Menu
LostMyDoggie Customer Service Phone, Email, Contacts

LostMyDoggie
reviews & complaints

www.lostmydoggie.com
www.lostmydoggie.com

Learn how the rating is calculated

2.4 29 Reviews

LostMyDoggie Complaints Summary

1 Resolved
18 Unresolved
Our verdict: If considering services from LostMyDoggie with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for LostMyDoggie has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of LostMyDoggie. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LostMyDoggie reviews & complaints 29

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest LostMyDoggie reviews & complaints

ComplaintsBoard
D
9:50 am EDT

LostMyDoggie basic package

they scam people. They never did anything and they called me to ask for more money. I tried to cancel the payment but they never got back to me. They are a fake company

Desired outcome: reinbusement

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
C
5:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LostMyDoggie lost my doggie alerts - none were provided and then they took the credit and refused to refund my money

I used them as well ONLY I found my dog at the pound NO ONE in the area received calls. When I found my dog at the pound I had a FIT because I was NOT notified & when I asked WHY the response was we were NOT notified.
then lost my doggie updated my status to reunited! even though they did not do it they had NOTHING to do with finding my dog
and still have not refunded my money see email below:
I did that and palm beach animal care and control is on that list. which I WHY I am upset. The call I received WAS on my cell phone. this whole email is going on every blog known man. and my dog was found no thanks to you people. it took me going to peggy adams and them looking in animal control's data for PEGGY ADAMS to tell me where my dog was. Not happy want a refund.

From: LostMyDoggie.com
To: >
Sent: Wednesday, March 7, 2018 9:34 AM
Subject: Re: LostMyDoggie.com Comments

I am sorry you are so upset. The phone calls went out yesterday, March 6th, at 10:00 a.m. and the radius was 8/10th of a mile, just shy of a mile. The radius of the calls is determined by how many people in the area have listed phone numbers. Your kids would not have received a call because unless their numbers are publicly-listed, the cell phones would not get a call. Attached please find the address-phone log of the phone numbers we called in connection with your lost pet alert.

There are a few reasons why someone would not receive a telephone alert:

1. They do not have a land line (home phone), or they have not registered any other number with the appropriate agencies. Our proprietary system will call the main emergency number that is on file with the credit bureaus and/or the utility companies. (This will include landlines, cell phones, mobile devices and voip phone systems, as long as they are listed.)

2. Non-published service: If a household has a land line that is not published in the Directory White Pages or Directory Assistance (411), this household's land line won't be available for calling. It must be a listed number for us to access the information.

3. They were called, but did not answer and did not have an answering machine, or the line was busy. We retry busy and no-answer numbers, but if they do not answer or the line is still busy, they will not be reached.

4. Someone in the household may have answered the call but did not inform others in the household of the nature of the call.

5. They are on our Do Not Call list.

Faxes and emails are computer-generated and are randomly selected from a list that is in our very large database. We do send out the faxes and emails that are listed in your account, but we have no control over what happens to them on the receiving end. To see the list of places we faxed and emailed, just log into your account and click on 'faxes/emails'. You'll also notice that if people from the general public in your area have signed up to receive our flyers (we call this the Pet Rescue Team), then additional emails would be reflected at the bottom of the list.

Please keep in mind that most facilities have more than one person working there, and whoever received the fax or email may not have shared it with others in the facility. We also find that not everyone at the facilities is even aware that a book of lost & found pets might be kept behind the counter and that the flyers are simply placed in that book. Also, sometimes faxes fail and do not come through on the receiving end, even though we sent them. Some facilities that are in your area may have requested to be put on our "do not fax" or "do not email" list, so of course they would not show up on the list of places that we sent flyers to. Employees at those facilities may not be aware that higher-ups contacted us and requested to be removed from the notification lists.

Our free fax and email service is meant to help get the word out, but it cannot replace all the hard work it takes to physically get out there and look for your pet. It is especially important to go in person to all shelters in your county, and to look at the photos of animals in their sick/injured area, as well. Do not rely on their websites or on what someone may tell you on the phone. There are too many people working at the shelters for each person to know everything about every animal that comes in. You must go in person every day or two to look for yourself. It is painstaking and difficult work, but your diligence will be worth it.

