Menu
OffGamers Global
OffGamers Global Customer Service Phone, Email, Contacts

OffGamers Global
reviews & complaints

www.offgamers.com
www.offgamers.com

Learn how the rating is calculated

3.6 46 Reviews

OffGamers Global Complaints Summary

30 Resolved
16 Unresolved
Our verdict: With a good resolution rate, OffGamers Global generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for OffGamers Global has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of OffGamers Global. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

OffGamers Global reviews & complaints 46

Sort by:

Newest OffGamers Global reviews & complaints

ComplaintsBoard
A
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OffGamers Global non autorizzate spese su carta di credito

È arrivata una comunicazione dalla mia banca, gruppo BPER, con la richiesta di confermare l'acquisto di 77, 21 USD su OffGamers Global Pte. Ltd.
Il fatto è che io non ho acquistato niente da loro e già l'anno scorso avevano prelevato la stessa cifra da un'altra carta di credito, motivo per cui non la ricarico più.
Cosa devo fare per eliminare questo inconveniente?

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
E
2:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global they are trying to scam me

Hello Support Team,
I don't understand what's happening with my account how can you charge me and cancel my order after uploading all my information, Drivers license, Debit card Photo? Is this A SCAM I am I getting my money back? Or should I just report this to the authority you have charged my debit card for the tune amount of $440 and charges of $15 and still cancel my orders, who does that, Here's my order number (order number [protected]) and I have an Invoice I receive from them if needed. I thought your website (https://www.offgamers.com/, https://www.shasso.com is a legit seller of the gift card and willing to serve everyone globally? Is it a crime to contact a foreign Singapore website for order, I have read a lot of scam about this online this morning I am just finding it hard to believe, Please refund my money back to my Debit card, not Paypal because I didn't pay you with Paypal. Please is this happening am I getting scammed on a Singapore Website?
Eric

Read full review of OffGamers Global and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
D
D
Delonda Bryant
, US
Jun 27, 2020 8:24 am EDT

This company stole $97.58 out of my account and wont even tell me what I bought! I'm a 40 year old woman! No receipt or nothing! Telling me it went though already WTF went though already? I can't say I wont shop again cause I dont even know what I was supposedly sold! Messing around with playstation are yall even linked together?

OffGamers Global
OffGamers Global
Jun 29, 2021 3:46 am EDT

Hi Delonda Bryant,

You may kindly contact us via support@offgamers.com regarding this so we may direct you to our team in charge to further assist you on this matter. It would be preferable if you could provide the team with more details so they can help you with this issue.

Sincerely,

ComplaintsBoard
M
5:06 pm EDT

OffGamers Global unauthorized charges

Never used this site to my knowledge. Had 3 charges of $100.12 on my account. Ended up having to block and then cancel my debit card and get a new one. Wasn't around a computer or a console. Would like to know what happened, however, since these were unauthorized charges, I don't think I'll get a straight answer...

I have never even heard of this company prior to the unauthorized charges.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
J
3:23 pm EST

OffGamers Global don't know the offgamers etc of what this is

I have no idea what this is but I didn't authorize the charge of $90.93 and it was taken out of my bank account. I did get hacked March 2nd 2019 and got hit for an Amazon $100 gift card and now this. I got help from Hewlett Packard, (or at least it seemed like HP Support), to help resolve my printer not wirelessly communicating with my printer. If this support phone number was a scam pretending to be Hewlett Packard Support then here is the Number: 888-548-9222. If these are not legit then these people should be turned into the FBI and the FCC and the DOJ. If this OffGamers is some sort of gaming site then I don't do those.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
M
6:10 am EST

OffGamers Global fraud my card info stolen and used

My name is mrs. Wells. I am an older lady going through chemotherapy. These people are theives! My identity was used and credit card information was used without my permission or knowledge. I knew nothing about it until I opened my bank statement. They refuse to give my money back because codes were used. I explained I didn't even know what they meant by using a code. All I got was we cannot help you. They even flat out said they could not give me the legal department information. My attorney has every email, every rude employee name and the legal department and shasso will be named in suit as well since they are the head company... Beware of these so called online businesses!

