that we had to pay seven (7) months worth first. Ok, no problem. Unfortunately, my husband is a disable vet and needed a knee replacement within those 7 months. Although we continued payment, we never were able to use program. Then the following year, my husband had his 2nd knee replacement, which delayed us traveling again. We kept up with the payments with plans on traveling as soon as my husband recovered fully. A few months ago, because of medical bills we had to stop payments for a few months just until the VA caught up with the disability payments to us. We were told that would be fine, and as valuable customers we could just restart payments when we were ready. Ok, so a few months later when were ready were told we would have to pay the remaining balance ($1, 300) before the end of the month or we will lose the over $2, 000 we've already paid into this timeshare. Plus we would still be indebted for the remaining balance and yes it will go on our credit report as unpaid. If not paid by end of this month, we will lose everything and there's no refund, partial or otherwise. This is how they treat their "valued customers" and a disable vet. We were told to contact the corporate office and the board of directors for help, that number they gave us is no longer in service. We are not letting this go, we would like to utilize this program but there's no way we can have that much money within a few weeks.

We bought into this TIMESHARE when 6 sharks, oh I mean salesmen, surrounded us and did not accept our no, not now, we are not interested, etc, repeatedly. Really it takes 6 people to sell something that someone wants. That was an afterthought that I might have had if Wyndham had not been the reason my body was starved of the nutrition I needed. I asked to leave due to my condition where I needed to eat, if I do not, I will get headaches and hot flashes. The staff offered some stale bacon that had been sitting for probably well over the safe limit and I had to take it due to needing substance so my head would stop spinning and my system could calm down. The danger Wyndhams sales reps put people like me in with health conditions to make that buck is downright shameful.

We purchased the timeshare SOLELY on what we were TOLD. And the main thing was that we can use Hilton points. Later we find that out to be a lie and it was a lie, Wyndham's agents knew exactly what they were doing. They just told us what we wanted to hear. That should be a breach in our contract.

When we tried to use our points, we did not have enough points to do anything. This was a perversion of decent ethics in business.

We proceeded to get excessive sales calls for more than 6 months after our purchase to try and extract more money!?! I asked each time for them to fix the problems we have, and they could not. But they harassed us every month even though we told them no; we would never pay more money because Wyndham fabricated stories to take out money!

This is a solid "no more for us".

We sent in a letter of our complaints and we were totally ignored. This is how you treat owners? Well, it should not be a surprise.

This company is all over the place. We can not get straight answers on any of the financials on our membership. Nothing is adding up. We also are getting charged around $800 per month and have only been able to rent 2 times for 3 days both times. What are we paying for? We expected to get what they sold us which is to be able to travel anywhere we wanted at any time and that has not been the case for us. We filed a complaint on the BBB and the case manager from Wyndham gave us an invalid extension number and then threatened to close the case for not responding and proceeded to give us the same number and extension which again the machine said the extension was invalid. This company is no good. We literally could travel anywhere in the world for that money without the restrictions this company places on it's owners.

For us Wyndham was the best as far as locations for our vacations, for all our timeshares. However none of the others had to lie to us to get us to buy. The fact they told us they would even out our maintenance fees to get us to upgrade; and then later we found out that was not the case! That was the nail in the coffin for us. We do not appreciate being lied to.

LETTER TO WYNDHAM

I am very frustrated and at the end of my rope with your company. I've fallen for every one of your lies, and there have been many. From the very start, your sales representative made it appear that by buying a timeshare through Wyndham I would have the best options available to vacation anywhere, anytime. That I would find it so much easier to book and take advantage of all of the great and many benefits that owning your timeshare would bring me. I even tried to upgrade, or what I thought and was told was an upgrade, to rectify the issues I have had since my original purchase. All to no avail. There is no amount of upgrades or purchases I could make that would ever get me to where I was promised I would be, because those promises were based on lies. This has become a very frustrating and disheartening realization.

This whole situation I've found myself in began towards the end of 2012. I received some correspondence through the mail offering me a 2 or 3 night stay in Pigeon Forge, TN and a credit card with either $50 or $100. The hotel was Baymont by Wyndham Sevierville Pigeon Forge, TN. To stay at the hotel for free I had to attend a 90 minute presentation during my stay. On or about November 12th, 2012, on the morning of the presentation, I went to the area provided by Wyndham which was a couple of miles from my hotel. I believe they called it the Wyndham Smokey Mountain. When I arrived, I checked in and was instructed where to go next.

I noticed there were at least 20 or so people who were waiting to hear the presentation as well. I poured myself some coffee and took a seat. Members of Wyndham were walking around and asking guests questions like where they were from, how they were enjoying their vacation and so on. I was asked a few questions also. When it was time for the presentation I was directed to a room, given a welcome speech, and then shown a video that explained why I should purchase a timeshare. The thrust of the video was that people should purchase a Wyndham timeshare to spend the precious times with family members and that the advantages to Wyndham timeshares were far superior than those of others as far as the flexibility and availability of timeshare locations.

