www.genderfreeworld.comselling ticket listings

L Aug 03, 2018

Copy of my letter to Viagogo about some tickets I listed with them.

To whom it may concern
I wish to cancel this sale. Order ID: [protected]
You have got me to list my tickets under false pretences. No where in the listing does it say that I have to hand deliver the tickets to the buyers. I am unable to meet the buyers at the venue.
You are in breech of contract, I was informed that I would have to hand deliver the tickets after they have sold.
Cancel this sale. Do not charge me an admin fee.
When I contacted customer services I was told that the listing clearly said I would have to drop the tickets to the venue.

I created a duplicate listing, and have screenshots of the process it makes no reference to hand delivering the tickets, indeed one screen actually says, address from where you will be sending the tickets.

Yours faithfully

Lisa Honan

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