Read full review of OffGamers Global and 1 comment
Hide full review
1 comment
Add a comment
R
R
Restw00d
, US
Dec 16, 2020 12:57 am EST

They stole almost a thousand dollars from me... Let me know if you had any luck with your lawsuit against them.

ComplaintsBoard
M
10:27 am EST

OffGamers Global bought amazon gift vouchers.

They took £207.84 from my PayPal account and said they would give me £200 amazon gift card immediately

They then said there's a problem with the payment and I have to upload my personal picture, MY CREDIT CARD and a utility bill and also a picture of the back of my card.

Pure fraud.
I have contacted the police who are going to investigate this and also now PayPal who will be taking action against offgamers and hopefully stop allowing their customers to use PayPal.

ABSOLUTELY FRAUDLENT WEBSITE.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
S
3:15 am EDT

OffGamers Global shady

Don't buy codes!
Most of them are used and you will only lose your money that will be hard to refund. trust me, I know what I am talking about. I have been trying to get my money back for almost a month and there's no result. Slow and terrible service.
The customer service is useless, so they won't help you with this problem. I really don't understand how these people were recruited. Looks like they hired random people they met on the street.
Moreover, OffGamers have hidden fees, for example, for using PayPal. How do you like it?
Stay away, don't trust this shady business.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
R
10:42 am EDT

OffGamers Global freezing my account for fraud

So i spent money on this site and now they freezed my account for fraud causing me unneeded stress cause i actually like the Dragon ball z game and i will gladly spend money on it. Anyways i have been e mailing them for weeks and getting the most vague responses and none of the numbers to reach them work. these are some of the amazing responses i have gotten.

Thank you for contacting us!

We are unable to determine as your account has been flagged by our system and there is no time frame given.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.

Thank you for contacting us!

We do understand but the payment methods you are requested is no longer available after a review by our respective department.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.

Thank you for contacting us!

As final checked with our respective department, we are sorry to inform you that we may not able not comply your request due your account has been flagged by our system because we have received fraud notification from your card payment. Thank you.

Should you have any inquiries or require any assistance for your order, do not hesitate to send us your inquiries. We're always ready to assist you the best we can.
These are just some of the many responses i have gotten yet they have the money so i dont know what i am being flagged for.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
I
10:44 am EDT

OffGamers Global no games and the rep didn't reply to my messages

Don’t even think to buy games from the company www.offgamers.com. I bought two games from them, but the company provided only emails that they would ship them ASAP. After that no information, no details and of course no delivery. The website has scammed me and I have no clue how to get money back. I tried to contact them only through their website, but I sent the messages and didn’t get the response.

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
J
10:01 am EDT

OffGamers Global bogus charges and I don't know for what really

I tried their trial game on the website www.offgamers.com. It was interesting and I decided to continue to play it. I was so upset, when I checked my account and noticed that this company simply started to steal money from me. I have no idea for what, because there was no information about the charges and the staff didn’t react to my emails, which I have sent them. Stay away from this website.

Read full review of OffGamers Global and 1 comment
Hide full review
1 comment
Add a comment
O
O
Off Care
, US
Aug 09, 2015 11:02 pm EDT

Dear Jahavetti,

Kindly provide us with more information regarding your complaint. We unable to locate any account under your name. Please provide us with your email that registered with us for further checking. You may also email us to support@offgamers.com and we will do a proper checking for your complaints.

Thank you.

ComplaintsBoard
M
10:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global selling invalid psn codes

I bought a psn card from them online. Code was invalid. Their support sent me a new code also invalid. They sent me an undated screenshot of them talking to a psn employee in a chat room saying the code was valid and told me they couldn't help me anymore. I tried the code again for fun invalid. They are a bunch of thieves.
Attached is the nonsense they sent me as proof of a valid code.

Read full review of OffGamers Global and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
T
T
Tina Boozer
, US
Nov 05, 2015 11:30 am EST

I agree it has happened to way too many of my friends. I would never use them to do ANY type of business. They will cause you a lot of aggravation.
BTW the message they sent you is fake they send it to every one they scam I have seen that exact same message 3 times and it would never say you...It would be a name or screen name.
NEVER NEVER NEVER use this company or buyer beware!

ComplaintsBoard
K
11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OffGamers Global never deliver goods after payment accepted

You guys lose a customer because of this

Ket haw [protected]@gmail.com
1:41 am (35 minutes ago)

To alice. Wong, support, welisten
This is the service provided from you guys.

