The complaint has been investigated and
resolved to the customer's satisfaction
www.drjays.comwrong item sent, misrepresented item

I feel that this site purposely failed to label a jacket 'boys' to lead people to believe that the jacket was a men's. There was nothing in the description at all about the jacket being 'boys, ' I even had my friends look at it and they just laughed. Upon receiving the jacket I promptly emailed them, receiving only rude and unhelpful emails in return. They made absolutely no effort to correct the situation.
This must be one of those fly-by-night sites that doesn't care about customer satisfaction, or whether or not the customer receives the right item for that matter.


  • Ms
    Ms.KMJames Dec 10, 2010

    I have been shopping with this site also for the pass 3 years and have never had a problem. I have nothing bad to say!

    1 Votes
  • Su
    Surferthug Nov 28, 2010

    ya sounds like you screwed up buddy, I got a a shirt from there 1 time and after I took it out the package there was a ink stain on it, so I emailed them like " hey the jacket and jeans are cool but the shirt has a lil stain on it. I like your guys stuf and I never had and problems before so Ill still shop here but next time can you check the gear before you ship it? Cause the shirt was like $10 and it probly cost me $8 to ship it back bla bla bla"and 2 days after the email a new shirt showed up, so not only did they shend me a second 1 for free, they also paid more to have it there asap!!! I love DRJAYS


    1 Votes
  • Ch
    ChrisfromthaDtothaPHX Aug 29, 2009

    Yeap.. Dr Jays has been pretty good to me as well over the years.. i have been ordering from them for the last 5 years and counting, 10 ORDERS!.. both the regular site and DJ Premium.. Only issue i ever had with them was getting the item shipped out on time once because they changed their shipping times..

    1 Votes
  • Ms
    Ms. Williams Aug 11, 2009

    Maybe you failed to look more at what label you were under, normally at the top of their website you have four choices Men's, Women's, Girls, & Boys. Obviously it doesn't take a rocket scientist to figure out that you and your friends made a mistake. I have been shopping with Dr. Jays for over 2 and a half years I have never been dissatisfied with their customer service, or any shipment I have received.

    2 Votes

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