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WorldMark by Wyndham Customer Service Phone, Email, Contacts

WorldMark by Wyndham
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1.5 161 Reviews

WorldMark by Wyndham Complaints Summary

19 Resolved
142 Unresolved
Our verdict: With WorldMark by Wyndham's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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WorldMark by Wyndham reviews & complaints 161

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Newest WorldMark by Wyndham reviews & complaints

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8:37 pm EST

WorldMark by Wyndham Poor customer service

I very disappointed in the new website I cannot log in, I’ve called numerous times and been on hold for hours, I’ve sent at least 6 emails with no response it’s obvious to me they do not care about there customers. I would not recommend this company. My owners number is [protected]. I have sent 6 emails and get same response will contact you in 10 days I have yet to receive a call. Now I cannot get into my account at all to make vacation plans.

Desired outcome: A phone call to help assist me

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J Aufai
stanwood, US
Apr 25, 2022 5:05 pm EDT

Will someone please tell all of us unhappy owners what to do? It is clear World Mark has customer service at the bottom of their priority list, do they only employ one person to help us all? It is also clear that we are paying our dues and unable to use our points. What can we do? I feel deceived, they have my money, and I have nothing.

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drjordanwa
BREMERTON, US
Apr 12, 2022 1:51 pm EDT
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I too am locked out of my account on the new website since 20 Feb 2022. I have called several different numbers, several times and been on hold for 30-75 minutes before I finally hung up. I have loved WorldMark and Club Esprite before that, but since Wyndham has taken over, customer support has been terrible...

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4:25 pm EST
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WorldMark by Wyndham Title services and owner services

I am emailing concerning the horrendous process and timing it is taking to perform a transfer of ownership credits and the problem you have created with locking my account.

My father/mother desired to transfer credits to me after they got legally divorced due to my mothers dementia. This started almost a year ago. MIriam, who seems to be the sole person in charge of this issue, was mailed the paperwork to complete this process. UPS confirmed it was delivered. She advised she does not have it 3 months later. Again it was sent and confirmed through UPS, she will now NOT respond to any emails. How she has a job is beyond me.

Well, during this process I had separate units booked in St. Thomas. Worldmark decided to cancel 1 week due to the fact that they changed the rule on needing a friend name on one. So, I lost it. I went through the process of the waiting list. During this time I book 2 separate 2 day stays so I might be able to get enough for the whole week. Finally they called and a full week came up. I booked it. Dec 25th with confirmation. However, they would not let me cancel the 2 partial weeks because my account is still locked due to Miriam's not doing her job. Why you guys can't do this is beyond me.

Well, now, 1/17, I am being told Worldmark again cancelled my week I just went through the process to get because it has a duplicate friend name on it. Why did I not receive a call. Also, I only have so many people coming and some are children, and if you won't delete the 2 previous reservations, I cannot come up with a ficticious name for the person staying. However, the week is still their but no one can do anything about making sure this stays in my name because of my account status. You guys are the ones creating this mess, not I due to horrible policies and procedures.

Since Covid, Worldmark by Wyndham Service has gone from what I used to believe was around 8-10 stars out of 10 for service, is now probably in the ballpark of 2-3. It's not COVID's fault. It is Wyndham fault for allowing and not holding their employees accountable to do their job.

I need this resolved ASAP.

Desired outcome: Need the week booked again in my name or wife Sandy and held permanently

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SGail
Buckley, US
Apr 12, 2022 3:52 am EDT

I totally understand your frustration! I also had a cancellation for 5 days due to their new regulation) (how could I know?) about giving them a guest name within 48 hours of making the reservation! It’s like Wyndham doesn’t care a bit about their Worldmark Owners and we should start a class action suit about it! Perhaps that would get their attention?

I’ve been an owner since 1996. I used to think their service was 9-10 stars. I even worked at the Worldmark in Seattle for a year as a Concierge. Something is seriously wrong with the management of our ownerships. I would consult an attorney if you continue to get no response. They are liable to cancel your membership unless you are keeping up the payments on either or both the contract and/or maintenance dues. So be careful. Good luck.

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12:14 pm EST
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WorldMark by Wyndham On hold for hours

[protected] The new registration is a fricking mess. I have been calling for the last three days and have been on hold for hours. This morning I was cut off on the home line but after 53 minutes but still on hold with cell 57 minutes.

Last time I went to Phoenix, my room was not cleaned but the downstairs ones were getting clean. We wanted to check in at 4:00 but couldn't. Could not use the pool because we were not registered. We could not register because our room was not available. We went to dinner and returned at 5:15. Room not ready and can/t used pool. FINALLY got into room o, a snack box No, an apology No.