Please read as I will tell all those gamers about this issue.

When I purchase item ticket more than rm400 they never ask to verify, with a simple rm22+ item you require me to send you

(1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your credit card.
3. Copy of the front of your credit card showing only the first 4 digits and the last 4 digits.
4. Copy of the back of your credit card with signature.
5. Utility bill that matches your billing information.

For security reasons, please blank out the cvv and credit card digit impressions shown at the back of the card. Guidelines on how to blank out sensitive information on a credit/debit card, please click here.

These additional payment information are needed for us to proceed with the order. Please kindly print this form, complete, and sign it. Your order will be processed as soon as we receive the required documentations.

Offgamers limited - credit card authorization form


1. Credit/debit card type: _

2. First six digits and the last four digits of the credit card: _

3. Card issuer's customer service number (Can be found on the back of your card): _

4. Credit/debit card expiration date: _

5. Card holder’s name: _

6. Card holder’s billing address

_

_

_

7. I authorize offgamers limited to charge rm618.94 to the credit/debit card account listed above.

8. I write to confirm that I recognize
Worldpay transaction id #[protected] for rm618.94 dated 2012-10-11 payable to offgamers limited.

I authorize this payment to be debited from my credit/debit card account.

9.. Card-holder's signature: (Must be in handwriting)

_

Date: _

Thank you for your cooperation & your business.
Offgamers limited
Room 813, hollywood plaza,
610 nathan road,
Hong kong.

I never receive any verification only today? Why dont you guys do that when I make the payment

You guys accepted my payment and yet you guys never release the good for this idiot reason?

Check within a month how much do I spend on your company.

And I will never ever use the service from your company anymore. Will defame your company tru blog, game forum and etc.

— forwarded message —
From: livechat
Date: sat, oct 13, 2012 at 1:34 am
Subject: your chat transcript
To: "[protected]@gmail.com"

