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1.0 23 Reviews

99designs Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with 99designs at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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99designs reviews & complaints 23

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12:00 am EDT

99designs Mixed Experiences with 99designs

As someone who has been a designer on 99designs for several years, I have had mixed experiences with the platform. While I have won many contests and had successful collaborations, I have also faced challenges. The platform's criteria changes have been frustrating, and the reduced number of contests is concerning. The design support can be cruel and unprofessional at times. Overall, I recommend caution when using 99designs, as it may not be the best option for all designers or clients. It's essential to explore other platforms for a more positive experience. Wishing you the best in your design endeavors!

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6:15 pm EDT
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99designs Got some great designs

I was recommended the site by a neighbor and liked the concept, the process seemed simple. I was a little hesitant committing money for a logo that I didn't know how it would turn out, but within 24 hours had some great designs and after 48 hours had my 3 favorite designs.

After that during the initial phase I did get a few entry level designers pumping out design and design that did not hit the mark ad just kept submitting, but still there was no harm in seeing alternatives.

The final stage was a little confusing as I thought I was choosing the final designer not the final design, but the designer was very understanding and we hashed out the final design with a couple of text fonts, different colors and different layouts. All provided in 5 different file formats including layered Photoshop files so as a photographer I am able to make various selections of various parts of the logo as needed.

With a time difference of 8 hours between me and the designer did slow down the communication somewhat but we got there in the end. Happy to have a pool of design skills to select from as opposed to one designer with a narrower design scope.

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6:02 pm EDT
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99designs We just ran our first 99Designs contest, and the results

We just ran our first 99Designs contest, and the results were wonderful. Before going to 99Designs, we spent a lot of money with two professional book design firms recommended by the Independent Book Publishers Association. The problem with a single design firm is you only get what is in their heads and you pay them whether they come up with anything useful or not. With 99Designs, we started at $299 and then after seeing that the designs were worthwhile, we guaranteed the prize and then extended the contest twice (which adds money to the prize each time). We received 129 entries from 25 designers. The end result was 4 great designs, any of which would have worked for us. We then used the POLL technology within 99Designs to poll some potential readers to help us pick the final design.

Please note that you have to guide the designers actively by giving feedback on what you do or don't like and what you are trying to accomplish, but I would definitely do this again.

BTW, I would take any negative comments that say they never heard back from 99Designs as completely bogus. We called them three times and emailed once during this process and they were always immediately responsive.

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Is 99designs legit?

Our verdict: Complaints Board's thorough examination reveals 99designs as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, 99designs stands out for its commitment to quality and security. Clients considering 99designs should delve into its customer service record to gauge compatibility with their expectations.

99designs earns 91% level of Trustworthiness

Perfect Trust Endorsement: 99designs achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 99designs. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

99designs has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

99designs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

99designs.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While 99designs has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to 99designs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Diverse design talent pool
    2. Customizable design contests
    3. 1-to-1 project option
    4. Money-back guarantee
    5. User-friendly platform
  1. Cons
    1. Limited client-designer interaction
    2. Potential for generic designs
    3. High competition lowers prices
    4. No dedicated account managers
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99designs Success every time

My company has used 99designs for 6 different logo projects and 5 out of 6 times the designs were amazing and the end result perfect. One time was very good, but probably not well thought out on our end. I have found that you get what you pay for, and I always go for the Gold package and am never disappointed. Don't know what is wrong with the 1-star reviewers--possibly they didn't have a good brief, or wanted a great design for little money. We have had nothing but great experience and I could not recommend this company higher. Make sure you give feedback to the designers. If you don't like something, tell them why so they don't keep going the wrong direction. Give feedback every few hours--don't waste the designers time allowing them to go a certain direction that you don't like without giving them direction. If you need to, send a message to all designers to tell them "stop using red", or "don't use any versions of human symbols" etc so they have direction. There are some amazing designers here and you will get out of it what you put into it. Give timely feedback and you will be amazed at the quality of the work you will get. And it comes very quickly and at a price that cannot be beat.

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99designs Doesn't get any better!

