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Romwe
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4.4 418 Reviews

Romwe Complaints Summary

0 Resolved
60 Unresolved
Our verdict: Engaging with Romwe at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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M
12:02 pm EST

Romwe clothing

Urgent!
Good day... I ordered three items over a week now and I was sent an email to track my items but the website is not working. My address is to miami, florida but the tracking website is saying hong kong to trinidad and tobago. Please email me at [protected]@hotmail.com to rectify this issue please. Thank you

Jermila dash

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T
4:35 am EDT

Romwe bad online service

I have nothing against paying for delivery if an order arrives on time. But usually dealing with this site brings different emotions. Negative ones. Regarding delivery. Never on time. I ordered 5-6 times and there's always the same story. Nothing has changed, they don't fix this issue, even though many people complain about it.
Sometimes they sent a partial order which is extremely inconvenient. I'm ready to wait unless you collect my items together and send them to me as one package. I don't need them separately. Bad practice.
Conclusion - if you want bad online service you should buy items from them then. Just don't complain. I warned you.

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C
4:51 am EDT

Romwe the worst store

Absolutely horrible.
I purchased three four nice dresses and one shirt. I was very excited. But got too upset when saw what they sent me. I have never seen clothes with such a terrible quality. It looked nothing like in the picture shown on the website. Maybe that's why the prices are so low. Most of them were smaller than my original size.
Summing it up, romwe is cheap, but the quality is awful. I'd better pay more.

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D
6:20 pm EDT

Romwe clothes are cheap knock-offs of ones pictured

The products don't look like they do in the pictures - they're just badly-made replicas. And returning said terrible clothes is so difficult. It's almost as if they know their merch is awful and want to make it as awkward as possible for customers to return stuff so they end up giving up and keeping the stuff cause it was cheap anyway. I would definitely warn people not to waste their money on anything from here.

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A
8:30 pm EDT

Romwe the sizes of the shirts and customer service

i have been trying to return the stuff that does not fit me back to romwe to get my money back since they are too small but they will not let me access the return ticket or contact customer service. this is ridiculous becausw i spent $30 on stuff that does not fit me. now, i cannot get my money back until they give me access to the return ticket but you can only return within 230 days so i will most likely run out of time.

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K
10:24 am EDT

Romwe poor quality products

Ordered bathing suits. I know they don't except returns. But bathing suits were so poor made and stitching was subpar. Also sizing was off so they didn't even fit right according to website measurements. Costumer service rep replied with 'sorry we don't except returns or exchanges on swimwear'. And that was it. I understand their policy but when the website falsified sizes and quality of product I feel like I should get my money back.

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C
2:18 pm EDT

Romwe customer service / logistics

The first time I visited the website for Romwe I was excited because I saw a coupon for "65% off Orders $99+" So I shopped and made sure that I had a total of at least $99 in my cart, which I did. However when I applied the coupon, my total did not go down by 65%. I contacted customer service, and they gave me snarky comments like "you don't understand our rule" which I am under the impression that the rule is: 65% off of the original price of each particular item, but all the items are already 50%+ off, so the price doesn't really change at all. However I was trying to explain very a very simple concept. If a company offers 65% off of a order total of $99 - that discount if for the WHOLE ORDER TOTAL... not individual items. Therefore, my total should be $35 for my items combined. It is very simple, and at least in America, that is what that deal means. I was argued with, and basically called stupid. It is such an easy concept, but the company uses and twists the "deal" to take their customers money. You CANNOT offer 65% a whole order, if the deal applies to individual items that have been discounted. On top of it all, the customer service rep literally stopped replying to me.

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A
6:26 pm EDT

Romwe processing time takes too damn long

You guys are ridiculously slow at everything. I ordered a dress on April 17, 2017 and it is currently THE LAST DAY OF APRIL and my item is "still processing". How long, exactly, does the "labor day holiday" last for you guys? A month, apparently? You need to start doing your job and put this order though. No item should ever take this long to be shipped. What do you people do all day? I want answers or my money back. Order #RWXHZ30244

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A
4:18 am EDT

Romwe they lost a customer!

