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Jos. A. Bank Clothiers
Jos. A. Bank Clothiers Customer Service Phone, Email, Contacts

Jos. A. Bank Clothiers
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1.8 20 Reviews

Jos. A. Bank Clothiers Complaints Summary

3 Resolved
12 Unresolved
Our verdict: When using services from Jos. A. Bank Clothiers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Jos. A. Bank Clothiers reviews & complaints 20

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Newest Jos. A. Bank Clothiers reviews & complaints

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12:00 am EDT

Jos. A. Bank Clothiers Mixed Experiences with Joseph A. Bank Clothiers

As a potential customer looking into Joseph A. Bank Clothiers, it's important to note the mixed experiences shared by customers. While some have praised the quality of products and online shopping experience, others have expressed dissatisfaction with customer service, order fulfillment, and alterations. It seems that there are issues with consistency in sizing, alterations, and overall service quality. Before making a purchase, it might be wise to consider these varying perspectives and perhaps visit a physical store for a more personalized experience.

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5:47 pm EDT
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Jos. A. Bank Clothiers They Stand by their merchandise

They accepted a return of an expensive cashmere sweater that I had purchase over a year ago!
It had developed a few small holes in the fabric. I was given a replacement.
Very happy that they stood by their merchandise.

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2:40 pm EDT
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Jos. A. Bank Clothiers High price suits with greats deals

Recently purchased two suits from Jos A. Banks at a great discount price. The suits were tailed fitted and of good quality. They will of course look good on me. I will be looking to purchase a few more in the coming months. Keep those sales coming Jos A, Banks!

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Is Jos. A. Bank Clothiers legit?

Our verdict: Complaints Board's thorough examination reveals Jos. A. Bank Clothiers as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, Jos. A. Bank Clothiers stands out for its commitment to quality and security. Clients considering Jos. A. Bank Clothiers should delve into its customer service record to gauge compatibility with their expectations.

Jos. A. Bank Clothiers earns 94% level of Trustworthiness

Perfect Trust Endorsement: Jos. A. Bank Clothiers achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Jos. A. Bank Clothiers. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Jos. A. Bank Clothiers has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Jos. A. Bank Clothiers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Josbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Josbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Jos. A. Bank Clothiers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Jos. A. Bank Clothiers's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 5 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the josbank.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Jos. A. Bank Clothiers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Jos. A. Bank Clothiers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. High-quality tailored suits
    2. Wide range of men's styles
    3. Frequent discounts & sales
    4. Expert style advice in-store
    5. Free shipping on $50+ orders
  1. Cons
    1. Limited appeal to younger demographic
    2. Higher price points than fast fashion rivals
    3. Less agile than online-focused competitors
    4. Narrow product range compared to department stores
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Jos. A. Bank Clothiers Customer Service 20/10

The employees at the Jos. A Bank in Brookfield, WI helped me out in an absolute pinch. Needed a tux that day and they were able to help me out through the process, even were able to match me up with a tailor who was able to hem the pants to my fitting, all within a few hours, on a Sunday. Made the whole process easy with no stress, including the financing. Deserve a tip of the cap!

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Jos. A. Bank Clothiers Excellent Service at North Point store, Alpharetta GA

I was served by Arron and Tafari today at the North Point location, and to say they were above and beyond is an understatement.
While Arron ensured that the suit I had purchased was excellently tailored, and it was, Tafari determined that I could receive a full exchange of three jackets that by many turns of fate had continued being sent from the warehouse in the wrong size. Arron made certain that two of them were replaced by exact matches, and he offered choices for the one that could not be matched in my size. What I ended up with was an even better looking piece than the original.
I've shopped at Jos.A. Bank and Men's Warehouse for many years and cannot remember ever having less than wonderful service, but to say that today the service and courtesy went beyond would be not be enough.

It's this type of experience and the quality of merchandise that keep me a loyal customer. Thank you!

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Jos. A. Bank Clothiers Very poor communication skills!