Of course, times were cancelled because of the Covid and you didn't have any over that. You do have control over the Technical issues and the cleaning of rooms.

If you could pay me in points I would go to work immediately. But wages put me in a higher tax bracket. I volunteer at the Red Cross, the Senior center, medical transportation.

Desired outcome: A few extra points or an extra housekeeping or something. The persons working at the locations can't do much but "you can."

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drjordanwa
BREMERTON, US
Apr 12, 2022 1:54 pm EDT
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I too am locked out of my account on the new website since 20 Feb 2022. I have called several different numbers, several times and been on hold for 30-75 minutes before I finally hung up. I have loved WorldMark and Club Esprite before that, but since Wyndham has taken over, customer support has been terrible...

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5:13 pm EST

WorldMark by Wyndham customer service is so bad.

I am writing this letter to the worldmark management about my waiting hours on the phone before getting answer from worldmark call center. What happened to your customer service now? Your company want to save more money? Let me know if your going to resolve this issue.

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1:55 pm EST

WorldMark by Wyndham Contract Deceptive Pracices

We have been a worldmark by windham owner since early 2000 when it was still Trendwest. Since the buy out by Windham the service level has decreased dramatically - we can no longer book reservations as all the resorts seem to be unavailable. No one answers the reservation line for hours. We decided to transfer our points to RCI on 12/16 and were told it would take a couple of days to appear. It is January 10th and the points are still not at RCI. I suspicious that Worldmark has used our points to sell to others to use. They took them out of our account immediately so where are they?

I had to cancel a trip to Mexico because our points were never moved. I have several calls into them but they never answer the phone. I am left on hold for 30 minutes to an hour or more before I hang up out of frustration or simply the need to do something elese and can't wait any longer.

I have sent emails to the" board" which is non existent - told the board doesn't answer their emails they are too busy...only adivce is to call the number they never answer.

I would like to get out of this mess as a 4.5% increase with such lousy service is not acceptable and we no longer wish to pay for something we aren't getting. Any suggestions on how to get out of this fully paid contract would be greatfully appreciated. We don't want to pay a lot but we are about to terminate our maintenance dues auto pay...transfer the title back to them and move on.

Thoughts and info greatly appreciated.

Todd and Michelle Brunner

Desired outcome: Cancellation of deed. No financial tie to Worldmark by Windham

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1:15 pm EST
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WorldMark by Wyndham Worldmark cancelled my room per overbooked the day of my arrival

I booked my room in Palm Springs at Worldmark Palm Springs Plaza and Spa at 2601 Lawrence Crossley Road in Palm Springs through hotels.com this was booked on 9/3/21. I drove 4 hours to Palm Springs only to be told that Worldmark over booked and cancelled my reservation the morning of. Never did I get a call, text or email. The manager's name I think is Michelle. All she gave me was a "I'm sorry" How is this ok? What kind of customer service is that? I was in my car crying. I had to call hotels.com and spend hours on hold to explain my reservation was cancelled because worldmark overbooked. The manager should have offered me some kind of compensation. 3 free nights, but nope I got NOTHING. I then had to book another place which was last min so the price was very expensive. I'm so in shock by the lack of empathy that I received. YOU MUST DO BETTER!

I got married Sunday, my family was at your hotel when I had to stay elsewhere.

Season Vesco
[protected]
3803 Mesa Vista Way
Bonita, CA 91902

Desired outcome: 3 Free nights, as that is what I lost.

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6:23 am EDT
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WorldMark by Wyndham Hair on Bed Sheets arrived

Very disgusted and disappointed with the service WorldMark provides. Arrived at 2:30am directly to sleep pulled over the bed sheets to crawl into bed and there are 3 black hairs in the bed. I go downstairs to the receptionist and pretty much he doesn't know what to do tells me theres no other room. I have to ask him for clean bed sheets. I have no choice but to change the sheets myself since he apparently has no support at that hour. I express how they are required to make an extra effort to ensure my room is clean and disinfected due to COVID. I ask for information on how to file a formal complaint. He said he will let the morning team know. I get to number or email address. All i am able to do is come back to the room cant bare to sleep and deal with the dirty sheets so we are sleeping on the sleeper sofa. We will see what the morning does. I am pretty upset and to add to the frustration come to find out no more 12pm check out its been moved to 10am which gives me 2 hours lees of sleep plus the loss of time dealing with the dirty bed sheets.

Desired outcome: Refund me my points my money and obviously a formal apology.