I heard a lot about Romwe and expected high quality service from such a well known company, but received nothing but trouble. I ordered a swimwear from them and it did not fit. It was very tiny and tight and definitely not my size. Romwe agreed to refund me and asked me to send the item back.
I paid for the return shipping and gave them a tracking number and tracking actually said that Romwe received the package, but they said that they never received anything. Up until this day they claim that package never arrived. Even the shipping company confirmed that delivery was successful!
They should be ashamed of themselves! They just lost a customer and I will never buy from them again! Taking my business elsewhere!

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I
8:57 am EST

Romwe still waiting for my refund

I have ordered several items and paid over $100. Weeks passed and I received nothing so I contacted customer service and they told that my order was stuck at customs. They promised to send me a replacement and said that I would get a new tracking number. Well, that never happened. Then I asked for a refund, but they refused and told me to be patient. Very unhelpful customer service. I will not recommend Romwe to anyone who wants to have a peaceful way of getting their items. I want my money back!

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A
8:47 am EST

Romwe disappointed

This was my first time ordering from Romwe and I'm not very happy. I made my order over three weeks ago and my order still haven't arrived . It is almost impossible to get a hold of anyone from the company. When they finally replied all they told me was to be patient . I wanted the dresses for 2 parties I was invited to . One party was last week the second one is tomorrow! I'm so disappointed and angry!

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N
6:37 am EST

Romwe not happy

I ordered several items from Romwe, but received only two. Products were fine and looked nice, but sleeves were too short. The pictures on their website showed long sleeves, but items I received had very short sleeves. I am still waiting for the other half of my order, because I want to return everything. I checked on my tracking number, but it is not working. I have no idea where the rest par of my order is. For the first two products the tracking number worked pretty well. I am extremely disappointed and I am never going to buy anything from Romwe again! Now I have to go though the process of returning which is probably going to be difficult.

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Z
8:56 am EST

Romwe worst customer service

I made and order, but decided to cancel it. So I contacted Romwe customer support and asked them to cancel my order. I decided to cancel my purchase one hour later after I made an order. I received a reply the next day. They said that they couldn't cancel my order because they already prepared my package. These guys have an option to cancel an order. Their website is completely useless and their customer service is the same. They also told me I should have contacted them via email if I wanted to cancel my order. I actually did and it is not my fault that they didn’t check their mail! I’m so angry!

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gracia perez
, US
Mar 04, 2018 7:27 pm EST

i try to pay my order for 3 days now still waiting somebody to help me i will pay w/ credit card keep respondiing be patient bec volume orders stated 3 times.

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C
8:47 am EST

Romwe not happy

I ordered a few things and I must say I will not wear any of them. Items look cheap, the material is horrible and very itchy. Quality is completely disgusting! Romwe customer service is ignoring all my messages, so I can't return the items and can't even get a refund. I am going to throw all of it away because it isn't wearable. Things I received look nothing like the pictures on their website. I do regret that I decided to buy something from Romwe. I can't believe that somebody can even think of selling garbage like this. Extremely disappointed!

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M
9:05 am EST

Romwe I still don't know where the clothes are!

I ordered £150 worth clothes from this website, because I've heard only positive things about it. I placed my order over three weeks ago however their tracking system still says that my order is almost ready for shipping. I contacted ROMWE and they told that package will be delivered within 7 business days. They said there were some problems, that few things were out of stock, but everything is fine now. Well, few more months passed and I didn't receive anything. I'm so disappointed, mostly because I bought some things for my friends for Christmas. I'm so worried they won't ever turn up. I have left tons of messages for ROMWE with no response. I still don't know where the clothes are or if they will even arrive!

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C
9:18 am EST

Romwe very disappointed

After reading majority of the positive reviews about this site, I decided to give romwe a chance. Mainly because of the prices. I decided to order only one item for the start. Soon I got a letter saying that my order is ready to ship. Two weeks passed and I finally receiver a new e-mail saying the same thing. I had no idea were my item was. I tried to contact customer service, but there was no response. Another two weeks passed. I decided to make one more call. I was told that in few days I'll get my item, and they will give me few discount coupons. But, really, I didn't care about coupons or any apologies. The only thing I wanted was my item. I waited and waited and after 7 weeks of waiting I finally got my item. And I wasn't happy about it. My jacket looked completely different from the picture and it was the wrong size too. The fabric was very cheap and poorly made. All my friend say that I should return the items. I would like to do that, but the jacket wasn't too expensive, so I don't want to waste my time. But I'm very disappointed with my purchase.