Your chat transcript

Azdwan musa sat, 10/13/2012 01:03:59 am
Get extra 5% store credits with every store credits purchase. Top up now and enjoy additional store credits for a limited time only!
Hello, thank you for contacting offgamers live support.
Liew ket haw sat, 10/13/2012 01:04:56 am
Hi
How come the status still verifying
Whaty should I do
Azdwan musa sat, 10/13/2012 01:06:23 am
Order required verification. An email has been sent to you for the update
Liew ket haw sat, 10/13/2012 01:07:40 am
Why need those picture?
Last time
When I use to purchase
No need to many stuff
Azdwan musa sat, 10/13/2012 01:08:26 am
In order to verify the transaction, we need you to sent all document for verification purpose
Liew ket haw sat, 10/13/2012 01:08:46 am
Im a platinum plus customer
Should I require these verification
Just cancel my order no now
4235742
I will resubmit my order
Azdwan musa sat, 10/13/2012 01:09:37 am
Yes. All transaction made is subject for verification
Liew ket haw sat, 10/13/2012 01:10:38 am
This is not my first time buying things from offgamer
Expedite my cancelation now
Order : 4235742
Azdwan musa sat, 10/13/2012 01:11:53 am
Order canceled
Liew ket haw sat, 10/13/2012 01:12:57 am
I never encounter this type of verification each time I buy
Azdwan musa sat, 10/13/2012 01:13:48 am
If we required, this will be 1 time process only.
Liew ket haw sat, 10/13/2012 01:14:22 am
U know what
Check my detail
How many time I make purchase
Pls
Ask your manager
To talk to me now
When I purchase rm 500+ item
U guys never verify
I just need to buy 10a cash
10k
U guys need to verify?
Azdwan musa sat, 10/13/2012 01:17:17 am
Certainly. But we required the document for verification purpose for your current order. Only live support staff working at the moment
Liew ket haw sat, 10/13/2012 01:17:37 am
U know what
If I never get to talk to your manager now
You guys will lose a platinum plus customer
You will regret this
I will write in a complaint letter
With your name
What kind of attiture
Attitude towards me
Im in a urgent to use the cash
Stupid verifying things
Why should you guys verify during my payment
You guys accepted my payment
Yet
Never release the good
Is this the proper way?
Azdwan musa sat, 10/13/2012 01:21:49 am
It seems the document required according to our system on your current order onwards. This done by our review team in order to verify the transaction
Liew ket haw sat, 10/13/2012 01:22:19 am
Do you understand what am I saying?
I need your higher authority
To talk to me now
10mins from now on
If not
Ready to lose a platinum plus customer
Azdwan musa sat, 10/13/2012 01:23:09 am
Our management working during normal working hours only. I will forward the message to them
Liew ket haw sat, 10/13/2012 01:23:41 am
I tell you what
You will lose a customer base on this
And you will gain a complaint
Your company too
I will post this issue to facebook and media
You guys collected money
And never release good
Azdwan musa sat, 10/13/2012 01:24:56 am
We are sorry for the issue. I will let them heard about it
Liew ket haw sat, 10/13/2012 01:25:05 am
Offgamer is cheating money
In quite urgent basis
Need me to submit 1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your credit card.
3. Copy of the front of your credit card showing only the first 4 digits and the last 4 digits.
4. Copy of the back of your credit card with signature.
5. Utility bill that matches your billing information.
Utility bill
And so when im without scanner
Good...
Idiot company
Azdwan musa - refuse to let me talk to any higher authority
Without helping me solving my case
As per here. I would formally complaint on the staff due to unwillingness to help a decent customer on this matter
As this chat will automatically send to my email.
Azdwan musa sat, 10/13/2012 01:28:26 am
Its 1.30am at the moment, our management only works on normal working hours (monday-friday). Its not that I dont want to help you
Liew ket haw sat, 10/13/2012 01:28:43 am
Yeah
A 24 hours with not even a single person who can handle special cases
This is how you guys do business
Even if I topup my store credit now
It is useless
Because you guys will charge my credit card
But never release the goods
I will never use offgamer on my next game point transaction anymore I swear
Because of useless guy who can never help me solve my case - azdwan musa
Azdwan musa sat, 10/13/2012 01:33:02 am
I will forward the issue to respective department for review. Im sorry since beyond my control as its part of our verification procedure
Liew ket haw sat, 10/13/2012 01:34:27 am
A complaint letter will be issue to you now
Duration: 00:30:30
Chat has been opened from website:
http://www.offgamers.com/account.php
E-mail from livechat

Read full review of OffGamers Global
Hide full review
ComplaintsBoard
M
4:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global phishing!! beware!!!

Short version: do not give them any personal information. They are major phishers for personal information, and they are supposedly based in hong kong and malaysia, away from most jurisdictions.

Now, for the long version:
I shopped around online to find a merchant selling a legal cd-key for guild wars: nightfall. What I mean by legal is just that: since guild wars is a downloadable game directly from ncsoft, a merchant can purchase cd-keys in bulk from ncsoft during a sale period and sell these at a profit when the sale is over. Basically, I was looking for a reseller that sold below ncsoft's current price.

Offgamers offered the lowest price I could find on the 'net, and their website said that once I paid, I would be able to see the purchased cd-key in the "my accounts" section. I used paypal instead of directly giving my credit card information to them, and the payment went through. I received e-mail confirmation from paypal. Next, I was led to a webpage that displayed my phone number where I could allow offgamers to call me to verify that my given phone number was correct. I clicked and waited for the call. However, instead of the phone call, I received an email telling me that they needed additional verification. You won't believe what they wanted from me:

(1) a signed purchase authorization form allowing them to take my money from paypal (Which they already did!)
(2) valid photo identification (Which has not expired) revealing my name and address that matches the billing address of my paypal information, and
(3) utility bill that matches my billing information.

They wanted scanned copies of these.

I immediately demanded a refund, and after playing stupid a little, they did promptly refund my money. So basically, these guys will not scam you up front — they just gain the ability to hack your account at a later date, when it's less obvious.

For you younger gamers that aren't familiar enough with the dangers of giving out those 3 documents to strangers, let me tell you that the combination can let them impersonate you successfully to basically any online company. That includes the game companies that you have your account on. They can hack your account using the game company's support by impersonating you completely. They can change your passwords. They can transfer all your game money and items to their own and sell everything. And they can do a lot more.