If you have any other questions, please do not hesitate to contact us.

Sincerely,

LostMyDoggie.com
LostMyKitty.com

Sincerely,
LostMyDoggie.com
LostMyKitty.com
[protected]@lostmydoggie.com
http://www.lostmydoggie.com
[protected]

-----Original Message-----
From:
Sent: Wednesday, March 7, 2018 2:35am
To: "LostMyDoggie.com"
Subject: Re: LostMyDoggie.com Comments

here is all the info below and the last 4 of the card that was used is 4155. Exp 08/22. btw still no neighbor alerts
current picture.

Order Status:
PROCESSED (see on site)
Order Number:
198431
Broadcast Time:
03/06/18 10:00 AM EST
Found Status:
STILL MISSING
UPDATE TO REUNITED
Alert Type:
Lost Pet
Pet's Name:
Chula
Kind of Pet:
Dog
Pet Breed:
Pit Bull
Pet Gender:
Female
Pet Color:
White, Orange

Pet Description:

Orange and white pitbull. she is harmless and probably afraid
Missing Address:
Lake Worth, FL 33461

Contact Info:

Listing Details

DESCRIPTION
PRICE

250 Neighbor Alert
$27.48
FrontPage Ad
$6.95
FaceBook Post
$4.95
List A Reward
$10.00
Extend Listing
$3.95
Post Number
$2.95
Total Paid:
$56.28

From: LostMyDoggie.com
To:
Sent: Tuesday, March 6, 2018 10:41 PM
Subject: RE: LostMyDoggie.com Comments

We're unable to find an account for you under this email address. Can you please provide us with the ID number? Or if you registered under a different email address, please provide that to us.

Sincerely,
LostMyDoggie.com
LostMyKitty.com
[protected]@lostmydoggie.com
http://www.lostmydoggie.com
[protected]

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
A
6:55 am EDT

LostMyDoggie Sad experience

Something tells me their service works for definite people, I am not one of them.
All they want is my money for the service that wasn't provided. I paid for their help, they promised to make calls to find out whether the people saw my dog or not. One of my friends lives not far away from me and she said she didn't get any calls. Same was said by other several neighbors of mine. I wonder why?
Each time I call they report what they did. But in fact the job was never done, it wasn't even started. It's very easy to check.
So I have nothing positive to say. I am probably just unlucky, that's all...

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
D
5:46 am EDT

LostMyDoggie stay away

You make money on people's problems. I guess it's a normal thing, but you should do your work properly and don't steal people's money.
I was trying to find my dog with your help. I filled the forms, provided needed information, including my credit card and was immediately charged before I submitted anything. Later, when I did, the website said that they charged me for additional fees. What kind of fees and why haven't you warned me BEFORE?

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
S
3:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
LostMyDoggie has left an official reply on this complaint.

LostMyDoggie Don't be scammed

I lost my dog and I was so desperate and had no idea what to do. I found this website Lostmydoggie and made an account there, hoping to get some help.
This site did not help me at all, my neighbor found my pet faster than these guys.
So I went online and cancelled my account, but before that they fraudulently charged my card for who knows what. When I signed up I gave them my card details. That my moment I could think of my dog so I gave them all the information they asked. Don't be scammed and don't use this bogus service!

Read full review of LostMyDoggie
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
11:04 am EDT

LostMyDoggie Owner refused to show the dog

We lost our dog recently and found the post about the dog on the website www.lostmydoggie.com. It gave us real hope and we contacted the rep from the website. He told us to contact the owner of the post. We sent emails and waited for the response, but this person didn’t reply. After couple of days, this guy finally replied and told that we couldn’t come and see the dog. But we weren’t sure that it was our dog, because it didn’t have collar. The owner of the post stopped to communicate with us. Strange people.