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K
3:27 am EDT

Romwe problems with the delivery or seller hasn't sent my order

I bought blouse and dress from the company www.romwe.com. I paid through PayPal and the payment was prompt. After that I got the confirmation email from the seller and the tracking number. I waited several weeks, but my order never arrived. Also the seller provided fake tracking number and didn’t reply to my emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Viktoriya Slutskaya
, US
May 23, 2017 6:25 pm EDT

I had the same thing happen to me. I called USPS and they told me they do not have the tracking number, I have no way of reaching them. Did you end up getting this resolved?

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V
1:10 am EST

Romwe wrong size and seller still hasn't changed the order

I bought pyjamas and dress from the company www.romwe.com. I got the order quickly, but the size was wrong. I returned both items and the rep told me that I would need to wait couple of weeks. Ok. I waited whole month, but the seller still hasn’t provided my order. No idea what to do now. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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U
12:19 pm EST

Romwe my order didn't reach my destination

I ordered dress and blouse from the company Romwe. I paid for the order about $5, 000 and the seller provided the confirmation email, where they estimated the delivery date. But it didn’t arrive, and when I contacted the seller, he told me to wait 7 days. I haven’t received the order, but the seller only told me to wait more days. I fed up with their promises. Please leave comments about this seller, because people should be aware when they buy from such dishonest seller.

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Simran jain10
, US
Nov 09, 2019 5:08 pm EST

My tshirt is not proper in one tshirt i got some spots and 1 is not proper it is not stiched properly

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nikhila rao
, US
Oct 07, 2019 1:42 pm EDT

I ordered 11 items from romwe and paid for them through Google pay. I received only 10 of the 11 items that were paid for. My romwe app says I have received the order but I have not received one item and there is no romwe contact number where I can complain about this or ask for a refund on the missing product

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Fravitha Franklin
, US
Aug 12, 2019 8:51 am EDT

It's been 4 days since my package is stuck in the sorting process. My order number is RWHAB42734. If romwe could contact me and inform me about why my delivery is taking long that would be nice.

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Emily Jones 1999
, US
Jul 13, 2019 9:42 pm EDT

I ordered clothes online usps said it was delivered I made a claim with them but they are now ignoring the issue and will not refund me my money this is the worst customer service I've had

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Xiane Styles
, US
Jul 10, 2019 8:38 am EDT

I just want to ask where can I purchase the black marble comforter in the picture for the black marble sheets and pillow cases. I've been looking for contact info for a while but I can't find anything but this complaint site. Please fix this so I can contact someone about this blanket.

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Dami Ana
, US
Jul 02, 2019 4:30 pm EDT

I order regularly and this time I have ordered a pant and shirt but they canceled. Why is that so? I have used all my points and it's wastage. Even messages ain't delivered. If you cancel the orders what about us?cause we use points for that and it's not our fault. Please kindly look forward it. It's so amazing thing.

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Tori sanborn
, US
Jun 25, 2019 8:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You guys charged my card took the money out twice then refunded me once then took out another 131$ There is no customer service number so give me a call at([protected] or email me at torisanborn76@icloud.com this is the second time this has happened and I've had my bank call me thank you

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Yasotha Thirumaran
, US
Jan 06, 2019 7:56 am EST

I ordered £40 worth of clothes however I realised that the date it would arrive would be too late for when I needed it so straight away I refunded it. This incident happened on the 20th November and it's already the 10th December and I still haven't received my £40 back yet. If nothing is done, further action will take place.

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Shyatta
, US
Jan 05, 2019 2:58 pm EST

You take orders and steal money.. Don't send the products.. You should be ashamed. Please everyone. Don't buy from this company.. They will steal your money... You will not get what you ordered.. Ruin my child's birthday...

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Angelwings310
, US
Jan 05, 2019 8:35 pm EST

I wanted a small in size but put medium instead, I canceled my order within 2 minutes of ordering it, and now I'm not sure if I'm getting all my money back or just some and I'm not sure how long it will take please help me as soon as possible

Romwe Customer Reviews Overview

ROMWE is a popular online fashion retailer that offers trendy and affordable clothing, accessories, and beauty products for women. The website has gained a significant following due to its extensive collection of stylish and unique items that cater to different tastes and preferences.

One of the most notable positive points of ROMWE is its affordable pricing. Customers can find fashionable pieces at a fraction of the cost of other high-end retailers. Additionally, the website offers frequent sales and discounts, making it even more budget-friendly.