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6:26 pm EDT

WorldMark by Wyndham Deceptive and dishonest practices

We are members of Worldmark by Wyndham. We purchased 5000 extra credits a month ago predicated on the fact that we needed to upgrade to qualify for a new tier of benefits. We just attended another "Owner education" meeting. - their high pressured sales. At this meeting we were told that our new 5000 credits did not buy us into the new tier. To apply those credits to the new tier they have to be bought after 10/12/21. We were completely lied to and deceived! We are extremely pissed that for our loyalty and hard earned money we were completely, clearly, and directly lied to our faces. We want resolution- we want our 5000 newly acquired credits applied as portrayed - upgrade us in the new tier or our money back.

Desired outcome: We want to 5000 credits applied as portrayed in our September San Diego owners education session or we want the 5000 credits refunded to us at the price we purchased.

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9:47 pm EDT

WorldMark by Wyndham Late check in and your 10am check out time

I am absolutely disgusted and disappointed with Worldmark for the past few year. The customer service and lack of ability to get owners checked in at check in time is a joke! We pay WAY TOO much money for this! It's beyond ridiculous when reserving a one night stay, after a 3+ hour drive that we get in at 6:30pm and have to wait foe our room to be ready. Our money needs to be reimbursed and you need to figure it out! Your reviews are horrible, understandably so! I will NEVER recommend you to anyone!

Desired outcome: Money back! FULL refund

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7:36 am EDT
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WorldMark by Wyndham Canceling Service

I was pressured and bamboozled into becoming a member after saing NO numerous times and speaking to at least 4 people. I sent in a letter in a timely manner to cancel membership was told it was canceled only to receive a letter from a financial company with my balance to be paid. I do NOT want any part or dealings with this company. I need you to keep your word and cancel my membership without penalty to me for doing so which is something I was also told I could do by Brian...I could cancel at ANY time without being penalized.

Desired outcome: Canceled membership with no penalty and no money lost to me

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10:39 pm EDT

WorldMark by Wyndham In reliable source of honesty

To whom it may concern:

My name is Denny Basto owner of account membership # 4028040 my email address: was [protected]@sbcglobal.net and my contact number is [protected]. My current address is 953 Sueirro Street, Hayward, CA 94541.

I'm really happy when a very individual person was patient on resolving my issues prior to my logins and email contact earlier this year 2021. Which she was able to communicate to other departments on a different data server for members email contact ant others. At the end of the conversation I asked and made sure that this will not be change or what so ever Which she assumed it won't be because of the past issues I had calling in it to be fixed. This person is very honest and helpful. That my statement issue below has nothing to do with her.

A few days ago I've spoked to Ernest in August 13, about a bill. It was strange cause when i called my four digit was wrong but my email was correct that I was able to proceed with the call. I

Unfortunately, now I'm not able to login with my password which I had for a very long time and with the email I wanted to remain as ([protected]@sbcglobal.net) at not be altered any shape or form.

Im sure hope my ex wife has nothing to do with it. I've tried to reach out to her to see if she has anything to do with it but I haven't got any response yet l.

I, had extreme bad experience a few years back with a payment due to auto payment which occurred do to email changes. My ex wife emailed address was on the information which made that bills go to collections. And. I, really had a bad taste experience with the representative that I've spoke to over the phone at the time. Which led me but to pay the full amount of collections. My ex-wife will destroy my credibility if she's able to make any changes on this account with access. She forfeited this membership back on May 2012 when she didn't want to make any more payments. Which was recorded on the phone call with your representative that took full credit on paying the amount balance back on year 2012.

Please respond back to me at your earliest convenience time.

Sincerely

Denny Basto.

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8:14 pm EDT

WorldMark by Wyndham Nasty, dirty hotel!

The LaQuinta Hotel on Post Road Indianapolis is absolutely the nastiest hotel I have ever personally witnessed. Smoke alarm was dismantled in the room. The entire hotel smelled of urine and pot. Only one bath towel was in a room with a king sized bed. It was stained on both sides with something black that was rubberized. We thought about showering in socks because the tub was horribly stained and dirty. Ladies of the night were obviously working this hotel with management well aware of what was going on. Three cars were on blocks in the parking lot. We arrived late at night with our basketball team. We were supposed to stay a full week but everyone was in agreement to get out of there ASAP. LaQuinta should be embarrassed to have their name on this trash. I would love for corporate to come here and stay one night in this hotel from hell. I will be glad to share pics of the towel.

Desired outcome: All rooms should be refunded!

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12:05 pm EDT
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WorldMark by Wyndham Cockroaches

We are long time owners, we pa $160a month fir maintenance and the first thing I find this morning in san diego balboa property is a cockroach! What the hell. Ever since wyndham took us over our worldmark property's have gone down hill! Palm springs was horrible on my last vist mold smells, wet carpet, clogged drains, dirty greasy pool! I'm so frustrated i'm ready to sell & post this horrible cockroache on my facebook

Desired outcome: Monetary or Credit

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4:44 pm EDT

WorldMark by Wyndham Never answers reservation line

I have been trying for over a month to get thru to Reservation line to make a reservation. Can't use Online because it is not taking my 11 digit member number. I've waited up to one hour with no luck but most of time it's 20 plus minutes. I've also called other departments, same issue, no one ever picks up.

