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2.3 63 Reviews

PromGirl Complaints Summary

19 Resolved
34 Unresolved
Our verdict: Engaging with PromGirl, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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PromGirl reviews & complaints 63

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1:25 pm EDT
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PromGirl Refund Refusal

I ordered a dress from this site, and it was beautiful. I actually loved the quality of the dress. I decided that it was not what I was looking for, so I returned it. I returned within the the period allowed for returns. They are now refusing to give a refund for the order. They claimed there was a stain on the dress. There is absolutely no way I stained this dress. I only had it on for a total of three minutes. I tried it on and put it right back in the box. They stated that I can just take the loss. They even said it could have been their fault for the stain, but they weren’t sure, so it was my loss.

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12:40 pm EDT

PromGirl Credit denied

Beware!

I had a $315 dollar credit that they refused to honor. Instead they said I could have 20% off a dress but only if it’s in stock. I was a long time repeat customer. Don’t give these thieves your business!

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10:48 pm EST

PromGirl Return services

I placed an order and receive my item which was too small. I processed a return and was told I would receive an email but I never received that email in order to complete my return. Now they do not want to accept my return even though it was out of my control. Customer service has been very useless.

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9:25 am EDT
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PromGirl Poor quality

I bought my daughter a Sherry Hill dress for prom. When we got it there were 2 small holes along the seams on the sides. After wearing it for 30 minutes there appeared another hole in the seam on the side and also a hole in the seam in the back. My daughter was totally devastated as her prom was only an hour away.
Very very disappointed by the lack of quality making of this dress.
I will never buy another dress from them again.

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1:20 pm EDT
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PromGirl Terrible experience

Please, don't order from them if you don't like to pay for something that has a bad reputation.
My husband always says that before ordering people should read all the information about the website, the company and the way they operate. But people rarely do this. Just like me.

What I can say about the PromGirl website. They ship obviously bad clothes that looks like a cheap crap wrapped in a beautiful cover presented on the website. The only beautiful thing is the photos on the website. The items look completely different. I ordered just once to understand I don't want to deal with them anymore.
High rates for a cheap crap, it's not worth it. The quality is horrendous as well. So run away. Don't waste your money and time.

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2:57 am EDT
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PromGirl bad quality

I bought 3 dresses and when I opened the package I was a little shocked. The fabric material was so thin that I could see my body through it, it was almost transparent. And it looked so bad sewed and cheap, I couldn't wear it anywhere at all, not even at home. Too bad. One of the dress was with a hole near the sleeve, and another one was a smaller size. The third dress was ok, but still looked cheap and poorly made. Shame on you for selling terrible clothes. They are going to the garbage, don't even want to contact them for a refund, I know it will be a headache.

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4:30 am EDT
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PromGirl too cheap

I purchased three dresses from them. One of them looked incredibly beautiful on the website and I decided that it had to be mine. But that was just an illusion because what I got was completely different. The fabric material was worse than I only could imagine. I 'd be too embarrassed to wear it even at home, not speaking of going out. Looked tooooooooo cheap. Asked for a refund promising them to send these dresses as usual. They said that it's impossible due to our policies. Great.

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9:15 am EDT
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PromGirl dress

First and last time I will purchase from this site. They would not accept my return because it was not requested within 7 days. Return policy is misleading, please be sure to read the fine print. A supervisor said that the item is not longer being offered in the size I purchased so they would not make an exception. The dress size was large and of poor quality. Buyer beware!

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5:10 am EDT
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PromGirl unethical behaviour, delivery problems, rude assistants

I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but instead it arrived on the 27th. I tracked my order on the 26th with one of Prom Girl's assistants and I was promised to receive it by 17:30 however it didn't. My friend got back. In order to transfer the parcel to another destination in the US for getting the dress on time for my daughter's prom night I had to pay another extra money. I called Prom Girl for refund but the most annoying person I have ever met said that they can't refund it but the only thing they can do is to charge me for two business days and refund the difference between one day and two days option. A mistake or delay can happen but there is always a way to compensate. If you are not willing to compensate your faults then you should stop making them. I will never ever shop from you again and I will spread this bad experience of mine. I think this shopping site should seriously be renewed and the assistants should be trained not only for their assisting skills but also for their awful attitudes. THIS IS UNACCEPTABLE. YOU HAVE NO RIGHT TO LET PEOPLE'S EXPECTATIONS DOWN.