I've been looking for a certain hue of a brown suit for my father about 2 1/2 years and recently found the right color on the Joseph A Banks website. On Tuesday, June 15,2021, I made a purchase after receiving an email concerning the Father's Day sale, all of my information was input correctly yet I noticed that once I clicked the complete purchase link, I did not immediately receive a confirmation email and thinking that they may be busy I waited an hour, no email therefore I waited till the next day no email. I began reaching out the company, the way was by text is what I initially noticed, I was linked to an agent which is very informal and it takes a long time to work through issues before you actually begin in conversation and after you have actually began as you may leave out something or not enough information may be relayed to fully solve your problem. The initial agent could not figure out why my order had been canceled all they could say was that there was a billing discrepancy. I call the bank while in text mode with the merchant to find out if there were any errors on there or my end, they replied no, Conversation ends with both parties yet I wasn't satisfied and sent a text back to the merchant, new agent yes, started the process of the conversation all over again and they could not find what the issue was therefore I asked for a telephone number and after waiting 25 minutes I finally got a live person on the phone. The individual said to me that the only thing they could see that might be wrong with the information is that I did not capitalize one letter in my billing address and offered to retake the order, therefore they stayed on the phone with me and I placed the order reluctantly once again because at this point the bank had already transferred funds to Joseph A Banks and I am now waiting for those funds to be returned to my account, mind you the merchant is saying they have not received the funds (how they know that in their particular area I do not know) and that the funds would be returned to my account within 3 to 5 business days after the date of cancellation (they had no problem canceling the order immediately, why can't they release my funds immediately) as I have been familiar with my bank if the funds have not been retrieved within 24 hours the bank releases the funds back to my account? Today is June 17 and I am now waiting for both sets of funds almost $500 to be returned to my account because the second order in which I placed over the phone with a live agent has also been canceled within the same day it was placed and now I'm being told it's because my billing address is tied to my PO Box something that has been in place more than 10 years, mind you I have purchased from this merchant several times, I have purchased my own clothing from other countries and state wide and have never had a problem. I am in and out of town at times, I prefer all my mail going to my PO Box that it is not just sitting unattended. I just had a long talk with my bank before this review I'm currently writing, once again they went over the information and everything is in tact concerning the two purchases in which I am not getting so if I can't find the suit I'd like for my father to have by tomorrow or Saturday morning I'll just have to continue looking. Two purchases canceled in two consecutive days! I am not understanding what the issue is. Today as I talked with one of the merchants staff I was told that I could go into the store and make the purchase there and they would ship the item to me overnight, well I asked on yesterday since it was getting so close to the weekend if the item could be shipped over night and they told me that they offer rushed shipping which is featured on their website but it would not be an overnight deal, a couple of days at the least and they couldn't guarantee at this point that I would receive it Saturday, June 19, I believe today I was talking to a different agent but why doesn't everybody know the same information? I still went ahead and placed that second order but had they told me, if it was true that instead of placing the second order over the phone that I could go into the store and place the order and have the item shipped overnight I would have immediately gotten up and done so. I only learned about this today and I am not sure if it is so also the agent told me that they do not recommend this way of making a purchase because it may be an inconvenience to the individual to go to the store, well that's my decision to make at least offer it to me, for those who may not believe this review is real, every text message that I received within the conversation I saved to refer back to. What has happened to communication skills, what has happened to work ethics, when I was working, we were trained to go the extra mile and even if we could not resolve the problem we could at least note red flags and bring it to the attention to our supervisor. I said to the agent, I cannot fault anyone for a technical error yet this matter warranted a phone call, it was the second time in two days that this had happened to the same individul, someone should have taken notice and said we need to call this individual, she's trying to make a purchase and maybe if we can resolve this issue quickly we can continue to process the transaction smoothly that she will get her order in time but instead they just sit there as if they are saying oh well they'll call back or either they'll go somewhere else, that may work fine with your mental intellect until you're out of a job. You say you want the business why don't you do the work and if you don't want to do the work properly which sometimes means going the extra mile why are you working there. I've already given my dad one item for Father's Day that I needed to get to him before that day, he was unaware of the other things that are coming but this will not ruin his day yet I have been deeply dissatisfied with the way this matter was handled, this is the first time I've ever had a problem with them and it really sunk in deep. I will not be making any more purchases online ever again with this merchant, most of the items I've ever wanted they never had in the store which is the reason I purchased online and now I am even more skeptical about going inside the store should they not have the item on hand to purchase it.

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12:08 pm EDT

Jos. A. Bank Clothiers Unethical behavior

On March 11, I ordered three items (Order #: 118499907). One of those items happened to be my favorite - Fit Tab collar dress (Item Code: JAB5J5165510).

