Menu
Wyndham Vacation Ownership
Wyndham Vacation Ownership Customer Service Phone, Email, Contacts

Wyndham Vacation Ownership
reviews & complaints

www.clubwyndham.com
www.clubwyndham.com

Learn how the rating is calculated

2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Wyndham Vacation Ownership has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wyndham Vacation Ownership. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wyndham Vacation Ownership reviews & complaints 295

Sort by:

Newest Wyndham Vacation Ownership reviews & complaints

ComplaintsBoard
R
2:53 pm EDT

Wyndham Vacation Ownership unethical tactics of the wyndham salesman rich morris

WYNDHAM EMAILS: after months of trying to remedy our issue, we finally got a response and they refuse to communicate via email so we could have a written trail. Over the last 2 years we have tried several offices and none of Wyndhams' departments will work with the written word. If that is not a telltale sign of the methods they use, being less the upstanding!
BBB COMPLAINT DONE. But they said that fraud is outside of their purview.
CONSUMER AFFAIRS COMPLAINT DONE. No response yet.
We have also posted on a few forums and we are communicating with others who have also been through similar predicaments forced onto them from this companies' unethical behaviors.

I want to cancel my membership [protected] and all the debt associated with it; as I will never trust Wyndham at any capacity to do business with again. I also request for a refund for the reprehensible down payment of $7200 that Ritch Morris took from me in the most appalling trickery. And ANY AND ALL monies paid to them as of "lateral upgrade" from 2017! Ritch was supposed to lower my interest rate and my payments as we are retired. I can still hear him saying - "I bet you didn't expect to leave here today with more points and a lower payment, did you?" He was so deceitful! Empathizing, saying he "understood" and that Wyndham didn't want us to be uncomfortable with our ownership or payments - so deceitful! HE MOST HORRENDOUSLY took points and added those SAME points back on and took $7200 and the kicker here is: my payments and debt are way more! Resulting in the fact we can no longer afford to use our timeshare. How can anyone think it's acceptable to promise one thing and do the exact opposite?!? It is not only deceitful; it is an absolute lie!

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
A
6:16 am EDT

Wyndham Vacation Ownership days inn new stanton pa

I up and left my job at days inn in new stanton. I worked 105 hours in two weeks and was only paid for 80 hours. I also lived at the hotel and paid full price to live there. So i assumed they were taking my overtime to pay for my room. I just found out they have pressed criminal charges on me saying i stole 100 dollars out the drawer and my file out of the locked up office that supposedly had my paper with a signature saying they could have my over time to pay for me room. ALL LIES. I WOULD HAVE SIGNED THE PAPER IF I WAS EVER GIVEN ONE. Now im facing serious theft charges for nothing. Worse place in the world i was not allowed in the pool. My kids were not allowed outside the hotel room. Now this? For 6 months they worked the mess out of me saying i had to pay for my room and i needed the extra hours to do so. I seen maybe half my checks the whole time i stayed there. They took out what they said "i owed " and all i got was whatever was left. These place has ruined my clean record. And i want stop until someone hears me and the TRUTH.
ASHLEE JEANETTE COBB

Read full review of Wyndham Vacation Ownership and 1 comment
Update by Ashlee Cobb
Jun 26, 2019 6:22 am EDT

This place takes copies of ALL YOUR CREDIT CARDS AND FILES THEM. ILLLLLLEGAL. COMPLETELY ILLEGAL!

Hide full review
1 comment
Add a comment
D
D
Debbie Kuhns
, US
Jun 26, 2019 7:43 pm EDT

I also worked with Ashlee and what she says is completely true. Worst company I ever worked for. They treated us terrible. I was fired for things I didnt do. Tols me i screwed up multiple credit card transactions and customer complaints but When I asked to see what I did and complaints they could not produce paperwook so they rehierd me. Was told in is that middle of my shift my pay was being. 50 Cent per hour until I had proper training and I never received any training. They took me to 775 an hour flight 825. Put me on the same shift that I apparently screwed up on and I just never ever getting a different shift so I could learn what they said I screwed up. The manager is backstabbing okay she have no idea how to run a hotel she had no prior experience when she was placed in charge. There was gossip and backstabbing. The owner was rude and mean to us. He called us means vulgar names. Put us down. The hotel itself was filthy. It has black mold growing from the ceiling. Nothing was ever done to change it k I feel Wyndham should go and investigate the hotel and not sponsor themhey it's giving Wyndham a bad name. It's a disgrace and I will always anybody I meet never to go there. The answer should be fined for all the filth mold and horrible deplorable conditions we worked in. I'm appalled by how they treated Ashley myself and the others that work there and left. Not everyone is a bad employee. If you cannot keep employees it's not the employee's fault it is the management and the owners. The way they represent that hotel and the way they react to us is horrible. I feel strongly that Ashley was set up screwed out of her pay because she work many days and many overtime days and was never paid properly. When this goes to court I will be the first one there backing Ashlee. They set her up to cover their own [censored]. Pathetic.