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4:11 am EDT
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PromGirl Dress did not arrive

I bought a dress and a pair of shoes from www.promgirl.com for my prom and they shipped everything separately! I still can't get it! Was it that difficult to put everything into one box?
Anyways, I received only shoes and dress never arrived. They said that my dress was on its way but they were not able to tell the exact delivery date.
So there I was, one day till prom and I had no dress.
PromGirl is terrible. I will not buy from them again and will make sure to post as many reviews as I can. They ruined my mood and my prom.
PromGirl is the most unprofessional service, beware people!

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3:00 am EST
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PromGirl Worst!!

This was my first experience with PromGirl and after I receive my money back I want to forget about this terrible website!
I have purchased a lovely evening dress for a Christmas party and was supposed to get it by the end of this week but it seems like it's not coming!
I was contacted by these clowns and they said that they had some problems with the delivery and that my dress will arrive somewhere in January! I cancelled my order and now I'm waiting for my refund. These people ruined all my plans and now I have to think where to get another dress!

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Ritoot
, AM
Mar 07, 2017 3:14 pm EST
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Ritoot
Fashion and Jewelry Brands Revealed, checkout my blog for the latest trends
http://www.ritoot.com/blog/

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6:18 am EDT
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PromGirl Defective dress

I have purchased two dresses from PromGirl website which were on sale. My order arrived in a timely manner.
One dress looked great but the second one was defective. There was no tag on it and it had a hole. I contacted customer service and asked for a refund but they said that they cannot accept back any items which were on sale. They said that they were very sorry that I was not satisfied and that there was nothing they could do. Yes, they have their policies, their own rules, but come on, they sold me a defective product! They were supposed to do at least something! I'm really disappointed with that kind of attitude. Will never buy anything from them again. PromGirl you just lost a customer.

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3:36 am EDT
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PromGirl Don't depend on this site!

My dress was a complete piece of garbage. It was supposed to be covered with beautiful rhinestones and when I took the dress out of the package many rhinestones just fell off! Emailed PromGirl customer service and they asked me to provide some photos. I did as they said and demanded my money back, but they refused and offered me a replacement. Well, I had no other choice so I agreed and several weeks later received another dress, which was even worse than the previous one. Total wasted of money! Do not buy this made in China junk!

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Furious Mama
Macomb, US
Jul 14, 2022 12:51 am EDT
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My daughter bought a dress for a friend's wedding and the glitter was falling off the dress on her car floor so we should have known this was a red flag. The directions for cleaning the dress are "Professional Spot Clean Only." I took the dress to my regular dry cleaners that I have been using for 20 years and have never had a problem. When I picked the dress up, half the glitter was off the dress. The dress is ruined.The woman in Customer Service at PromGirl was rude and unconcerned, and dismissed me without even paying attention and said they're not responsible if it was improperly cleaned. I asked for a manager or if I could send pictures, and she said you can email pictures and they will talk to the manufacturer. I did that on a Sat. night at 7 pm and by 9 pm they answered that the dress appeared to be dry cleaned and they can't help me. I called on Monday and left a message that there's no way you talked to the manufacturer on a Saturday night! I got a call back from a manager who said that the manufacturer said the dress appeared to be dry cleaned from the photos with the glue showing yellowed. I went back to my dry cleaner and asked how was it cleaned? It was not dry cleaned. It was rinsed in water. So - half of the rhinestones came off without even touching it! She laughed when she heard PromGirl said the glue was yellowed when it's THEIR GLUE! Another dry cleaner told me that if you shake a dress and glitter comes off, it's not going to end well. Well, we didn't have to shake it. All my daughter had to do was walk in it for the glitter to fall off! This retailer is criminal!

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10:50 am EDT
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PromGirl Terrible online shop!