When the items arrived, the item for the Fit Tab Collar dress was absolutely nothing resembling the shirt I ordered.

Recognizing that mistakes happen, I immediately contacted the Jos A Bank customer support. They apologized and immediately asked me to go to their local store and have them replace it with the correct shirt. I abandoned my work in excitement and drove all the way down there only to be told by the clerk that such item was never advertised only by Jos A Bank despite my repeated reassurance that I ordered the item online. He didn't even bother checking. He pointed me to direction to get something else.

When I got back home, I contacted Jos Ab Bank again to share my interaction with one of their employees. They indicated they have exactly what I ordered and apologized again for the experience.

They offered to send me a free shipping label to return the item so they could replace it with the correct item.

Even though I ended up paying a bit more than the shipping label could cover, I was just happy that I would finally get the shirt I ordered.

A lady by the name of Rachel handled this return and replacement issue.

She was exceptionally professional. She apologized again and told me two things.
1, she would process an e-receipt which would take 24 to 48 hours and after that:
2, my item would ship between 3 to 5 days.

She told me this via email on March 23rd, 2021.

Sure enough, within 48 hours, an e-receipt was issued.

However, til now, 15 days later, I still have not received the shirt.

Worse, till now, I have tried to contact Rachel three times and she is not responding.

I tried chatting with someone online and the guy told me the item is out of stock. Shortly after that, I went online and there were (are still) plenty of fit tab collar shirts available for purchase. In fact, I have one now in my shopping basket just to prove they are not being honest with me for some reason.

I have been a long time customer of Joseph A Bank and have not given them any issues other than just spend my money.

I am interested to see how this is handled now.

Desired outcome: I would like to still have the shirt. Even of the size I ordered is out, there other sizes that work for me.

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10:10 am EDT

Jos. A. Bank Clothiers I placed a online order and error message saying and you still took money

As I said above . I was charged for 84.00 for 4 shirts on sale . I put my paypal information and I got an error message please call customer service . 6 seconds later I get a ping saying they charged my card . So I called customer service . GOOOOOD LUCK ! They do not pick up the phone and a phone recording keeps saying " We apologize for the wait and a style consultant will be with you ASAP " They will never pick up the phone . It has been three days of trying and NOTHING . Crickets ! I sent them an email too and nothing . NO RESPONSE ! NO EMAIL TO CONFIRM ORDER OR SAYING ANYTHING . This has to be the worst experience . You have no problem charging for the item . I am now having to go out of my way to have PAYPAL cancel this transaction and get my money back .
THIS IS THE MESSAGE and still nothing !

At this time we are unable to process your order. To place your order, please contact Customer Service at [protected]@jos-a-bank.com. We are sorry for any inconvenience.

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5:55 pm EST

Jos. A. Bank Clothiers setting up an online account

This company is a joke. I open an account online to take advantage of their Black Friday sales, and it links me to my brothers account. After 60 minutes on the phone, nothing has been resolved and my account, and my brothers are now locked for 1-2 days while they try to figure this out. Meanwhile, what little inventory they have, will be sold out. If I order online, I will not get credit for my purchases on their member rewards program. I ask for a supervisor and am told, well they are busy so they will call you back in 1-2 days. Well that is no help at all. This is so pathetic it is actually comical. And all of this headache is for marginal quality anyway. What was I thinking? I cannot recommend running from this company strongly enough. Run, and run fast. There are plenty of other clothiers out that will value our business. SHAME ON YOU

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10:56 am EDT

Jos. A. Bank Clothiers online purchase of traveler shirt

I recently purchased a shirt online through a clearance offering. A friend of mine referred me to the website, and I was very excited to get my hands on quality shirts at a good price.

Unfortunately, quality is the opposite of what I received as I opened my first package out of 4 orders and a black/oil stain is all over the collar and neck area.

I truly do not want to leave a poor review or tell my friend about my experience because I know that this was an honest mistake, but I am asking that Jos A Bank restore my trust in purchasing from their online platform through whatever means necessary.

Thank you,

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9:21 am EDT

Jos. A. Bank Clothiers service

I went into the riverside ca store and the manager was so rude. My purpose for going in was to pick up a suit I already paid for. He did not greet me as I walked in and made a sarcastic remark towards me. If this is how your sales associate treats its customers I will never set foot inside another one of your stores again. The sports vest I returned he didn't even attempt to get me another on as well.

