www.ImprovementDirect.comThis company stole $169.57 from me!

J
This review was posted by
a verified customer
Verified customer

This company stole $169.57 from me and I have been unable to recover this amount even after filing a dispute with my credit card company. I ordered numerous satin nickel finished Baldwin locks from this company. They were all to be keyed alike. The locks and mechanisms have a solid warranty. The finish is not guaranteed. Each and every lock set arrived with marks, nicks, scratches and/or dents. We live in Florida only 20 miles from the ocean and salt breezes along with 100% humidity much of the year. An imperfection in the finish would begin corroding immediately.

I sent many of these locks back 3 times. Each time they would charge my credit card for the replacement items and credit upon receipt. I have proof of delivery (they use multiple return addresses and both UPS and Fedex – I believe in an effort to cause confusion for consumers) for multiple returns. They take returns back in Honesdale, PA / Carson City, NV & Earth City, MO.

I finally got fed up with their absolutely horrible customer service and non existent workmanship on the keying of these locks and just accepted that last 2 scratched and marked locks. I returned everything I was supposed to and still cannot get my $169.57 back. If you choose to deal with these people – BE VERY VERY VERY CAREFUL. I believe someone should file a complaint with the attorney general as I am convinced based upon my experience with them that this company is dishonest.

How this company can have a positive BIZRATE rating is beyond comprehension.

Responses

  • Ni
    Nick Strachan Nov 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Improvement Direct issued a full refund to this customer on Jan 19, 2008

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.