Here is the email I received a few minutes after paying them through paypal:

Dear xxx xxxx,

Order number: 2999871
Order date: friday, 15 april, 2011
Detailed invoice: http://www.offgamers.com/account_history_info.php?order_id=2999871

Status: verifying

Comment:
Thank you for shopping at offgamers for all your gaming needs. For verification purposes, we require for you to upload your scanned images here.

1. Purchase authorization form. (Below)
2. Valid photo identification (Which has not expired) revealing your name and address that matches the billing address of your paypal information.
3. Utility bill that matches your billing information.

These additional payment information are needed for us to proceed with the order. Please kindly print this form, complete, and sign it. Your order will be processed as soon as we receive the forms.

Offgamers limited - paypal authorization form


1. Paypal e-mail: _

2. Name as appeared on paypal: _

3. Billing address as registered with paypal:

_

_

_

4. I authorize offgamers limited to charge us $10.99 to the paypal account listed above.

5. I write to confirm that I recognize:

Paypal transaction id 5jc41585pl278830d for us $10.99 dated 2011-04-15 payable to offgamers limited.

I authorize this payment to be debited from my card account or paypal account.

Paypal or card-holder’s signature: (Must be in handwriting)

_

Date: _

Thank you for your cooperation & your business.
Offgamers limited
Room 813, hollywood plaza,
610 nathan road,
Hong kong.

For any enquiries or assistance, you may use our online live support service or e-mail your enquiries to [protected]@offgamers.com. Please remember to include your order number when contacting us to expedite the process. Thanks again for shopping at offgamers.

Best regards,
Offgamers team.

*
Offgamers - your gaming alliance
24/7 live support & instant delivery
*
Online live support: http://www.offgamers.com/customer_support.php
E-mail: [protected]@offgamers.com
Usa (Delaware): [protected]
United kingdom (London): [protected]

Read full review of OffGamers Global and 3 comments
Update by Mitsuhashi
May 27, 2011 4:20 am EDT

All right, Offgamers, it's now been 21 days since I asked you to give me your owner's personal information. I have yet to hear from you on this site, by e-mail, or by phone.

You tell customers that it's OK for them to give you their personal information, but you will not do the same with your own.

Why? Because it's frigging dangerous, and you know it.

GG, Offgamers.

Update by Mitsuhashi
May 05, 2011 1:38 pm EDT

I do have another qualm with your reply.

How is the delivery of a cd-key untraceable?

Update by Mitsuhashi
May 05, 2011 1:20 pm EDT

Thank you, Xenophobicons. I'm glad I'm not the only one seeing the outrageousness of this company.

To OffGamers: Your "guarantees" mean nothing to me if I can't go after you in the event that you do defraud me. I do understand that you do have some unconventional risk in your line of business since selling game gold and power leveling is frowned upon by the very game companies managing your virtual business environment. However, YOU take those risks by performing these services. DO NOT PASS THOSE RISKS DOWN TO ME AFTER TAKING MY MONEY!

The same documents you wanted from me AFTER TAKING MY MONEY AND BEFORE DELIVERING ON YOUR PART OF THE DEAL are used to get driver's licenses and bank check cards issued!

You say you're trying to "protect" me? How? How do you protect me, my money, and my personal information by holding my money hostage while you ask for more personal information?

*****************************************************

Since you're so intent on persuading me and others that it's completely safe and OK to give out these vital pieces of personal information to complete strangers like you, let me ask you this:

Will you agree to send me your company president's scanned signature, current photo ID, and utility bill displaying the same address as his Paypal or credit card?
Oh, and I almost forgot. Will you pay me $10.99 before you send me that information?
Make sure you include a copy of your corporation's annual report, shareholder meeting minutes, or tax filings so I can verify that the person you tell me is actually your company president.

If you send me all this information, I agree to "refund" you the $10.99 you sent me in advance. OK?

Don't worry, and just trust me. I guarantee the safety of your CEO's personal information. I have no criminal record. I won't show you my record, but you can trust me. OK? By the way, I may not live in the country you think I do.