ComplaintsBoard
T
3:57 pm EDT

Wyndham Vacation Ownership sales tactics

On May 25th we arrived at the New Orleans LA location to enjoy our 19th wedding anniversary. Of course the concierge has to discuss all the local places and give you a map before you can go up to your room. While there we were asked to attend an owners meeting, get a free lunch and a $75 gift card only take 1 hour. We said ok why not but then 4 hours later we were still sitting there being pressured into signing up for a loan for $20K worth of points at Wyndham. We kept saying no, no, no but eventually ended up saying yes so they would shut up. We were finally able to enjoy our anniversary. We were also promised breakfast on the day we checked out that it would be sent to our room, we had an early checkout, the morning of checkout comes and no breakfast, no call nothing. So we check out at the front desk and we tell them we didnt get the breakfast they promised and they said oh sorry our phones were down. So we left, a couple hours later we get a phone call on our cell phone apologizing for the missed breakfast and telling us we could come back by for a gift card, we were already 2 hours close to home at this point. I feel the sales people are SUPER pushy and we never should have signed that contract, we have since cancelled the contract prior to ever paying a cent and are now gettting harassing phone calls.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
O
2:34 am EDT

Wyndham Vacation Ownership club discovery membership

Case number [protected]

Wyndham provided inaccurate information that's classified as an unfair practice. Wyndham did not provide a Discovery Membership book.
Therefore, we took Wyndham 's word for it when we were informed on the 22nd of april 2019 that the Discovery package meets our documented needs.
Therefore it comes across the we misguided on purpose, we hope we are wrong. Not sure why Wyndham would want unhappy discovery customers if the whole idea is to build a lifetime relationship in the future.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
P
5:18 pm EDT

Wyndham Vacation Ownership unauthorized credit card

On 3rd June 2019 my husband and I went to a presentation at your Austin location. It was to inform us of changes that the company had made. The sales rep was explaining about upgrades. I told him that I wasn't interested at this time. He said that he could basically get us a good deal on an upgrade, but unless we did a credit check he wouldn't know what was available to us. My husband was interested so we signed paperwork for a credit check, not once were we told that it was for a credit card. We were unaware until we received our credit card notifications today.We immediately called in to cancel them, and were told that the credit bureau would be informed of the cancellations. We are in the process of looking for a new home and this will greatly affect our credit scores. We are absolutely furious. This reflects badly upon your company. The salesmans first name was Shaun. We are Wyndham owners and felt that we were taken advantage of and expect something to be done about it. you may e-mail us at [protected]@sbcglobal.net...Thank you for your help, Patricia and John Mayo member# [protected]

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
L
5:10 pm EDT

Wyndham Vacation Ownership online access to my account

Case # [protected] May 17, 2019. We cannot access our online Myclubwyndham account. Owner care team says we are not registered. However, we were always registered. When we tried to re-register with your agents, the system does not recognize our name, member ID number [protected], or contract number000390013506. We cannot access our RCI points, 378, 000, which will expire on Dec. 31st. The only way to access the RCI points is through the clubwyndham site.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
J
1:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership management

Hello, this is regarding itinerary [protected],
I do respect the hotel policy of no refund, this is rather highway robbery however, it turns r I cannot attend one my sis is now diagnosed with 4 stage cancer and my [partner has anew know issue and needs cortisone injection, this means he cannot walk around in New York City. My point in all this i have requested a full refund many ties they refused. With that being said, I then offered to meet them half way and they still refused. If i were to provide all documents to prove all this am I able to get my refund. My situation around me is is difficult enough they are being heartless. This is not good for their reputation, Please let me know where I stand or I will need to seek different measures. I am utterly upset. Joanne Berlettano

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
D
10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership room and facilities

