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1.0 11 Reviews

TrackR Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with TrackR at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TrackR reviews & complaints 11

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Newest TrackR reviews & complaints

ComplaintsBoard
S
10:18 pm EDT

TrackR Amazon using false claims to sell totally useless TrackR Bravo

I just submitted the following review to Amazon for the TrackR Bravo I purchased 4 days ago that was SOLD by Amazon. It is 100% truthful, but I'll be surprised if they "approve" it, so I'm repeating it here (condensed):

"Someone" should be sued - I have never seen such a blatant case of false claims and outright lies to sell a product that has been 100% useless for at least 8 months. Proof of this is the notice on the manufacturer's website (thetrackr.com): "We regret to inform you that TrackR will no longer be supported on Apple or Android devices after August 15, 2021." This can only mean "no apps" (and both are gone). And since the "Control Method" is "App", no app = no control = useless device. I even showed Amazon the courtesy of contacting customer support several weeks ago to make sure they knew that what they were selling was a scam. But nothing has changed, so obviouly, they either didn't believe me and couldn't be bothered to check the manufacturer's website, or they just don't care. (Inexplicably, some of the other trackr sellers immediately deleted the "iOS/Android compatible" claim.) I bought 8 of these from the manufacturer in 2016, but a few days ago I also bought one from this webpage, SOLD BY AMAZON, just to make sure I could post this review. Of course, I'm going to return it for a refund, with the same DEAD "battery included".

Desired outcome: Stop selling this product, refund every purchase made after August 15 2021, and apologize. And start acting like the Amazon I used to love and respect.

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S
10:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TrackR TrackR

I put in new battery but hours later it's disconnected again. It's always disconnected when I need it. I bought 10 of these things on ebay and out of 10, 10 do the exact same thing. I can't be constantly looking at my phone to see if it's connected. All I know is it's never connected when I need it. This product is crap and I resent that big companies are allowed to get away with taking the public's money for a crap product.

Desired outcome: Refund

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S J Anderson
Phoenix, US
Apr 19, 2022 9:47 pm EDT

I totally agree with your resentment of big companies that sell crap, and in this case, it gets even worse. The company salling it is bigger than big, and the product's usefulness became less than crap. Read my review of TrackR.

ComplaintsBoard
M
4:39 pm EDT

TrackR customer service

Sent an email asking to be sent 6 new batteries because they are supposed to be free. The customer service rep was very rude, speaking to me as if I was incompetant of understanding what he was saying, even asking me if someone took care of me. Then when I couldn't get a word, I said "Hey". He proceeds to say "Don't you "hey" me you [censored]ing [censored]!" Then proceeded to keep calling me after I hung up on him, after 6 calls I blocked the number. He also tried to charge $68 dollars for batteries that are supposed to be free. Never doing business with this company again.

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Is TrackR legit?

Our verdict: Complaints Board rates TrackR highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about TrackR raises questions. Diligently reviewing TrackR's client feedback and resolution practices is recommended for those considering TrackR's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

TrackR earns 82% level of Trustworthiness

Excellent Trust Notice: TrackR near-perfect at 82% trust. Use with confidence, maintaining usual caution.

TrackR has claimed the domain name for thetrackr.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Thetrackr.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up TrackR and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • TrackR's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • TrackR protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The registrar associated with TrackR has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • We conducted a search on social media and found several negative reviews related to TrackR. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
8:55 pm EDT

TrackR trackr

Ordered 3 new TrackRs directly from the company site. 2 out of the 3 came with dead batteries. App offered a "free" battery replacement that actually costs money bc of shipping/processing fees. Emailed TrackR Support and was told new batteries would be sent to me in 3-5 days. That was over a month ago. I've tried emailing several times since to follow up on the batteries and have gotten no responses. I was previously a Tile user for many years and after this terrible experience am considering switching back.

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I
4:44 am EDT

TrackR don't fall for their promises

False advertise says it's a great thing every person needs.
But it works like a piece of crap and you will only lose your money.
It will stop working once you leave the room. Stop believing in miracles. This company is not serious.
I tried to use it in different places according to simple instructions and wasn't surprised when I didn't find my car that was near my house. Same happened to other things I tried it on.
Useless thing. Don't be fooled by ads.

