WorldRemit
reviews and complaints

I was trying to send money to my country, family. Unfortunately I spell the wrong full name and teller rejected the transaction. So, I wanted to update the full name. I called the representative and also dropped and email. Both gave me same response like i need to wait for 24 hours .
If our money can be pulled from our bank account instantly within a seconds then why cannot we update our receiver information instantly. As per the representative/email, I was told it will take up-to 24 hours to verify it, unlock it and update it. what is this ? This will make customer wait for so long. Its our money and its being freeze. if we gave all our information correct like phone number, date of birth and zip code then what to verify? why to wait so long. They are suppose to resolve it instantly. Everything can be done online easily in seconds. Thats the reason I chose world-remit so that i can save my time. But this way i have to wait 24 hours means . I suggest world remit to have chat feature and let us solve this instantly. This way receiver wont have to wait long in teller.

I was sent 1100 euro from my lovely brother using world remit and it has been for 3 weeks now, the money has still not yet been seen in my account or receive any mail or notification either . he has sent to me and I received it but this time around I didn't receive it .. The senders name is Harry and the receiver name is Omokhegbele Johnson, account number [protected], Zenith bank . the transactions number is ETZWR40689502, the date was 27/5/2019 from France. Please this money need to be use for my mom who is in the hospital Please help out to see that this issue is duly resolved and the money is sent to my account number .A copy of what he was sent is what is attached below

Used their service for the first time. Tried to send $800 overseas. And they just suspended my account AFTER the transaction. This is called fraud. They charged me within one second and now I have to wait up to 21 days?

I'm going to ask my bank for a chargeback initiation and use PayPal next time instead of trying to save the money using some scam services.

Transfer vom 11.6.2019. Verwendung [protected] Transaktionsnummer [protected]-5CFFBE 4B7CC9
Bitte um dringende Antwort an R.[protected]@gmx.at
Hr. Odion Anuge hat mich kontaktiert das er das Geld noch nicht erhalten hat. Normalerweise dauert das nicht so lange.
Ich habe mit Worldremit überwiesen mit
Bankdepot an die Keystone Bank meines Freundes und mit Sofortzahlung über
mein Bankkonto bezahlt. Bitte höflichst um Auskunft. Habe gesehen dass die 32. 99 von meinem Konto abgebucht wurden. LG. REGINA Kümerl

I am very displeased with world remit. I had opened up a world remit account and designated the wrong country (cad)
So when I tried to send money it would not let me change the currency or the country address of where I lived. I have never lived in canada. I have lived in the usa all or my life. So for some time I did not use their services. Yesterday I needed to use their services to send money over seas, so I call them to have them change my country. They said they could not change it, I would have to create a new account. I did and did a transaction that completed, they took the money out of my bank and it looked like all was well. The next day I received an email that my transaction was canceled and that my account was closed. I called to find out what was going on. I was told yes my account was closed.
I asked why, they said they can not tell me why, so I told them I am filing a dispute, they said they did and my account can not be reopened with no explanation! They said they would refund my money in a few days!
And for me to read their agreement policy. That I did, but still don't know why they refused my business.
Very bad service! Everyone should be given a chance to explain.

This took place between yesterday and today (june 8, 2019)
P. S I have opened an account with xe transfer services.
=
Hi edward,

We're sorry to inform you that we've made the decision to cancel your transaction [protected] and close your account.
This means that we've cancelled your payment and issued a full refund. It should appear in your account within 2-3 working days, depending on your bank.

There are a number of reasons we may need to close a customer's account: we may have concerns over security or feel that there's been a breach of our terms and conditions. Sometimes, a customer simply has more than one account to their name.

We're not legally able to tell you the exact reason for each closure, but we always aim to stay balanced, fair and safe when reviewing our transactions - so if you think we've made the wrong decision, we'd love for you to get in touch.

Please visit our help pages for more information.

Best regards,

Worldremit customer service

I was sent 600 Canada dollar by a friend using world remit and it has been for two weeks now, the money has still not yet been seen in my account or receive any mail or notification either . he has sent to me and I received it but this time around I didn't receive it .. The senders name is Gregory and the receiver name is Clark Oghenekevwe, account number [protected], Zenith bank . the transactions number is ETZWR28626586, the date was 30/5/2019 from Canada . Please help out to see that this issue is duly resolved and the money is sent to my account number .A copy of what he was sent is what is attached below

I am putting in a compliant as I have been made to make a payment to a women for her services and I have not recieved the services so I want a refund of my £84.99 back and u are refusing to give me it that is thiefted so u now should give me my money back I'm not happy and I will make sure everybody I know not to use your services your a total scammer in every way u dont protect ya customers and all u want do is keep the money and allow scammers on your services and then have a cheek and want more money u can give me my money back that u already have of mine u should be closed down

On 24th May I paid money to a person I met on holiday .. I soon thought twice and decided it was a possible scam. Contacted world remit with transaction info . They emailed and advised that as the money was never collected the transaction was cancelled and my money was being refunded. After waiting 4 days, the refund never showed in my account. I contacted WorldRemit again and was then told that it was now too late and money had been taken yet I have two email from Worldremit advising they had been successful in stopping the transaction. It appears that the necessary action to cancel was not seen through by Worldremit and do intend to take the matter further via regulators .