I use 99 Designs for all of my design work. I run a small business and their service enables me to showcase myself as a large corporation with high quality designs on a budget. I've been using them for years and they've designed for me... flyers, banners, brochures, car wraps, t-shirts... just about anything you can imagine, they can do. I've had only one issue over the years which was with not getting many designs after starting a contest... which is a rarity. I contacted 99 Designs, they gave me some recommendations on what to do then restarted the contest for me. After implementing their recommendations, I had no other issues. For the designers, I can see some challenges because a lot of designers like to copy other designers work, make a few changes and pass it off as their own in an effort to win the contest. I will never award a contest to a designer that copies another's design... I pay for originality, not copies. However, their selection of designers are some of the best you will find. To date, I haven't found any place I can go to online or locally that would produce better results for the price and quality of work than 99 Designs. I hope they keep investing in the company to make it even better because they're a lifeline for small businesses like mine.

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99designs Amazing for designers and for customers alike

I started on 99designs two years ago from scratch. I was a big 0 in design. In just two years the awesome staff and the amazing community of designers helped to create a great portfolio, wherever I show it, people are amazed by it, not speaking about my little overall experience.
I really learned a lot and everybody was ready to help even when I failed. So thank you 99d, you are amazing.

I had no job and no profession, 99d helped me to feed my family for 2 years and then I was able to get a nice job in design. (and I can still use 99d for extra income)

As a designer it's an awesome place. I do not recommend it however for those who are not willing to learn, who don't like to play fair and be nice and for those who are dumb. These people will most probably get themselves a ban for good reason.

For customers I can safely say that there a ton of really really good designers and it is impossible to not find a man for the job. You just have to know at least partly what you want and invite the right man to your contest or for 1to1.

But rule of the dumb applies here as well. If you are dumb don't come, you will be disappointed most likely and just make designers waste their time. If you are normal guy with more then 80 iq you can come safely, you will get what you want. And if you have questions just ask the customer support they are awesome and happy to help.

Cheers to the normal people ;)

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99designs The best freelance design platform that exists

99designs is leagues ahead of its competitors for clients and designers alike. For clients, 99designs is a focal point for some of the best freelance designers in the world. The same cannot be said of any of its competitors, where overused concepts dominate. The contest model brings scores, sometimes hundreds of designers to the client. No design agency anywhere can leverage a comparable sum of skill, experience and creative talent. For designers, 99designs is a tough environment. But this is what makes it great. Prices are set. There is no bidding war to the bottom. What is tough is the competition from other designers. For any serious designer, this situation is ideal. You get to hone your skills, break bad habits, and learn from the best, albeit through many defeats. Over time, the benefit is demonstrable. Persisting, learning and working hard on 99designs will for sure make you a better designer, no matter what your level of experience, including senior designers in the non-freelance industry. Meanwhile, you'll be responding to real world briefs, and if you're good enough you can score wins. Meanwhile, 99designs attracts some of the most interesting branding projects available, and the diversity is great, so you can develop different styles and try new approaches. Is the platform without problems? No. But there is a great community of designers who discuss matters daily and can offer insight and support. In short, for clients and designers alike, 99designs is highly recommended.

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99designs It literally changed my life for a better!

It literally changed my life for a better!

As a designer, being able to pick projects that I like, from clients from all around the world, that otherwise I would never had chance to meet, is absolutely amazing!

It all started several years ago while I was working in an advertising agency. A friend of mine have told me about 99designs and I decided to gave it a go. One by one, I've entered 15 contests with some visually amazing work, but with no single win.

After some time I tried to think of what I was doing wrong and changed my strategy. My new designs were not anything better than the previous ones, but were more client-centric.

Finally, I started winning contest. Today, my stats are: 67% finals (50% of that wins) On average, I'm winning every 3rd contest. All those wins also generated me a lot of 1-to-1 projects and long term collaborations with several clients that consider me as a reliable member of their teams, and I love working with them.

Of course, that personal success gave me wings to quit my daily job and start freelancing exclusively. Im getting enough of work from my regular clients, so lately I participate contest on 99designs only for fun.

P.S.

Im noticing a lot of reviews here that are totally unfair / wrongly addressed. 99design is open service, meaning anyone can create contest, and anyone can participate as a designer. In real life there are two types of people, of course there will be some not so great clients and some not so great designers on 99design too, but it's not fair to blame it on 99designs.