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F
1:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TrackR the item that finds your keys

Order #762898

I placed an order for one TrackR to be billed $29.00 with free shipping, etc.
However, when I checked my E-Mail, I see I am being billed $29.00 plus another $78.00. $78.00 is incorrect. Please correct my order. Thank you kindly.

Frank Mezzacappa
[protected]

I do not know what else I should say. Please accept this as is.

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Update by Frank Mezzacappa
Nov 01, 2016 6:25 am EDT

I haven't received any messages about my complaint. Is anyone going to resolve this for me?

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ComplaintsBoard
R
6:03 am EDT

TrackR I didn't get the app on time

My deal with the company www.thetrackr.com is terrible. I have contacted them and ordered the app. But I have done it 8 weeks ago. I checked the status and it showed that it was still in process of developing. It took too much time, so I have decided that this company has scammed me. I don’t think that they are professionals and can provide services and products on time.

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F
Frank Mezzacappa
, US
Oct 31, 2016 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

TrackR

F
F
Frank Mezzacappa
, US
Oct 31, 2016 12:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I only want one Track and pay $29, 00. However It seems that I am being billed for more than one at $78.00. I do not want to pay $78.00. Please correct my order #762898.

ComplaintsBoard
R
3:33 pm EDT

TrackR I have lost their coin device

People, don’t believe to the company Trackr Bravo. I have also used their coin device and one day I have lost it. It was terrible, because I only got it and lost on the third day. It was terrible and I tried to contact the customer services, but no one took the phone, when I have called. Hasanyone had the same situation? I need this coin device again, but I don’t know how to reach this company.

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A
4:41 am EDT

TrackR I think that my order hasn't been sent

I ordered TrackR from www.thetrackr.com. I didn’t get the confirmation from the seller. I waited 3 days, but the seller hasn’t provided the email or message. I checked the website, but there was mentioned that the seller could not send the confirmation. But I emailed the seller, and he didn’t react to my emails as well. I’m not sure that my order has been sent at all. Any ideas what to do now.

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B
3:46 am EDT

TrackR I can't get refund, because the seller doesn't want to return my money back

I ordered TrackR from www.thetrackr.com. I didn’t get the confirmation email, but it was strange. The seller didn’t communicate with me, but I have sent tons of emails. Later, I have found form, which I could fill if I wanted money back. I filled it, but after couple of days I understood that the company wouldn’t return money back. I was so upset and therefore I decided to warn other people. Don’t deal with them.

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T
Talktrash1
, US
Sep 02, 2015 8:57 pm EDT

I ordered from this company in June 2015. No merchandise 30 days later. I contacted their "customer support" email and only received an auto response that the company would respond... 3 times! Nothing. I contacted AMEX which was the account that I used to charge and they immediately reversed the amount no questions! THEN... 2 days later, received an email from a rep stating they would be shipping the order and an appology for lack of communication. Hmmmmm... is that what it took? This is a scam. There is no phone number to contact the company and the two listings I did find, in Santa Barbara are both disconnect.

ComplaintsBoard
C
4:36 am EDT

TrackR they took money for the software, but I got completely nothing from them

I paid money for the app, which I found on the website www.thetrackr.com. It was real scam. I paid money and waited for the further instructions from the seller. But this jerk provided only useless promises and blah-blah. After a week I still haven’t received anything from these scammers, as well as our communication suddenly stopped at all. Please, share your views about this company.

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S
Shanail
, US
Sep 05, 2019 3:16 am EDT

I purchased purchased batteries and never got them yet and the batteries came dead inside when I purchased it I need my batteries it's been 3 weeks now and no batteries. I paid for free batteries they should say low price not free. My email is twinoreo@gmail.com help please I've tried to live chat and nothing.

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C
Cmeb4dk
, CA
Aug 04, 2019 4:28 pm EDT

Hopeless product, doesn't work. No phone support. Chat doesn't work. No email response. Battery replacement still waiting after 2 months. A disaster of a product.

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Teddy's mom
, US
Jun 18, 2015 6:38 pm EDT

i also paid and it has been 30 days no product no date of when I may get one. I have asked for a refund twice now and cannot get a response from them.

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