LostMyDoggie reviews & complaints 29
Keywords
experience help website service dog find furry friend lost money picture pet information refund scam flyers recommend missing lost dog work emailNewest LostMyDoggie reviews & complaints
basic package
they scam people. They never did anything and they called me to ask for more money. I tried to cancel the payment but they never got back to me. They are a fake company
Desired outcome: reinbusement
lost my doggie alerts - none were provided and then they took the credit and refused to refund my money
I used them as well ONLY I found my dog at the pound NO ONE in the area received calls. When I found my dog at the pound I had a FIT because I was NOT notified & when I asked WHY the response was we were NOT notified.
then lost my doggie updated my status to reunited! even though they did not do it they had NOTHING to do with finding my dog
and still have not refunded my money see email below:
I did that and palm beach animal care and control is on that list. which I WHY I am upset. The call I received WAS on my cell phone. this whole email is going on every blog known man. and my dog was found no thanks to you people. it took me going to peggy adams and them looking in animal control's data for PEGGY ADAMS to tell me where my dog was. Not happy want a refund.
From: LostMyDoggie.com
To: >
Sent: Wednesday, March 7, 2018 9:34 AM
Subject: Re: LostMyDoggie.com Comments
I am sorry you are so upset. The phone calls went out yesterday, March 6th, at 10:00 a.m. and the radius was 8/10th of a mile, just shy of a mile. The radius of the calls is determined by how many people in the area have listed phone numbers. Your kids would not have received a call because unless their numbers are publicly-listed, the cell phones would not get a call. Attached please find the address-phone log of the phone numbers we called in connection with your lost pet alert.
There are a few reasons why someone would not receive a telephone alert:
1. They do not have a land line (home phone), or they have not registered any other number with the appropriate agencies. Our proprietary system will call the main emergency number that is on file with the credit bureaus and/or the utility companies. (This will include landlines, cell phones, mobile devices and voip phone systems, as long as they are listed.)
2. Non-published service: If a household has a land line that is not published in the Directory White Pages or Directory Assistance (411), this household's land line won't be available for calling. It must be a listed number for us to access the information.
3. They were called, but did not answer and did not have an answering machine, or the line was busy. We retry busy and no-answer numbers, but if they do not answer or the line is still busy, they will not be reached.
4. Someone in the household may have answered the call but did not inform others in the household of the nature of the call.
5. They are on our Do Not Call list.
Faxes and emails are computer-generated and are randomly selected from a list that is in our very large database. We do send out the faxes and emails that are listed in your account, but we have no control over what happens to them on the receiving end. To see the list of places we faxed and emailed, just log into your account and click on 'faxes/emails'. You'll also notice that if people from the general public in your area have signed up to receive our flyers (we call this the Pet Rescue Team), then additional emails would be reflected at the bottom of the list.
Please keep in mind that most facilities have more than one person working there, and whoever received the fax or email may not have shared it with others in the facility. We also find that not everyone at the facilities is even aware that a book of lost & found pets might be kept behind the counter and that the flyers are simply placed in that book. Also, sometimes faxes fail and do not come through on the receiving end, even though we sent them. Some facilities that are in your area may have requested to be put on our "do not fax" or "do not email" list, so of course they would not show up on the list of places that we sent flyers to. Employees at those facilities may not be aware that higher-ups contacted us and requested to be removed from the notification lists.
Our free fax and email service is meant to help get the word out, but it cannot replace all the hard work it takes to physically get out there and look for your pet. It is especially important to go in person to all shelters in your county, and to look at the photos of animals in their sick/injured area, as well. Do not rely on their websites or on what someone may tell you on the phone. There are too many people working at the shelters for each person to know everything about every animal that comes in. You must go in person every day or two to look for yourself. It is painstaking and difficult work, but your diligence will be worth it.
If you have any other questions, please do not hesitate to contact us.
Sincerely,
LostMyDoggie.com
LostMyKitty.com
Sincerely,
LostMyDoggie.com
LostMyKitty.com
[protected]@lostmydoggie.com
http://www.lostmydoggie.com
[protected]
-----Original Message-----
From:
Sent: Wednesday, March 7, 2018 2:35am
To: "LostMyDoggie.com"
Subject: Re: LostMyDoggie.com Comments
here is all the info below and the last 4 of the card that was used is 4155. Exp 08/22. btw still no neighbor alerts
current picture.
Order Status:
PROCESSED (see on site)
Order Number:
198431
Broadcast Time:
03/06/18 10:00 AM EST
Found Status:
STILL MISSING
UPDATE TO REUNITED
Alert Type:
Lost Pet
Pet's Name:
Chula
Kind of Pet:
Dog
Pet Breed:
Pit Bull
Pet Gender:
Female
Pet Color:
White, Orange
Pet Description:
Orange and white pitbull. she is harmless and probably afraid
Missing Address:
Lake Worth, FL 33461
Contact Info:
Listing Details
DESCRIPTION
PRICE
250 Neighbor Alert
$27.48
FrontPage Ad
$6.95
FaceBook Post
$4.95
List A Reward
$10.00
Extend Listing
$3.95
Post Number
$2.95
Total Paid:
$56.28
From: LostMyDoggie.com
To:
Sent: Tuesday, March 6, 2018 10:41 PM
Subject: RE: LostMyDoggie.com Comments
We're unable to find an account for you under this email address. Can you please provide us with the ID number? Or if you registered under a different email address, please provide that to us.