I'm sure that 99designs among other awesome things, makes real effort of increasing quality of designs by suspending accounts of low quality designers, and limiting number of contest that new designer can participate.

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99designs I used a company that my interior designer was raving

I used a company that my interior designer was raving about. This company helped her get a great logo for her company. 99designs.com is a really fantastic online design company. They have designers all over the map that go to their website and sign up to do these "design contests" and they start to actually submit design concepts right online for the customer to actually choose from. There is a reward of money that the customer sets the amount for the winning designer. What a great idea and a really great way to get the perfect design that you really want.

I went to the website and really read up on the information that they have available for you. I was impressed with the list of products that they offer. I was in need of a really clever 2 page web design. I was having a diffuclt time finding the right person to do the job for me until I went to this site. They offer 100% money back guarantee for any reason that you are not happy with the design or designs. They also have really great packages that you can choose from too. I was impressed with the great quality that they also provide to customers. I was able to see other design contests and see the designers concepts. Amazing and so many to be able to choose from. I was sold hook, line and sinker.

I chose a perfect package that would allow me to see many designers concepts for my 2 web pages. I wanted to give a great reward to the winning designer also. My package was under $2500. 00 total. I had to give them information as to what I wanted my web pages to basically look like and then they would be able to start designing from that. They had 7 days to do the designs but in the meantime I was also able to give them feedback on the designs they were submitting to the site for me to look at so that they could do any modifications if needed. I was blown away as to how many I was able to choose from. Over a dozen designers with multiple designs! I was very excited and really happy with the outcome. They are a great place to go to and have really professional people care for your business and the pride they show. Quality work and quality designers! I will definitely come back as soon a repeat customer and I will spread the good word of this great company!

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99designs Expect Professionalism from them. It's where you go to outsource at the highest level

99design is a company you go to outsource your design work. It is held to the highest standard. I believe you can get the BEST designers there. I have used it for YEARS and I know other professionals have used them as well with great results. There are drawbacks and things to be cautious of as there are anywhere you go. The

PROs. Their UI is upgraded and you can interact with your designers at the highest level. So you can either contact designers directly by looking at profiles or run a contest either blind or so all the designers can see the designs. Blind you will not get the designers copying each other. If you do not run it blind I suggest not rating the designs until you choose the finalists, because then you will get a bunch of similar designs. The UI is precise so you can leave a "brief"(your order) with examples, of art, colors, feelings, styles, (easily within their UI or upload your own) and descriptions you want to be portrayed in your art. It gives the designers a good idea of what you want. Also when a design is submitted you can interact with it by clicking on it and drawing on the design or commenting on specific elements and talking to the designer in private right there! Makes for a great collaboration! You can talk to all the designers, and integrate with slack if you choose to. Stock images used in the design are displayed when you select the design so you know what stock is used and where it is from.

CONs to be aware that if you choose a contest you can get designers who don't do original art. Some just put a stock image and text and will do 12 different designs. Nothing more than that so the art is not original. But you WILL get designers who spend 2-3 days making some amazing original art using a stock image and photos or freestock integrated all photoshopped together with text to make that AWARD WINNING DESIGN you came for. SO beware of the designers who are not original and just slap it up there in mass amounts. Otherwise, THIS IS where you will find the PREMIUM DESIGNERS. Be willing to talk and say yes I like this no I don't like that YOU ARE THE BOSS! Its a collaboration! :) Hope this helps you get the design of your dream. The image of the cover design for my Latest Book is attached done via a contest on 99designs.

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99designs A designer's point of view

There are some nasty reviews written by clients who had bad experience for a reason or another, but let me point some things out:

- You can't complain if you don't get good results for mediocre prizes ($300 ~ $500), top designers won't even bother looking at such contests.

- While, let's say $500 is deemed fair enough for some kind of design in case of a one to one project, but in a contest it should be 200% of the amount or more for the same design. Do you want many designers to compete and give it their best shot? Give them a reason!