Update by Mitsuhashi
Apr 20, 2011 2:00 am EDT

You may not have been scammed, but that doesn't mean that they never had the power to. Offgamers does have very strong incentive to scam you. Why? Because they sell game-related products, including game gold. You put yourself at the mercy of complete strangers.
I've already given my personal information to Paypal to create my account there, and they handle my money -- yet, they NEVER asked me to submit my personal information to the extent that Offgamers did.
Think about it. Why would a random merchant ask for all that personal information? Do they NEED that personal information to sell you their goods? NO! And why didn't they lay out their requirements BEFORE taking my money? Why the heck did they take my money first and use it as collateral in negotiating for my personal information? NO TRUSTWORTHY MERCHANT DOES THIS!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
D
D
Don dave
, US
May 30, 2018 7:58 am EDT

offgamers are totally scammers, guys beware, i also tried making a payment on g2g.com and I'm being forwarded to offgamers for the payment,

F
F
FazeeTheLegend
, US
Nov 12, 2017 1:48 am EST

They are scammers today i make an order and after paying them my account stop working right away. Try to contact them but no use i open a dispute on PayPal hopefully i will get my money back but you guys be careful from them.

F
F
frozenx
, MY
Apr 18, 2011 5:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally disagree with you as i am platinum customer over there. For your information, it was same thing they did to me 2 years ago and it was a 1st time i buying there. Trust me after after completing this step..you no need to go through this verification again . It was made for security purposes.

ComplaintsBoard
T
6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OffGamers Global failed orders via paypal

My registered cas ID is: LTK14908992045X
And here my message to: [protected]@offgamers.com

---
Dear Support and Support Team Lead,

I want to inform you that I am very unsatisfied with the OffGamers.com support services.

Now about my issue.

Some time ago I opened an account for me on your site with username "[protected]@gmail.com" and tried to buy a WoW-US CD Key using my PayPal. I failed to do that and was refunded. I contacted you by leave chat and was told that a that moment you was not able to accept payments from credit cards and PayPal. I was told that you were going to solve my issue but you failed to do that till now. Right at the same time I was able to buy the same product with my PayPal account but using my friend's OffGamers account!

Recently, I have opened for me another OffGamers account "[protected]@gmail.com" and now I have the same issue. Again the only thing that I have is that you are going to solve that soon. I am sorry, but how can I trust to that if my first and similar case was not solved as was promised?

I short: Can I be sure that you will solve this issue and I will be able to use my (VERIFIED) PayPal account soon?

Also, I want to be sure that the corresponding technical management team is aware about the poor serves and support quality that you have.

Please, do not offer me other payment methods as a workaround.

Best regards,
---
Tigran Arabajyan.

P.S. For more information I am attaching the chat log and am really advising the support team lead to read that.

Read full review of OffGamers Global and 2 comments
Update by Tigran Arabadjyan
Jul 29, 2010 2:32 am EDT

Dear Support,

Thanks for your response!

Now I see the the reason of my problem. I do always use HTTPS secure proxies to be on a secure side especially when I need to transfer information via unsecured channels (like your non-HTTPS authentication).

But can you please explain me the following:

1. Why after already 7 days and about 20 emails communication support I recognize the possible reason of my problem only now?

2. Why on each of my mail to get a clear answer to my clear questions (I can upload it here) I was never getting a clear answer about the reason except the last one that I got yesterday?

3. Why on my clear complain to you that ONLY want to use my PayPal I was always getting recommendation to use other payment sources?

4. Why after my about 10 years experience in IT Service Management area I have a strong feeling that that your company has either poor technical troubleshooting capabilities or you just do not care about your customers? It was ONLY my initiative to stay with your services and from your side I was getting just indifferent responses! Only after my 3 international calls and my pressure and escalations you have started to give me some clear answers!

5. Why in your request to me "3. Copy of the back of your credit card with signature. " you do not even mention that I should blank out CVV?

Now, just because of simple thing that we could resolve together like my IP address you ask me for a lot of documents to send to you which is actually already done by PayPal (verified and premier). Sorry guys, 20 emails, 3 international calls and 7 days of my communication with you is already too much efforts from my side.

Please, trust to my 10 years experience in Internet Production Management: You have big problems in your Service Support and Service Delivery areas. The initiative to to keep the customer and to troubleshoot his problems should come mostly from the company side. The internal escalation of the cases where the customers are unsatisfied should work much more better. The customer should not have a feeling that under your polite answers you just hide your indifference to his/her case.