I booked this room for my son so he can train for a new job, it was absolutely nasty from lobby to the room. I do have pics of how nasty this place was.
Updated information should be posted, I would not want my enemies to stay at this nasty place and had I known, I would have booked elsewhere. My son slept in his car 1 night. Damn shame
I want a refund no one should ever pay for that trashy place

Read full review of Wyndham Vacation Ownership
View 0 more photos
Hide full review
ComplaintsBoard
M
11:12 am EDT

Wyndham Vacation Ownership timeshare/ points

We were told that the Resort presentation would only last 2 hours, but after 2 hours we weren't even back to the office. At that point, we had asked sufficient questions to know that their product was not something that would benefit us. When we got back to the office the salesman would not take no for an answer. He was demeaning, indicating we were too stupid to know a good deal. I am a retired CPA, my husband has a master's degree in management. It took us 30 frustrating, irritating minutes to convince him he was not going to make a sale. A truly terrible experience. As a result, we will never state at any Wyndam or any of their associated properties again.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
L
7:14 pm EDT

Wyndham Vacation Ownership problem

I am a former Wyndham Club owner (member ID [protected]). While a member, I transferred 168, 000 points to my RCI account (member ID A941-36635). Several months later, I sold my Wyndham property. Before doing so, I confirmed with Wyndham that the points with RCI would remain intact. Several times, I spoke with RCI and they confirmed my points were available for use and would not expire until Oct 2019. Also on 3/20, I put a vacation on hold with RCI with no indication the points were not available. Then on 3/24, I contacted RCI regarding a vacation and was advised my account no longer existed and the points were not available. I am currently looking at an RCI brochure which states "Should you decide to not to return to CLUB WYNDHAM Plus you can exchange your CLUB WYNDHAM Plus Points for other vacation options. Basically, you deposit your Points with RCI which you can then use to book a vacation at another resort (known as exchanging)."

I am very disappointed that your advertising advises and I was informed by multiple staff that the points would remain available through RCI regardless of no longer being a Wyndham owner. I look forward to being awarded the 168, 000 points with the ability to book through RCI.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
J
9:38 pm EST

Wyndham Vacation Ownership hotel stay and false advertising

I booked 2 nights on 2/8/19 to 2/10/19 and was told they had a sauna and pool. Upon arrival in not realizing til later that there sauna and pool area is completely empty and drained. Then I let the first shower slip by cause thought it might get better but I was wrong and me and my fiance and child all ended up with nothing but cold showers. There where no one at the front desk or answering the phones. I'm very unhappy customer and would like some of my $138.50 back if not all. My name is Joseph Daffron from arkoma Oklahoma [protected]

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
S
11:49 am EST

Wyndham Vacation Ownership owner services - reservations

As a 20+ year owner (Fairfield prior to Wyndham) and a VIP with 3 units I continue to be disappointed in the ownership and benefits. Dec 13 I checked availability online for an upgrade from the current reservation of a 1BR Suite, seeing a 1BR Deluxe available. As it had not auto-upgraded I called and spoke with Jennifer who explained that the system will not allow a 1BR to 1BR type upgrade. I expressed that a suite is a very different unit than a deluxe and asked to speak to a supervisor to escalate which she repeatedly refused to do. I called back and got John who reiterated what she said and no transfer to manager/supervisor. Upgrade from a 1BR suite to a 1 BR deluxe are a substantially different experience for the guest so is very disappointing that the unit is available and as a VIP owner I am not able to take advantage of it. This is not the first issue that seems so easily remedied that has been caught up in 'the process won't allow it' explanation. Why should a unit remain vacant when it would benefit a guest and is exactly why we have the VIP level ownership, to take advantage of such upgrades. Also you should empower representatives with the power to override and adjust such blatant system restrictions. I used to be your biggest champion and excitedly sang the praises and benefits of Fairfield/Wyndham ownership. I will share just as loudly my constant dissatisfaction over the past 6 years.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
A
2:50 pm EST