- Some people said that the Money Back Guaranteed is a scam, [censored]s!
Initially when a contest is created, they could get their money back at any moment during the qualifying round BUT NOT AFTER THE FINAL ROUND, did they seriously think that they will be dragging many designers to work on their contests for many many days then at end ask for a refund?! These are people working, not slaves who have nothing else better to do.
If you decide to make the contest guaranteed before the final round, you can't get your money back afterwards but chances that more designers will be entering the contest and working seriously on it will be significantly increased. The rules are clear and logical here.

- If you're going to create a contest, MAKE it "Blind", preferably not "Private" as designers tend to not be fond of Private contests because they cannot add submissions to their portfolio from such contests.

- These are contests, designers won't go all-out and give it everything they have (We're talking many hours of work) while they have no guarantee of winning. Probably they will submit an alpha version and work on improving it if the client is showing interest.

- Write a good and complete design brief, provide assets and resources.

- In many cases, contests don't attract designers because the brief is insufficient, vague, lacking specifics or just too demanding for the amount of its prize.

- Give feedbacks and communicate your ideas, designers cannot read your mind and know exactly at first glance how you want the design to be like.

- You may need to extend the deadline if not enough designers are entering your contest.

- Don't send those dumb generic contest invitations to designers, such as "Hello, I like your portfolio, please join my contest". Designers won't even reply or check the contest as this invitation message is clearly a copy pasted text and have sent repetitively to other designers God knows how many times before. At the very least address the designer by his/her first name when saying hello.
Attached is an example of such dumb copy pasted generic invitations I receive on regular basis. Don't make the same mistake if you're going to invite designers to join your contest.

- DON'T end a contest before its deadline, there might be designers who are still working on their submission and probably going to submit it minutes before the deadline.

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There are also some reviews from designers who claim to have years of experience and bla bla bla who were banned or suspended from 99Designs because their work was deemed mediocre, below average or not meeting the standards, well, most probably, it must have been so, with all due respect.

If you are good, you can make a decent living out of this platform, if you are not, you may be working everyday for years and not winning a dime.

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Of course not 100% of the members are professional designers (as any other marketplace), there are some amateurs and punks. Same goes for clients, there are professional and thoughtful clients as they are some [censored]s who assume that all designers are mind-reader slaves and all of them should be interested in their contest asking for a logo, branding identity, packaging and website for their miserable $700.

"We can have 1,000 happy people not say a word online and 10 unhappy people making an awful lot of noise."

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There are some very talented designers out there, but they won't bother entering contests with mediocre prizes. Have an eye on their profile, portfolio and reviews, then invite them to 1-to-1 projects, results tend to be better when working directly with one designer.

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99designs What a cheek!

As a designer with over 35 years of experience working in the design-for-print industry and with a Degree in Design I can honestly say I was 'slapped with a damp squid' today by them. I decided I would give them a try as I am now freelance. Don't get me wrong, my last position for 20 years was Creative Director. I know my job and history has proved me a great designer. My experience is vast. Being freelance gave me the ability to move to another country and marry the woman I loved. My choice, otherwise I would still be in the UK working 10 hours a day. Today they wrote to me and said...
You've been suspended
Your account has been suspended forever for the following reason:
Hello, Thanks for your interest in 99designs. Unfortunately the current quality of your work does not fit our site standards. As a result, we have put your account on hold. We encourage you to improve your design skills. You can find design tutorials and inspirational work here: http://99designs.com/designer-blog/category/design-tips-and-resources/ After you have spent 3 months on your designs, please create a portfolio of 4 to 5 of your new designs in vector pdf file format based on contests from our site: 99designs.com/contests Please send this portfolio to ***@99designs.com with the subject line "Portfolio review: (Your 99designs username)". When submitting your portfolio, please zip the files and include the link to each contest from which the designs were created in the body of your email. We will review your submissions and determine if your account will be reactivated. We will not review your portfolio if you send it in before three months. Do not attempt to create a new account while yours is on hold. This is against our Code of Conduct and we will close the account without notice. If you have any questions or concerns, please do not hesitate to ask."...

Honestly '... current quality of your work does not fit our site standards. As a result, we have put your account on hold. We encourage you to improve your design skills"...

My skills have been honed over 40 years! And well paid!