Do you want me to to publish here all of my communication with you to prove my words and leave that for the public judgment?

To my real regret after all this attitude to me I do not want to use your services! But I guess that there is not a big deal for you. You just have lost only 1 customer and it will not spoil too much the customer satisfaction statistics that you may regularly reporting to your management team.

Best regards,
---
Tigran Arabadjyan.

P.S. Advise to OffGamers.com Product Management team: Sometimes behind nice Service Delivery reports and documented processes there is real poor quality. Initiate internal IT audits from time to time. Train your staff to really care about your customers and not just answer them with polite response phrases and templates.

Hide full review
2 comments
Add a comment
OffGamers.com
OffGamers.com
, HK
Aug 04, 2010 4:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Tigran Arabadjyan,

1) Customer complaint escalation take priority in our company. Time is required to review each case escalated. We do apologize if the escalation time sometimes far exceeds 24 hours.

2) When awaiting a resolution our customer support staff works with hard facts, not assumptions or false hope. While awaiting for a the results from the proper departments our CS have to deal with delivering the best support that they can before presenting the resolution provided.

3) Our aim is always to present the best possible course of action for our customers to utilize the services we provide. When presented with such a high risk order (from an anti-fraud standpoint) we are required to present work around and solutions for our customers.

4) Thank you for voicing your concerns, our policy is not give out false information to our customers, our customer service personnel has your best interest in mind and we do apologize if you felt that the responses given out were that of indifference. The truth is some of them do not have strong technical background. We are currently looking into our logs to see how we can improve our quality of answers. Our technical team is also hard at work to deliver better security to our customers and this coming 3rd quarter will bring many planned upgrades to our existing system.

5) We take payment security very seriously. So much so that we have created guides for Additional Verification requests. For potential customers if we were to request for additional information we would have them adhere to this guide: http://www.offgamers.com/knowledgebase/en/component/kb/article/verification_guidelines

We would always advise our potential customers to blank out any information that they may deem sensitive.

In Summary:

I would like to apologize on behalf of OffGamers on the customer support that you have received. We take all feedback very seriously and reviewing the logs it shows that our customer support was indeed giving an air of indifference. This is not out of the fact that we don't care for your order. It was more that the customer support personnel was acting in accordance to their training. With each new feedback received we are taking steps to improve the quality of our service and we thank you for your critique.

OffGamers.com
OffGamers.com
, HK
Jul 28, 2010 10:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Tigran Arabajyan,

Due to the inconsistent nature of the originating IP's on both the orders, we are unable to process the orders placed. Our Paypal account manager has indicated that the payments have characteristics of a disputable payment and we are advised to accept at our own risk.

Hence we have no choice but to reject the orders on grounds that:
1) The originating IP is inconsistent with the Paypal Information.
2) We cannot willingly accept an order which have not met any of our anti-fraud criteria.
3) Our Account Manager has advised against accepting such orders and we have no probable cause to go against such advise.

Regards,
OffGamers.com
(mail: support@offgamers.com)

ComplaintsBoard
J
6:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global misleading product information on website

www.offgamers.com has posted misleading information on their website. They claim INSTANT delivery on the gamecard I purchased but it has been delayed for 3 days for numerous reasons. After meeting their latest request they informed that they have to review it and it will take 24-48hours! Contact with their live support has been fruitless. Do not shop at www.offgamers.com

Read full review of OffGamers Global and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mitsuhashi
Saipan, US
May 12, 2011 8:34 am EDT

I had a similar issue with them recently.
They claimed my cd-key would be viewable on my account page instantly, but after taking my Paypal payment, they required that I send them heaps of personal information before they would finish their part of the transaction.

BEWARE OF OFFGAMERS!

P.S. They also like to play word games with you, so keep your head straight.

ComplaintsBoard
J
5:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global payment made but item delayed tilled verification process completed

Offgamers requires a has a verification process after purchase is made. They will not deliver the product till the following documents are sent to them. 1) Scanned bill, 2) Scanned ID 3) Scanned letter stating the details of the purchase.

I find it unfair that they require the documents after purchase is made. Make the requirements for the documents before allowing ANY purchase to be made. I paid with paypal and the offgamers has been paid. Why deny me my product that I have paid for?

