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I contacted the rep from the company www.mlssupport.com. I asked if they could help me to sell the house, and they posted my ad on the website. I waited for news from them, but the rep only told to wait and didn’t contact me at all. It was strange, ‘coz I checked the website and it turned out that many people looked at this ad. I wonder if there are other people, who had the same experience. Let’s share views about this website.
MLSsupport.com subcontracted my MLS entry. The typographical errors resulted in my square footage for the house being understated by 28 percent. My lot was understated by 900 sq. ft. Further, they substituted a single, older, unrevealing photo, harvested from a third-party site, for the six current and better photos that I had uploaded to their site.
MLSsupport was asleep at the wheel. Repeatedly, I sent them an email, clearly describing a problem (of their or their subcontractor’s creation), and what I had already done in an attempt to resolve it. Invariably, they would quickly respond with a canned answer, telling me to do exactly what I had just told them I had already done to no avail, or addressing something different and unrelated, having nothing to do with the issue at hand. It was evident that they were just not even reading at my email, and responding with what amounted to a search-result from keywords. They literally used the reply button on one of my emails to request the exact thing that was in the email to which they were replying. I finally asked if I was conversing with a human or an algorithm.
Lastly, MLS got snippy, and sent me a “you think you’re so smart… I’ve been doing this since 2003” childish and unprofessional email in which they revealed that they are conducting this business via a smart phone instead of a computer. Though it suddenly made sense why they weren’t able to open my .jpg attachments (or even figure out they were there), it was disappointing to see that amateur-hour just wasn’t going to improve.
Like most other investors, I’ve encountered the stereotypical painter who wants to run his business with a cell phone from a barstool at the local tavern – it is completely hit-or-miss, reliability is a foreign concept, and his priorities are askew. That is the same thing I got from MLSsupport.com – at the beginning they were johnny-on-the-spot, answering quickly and saying all the right things, but after the money changed hands everything was different.
I didn’t expect anything from MLSsupport.com except for my MLS listing to be posted, as promised, accurately, within 24 hours, with the 6 photos I supplied. They were 0 for 3, and then got nasty when I kept trying to resolve just the biggest item (i.e. getting photos posted) after having given up on the little stuff.
I finally got the photos posted by working directly with the subcontractor, but it was too late to benefit from the bidding frenzy that results from properly executed listings in this market. I'm confident that it would have sold for $5k-$10k more if the listing had been executed properly.
I recommend against MLSsupport.com
I am an investor. I have used their services about six times this year. They provide excellent service and price is very good.
I love their phone hours. Everytime I called, there is someone there; or They have someone calling back within 15 mins.
I have recommended www.mlssupport.com to many of my family and friends.
By the way, this company doesnt list you on a website. Their service is to list you on the MLS and Realtor.com.
Since you do not have access to the MLS, how do you check on the website? Only realtors have access to the MLS.
Once you are listed on the MLS, they send you the listing in a PDF format for you to review.
Again, I have used www.mlssupport.com and highly recommend them.