Sincerely,
LostMyDoggie.com
LostMyKitty.com
[protected]@lostmydoggie.com
http://www.lostmydoggie.com
[protected]
Sad experience
Something tells me their service works for definite people, I am not one of them.
All they want is my money for the service that wasn't provided. I paid for their help, they promised to make calls to find out whether the people saw my dog or not. One of my friends lives not far away from me and she said she didn't get any calls. Same was said by other several neighbors of mine. I wonder why?
Each time I call they report what they did. But in fact the job was never done, it wasn't even started. It's very easy to check.
So I have nothing positive to say. I am probably just unlucky, that's all...
stay away
You make money on people's problems. I guess it's a normal thing, but you should do your work properly and don't steal people's money.
I was trying to find my dog with your help. I filled the forms, provided needed information, including my credit card and was immediately charged before I submitted anything. Later, when I did, the website said that they charged me for additional fees. What kind of fees and why haven't you warned me BEFORE?
Don't be scammed
I lost my dog and I was so desperate and had no idea what to do. I found this website Lostmydoggie and made an account there, hoping to get some help.
This site did not help me at all, my neighbor found my pet faster than these guys.
So I went online and cancelled my account, but before that they fraudulently charged my card for who knows what. When I signed up I gave them my card details. That my moment I could think of my dog so I gave them all the information they asked. Don't be scammed and don't use this bogus service!
The complaint has been investigated and resolved to the customer's satisfaction.
Owner refused to show the dog
We lost our dog recently and found the post about the dog on the website www.lostmydoggie.com. It gave us real hope and we contacted the rep from the website. He told us to contact the owner of the post. We sent emails and waited for the response, but this person didn’t reply. After couple of days, this guy finally replied and told that we couldn’t come and see the dog. But we weren’t sure that it was our dog, because it didn’t have collar. The owner of the post stopped to communicate with us. Strange people.
They deleted my post
OMG. I have no idea what the hell happened with the website www.lostmydoggie.com. I placed my post about the dog of my friend, but these jerks deleted it and no one explained me why. I was shocked and tried to get more info and sent couple of emails them, but these jerks ignored me. I really need someone’s help, so I have no idea what to do now.
LostMyDoggie - Stay away from this website if the dog gets lost
We couldn't find our dog so I was in the process of listing her on lostmydoggie.com. I had put in all the initial information including my credit card and was putting in a photo when my husband walked in with our dog. I tried to cancel the listing but was charged $35 to cover "upfront costs" although it was unclear to me what exactly that entailed...
Read full review of LostMyDoggie and 13 commentsDon't waste your money, they don't care and quickly take your credit card
I found them only caring about making money. They said they called a list of neighbors. I made a flyer and gave them to 100 homes and no one received a call. They are nice but a waste of money. They said they mailed letters to the vets in my town and surroundings...I personally hired someone to go to all the vets in our town and other towns and no one received the flier. They put down the dog on the filer from 2 to 9 pounds and she is 8 pounds. They listed her as a minature schauzner and she is a toy. I suggested to them to go to yelp and look up vets in the area and send to them or fax them and they said they only mail letters. I also suggested if you really want your service to bring pets home why don't you have the computer call each day to the neighbors not just one time. Their fliers are not accurate...they did not help us at all. We put up huge posters near shopping centers and food stores and someone called 12 days later with our lost dog. I relied on their service for the first week thinking they did the work then we went on our own and put HUGE posters up over 100. Don't waste your money, they don't care and quickly take your credit card and don't care about even having accurate information describing your pet.
100% scam and illegally operating.
Terrible experience - total scam - - and they break FTC rules - - calling folks on do not call list.
what a great website, provides all these lost pet services for free. I found the exact opposite to be true of what this poster was saying. They went above and beyond to help me, and all for free.
They are not at all a scam, I used them when I lost my little puppy and they were so caring. They have so many free things you can do on the website that really help find your pet, how is that a scam? They help you find your pet by faxing and emailing pet businesses ALL FOR FREE, if it wasn't for this website, I would have never found my puppy. I support them wholeheartedly.
LostMyDoggie Customer Reviews Overview
Recent comments about LostMyDoggie company
Stay away from this website if the dog gets lostYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with LostMyDoggie?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LostMyDoggie Customer Service. Initial LostMyDoggie complaints should be directed to their team directly. You can find contact details for LostMyDoggie above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about LostMyDoggie. Discuss the issues you have had with LostMyDoggie and work with their customer service team to find a resolution.