Wyndham Vacation Ownership guest charge/ error on computer

I made a reservation for a guest at the end of November. Today, 12/1/18 I tried to modify it online. The only modification is a name change. Apparently I did that by accident, changing it to the exact same guest, thus using my second guest authorization for the year. So when I called, they were going to charge me $129 for adding a guest to the reservation. The same guest that was on the first one and the second one I made by mistake where nothing changed. So I did it online. I paid $99. I called Wyndham again and the first person was not able to help me, I asked to speak to a manger and finally got one. Her name is Susan M - counselor review specialist. She very politely told me my error, didn't matter that it was the exact reservation and there was nothing she could do. When I asked to speak to her supervisor, she said it was her job to handle all phone numbers. I asked if the buck stopped with her and she said yes. She would not give me a number or an email address...then she politely hung up on me. Great way to treat your customers. Next time wyndham wants us to buy more points at 20K a pop, I will have them reach out to Susan.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
A
4:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership bed bug infestation - compensation not offered

Avoid this hotel at all costs! In all my years of travelling I've never encountered a hotel in such outrageously horrible conditions that charge nearly $100 per night!

My partner and I stayed there for one night in Sep. We checked in after a long drive and went to bed straight away just to be awoken by a swarm of bed bugs biting us! We've killed 3 big ones and a dozen of small ones and when we told the receptionist about it, he just shrugged and said that his manager would look into it tomorrow. We demanded another room and were given one in a horrible state, with broken bathroom handle, huge water damage patch on the bowed ceiling that we were scarred to stand under, and mould on the wall. While moving our stuff from one room to another we saw that the infested room was immediately given to the next guests. When we complained about all of this in the morning to the receptionist, she said that the manager was not in and she couldn't do anything about our complaint. After this horrendous night we ended up all itching and we had to take all our clothes and bags to the dry cleaners to make sure that the bed bug infection did not get transferred to our personal items.

Judging by the reviews on Tripadvisor and elsewhere, the management are aware of the situation and so far have done nothing about it (the most recent complaint about the bed bugs is dated 2 weeks ago!). I complained to Hotels.com, Ramada HQ and the hotel manager but they all refused to do anything.

Read full review of Wyndham Vacation Ownership
View 0 more photos
Hide full review
ComplaintsBoard
J
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership multiple calls per day to my cell

I have never done business with this company & I never plan to, because of the ultimate frustration it has & is causing me by continually auto dialing my personal cell phone number from multiple 817 area code numbers, usually with a 903 or 905 prefix, but this can vary, but generally all the calls appear to be coming from Arlington, TX & SW Ft Worth TX Area phone numbers & are all recorded calls. Somedays, the calls start early morning & continue all day, into the evening hours. It does no good to block the numbers because, it just auto-dials my number from another of its many numbers. I've tried calling back to the numbers, but they don't receive incoming calls. This has been ongoing for over 2 years. I'm unsure what could have initiated this problem & have been completely unsuccessful to-date in stopping it! I've reported the problem to my cell ph carrier but they can only block individual ph numbers & this is well beyond that & needs to be stopped. I've sent a complaint to the FTC for harassment on my cell ph, but have seen no response or action on this to-date.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
P
5:38 pm EDT

Wyndham Vacation Ownership sales staff at wyndham old town alexandria

On Monday, October 22, 2018, my husband and I attended an owner presentation at the Wyndham Old Town Alexandria. The person who met with us was Nicholas and then we were passed on to Seth. Four years ago we had purchased 105, 000 points at the Wyndham Midtown 45 in NYC. We still owe about $8, 500 on that purchase. Nicholas gave us a huge run around even though we made it clear, several times, we absolutely did not want to purchase any more points. He said even if we paid off what we owe early we would still have to pay all the interest. His did not sound right to us but it was alarming to hear. He said we would pay about $27, 000. He said he could lower our interest rate to as little as 3.9% on what we still owe. He had us complete a credit app. We repeatedly said we did not want to buy anything. When we meant with Seth the numbers on the paperwork did not look right. We kept asking and they said that is just how it had to be completed. I said we are not buying anything and we will not owe more money correct? Nicholas assured us that was the case. That was an absolute lie. After we went back to the room and read the docs we discovered that in addition to the $8, 500 we owed, he had opened a credit line in our name and charged us over $27, 000 for an additional 105, 000 points. Our lawyer also revised the docs which I photographed and texted to her. I then wrote a letter cancelling the contract as buyers have seven days to cancel under Virginia State Law. I hand delivered a copy of the letter to the sales office on Wednesday, October 24, 2018. Of course Seth was not available so Orlando assisted me. He said he would cancel the deal immediately. He date stamped and signed a copy of the cancellation letter for my records and one for his records. I also mailed two copies of the letter to their corporate office in Las Vegas at the address provided in my paperwork. One was sent to the P.O. Box and one to the street address. Both with tracking, one priority mail and one via certified mail return receipt requested. This deal had better be cancelled as per our written request. As far as we are concerned they are just a bunch of crooks. We will NEVER attend an owner presentation again. My husband and I are retired and on a fixed income and there is absolutely no way we would ever want to be saddled with a new debt in excess of $27, 000. Beware of these creeps if you ever stay at this resort. They are very deceitful.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
I
8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership to whom it may concern which obviously no one