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Ray Zhong
, US
Sep 16, 2019 1:34 pm EDT

Buyer beware - I purchased 5 suits in Jos A Bank Rancho Cucamonga, CA store in July of 2019. The store sales associate told me the store tailor was having a vacation and I could come in for alterations after the tailor comes back. In addition, the sales associate would have to order my suits from othe locations. He said he would call me when my suite arrives in store. He never called. So my wife and I went to the store on 09/15/2019, with the receipts in our hand. The store manager said we had already picked up the suits. We told him the story and he then started to search for my suits. He found one and then said again we have already picked the rest. We had to keep telling him the story and started to search ourselves trying to match the numbers listed on the receipt, from a pile of clothes. We eventually found all of them. The way the store manager treated us as if we were blackmailing the store. This is totally cheating business. I have been the company customer for the past 15 years and I am not coming back anymore. It is frustrating to do business with them and it is disgusting to even think of the way they treated us in the store.

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1:58 pm EST
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Jos. A. Bank Clothiers suit

I went in to the store Feb 11th and I was with 4 other guys to get fitted. It was a special for $200 or rental for $150.. I WAS CHARGED $343... And I told the guy I wanted to rent it and he said he would have someone call me. Well nobody called me. I called and someone name Summer called. I called twice since then and nobody called. I told them I want to rent from the beginning and its hard to get in contact with anyone. I didn't pick the suit up yet. I just wanted the rental. I'm a manager of a company with over 4oo employees just in one location. We are all about customer service. Not sure what I need to do. But I need the suit and I just want to rent it. Thank you.

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7:32 pm EST

Jos. A. Bank Clothiers Horrible customer service

I recently purchased a suit from this location. I was satisfied with initial service. I had purchased the suit because I was going to wear it for a business conference. I did not attend the conference, therefore I no longer needed the suit. Upon my arrival to the store, I was greeted by the manager. Once I stated that I was returning a purchase, he went right back to doing what he was doing before he greeted me. I stood at the register for about 5 minutes waiting for him to assist me. He eventually reached for the suit and began to look at suit and verify that it was nothing wrong with it. I stated to him that I didn't wear the suit and it was in the same condition as it was on the day that I purchased it. He shrugged his shoulders and shook his head as in disbelief. He continued combing through the suit and then stated "would you like your tie back that you wore with this suit?" I stood there for a second ( in total amazement)! I then stated " I purchased this tie from here and your salesman tied it and left it that way!" I do not appreciate being called a liar and I will never purchase another from this company! Contact info: [protected]@yahoo.com

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12:10 am EST

Jos. A. Bank Clothiers wrongful termination

Jos A bank Hanover MD just wrongfully fired me. The boss played favorites and I got fired so his lover can keep his job. I was harassed and attacked several times by Maurice A. King and Allen Laurence the manger just let it happen. When I tried to ask for help they blamed me. I had proof of Maurice lying and try to start but they wouldn't listen. I kept track of everything for 6m. They watched Maurice attack me and did nothing. When I want to go to HR they went to HR first and lied. Maurice was fired before for their little job love affair. So why was it over looked this time. I shouldn't be jobless cause a manger can't do his job and keep his personal life out of it. When I asked for Patrick the head of HR he lied and gave me the HR rep that favored his lies. Allen also had people spy and ease drop on my private conversations to make sure I couldn't go to HR without him knowing and to keep track of what I was doing while building my case. I was plaining to talk with Patrick head of HR then Allen fired me before I had a chance to. I worked there for 5 years and did everything I was told. Maurice took naps on the job came in late all the time and left work on the first 15m break. Which we are not allowed to do. Allen allowed this to go on and other employees don't trust Allen and have quit because of him.

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3:22 pm EDT
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Jos. A. Bank Clothiers horrible customer service

I had purchased a shirt using my "bank credits" with Jos A Bank...the thread on the shirt cuff was coming off so i called and Jos A Bank said oh were our sorry we will come pick it up and get you a new one in exchange...this March 2 now it is April 14th...I called them wondering where my shirt is ..."oh we did not have the shirt in stock ...you can buy a new shirt but is not on sale so you owe the difference"...the company lied to me and did not notify me that they were not sending another shirt as promised...horrible company

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3:15 am EDT

Jos. A. Bank Clothiers unreliable and completely unprofessional!