ALL I CAN SAY IS 'AGEISM'! Other designers beware - well at least experienced designers be wary:-(

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99designs I paid $431.91 for what suppose to be professional experience designers to design a logo, what I paid for was very new

I paid $431.91 for what suppose to be professional experience designers to design a logo, what I paid for was very new and inexperience designers offering me logos, The model is to offer a bid like system where designers compete and you pick a "winner" upon which that stage you are locked in financially to that designer. It was not a good group to select from in the beginning and did not like any of the designs, I finally went with one that still wasn't satisfactory, upon presenting the logo to my business partner we all agreed that this was definitely not worth the above monies we paid. We are seeking a full refund as the services provided were not of quality experienced designers as advertised. The below attached is what they charged me $431.91, any reasonable and rational person with limited experience in business can see this is way over priced and unfair.

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8:25 am EDT
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99designs Whether this is a scam or not

Hii this is rigzin Chedon

You might be wondering why am I writing this letter to this company.

Recently I have made 20 logos for my client that I got from Upwork. I did and design 20 logo for him/her.

After finishing he/she said that for the payment method I have to give my password and verification code for the payment process. So the main reason to write this letter is, the person I worked must be with the 99design because I have design 20 logo with name as 99design which I thought it was be real until he told me to pay fee of 80 dollar for the linking process with the company. I am scared if this not true and becoming a victim of scam.

So if the company read my letter please tell me that it is not or true

Hope the company would response due to my concern.

Desired outcome: Say yes if this is real

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10:27 pm EDT

99designs no respect towards their designers

Hello,

a few days ago my account was suspended for practically no reason after spending over 2 days submitting relentlessly to different projects. I just joined one of their competitors- designcrowd.com and thought their courtesy statement could be applied to their website so you're not to be blamed by Designers for being rude. See their note below after I submitted my first design:

Your account has not been verified.
We need to verify that your designs will meet our Quality Standards. To verify your account, submit to any design contest.Read more...

It's that simple! It's rude and disheartening to have Designers submit relentlessly not knowing they have specific Quality Standards set out and then after two days send me an impolite email about suspension. At least these guys have some manners.

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6:36 am EDT

99designs Bunch of unprofessionals

I am one of those people who was banned for not fitting their standards, that is very blurred and nobody knows what criteria they have.
Moreover, I have an excellent rating, my customers left no negative reviews and there are no complaints against me, but all of a sudden the website decided to ban me for an unknown reason. I am still trying to understand what reason it was. Ok, I mentioned I didn't fit their standards, but recently I did a great job and got the highest rates from clients and the design was made with the same patterns.
I understand those poor designers who think they did something wrong and even illegal to be banned.
Trust me, guys, people on this website are [censored]s, don't take it too seriously.

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1:05 am EDT

99designs Shocking

I had a bad experience with 99designs and I do not recommend this site to anyone, especially if you are a serious designer. Better avoid this site.
For several years now I'm working as a professional designer and one day I accidentally found 99designs and decided to participate in one of their contests. I had submitted 5 designs and customer really liked what I did. But one day I received a message stating my account was deleted for poor quality work! I contacted 99designs right away and demanded some detailed explanations but they refused to tell anything. Such a terrible service and total waste of time.

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4:27 am EDT

99designs They scam designers!

I am a professional designer and have a very inspiring portfolio. A friend of mine told me about 99designs website and said that it seemed like a nice place to earn some extra cash. Well I had some spare time, so I decided to try it. As a professional and as a human I do not recommend this place! These people are cheaters, they will use you, get what they want and will never pay you for your hard work. They scam their designers and their customers. Many designers mentioned there are fake or their names were used without their permission. In my opinion this site should be shut down.

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9:08 am EST

99designs Huge waste of your precious time

Buyer beware - don't trust 99designs. You will see the 'money back guarantee' sign on their front page, but that is a lie. This company has a terrible business model and its customer service is a real nightmare. I had an awful experience that has dragged on for over a year! The designs they provide are horrible, designers are creepy and don't want to communicate at all! And you will never get the final product. Don't use this website and don't give them your money!

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9:02 am EDT

99designs The company didn't finish the job on time

Don’t hire the company www.99designs.com, because these people could finish the job on time. I paid $1, 000 for the design, and we signed the agreement 4 months ago. I was sick of their promises and blah-blah about the job and problems. They simply couldn’t finish the job and provide what I really wanted. I just share this information with other people, and I hope that it would help.