My name is Armando rivera I was been help by a person in some office I forgot the name that takes care of the owners issues and I've been totally ignored and completely my situation is very serious and I need to be contacted by some one that matters and that can actually do something with my issue, the times I've tried calling I be given the run around and the phone ends up been hung very professional indeed, I have a name I believe it to be Chris if I'm not mistaken which I was told I was to receive a letter with my issue resolved however the letter was never received and I was never contacted by your office in order to proceed with my situation so can anyone I repeat myself that matters please contact me please #[protected]

A. Rivera
I will have to take measures I've been trying to avoid though since I believe you guys have showed me no interest I know whom will take total and undivided attention to such matter in which the issue will be seen and heard far and beyond and trust it will be resolved and reputations will be questioned afterwards

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
S
4:39 pm EDT

Wyndham Vacation Ownership timeshare presentation

I signed up for a timeshare presentation at the Branson guest services on I-44 on 9/4/2018. Paid the 30 dollar deposit and went to the presentation next day in Branson, MO. They had us sign credit forms promising that these were just in case we accepted the timeshare. If not, they will be shredded immediately. We reluctantly signed the forms as multiple bosses came to reassure us that it was a formality. The presentation was 4 hours which was supposed to be 2 hours. After the presentation we politely declined the offer. However the sales rep and her bosses kept on increasing the pressure and became increasingly agitated and aggressive. Finally, when they realized that they were not going to get a deal, they let us go. What a painful experience. Never again!

A couple of days later, we were surprised to learn that they had pulled credit report for both me and my wife. Additionally, I got a Wyndham Rewards visa card from Barclay. I immediately called Barclay and had them close the account which they did after I had to explain to 5 persons in Barclay that the card was illegally issued. I am unable to reach Wyndham via email and they just put you on hold on the phone and never return.

I have filed complaint with FTC. I will appreciate if anyone knows of any legal recourse against these thieves committing daylight robbery.

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
P
6:15 pm EDT

Wyndham Vacation Ownership illegal credit check

Just learned that Wyndham illegally checked credit. We were explicit that we would not go through a credit check, and we did not provide our social security number. We did provide the drivers license as identification seemed appropriate. The following week we learn that they illegally checked our credit from our driver's license (this should not be legal.).

Read full review of Wyndham Vacation Ownership
Hide full review
ComplaintsBoard
M
1:23 pm EDT

Wyndham Vacation Ownership timeshare - sales & customer marketing

Greetings Wyndham Vacation Resorts

My husband and I are very unhappy with our recent Club Wyndham experience during our recent stay at Myrtle Beach. We will NEVER participate in another Club Wyndham marketing and sales pitch, so please denote that on our profile to NOT even ask.

Members since 1998, we have been very loyal to the Wyndham brand. We travel multiple times per year and always utilize our VIP Wyndham Club Ownership to the fullest! I love(d) Wyndham so much I that I marketed the timeshare ownership to friends and family constantly! I felt a part of the Wyndham brand and the Wyndham family. So what changed? Allow me to explain…

During our recent vacation - July 15 through July 21 - we stayed at the Wyndham Ocean Boulevard. Beautiful resort. The problem we experienced was with your sales division. We were assigned to sit with Madison (who was also 20 minutes late) to our session. Once she arrived, she began filling our heads with information about how to sell points that were not going to be used. She explained that the sell back would cover our annual maintenance costs. A win-win for everyone - we buy more and then sell it back. The issue we have with her is that she completely lied to us. She sold us a garbage story and we fell for it - hook, line and sinker. Shame on us for believing in her, but shame on YOU for hiring and training your staff to be liars.