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
F
4:01 am EDT

LostMyDoggie They deleted my post

OMG. I have no idea what the hell happened with the website www.lostmydoggie.com. I placed my post about the dog of my friend, but these jerks deleted it and no one explained me why. I was shocked and tried to get more info and sent couple of emails them, but these jerks ignored me. I really need someone’s help, so I have no idea what to do now.

Read full review of LostMyDoggie
Hide full review
ComplaintsBoard
D
1:30 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LostMyDoggie - Stay away from this website if the dog gets lost

We couldn't find our dog so I was in the process of listing her on lostmydoggie.com. I had put in all the initial information including my credit card and was putting in a photo when my husband walked in with our dog. I tried to cancel the listing but was charged $35 to cover "upfront costs" although it was unclear to me what exactly that entailed...

Read full review of LostMyDoggie and 13 comments
ComplaintsBoard
S
10:01 am EST

LostMyDoggie Don't waste your money, they don't care and quickly take your credit card

I found them only caring about making money. They said they called a list of neighbors. I made a flyer and gave them to 100 homes and no one received a call. They are nice but a waste of money. They said they mailed letters to the vets in my town and surroundings...I personally hired someone to go to all the vets in our town and other towns and no one received the flier. They put down the dog on the filer from 2 to 9 pounds and she is 8 pounds. They listed her as a minature schauzner and she is a toy. I suggested to them to go to yelp and look up vets in the area and send to them or fax them and they said they only mail letters. I also suggested if you really want your service to bring pets home why don't you have the computer call each day to the neighbors not just one time. Their fliers are not accurate...they did not help us at all. We put up huge posters near shopping centers and food stores and someone called 12 days later with our lost dog. I relied on their service for the first week thinking they did the work then we went on our own and put HUGE posters up over 100. Don't waste your money, they don't care and quickly take your credit card and don't care about even having accurate information describing your pet.

Read full review of LostMyDoggie and 4 comments
Hide full review
4 comments
Add a comment
A
A
Ansvare
, US
Oct 15, 2012 2:05 am EDT

100% scam and illegally operating.

M
M
Matuste
, US
Apr 09, 2012 4:22 am EDT

Terrible experience - total scam - - and they break FTC rules - - calling folks on do not call list.

S
S
sheila_h
Cleveland, US
Jul 20, 2013 4:15 am EDT

what a great website, provides all these lost pet services for free. I found the exact opposite to be true of what this poster was saying. They went above and beyond to help me, and all for free.

S
S
sheila_h
Cleveland, US
Jul 20, 2013 4:07 am EDT

They are not at all a scam, I used them when I lost my little puppy and they were so caring. They have so many free things you can do on the website that really help find your pet, how is that a scam? They help you find your pet by faxing and emailing pet businesses ALL FOR FREE, if it wasn't for this website, I would have never found my puppy. I support them wholeheartedly.

LostMyDoggie Customer Reviews Overview

LostMyDoggie is a website that provides a platform for pet owners to report lost pets and connect with other pet owners in their area. The website has received positive reviews from customers who have used their services. One of the most significant benefits of LostMyDoggie is the ability to quickly and easily report a lost pet. Many customers have reported that the website is user-friendly and easy to navigate. The website also offers a variety of resources to help pet owners find their lost pets, including a lost pet poster generator and a lost pet alert system that sends out alerts to local animal shelters and veterinary clinics. Additionally, LostMyDoggie has a team of dedicated professionals who work tirelessly to help reunite lost pets with their owners. Overall, LostMyDoggie is a valuable resource for pet owners who have lost their pets and are looking for a way to connect with other pet owners in their area.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact LostMyDoggie customer service

Phone number

+1 (877) 818-0060

Website

www.lostmydoggie.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with LostMyDoggie?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LostMyDoggie Customer Service. Initial LostMyDoggie complaints should be directed to their team directly. You can find contact details for LostMyDoggie above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about LostMyDoggie. Discuss the issues you have had with LostMyDoggie and work with their customer service team to find a resolution.