Read full review of OffGamers Global and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
M
M
Mitsuhashi
Saipan, US
May 12, 2011 9:02 am EDT

Totally agree with jeepus83.
I've had the same problem recently.

DO NOT TRUST THESE GUYS AND DO NOT BELIEVE THEM WHEN THEY TRY TO COVER THEIR ###.

J
J
jeepus83
,
Jun 15, 2010 4:05 pm EDT

Don't ever give your ID information or anything like that online. It's easy to see that these guys are scammers and try to do identity theft, since that is the only reason where they need information like that. PayPal has already identified you, so there's no reason why they need that information. Never give or send any scanned ID's to scams such as this one.

ComplaintsBoard
W
2:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global order cancelled with no upfront explanation - payment not refunded

Bought some game cards from them with no problem at the beginning. Very good indeed. However, after few times purchase, without any notification that there are actually limits on purchase every month, they just cancel my order without any warning, and the payment wasn't refunded.
They were not trying to help me to get the money back, instead just say that it's not their problem anymore. It's the payment merchant problem and they will not help me to get the money back.

Beware buyers of this company.

Read full review of OffGamers Global and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
CuriousMan
, EG
Aug 25, 2009 8:24 am EDT

I was shortly before to buy some CD-Keys and other things from Offgamers.com but now after i read all the complaints and there is new made complaints and the funniest about is all people are having the same complaint and as far as I can see Offgamers.com is trying to help but let me tell you guys something don't let it come to the problem.

I've read all complaints and all answers really carefully and I decided not to be a customer from Offgamers.com.

ComplaintsBoard
M
4:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

OffGamers Global scammed me hard

I recently placed an order with them through moneybookers.com for a WOLK cd key and they told me to wait 24 hours. So I did and 24 hours later they told me Moneybookers cancelled it. I got an email 48 hours ago about the charge going through fine, so I contacted Offgamers and they told me they refunded it and that I should call MB for the refund and clearly in my panel it says processed. So MB gave me the run around and here I am at loss with exactly $38.79.

Now if they think Iam the ordinary consumer, then they are wrong. I have already started the legal process against them with my lawyer and have notified London police over this. To me now, this is more then just money.

Read full review of OffGamers Global and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mitsuhashi
Saipan, US
May 12, 2011 8:49 am EDT

Good job. I don't know how it worked out for you but they're still online, and still exercise very dubious business practices.

ComplaintsBoard
H
2:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
OffGamers Global has left an official reply on this complaint.

OffGamers Global scammers

OffGamers are officailly scammers they gave me an "already being used " wow prepaid card 60 days, i used thier cards issue and kept in touch with them and everytme they tell me you have to wait 24 hours, i asked if i can have my money back and they said well we have to invistagate first your cdkey and then we can give you money, , , who is responsible for this ###? is there any politic steps to take againest this scammer company?

Read full review of OffGamers Global and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mitsuhashi
Saipan, US
May 12, 2011 8:51 am EDT

Amazing how these guys try so hard to cover up their dubious business practices.

ComplaintsBoard
J
3:39 pm EST

OffGamers Global bogus gamecard code

I attempted to buy a 60 day World of Warcraft gamecard and upon getting the gamecard code i tried to activate my account back up but it tells me that code has already been used. I take screenshots as soon as i see that i got a bogus card and submitted a code issue through the Offgamers.com website. I check in with them the next day they ask me to give them 24 hours. I check in the next day and they ask me again to wait 24 hours. Again i check back with them the next day and YET again they ask me to wait 24 hours. I finally call them up on the phone and described my problem and they tell me again to wait and i get a little angry and tell them im tired of waiting and the customer support representative actually hangs up on me. I had a livechat session get shut down as well while trying to resovle this issue.All i can say, if you buy from this website BEWARE as i still havent got my gamecard and here it is 5 days later.

Read full review of OffGamers Global
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact OffGamers Global customer service

Phone numbers

+1 (888) 392-2389 +44 800 011 9860 More phone numbers

Website

www.offgamers.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with OffGamers Global?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OffGamers Global Customer Service. Initial OffGamers Global complaints should be directed to their team directly. You can find contact details for OffGamers Global above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about OffGamers Global. Discuss the issues you have had with OffGamers Global and work with their customer service team to find a resolution.