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2.1 26 Reviews

WorldStrides Complaints Summary

7 Resolved
19 Unresolved
Our verdict: When using services from WorldStrides with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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WorldStrides reviews & complaints 26

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4:23 pm EDT
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WorldStrides Refund/Customer Dis-service

The customer service at World Strides is legendary in it's horrific execution. From the outset, this organization has been nothing but difficult. The problem is that the school selects the organization so World Strides has no impetus to help the parents. Consequently, the people paying the money are NOT the customers, and they are treated like pond ###. I called five different people to request a refund. They refused. A call to the President, Mr. Hall, results in being transferred to a recent college graduate who is both disempowered and incapable. A visit to their Facebook and social media page simply indicates that they are only interested in their image to schools - there is no indication of any interest in assisting parents or their children. This is a warning to teachers and principals. If you want happy parents - AVOID WORLD STRIDES. They put the "uck" in suck.

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GramKat
Palmdale, US
Feb 21, 2012 5:59 pm EST

I will be accompanying granddaughter on a trip to the Florida Keys in April. We've been looking forward to our trip and can only hope that is handled better than the booking. I Not only is it a waste of time to try to get questions answered almost always I've been referred to the website. Apparently the same people who answer the phones created this website! It has no answers either! The only immediate contact you get is if they haven't credited your payment and are calling to tell you that you're about to forfeit all that you have paid. I had made the payment 3 days earlier!
Our fingers are crossed and we're praying that this will turn out well but I would alert any parents who consider this organization in the future.

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wolverine69
, US
May 26, 2011 12:04 am EDT

Thank God I found this site before signing up my kid. It does not sound bizarre or strange what I have been reading here. I was impressed when I got the invitation on the mail for my kid and my wife and I were discussing the trip. First we decided not to send him but, after I read the whole pamphlet I was ready to pay and make the 'sacrifice' to send him on this 'lifetime experience'.

If it was only one complaint about this company I think I could handle it but, several complaints? Screw you guys...My kid is not going anywhere...at least not with them.

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Tim Cobb
Truckee, US
May 17, 2011 12:24 am EDT

Thank you for posting this information regarding your experience. This line is especially descriptive: "The customer service at World Strides is legendary in it's horrific execution".

Hopefully, some parents and students will benefit by learning from your poor experience. Parents attending a future World Strides parent meeting or considering investing in one of these trips for their children should forward a link to these complaints to the teacher organizing the trip and the principal of the school. There are many tour operators that pride themselves on providing world class customer service to the parents that work hard to afford this important trip for their children.

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11:38 pm EDT
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WorldStrides service

The financial end of this deal sucks...as the only parent paying for the trip i had to extend the payment plan.no problem there but after paying over 2 thirds of the cost of the trip i got a message saying if i didnt make my next payment immediatly, i was a day late, Worldstrides was going to cancel my daughters trip. I don't think these people understand that not all of us parents can pay what i think is a huge amount of cash in one lump sum.I could almost see it if i only had a few hundred into it but i have a thousand into it and honestly i think it is way more than the 3 day trip is worth.

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Wayne@WorldStrides
Charlottesville, US
May 04, 2011 5:56 pm EDT

Sorry to hear of the difficulties you’re experiencing. WorldStrides makes resources like the Extended Payment Plan available to families to assist in funding their travel programs. Please try and reach out to one of our Customer Service representatives for assistance once you discover that your payment will be overdue. The team members are prepared to work with you to facilitate your payment, but more importantly, to help ensure that your daughter is able to travel and benefits from the experience. --- Wayne@WorldStrides

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6:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WorldStrides Wonderful Travel Company

I was thrilled when I came across this opportunity to voice my appreciation for the WorldStrides student travel company. I am a very busy teacher in Snohomish, Wa and thought that there was no way I could find the time to offer my students such an experience. Like all who have toured before, I too realized how impact-full travel is, but thought I was way too busy to make this opportunity a reality for my students. Well, after some careful encouraging from the kind folks at WorldStrides, I took my first trip and it was life-changing! As a teacher and father of two kids under the age of 4, I can assure you that I am a very careful planner and demand the same from a company promising to show us our nation's capital, while providing comfort and safety. In short, they did everything they promised and more! I am so impressed with this company that I have taken the time to send personal emails to all of my teaching companions encouraging them to do the same! Thanks WorldStrides! It is no wonder that you are the leader in student travel!

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9:29 pm EDT
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WorldStrides Exceptional Service

Kudos to WorldStrides for comprehensive service to our parents, students and myself as we prepare again for an amazing student educational trip to Williamsburg, Washington, D.C., and New York City. In this era of cutbacks it's reassuring to see that quality and customer service come first. As a teacher, entrusted by parents with their sons and daughters I couldn't have it any other way. With the challenges of our economy making it tougher for families to provide their youngsters with these incredible experiences, the support and service this company provides has been truly amazing. Their concern for our safety and satisfaction has been most impressive. You have earned my loyalty!

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Informed traveler
stateline, US
Apr 14, 2010 7:40 pm EDT

Do you receive commissions, stipends or perks from them? Be careful if you choose to answer... like they say, "once it's on the internet, it's forever".

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1:05 pm EST
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WorldStrides - Extremely poor customer service

My children have a planned school trip with this organization. We will be going from San Diego to Sacramento on a Saturday. For one day, the cost is $399 per child. Since there are 3 of us going and I have family in Sacramento, I asked to know the airline so that I could change my trip home to a later date. They stated that no changes were possible and if I...

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11:35 am EDT
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WorldStrides - Bad service

WorldStrides is quite possibly the WORST company you could travel with. The trips are waaaay to expensive --- $2000+ for kids to see D.C.? Come on! Almost all the sites there are free! They're charging for "excellent service, " but if you've ever tried to call their Customer Service, you know that doesn't exist. The meals and hotels are mediocre; you're...

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Contact WorldStrides customer service

Phone numbers

+1 (800) 468-5899 +1 (800) 651-0468 More phone numbers

Website

www.worldstrides.com

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