I have ordered two lovely dresses from this website about two months ago and one month later received a message that my dresses were no longer available. I contacted PromGirl customer service immediately and asked for a refund. They said that they don't do refunds and offered me to pick something else. One dress was for me and the second one was for my sister and we needed those for a special event. I was so disappointed! I told them that the only thing I need is my money back, but they stopped replying to my messages! Terrible online shop!

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Theresa Klinger
, US
May 11, 2016 2:39 pm EDT

SAME!
PROMGIRL SUPPORT -

Per my conversation with Kelly this morning, I returned the dresses. I cannot jump through any more ridiculous hoops to try and get you to be fair to me, the customer! As I explained in emails, live chat, with photos and verbally - neither of the dresses were worn - 1 was canceled after it didn't ship in time and it arrived too late for the event and the other is damaged / deffective! If your excuse for shipping bad product and giving terrible customer service is that you are "protecting your business from your customer" you won't have any customers or a business to protect.

Promgirl made logistics mistakes (incorrect information about product availability and expected ship date, late shipping, allowing damaged/defective product to ship, etc) and countless customer service mistakes (conflicting information, bad information, the customer is wrong/bad before they're right/good mentality, protect yourself from the customer, difficult to work with, slow to respond, refusing to be fair, etc.).

I've done everything, according to Promgirl's terms of service and I've sent everything that Promgirl's customer service asked in order to receive fair treatment and a return authorization for both dresses. I am within my rights to expect a refund for these items.

Both dresses are on their way back to Promgirl, in the same condition I received them, in the same boxes with all of the order information. Neither of them were worn, as I stated. Neither of them or your service were of any use to me, your former customer. I will be issuing a dispute with my bank for the charges for those dresses - exactly and with tax.

I will share all of this experience with my friends and networks. I will not buy from Promgirl or any company affiliated with Promgirl, again. I will go out of my way to buy from your competitors and to make sure that I tell everyone about this experience

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3:45 am EST
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PromGirl Extremely disappointed!

I am extremely disappointed and will never buy anything from PromGirl.com. I've ordered a lovely cream dress. When I received it I was shocked because it was totally white! They use some filters and photoshop so there may be a huge difference in colors. I contacted customer care and asked for a refund. They refused and said that dress I ordered was on sale and they never give refunds for items that are on sale. What sale? I had no idea what they were talking about because when I bought it there was no sale. Extremely unprofessional company and a very poor way to take care of the customers. So disappointed.

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2:11 am EST
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PromGirl Highly unprofessional company!

I purchased a dress from PromGirl about two month ago. That was supposed to me my wedding dress. They promised I would receive it on time. Two weeks before my wedding I received a message from their customer service saying that the dress I ordered was no more in stock! They offered me a refund. That's great, I appreciate they decided to give me my money back. But it was only two weeks before the ceremony and I had no dress! Stay away from these clowns! Highly unprofessional company!

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2:05 am EST
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PromGirl Crazy taxes

I've ordered a dress from this website and I live in Europe. The dress I purchased cost me $150 and shipping taxes were over $200! Are kidding me? I contacted Promgirl customer service and asked what was going on. They said that there was nothing they could do. I was told to contact the shipping company and they would explain why shipping costs so much. Who even buys from this place? I'll never order anything from here!

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10:56 am EDT
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PromGirl information on website/ customer service

DON'T BUY here at least when you live outside USA
My daughter ordered her prom dress and had to pay about 60% more because of shipping costs, taxes etc. The website does not inform her target group (teens and young adults) properly about these 'extra costs' and they are faced with these costs when UPS is delivering the package. Phoning with the company they suggested to accept the package, pay the extra costs and 2 times the shipping costs and send the dress back. She could get the money back that she paid for the dress. This would mean that she has no dress and paid 220 dollar?!
PromGirl has to take her responsibility and act according to normal values that respect the target group!

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2:19 pm EST

PromGirl The colour and design of the dress was completely different

I placed order on the website www.fabulouspromgirl.com. I ordered dress from them. I got the order 2 days ago, but the dress looked completely different as on the website. The colour was darker and the design was completely different. I wanted to return it back, but I needed to pay for the return postage. I really advise you to stay away from them and don’t waste your time. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Mova
, US
May 12, 2015 8:35 am EDT

I ordered two dresses from the company www.fabulouspromgirl.com. These jerks provide the dresses, but they looked like piece of cloth. I was really disappointed, as well as I tried to return them, but the seller refused. He told me that he didn’t take orders back. It was his policy. I was really disappointed in such services and in the website in the whole. Please, share your reviews about this website.