Another positive aspect of ROMWE is its wide range of products. The website offers a vast selection of clothing, including dresses, tops, bottoms, and outerwear, as well as accessories such as jewelry, bags, and shoes. Customers can also find beauty products, such as makeup and skincare items, on the website.

ROMWE's customer service is also highly praised by customers. The company offers a 24/7 customer service hotline and a live chat feature, allowing customers to get assistance with their orders quickly and efficiently. Additionally, the website has a hassle-free return policy, making it easy for customers to return items that do not meet their expectations.

Overall, ROMWE has received positive reviews from customers who appreciate the website's affordable pricing, extensive product selection, and excellent customer service.

Romwe In-depth Review

In Summary: Romwe offers a trendy and diverse range of clothing and accessories at competitive prices. The website is user-friendly with a mobile-responsive design, though some users may find the product quality inconsistent. Customer service and shipping can vary, but there are often promotions and discounts available. While Romwe has a strong online presence with active user engagement, the brand's sustainability and ethical practices are not well-documented.

Website Usability and Design: Romwe's website is designed with a clean, modern aesthetic that makes browsing enjoyable. The navigation is intuitive, allowing customers to easily find what they're looking for. The site is also mobile-responsive, ensuring a seamless shopping experience across various devices.

Product Range and Selection: Romwe boasts a wide array of fashion items, catering to different styles and occasions. They offer a broad range of sizes, though availability can sometimes be an issue. The brand is quick to adopt new trends, frequently updating their inventory with new arrivals.

Pricing and Value for Money: The pricing on Romwe is affordable, making it an attractive option for budget-conscious shoppers. When compared to competitors, Romwe often has lower prices for similar items. Customers can take advantage of regular discounts and promotional events to save even more.

Ordering and Checkout Process: Placing an order on Romwe is straightforward, with a simple checkout process. They provide multiple payment options to cater to different preferences. However, there are limited options for order customization.

Shipping and Delivery: Romwe offers various shipping options, with costs that are reasonable. Delivery timeframes are generally in line with industry standards, but can be affected by external factors. The packaging is typically adequate to protect items during transit.

Product Quality and Accuracy: The quality of materials and fabrics can be hit or miss, with some products not living up to durability expectations. While most items match their online descriptions and images, there have been instances of discrepancies.

Customer Service: Romwe's customer service responsiveness varies. They have a return and exchange policy in place, but the ease of navigating these processes can differ from case to case. Dispute resolution is available, though experiences may vary.

User Reviews and Community Feedback: The website features customer testimonials, which help in gauging product satisfaction. While most reviews appear authentic, as with any online retailer, the potential for non-genuine reviews exists. Romwe has a notable community engagement on social media platforms.

Sustainability and Ethical Practices: Information on Romwe's environmental impact and labor practices is not prominently featured, making it difficult to assess their commitment to sustainability and ethical practices.

Loyalty Programs and Incentives: Romwe offers rewards programs and member exclusives, which enhance the shopping experience for repeat customers. They also provide referral bonuses, encouraging customers to invite friends to shop on the site.

Security and Privacy: Romwe takes data protection seriously, with measures in place to secure customer information. Their privacy policy is transparent, and they offer security features for user accounts to protect against unauthorized access.

Overall Shopping Experience: The overall shopping experience at Romwe is generally positive, with many customers satisfied with their purchases. The likelihood of repeat purchases is high, though brand reputation and trustworthiness can be affected by mixed reviews regarding product quality.

Comparison with Similar Retailers: Romwe holds a competitive advantage in the market due to its affordable pricing and trendy product selection. Its market positioning targets a young, fashion-forward audience looking for budget-friendly options. The brand's unique selling proposition is its ability to quickly bring the latest trends to the market at low prices.

Pros and Cons Summary: Key strengths of Romwe include its user-friendly website, affordable pricing, and trendy product range. Areas for improvement are product quality consistency, transparency in sustainability practices, and customer service experiences. Overall, Romwe is recommended for shoppers seeking the latest trends on a budget, with the caveat of varying product quality.

How to file a complaint about Romwe?

### How to File a Complaint with Romwe on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Romwe in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Romwe, including:
- Key areas of concern.
- Relevant transaction details.
- Nature of the issue.
- Steps taken to resolve the problem.
- Personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint about Romwe on ComplaintsBoard.com.

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