Madison told us that she would prepare a "how to" sheet for us to reference and it would guide us through how to sell back the points. She explained that if we purchased the additional points we would be able to work with the Wyndham to sell the points back (to other external consumers) for top price - that would cover the yearly maintenance costs. She explained how she would personally draft our "cheat sheet" before our vacation was over so we could review how it works - that all VIP owners do this and it's the best way to maximize our since VIP Club Wyndham Ownership. So yes, we accepted. We are now VIP Access and Wyndham Select (for Myrtle Beach) owners. *hold the applause*

Obviously, we did NOT receive the "cheat sheet" - EVER. Because she provided her cell number as part of the "keep in touch" Sales strategy, I followed up. I contacted her numerous times from Thursday - July 19th through Friday - August 17th asking for a status about the cheat sheet and the hardcopy Wyndham book (that is now available as a PDF). After a MONTH of texts, with no results, I finally told her that I was telling the Wyndham about this experience and that we were unhappy. She had the nerve to ask me "why?" and "what could she do?". For one, we not do appreciate anyone insulting our intelligence and for two, "really, Madison?!" So, to play into her game of ignorance, I explained to her that I would be notifying the Wyndham about this disgusting customer service experience because we never received our "cheat sheet" nor did we receive the hardcopy Wyndham book requested our recent vacation stay at the Myrtle Beach.

What were the results? Great question! Madison shipped the book and provided a tracking number. The package arrived this week - Monday, August 20th and the best part: THERE WAS NO PERSONALIZED SHEET OF INFORMATION DRAFTED BY MADISON, NO INSIDE TIPS OF STRATEGY FOR MANAGING OUR WYNDHAM POINT, AND NO HAND-DRAFTED LETTER OF APOLOGY FOR THE DELAY. It was a generic package, quickly dumped into a mailing envelop that included a soft cover copy of the Wyndham Book, along with printed pages from the website…(information my husband and I had already gathered ourselves). Is this how the Wyndham treats VIP owners with 20 years of loyalty and service?

Moral of the story - we are SEVERELY disappointed with the Wyndham Sales division and I want to encourage other owners to NOT BELIEVE EVERYTHING THEY HEAR during these sessions. We fell for it because we were convinced of her sincerity. Not sure if she is a good employee or a good liar…but nevertheless, you have our updated contract for increased ownership. We can handle that aspect of the deal - it's just disappointing to know your company lied to us about what was available for alternative options of selling back our excess points and we cannot "nullify" the current package we have and revert back to what we had.

We will NEVER sit in another session.

Thank you…

Jordan and Veronica Isaac

Read full review of Wyndham Vacation Ownership and 1 comment
Hide full review
1 comment
Add a comment
M
M
MazieGrace
Wauconda, US
Jul 16, 2022 10:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We just stayed at Daytona Beach Ocean Walk. We were told we could get an express presentation done in 30 minutes. After Covid we thought it might be fine and they would give us a $100 American Express. I told the salesman there is no way we are investing more money. That didn’t dissuade him. He pressed us to the point my wife was literally in tears. He backed off but only briefly. After quite a shallow but lengthy conversation, he said “you need to understand I have 4 wives and 17 kids to feed and support.” We didn’t laugh as it wasn’t funny. I don’t remember this idiot’s name but then he called in his manager…”Mr Hotshot” with his rings and flashy watch and demeanor! He proceeded to flagrantly lie to us. We have only met one honest person in Wyndham and that was a QC guy a few years back. After another similar shark and BS presentation, he said “why would we spend $20,000 for more points when you aren’t going to get one additional benefit?”

THAT IS A RARE PERSON IN THIS CUTTHROAT COMPANY. MY ADVICE: NEVER GET IN BED WITH THESE CUTTHROAT ORGANIZATION UNLESS YOU ARE FILTHY RICH!

The [censored] sales guy told us “of course it is hardball sales! That is what their job is!” It makes me sick! I loathe the Wyndham marketing group! They are evil!

If you go in to one of their units, unplug the phone immediately. We have been in this since 2000 but they still work to screw us!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wyndham Vacation Ownership customer service

Phone numbers

+1 (877) 393-5250 +1 (855) 421-4788 More phone numbers

Website

www.clubwyndham.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wyndham Vacation Ownership?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wyndham Vacation Ownership Customer Service. Initial Wyndham Vacation Ownership complaints should be directed to their team directly. You can find contact details for Wyndham Vacation Ownership above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wyndham Vacation Ownership. Discuss the issues you have had with Wyndham Vacation Ownership and work with their customer service team to find a resolution.