After the video I was assigned a staff member to discuss whether I was interested in purchasing a timeshare. I did not know that this was part of the presentation. I thought that when the presentation ended, you either said yes you wanted a timeshare or no; however, I was prepared to tell the salesperson that I did not wish to purchase a timeshare. After making me wait for about 15 to 20 minutes, a salesperson finally approached me. We went into a cubicle and I could see a couple speaking with another Wyndham salesperson. The gentleman shook my hand and started off with small talk, asking questions about what brought me there and what I did for a living, etc. He asked me what I thought about the hotel accommodations, the Pigeon Forge area, and the presentation.

I told him that it was okay but wasn't sure I wanted to purchase a timeshare at the time. I told him I wasn't aware this was a sales meeting. He then proceeded to discuss the "benefits" of a Wyndham timeshare and why it was an investment to anyone who takes vacations. He took out some type of outline and started addressing the benefits, point by point. After he finished, I told him that I still wasn't ready to make a purchase. I noticed several staff members in the background who had started listening to our conversation, the back and forth. It felt like being watched by vultures. The salesperson asked if I would mind providing a credit check to see how much I qualified for to get the best deal. He ensured me that it didn't mean I had to purchase anything. I agreed. After he received the credit check back, which seemed to take another 20 minutes, he came back with a contract and started discussing the main parts of it. I told him that I would like to take a day to think it over. He said the deal was only for that day.

I asked him why the deal was only good for that day, and he told me it was company policy. The salesperson persisted by telling me it was a smart investment; I could rent it to others, and that Wyndham maintenance fees were consistently lower than other companies. I asked him if I could sell the timeshare when I paid it off, and he promised me that I could. I told him that I still wanted to take a day to think about it, but he again told me it was against company policy. By that time, I was tired. I had spent over an hour after seeing the video presentation, so I gave into the salesman, believing that it might not be the worst deal ever since I was fond of taking vacations.

Soon after I started using the timeshare benefits, I noticed that it seemed like I was almost always borrowing points and paying for additional points, for example housekeeper fees. I have seldom been able to use my regular points to use a timeshare without paying additional money. Many times I have tried to book a stay, but the stay was not available. During the presentation and the salesman pitch, the company bragged about how available timeshares were. If a timeshare was not available, I had to change the dates or book a different timeshare, which almost always resorted in paying more fees. Once I booked a vacation, but it was broken into two stays although it was for one period, which I ended up moving from one hotel to another and had to pay additional fees for.

In March of 2013, I booked a Wyndham Vacation in Myrtle Beach, SC. Me and some coworkers traveled to Myrtle Beach, SC once a year to play golf. When I checked in, I was directed to another table to get a parking pass. This is the standard Wyndham procedure they use to get you to attend another presentation; otherwise, they would provide you the parking pass at the same table they use to check you in. They usually offer you a credit card worth $100.00 or some other incentive to get you to attend a presentation during your stay, and when you tell them you're not interested they keep after you, trying to get you to attend. If you decide not to attend, they may call you constantly and try to convince you to change your mind. This has happened to me about three times. I did accept the credit card offer and attended a one-hour presentation because the company presented this presentation as an update and new information about their timeshares.

Again, I was assigned a salesperson who went over some updates, which I didn't think were any meaningful updates. I and other guests were shown different timeshares, so I guessed the company considered new rooms updates. All during the discussion with the salesperson, which ended up being two salesmen and others lurching about, I thought the upgrade meant that I would be updating my original timeshare. This is how they made it appear to me. The salesmen made it seem that way, and they told me I qualified for this "new program". They asked if they could run my credit report again to see if I could get better options. I told them they could, thinking I was only updating my current timeshare, because I had experience trouble using my points without paying additional money. I thought this might be a way to alleviate that issue, but I asked the salesperson if I could think about it for a day and I would let them know before I left Myrtle Beach. The salesperson said no. I asked if I could fax the documents to someone and have them look at it before I signed anything.

After seeming to discuss the issue with upper management for about 20 minutes, the salesman returned and told me that I could not. Because they knew they were selling me absolutely crap, nothing but a scam. After going back and forth with the salesperson for another 30 minutes or so and being pressured, I decided to take the upgrade to get more value from my initial purchase. The salesperson never told me I was purchasing a second timeshare in Myrtle Beach, and I didn't find this out until I started using the timeshares again. I had assumed that Wyndham was one big company and that I was adding benefits to my initial purchase. Purchasing the second timeshare put me back in the same situation of paying additional fees to use a timeshare. The salesperson crafted their language to hide the fact that I was purchasing a new timeshare. The upgrade didn't at all solve my problem of having to pay money out of my pocket with every vacation that I took.

So basically, I was lied to and mislead into purchasing a timeshare from your company to begin with. Then, I was once again lied to, made to believe I was upgrading what I had, but in fact I was buying a whole new timeshare. I was already spending money out of my pocket to vacation with the first timeshare, now I am paying for TWO timeshares, plus money out of my pocket to use either.

I am not any better off, in fact I am in a much worse situation now. Your sales representatives are complete frauds and your company is nothing more than a racket and a scam. I want my contracts cancelled immediately. I want a full refund of my money as well. There is nothing that is right or honest about your ways of selling timeshares. The whole thing is nothing more than an elaborate scam