I made an online order with Jos A. Bank and ordered some shirts and tie from them. Order was place and they were supposed to tell me the exact mailing date, but no one contacted me for over than a week. So I called them myself and asked about the order. They said that they need some time to check what was going on and later they said that one of my items was no longer in stock and asked me to be patient. They didn't even apologized and the fact that nobody contact me is ridiculous! They refused to refund me and I was waiting over a month for my items to arrive! Terrible company to deal with!

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10:24 am EDT

Jos. A. Bank Clothiers I heard promises that my order was in stock, but it wasn't true

I ordered some clothes for my husband from the company www.josbank.com. I didn’t like the website, because they weren’t honest and still haven’t delivered the order. They provided emails, where they assured me that all items were in stock already and they would provide them soon, but it was only blah-blah and useless promises. I already contacted the bank and hope to get money back. Don’t buy from this dishonest company.

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9:53 am EST
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Jos. A. Bank Clothiers alteration

I went to store #669 in Milford, CT on 2/16/2013 to drop off two baseball umpire pants, 1 plate and 1 base to be hemmed plain with the traveler's crease on both pairs of pants. I also brought my leg guards that I use when I'm behind the plate to get an accurate pinning and measurement.
It was rung up at 11:50 am. I payed $44.00 for the transaction. I'm not complaining about the cost, but it is hard to pay that amount of money if I am unsatisfied with the job. I don't put a price to a man's job, but I expect a first-class job in return.
It looks like I was the first baseball umpire to be serviced by your on-site tailor. He did a fine job on the pinning for the plain bottom umpires use, but when I went to pick up my pants yesterday they were cuffed up on the bottom. I brought the July 2010 Referee Magazine with me so he can see exactly what I wanted done with the 4 inches leftover at the bottom. I wanted the leftover folded inside the pants, not on the outside so the pants do not ride up when the shin guards are used. I also could not find the silicone on either pants for the traveler's crease that I ordered. I need the pants for Saturday, Feb. 23, 2013 but your in-store tailor will not be back until next week due to surgery. I had to bring the pants to another person to fix for Saturday.
This was my first time doing business with Jos.A. Bank Clothiers and it was a very unpleasant experience after I saw the finished job, cuffed up bottoms and no traveler's crease. Thanks for nothing.

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4:20 am EST
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Jos. A. Bank Clothiers wrongful termination

Where do I begin..the pay is SORRY but I love working around people and my co-workers. Just a brief bio on me; I didn't take this job for the money, I took it because i loved my job. I owned my own manufacturing facility for many years so I do know a little about running a company. I told the manager that if they didn't increase the pay, they were going to have a revolving door of employees and spending all their time on re-training new people. Store manager runs scared. The assistant manager set me up, and I was fired for stealing a deposit for $287.00. HR said that me and the assistant manager would have to turn our keys in, and would be put on paid leave. I found out the following week that the AM was at work! I told them I had evidence that would prove it was the AM that took the money and not me. JAB put a "gag order" in place, telling my co-workers that they were not allowed to talk to me, even on their off hours! So let me get this straight, you have 2 suspects, 1 was allowed to stay at work, giving her plenty of air time with the manager. I got ZERO time with anybody. The regional manager told me in a text that he couldn't talk to me and i had to talk to HR. I Fed- Ex'd a letter to Neal Black, signature required and I heard NOTHING from Mr. Black. So now I'm moving forward...this is defamation of character and I live in a small community and I the Lord Jesus fights my battles! There is so much more to my story, but if there is one thing that I would like Corporate at Jos A Bank to be aware we your employee's are your most precious commodity we are what pay your large salaries that are posted on the website.

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1:22 am EST
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Jos. A. Bank Clothiers employee treatment

Very bad company to work for. would rather spend millions of dollars on TV commercials & radio ads, than treat their employees with dignity & respect. No communication with their store managers. Just write you up & spit you out. Don't care if you have a mortgage, family, or health issues. Even if the #'s were good(doubled volume in 6 years) did not matter, write you up spit you out. These retail companies need to be stopped in treating people like this.
So I'm urging all to stop shopping there!