I am filing a complaint because 18months ago i called World Remit to tell them about money i lost! They never contacted me back at all! I rang last month to ask once again if Anything was done about my dispute and loss of $503.00 Australian dollars. And they knew nothing about it. I once again filed a complaint . They emailed me saying nothing could be done even through it was FRAUD AND I WAS SCAMMED. I GOT NOTHING IN RETURN FOR MY MONEY.

date of transfer - 02 May 2019
Transfer number - 144WR39396807
Name of receiver - Felicia Anin Kumi

I sent a cash pickup to Ghana, to be collected in Berekum, Ghana.
The lady named has received money this way through World Remit before, but this time she went to three banks who all told her the money could not be collected.

Bank 1 - ADB bank, Berekum - They looked at the reference number and ID, but told her to go to GCB bank to collect it.
Bank 2 - GCB bank, Beekum. They took the ID and reference, and created a form. They went away but returned a while later to say the money could not be collected. They advised the receiver to request the money via mobile account?
Bank 3 - GN bank, Berekum. This bank said that they could not hep as they only deal with moneygram?

At no time during any of these threee visits did my receiver sign for anything!

I have been calling World Remit in UK, and have also raised a case via email, but still have no resolution. I was emailed a week agao to say the local agent was still investigating.

This money is for animal welfare donations, and is needed urgently. I also co-ordinate other payments to sites around the world through my account, and with others. We are unable to make any ransfers until this matter is resolved.

Please can you arrange for a collection again, and if this is not possible, please request the money back to me so I can send it again.

Thank you
Andrew Fortnum
[protected]@hotmail.com

World remit is providing a pathetic service. I didn't like it at all. My brother sent 900 CAD from Canada through worldremit on 4th May 2019 but till date, we didn't get the amount yet. We have an emergency but your customer service people kept on delaying the date. Every day we are following with them but they are saying its technical problem in India how it can be possible. Because I had a discussion with Yes Bank who is a partner of yours in India, as per them there is no technical issue. I don't know why you guys are doing such [censored] things with us. I will file a case against you now. I never seen such poor experience. I would rather go with waster union which is far better than you. Thank you so much.

Transfer No:- [protected]
Case no:-[protected]
Amount:- 900.00 CAD
Email id:- [protected]@gmail.com

I made a mobile money transfer to Zimbabwe on the 9th of January 2019.

Immediately after the transaction, I realised I had used an inactive mobile number for the intended recipient.

I contacted World remit to cancel and refund my money on the same day, until now, no refund has been made.

I have on several occasions contacted World remit and they keep saying we are waiting for reply from our agent in Zimbabwe

The reason why I did another account is because I want to use use a referral code from someone that is using world remit too, then when I tried to send money to Philippines using my second account, it says its declined,

I get nervous because I thought its because my card is from Philippines so I made another account again that is registered in Philippine country, and its still declined, when I tried to checked my ATM card balance I saw 14500 is gone, I really need this money, I will cancel my transaction because april 29 is my flight back to Philippines so it means im here now in Philippines,

I submitted a transaction on 30th March to a bank account in Brazil and I got the confirmation that the funds have reached the account. However, when I checked with the recipient, they confirmed that they did not receive the amount. After calling them several times, they sent me a statement from their partner in Brazil who did the local transaction. The account number was clearly different to that I provided on their website. Still, they insist on providing the recipient's bank statement and refuse to investigate further. The tone of the agents have changed and they have become aggressive. It is a scam.

I totally agree with the complaints listed above. World Remit received a perfectly clear picture of my passport (for "verification" purposes), removed $1500 from my account, and only then cancelled my account for unspecified "confidential" security reasons. They promised a refund of the money they took "within a few days." In other words they are taking my cash, holding it on the float for a week, and refunding it (hopefully). They do this enough times simultaneously and they've got a cash cow with zero risk. When I tried to access my account to question why my transaction was cancelled (and to find out when I could expect to receive my money back) I was told I was disabled. Fair warning to all, Do Not Go Near This Place.

She sent the money on Saturday night (bank deposit) and upto this very moment, I haven't received any money yet and they disabled her account.My customer doesn't have the money in her account has its been debited and she can't access her account on the app also, Pls this has cost me a whole lot of Troubles has people have been bothering me and threatening me with police arrest, I have the transaction number and will send it if needed.

I noticed that 3 transactions (debits) were taken out of my account by Worldremit!
$77.17, $76.98 and $152.87. When I call their "customer service", they young man said I would have to buy 3 Google Play cards @ $100.00 each and forward him the information. First you take my money, then try to scam me? Please give me my money back as I work hard for it... unlike you people who work hard at stealing.

I transferred aust dollars 700 today my account has been suspended I found that the account number to receive the money was one digit incorrect

Access bank account number is incorrect [protected] code 044 is incorrect

The correct number is [protected] code 044 can you correct this and advise

Also re instate my access to the account my customer number is wr3899175

My name is Yvette. I tried sending money to a friend in Ghana yesterday, unfortunately the company took the money from my account but the money was not transfered to my friend. In addition the company disabled my account without any reason and they are not answering my calls. I need to get this money to my friend or better still get a refund. Could you please help me get my money back?

My account was disabled after being a customer for over two months and they wouldn't state a valid reason other the fact that out of nowhere my account doesn't meet their approval criteria.
I invited a lot of people(friends and family) receiving vouchers but not used them, because i known it's remain valid up to 6 months, i trusted them and i left my vouchers unused.
Now i can't reedem my vouchers and i can't invite other people because of this, and i will inform all my ref that not use this service and not invite any one to sign up in this scam service, that disable accounts without anyreason.

if you are not scammers, then solve the problem and provide me that you are a great not scammers service and let me continue use my account, my vouchers and continue to invite people to join your service.

contact email: [protected]@gmail.com