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11:44 am EDT
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PromGirl Return policy

I will never buy another dress from them for as long as I live. I bought a dress for my brothers wedding. I didn't care for the way it looked or felt on me. When I started to fill out the return slip, it said I had to get an RA number from them directly. When I went online to get the RA# they informed me I was past the 5 day return limit and refused to give one to me. No where on the return slip does it say ANYTHING about needing to do it in 5 days. Be weary of buying from them.

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Update by bethc621
May 21, 2014 12:54 pm EDT

No, I didn't. It still is in it's original package, with the tags still on it. It is in the exact same condition it was shipped to me in. The only time I put it on was to see if I liked the way it fit on me. Please place the blame where it belongs, which is NOT on me.

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Rocket4
, US
Jun 03, 2022 12:53 pm EDT

I wish I had really looked into PROMGIRL.com before i had placed an ordered with them. I bought a prom dress for my daughter it was about $400 with shipping. It arrived and was seriously so cheap. It literally had glitter falling off the dress and was everywhere in my house for just from opening it in my living room and walking to the bedroom to try it on. After 3 weeks, I received an email saying that the dress was ripped but yet no picture proof was sent with the email. Unbelievable. Still waiting for an email to prove this rip. Obviously they can just take a picture of another dress. WARNING: TAKE A PICTURE OF THE DRESS BEFORE YOU SEND IT BACK SO YOU HAVE YOU PROOF OF NO DAMAGES IF YOU DECIDE TO BUY FROM HERE!

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Albinoe
, US
May 08, 2012 8:27 pm EDT

I wish I had done some research on this site before I ordered from them. The dress we got for my daughter was $350 and it was the cheapest thing I had ever seen in my life. Please Please do not order from them, they will only give you store credit if you try to return the dress.

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danyell
, US
May 17, 2011 1:54 pm EDT

DO NOT ORDER FROM HERE!they sent me the wrong dress TWICE! i ended up having to go out the DAY before my prom to find a new dress, shoes and accessories. when i asked to speak to their manger or president they didnt allow me to. this company is a joke!

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ChristaGrieve
, US
May 13, 2011 12:05 pm EDT

I paid for a 3 day delivery and its still NOT here! My I add my prom is in THREE DAYS!

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PromGirlcom
Middletown, US
Jun 04, 2012 9:04 am EDT

Please understand that we are only happy when our customers are happy! We'd like to try and make it up to you. Please email our VIP Customer Service team at VIP@promgirl.com and we would be happy to remedy the situation. Thanks!

PromGirl Customer Reviews Overview

PromGirl is a popular online retailer that specializes in formal attire for special occasions such as proms, weddings, and quinceañeras. Our extensive collection of dresses, shoes, and accessories caters to all body types and budgets. Over the years, we have accumulated a wealth of positive reviews from satisfied customers.

One of the most significant strengths of PromGirl is our user-friendly website. Clients can easily navigate through our selection of dresses based on color, style, and price range. Whether you are looking for a classic A-line gown or a trendy two-piece dress, our website has it all. Customers also appreciate our speedy delivery times and hassle-free returns policy.

Another highlight of PromGirl's products is the quality of its materials and craftsmanship. Our dresses are made from high-grade fabrics and feature intricate detailing such as beading, lace, and embroidery. Additionally, customers appreciate the diverse range of sizes we offer, including plus-size options.

Moreover, PromGirl's exceptional customer service has won the hearts of many shoppers. Our responsive and courteous representatives are available to answer questions and provide recommendations via phone, email, or chat. Whether you need assistance on sizing, color matching, or shipping status, our customer service team is there to help.

In summary, PromGirl offers a sleek and easy-to-use platform to shop for formal attire that suits all budgets and sizes. Our focus on quality, style, and exceptional customer service has earned us a loyal customer base who only has good things to say about us.
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