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sergey shushunov
, US
Jan 23, 2023 2:41 am EST

I made a mistake of placing online order from this company. I returned it, and now they spam me with at least two emails a day. I unsubscribed from emails several times, I blocked their address, and I still receive them. please help. This is not a company. This is a pest.

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LaTarsha Wilburn
, US
Nov 15, 2018 11:58 pm EST

Jos A bank Hanover MD just wrongfully fired me. The boss played favorites and I got fired so his lover can keep his job. I was harassed and attacked several times by Maurice A. King and Allen Laurence just let it happen. When I tried to ask for help they blamed me. I had proof of Maurice lying and try to start but they wouldn't listen. I kept track of everything for 6m. They watched Maurice attack me and did nothing. When I want to go to HR they went to HR first and lied. Maurice was fired before for their little job love affair. So why was it over looked this time. I shouldn't be jobless cause a manger can't do his job and keep his personal life out of it. When I asked for Patrick the head of HR he lied and gave me the HR rep that favored his lies. Allen also had people spy and ease drop on my private conversations to make sure I couldn't go to HR without him knowing and to keep track of what I was doing while building my case. I was plaining to talk with Patrick head of HR then Allen fired me before I had a chance to.

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Daniela Di Girolamo
, US
Oct 14, 2018 9:21 am EDT

I work cos cob store ct .
[protected].
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Jos. A. Bank Clothiers Customer Reviews Overview

Jos. A. Bank Clothiers is a retailer specializing in men's apparel and accessories. They offer a range of products including suits, dress shirts, sportcoats, and casual wear. Additionally, they provide services such as tuxedo rentals and custom tailoring. The company caters to those seeking professional and formal attire, as well as men looking for smart-casual options. With a focus on classic styles, Jos. A. Bank aims to provide clothing solutions for various occasions and needs.

Jos. A. Bank Clothiers In-depth Review

In summary, Jos. A. Bank Clothiers offers a wide range of men's clothing with a focus on professional and formal wear. The quality of their products is generally good, with a variety of styles and sizes available. Pricing can be on the higher side, but sales and discounts are frequent. Customer service is attentive, both in-store and online, and the company provides satisfactory tailoring and customization services. Shipping options are standard, and the company shows a commitment to corporate responsibility. Customer reviews are mixed, with praise for product quality and complaints about certain service aspects. Overall, Jos. A. Bank is a suitable choice for those seeking quality formal wear, with the recommendation to shop during sales for the best value.

Company Overview

  1. History and Background
  2. Range of Products and Services

Quality of Products

  1. Material and Fabric Durability
  2. Fit and Sizing Options
  3. Style and Design Variety

Pricing and Value for Money

  1. Price Range and Affordability
  2. Comparison with Competitor Pricing
  3. Sales and Discount Opportunities

Customer Service

  1. In-Store Service Experience
  2. Online Support and Responsiveness
  3. Return and Exchange Policies

Online Shopping Experience

  1. Website Usability and Navigation
  2. Product Presentation and Accuracy
  3. Checkout Process and Payment Options

In-Store Shopping Experience

  1. Store Layout and Ambiance
  2. Availability of Sizes and Styles
  3. Dressing Room Experience

Tailoring and Customization Services

  1. Quality of Tailoring Services
  2. Range of Customization Options
  3. Turnaround Time for Tailoring

Delivery and Shipping

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Loyalty Programs and Membership Benefits

  1. Details of Loyalty Programs
  2. Membership Levels and Perks
  3. Effectiveness in Enhancing Customer Loyalty

Corporate Responsibility and Sustainability

  1. Ethical Sourcing and Manufacturing Practices
  2. Environmental Initiatives
  3. Community Involvement and Social Responsibility

Customer Reviews and Testimonials

  1. Analysis of Customer Feedback
  2. Common Praises and Complaints
  3. Response to Negative Reviews

Overall Satisfaction and Recommendations

  1. Summary of Pros and Cons
  2. Suitability for Different Customer Needs
  3. Final Verdict and Recommendations for Potential Buyers
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3. Writing the title:
- Summarize the main issue with Jos. A. Bank Clothiers in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

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Contact Jos. A. Bank Clothiers customer service

Phone numbers

1800 999 7472 +1 (800) 285-2265 More phone numbers

Website

www.josbank.com

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