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99designs Customer Reviews Overview

99designs is an online platform that connects freelance graphic designers with clients in need of custom design work. Their services encompass a range of design categories, including logos, websites, book covers, and more. Clients can launch contests where designers submit concepts, or they can work directly with individual designers. The platform offers various pricing tiers to suit different project needs and budgets. 99designs aims to provide a space where designers can showcase their talents and clients can find visual solutions tailored to their requirements.

99designs In-depth Review

In summary, 99designs is a platform where businesses can find and work with freelance designers for various design needs. It offers a unique contest-based approach to sourcing designs, which can result in a wide range of ideas and styles for a project. The quality of work is generally high, and the site provides a good balance between cost and value. However, the experience can vary depending on the specific designers involved in a project.

1. Overview of 99designs

99designs is a global creative platform that connects clients with professional designers. It specializes in various design categories such as logo, web, and graphic design. The platform operates mainly through design contests, allowing multiple designers to submit their ideas for a client's project.

2. Services Offered

Services include logo design, brand identity, web and app design, business and advertising, clothing and merchandise, art and illustration, packaging and label, book and magazine design, and more.

3. Quality of Design Work

The quality of design work on 99designs can be very good, with many talented designers from around the world. However, it can vary depending on individual designers' skills and experience.

4. Pricing and Value for Money

Pricing varies based on the design category and contest package chosen. Clients can select from different tiers, which offer varying levels of service and designer expertise. The value for money is generally considered good, as clients receive multiple design options to choose from.

5. User Interface and Website Navigation

The website is user-friendly with a clear layout, making it easy for clients to start a contest, browse designer portfolios, and manage their projects.

6. Design Contest Process

Clients can launch a contest by creating a brief, setting a prize amount, and waiting for designers to submit concepts. After the submission period, clients can give feedback and select a winner.

7. Designer Selection and Diversity

There is a diverse range of designers on 99designs, varying in style, experience, and geographic location. Clients can browse designer profiles to invite specific individuals to their contests.

8. Communication and Customer Support

Communication tools on the platform facilitate interaction between clients and designers. Customer support is available to assist with any issues or questions that arise.

9. Turnaround Time and Deadlines

Turnaround times can be quick, with contests typically lasting one to two weeks. Deadlines are set by the client at the start of the contest.

10. Revisions and Satisfaction Guarantee

Designers typically offer revisions during the contest phase. 99designs also has a satisfaction guarantee policy, offering refunds if clients are not satisfied with the outcomes.

11. Client Testimonials and Portfolio Analysis

Client testimonials on the website are generally positive, praising the variety and quality of designs received. Portfolios of past work are available for review, allowing clients to assess designers' capabilities.

12. Additional Features and Resources

The platform offers additional resources such as a blog with design tips, a designer search function, and design tools for clients.

13. Mobile App Usability

The mobile app allows clients to manage their contests on the go, although it may not offer the full functionality of the desktop site.

14. Payment Options and Security

99designs accepts various payment methods, including credit cards and PayPal. The platform uses secure payment processing to protect clients' financial information.

15. Intellectual Property and Design Ownership

Upon payment, the client gains full ownership of the winning design's intellectual property.

16. Comparison to Competing Design Platforms

Compared to other design platforms, 99designs offers a unique contest-based approach, which can lead to a wider variety of design options. However, it may be more expensive than working with a single freelancer directly.

17. Community and Designer Engagement

The platform has an active community of designers who engage with each other and participate in forums and discussions.

18. Environmental and Social Responsibility

Information on 99designs' environmental and social responsibility policies is not prominently featured, so it's unclear how they address these issues.

19. Final Verdict and Recommendations

99designs is recommended for businesses looking for a wide range of design ideas and willing to engage in the contest-based process. It is particularly useful for those who are not sure what they want and would like to explore different creative directions. The platform's satisfaction guarantee provides a safety net for new clients. However, for those on a tight budget or with very specific design needs, hiring a dedicated freelancer might be a more cost-effective option.

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1. Log in or create an account:
- Start by logging in to your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with 99designs in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with 99designs.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help explain your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about 99designs on ComplaintsBoard.com.

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