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8:32 pm EST

WorldMark by Wyndham Trying to get ahold of a representative.

I am trying to get ahold of a representative and i have been waiting for an hour, still no answer. i am looking to CANCEL now and i dont want to be delayed because of the 7 day cancellation hassle free policy will not be applicable.

Desired outcome: CANCELLATION OF OWNERSHIP APPROVED

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8:42 pm EDT

WorldMark by Wyndham The corp office in las vegas nv

I received a called from a lady ( cinnamon Sparks) that said she was from the Corp office in Las Vegas. Wanted to know if i wanted to refinance my loan. I agreed to a credit report and she said that we could do something just not the original plan she was talking about. I was traveling so we kept losing phone reception. I told her i would call her back when we stopped. I called and left a message. I called again the next day and agin two days later and one more time a day later. No phone called have ever been returned. Her voice message stated she always gets back in 25 hrs. I have been waiting a lot longer than that. I would like to talk to someone about the deal she was going to do. I would never have agreed on the credit report if i wasn't going to make the deal. This has lowered my credit score. I need someone to call
Me on this

Desired outcome: Do the deal that was talked about.

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4:47 pm EDT

WorldMark by Wyndham Telephone calls and bookings

We joined Trendwest years ago, and as Worldmark has grown, we are finding it basically unusable.

1) Hours on the phone: Get a call back system going! The muzack is punishing, and it takes forever to get an answer - and I'm talking all branches: RCI Worldmark, Club Pass Wyndham, and Worldmark.

2) Rates go up; usability goes down. Unless we reserve a year ahead, bookings to anywhere we'd like to go are almost impossible get. The resorts are lovely, but we seem to end up getting a hotel most of the time, anyway.

3) We only get calls from Worldmark when they want to sell us more points. It seems that because we are not on a "top tier, " I feel like we're shut out of many advantages of being a member.

The people on the phone are always courteous. It's not their fault. They're just doing their job. The largess of the company seems to have put a huge damper on our membership.

Desired outcome: Call back phone system. More staff to answer phones. Equal customer care ?

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11:23 am EST
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WorldMark by Wyndham Deceptive, illegal, and dishonest sales practice

WorldMark committed deceptive sales practices by running our credit twice and not disclosing that they would sign us up for credit cards. They are refusing to resolve this issue.

On 1/7/2021, my boyfriend and I went to a timeshare presentation. We received a deal on our casino stay by agreeing to go to a timeshare presentation. The requirements for the deal is that we had to attend the whole presentation and tour the property before we received our casino credit, a 3 day stay credit, and the discount on our current 4 day stay. After attending the 30 minute presentation, we sat down with the sales agent. He spoke to us about the different locations that WorldMark had across the country and in other countries. He then informed us that before he could show us the property, he had to run our credit. We question this, as we have never experienced this before from a timeshare presentation, but he stated again that in order for him to physically show us the property, he would need to run our credit. We agreed after that since we didn't want to lose our discount on our current stay in Vegas, as well as the additional casino & 3 day stay credit. We provided our information to the sales agent and then he showed us the property. after seeing the property, we sat back down with the sales agent and he spoke to us about the different options. The sales agent spoke to us that only the monthly payments would show on our credit report and that it would not affect our credit, since we were concerned about the additional debt of a timeshare after purchasing a home this year and launching a nonprofit for black, indigenous and people of color entrepreneurs. We were there for another 3 hours and decided to decline the timeshare option at that time due to our current commitments. We were informed that another sales agent will speak to us to provide us with a survey on our experience. That 2nd agent never provided us with a survey but spoke to us about reserving the original deal that the 1st agent spoke to us about. He stated that he could provide us with 20, 000 credits for $3, 129 at a low cost of $99 a month. we would have 2 years to test out WorldMark and decide after if we would want to pursue purchasing a timeshare. At the time we reflected on the 1st sales agent's feedback about not impacting our credit and only showing the monthly service charge of $99 on our credit. We decided to try out the discovery program and the 2nd sales agent told me that he was grabbing an ipad and we would be signing our names to what he told us. He repeated what we were signing, which as 2 years, 20000 credit, $3129 for the 2 years which would be $99 a month. We signed the ipad and continued on our vacation. We returned back to minnesota on midnight of 1/11. By 1/13 our credit monitoring programs alerted both of us about 2 hard credit inquiries. We were also notified about 2 reward credit cards being applied to our names without our knowledge. My boyfriend's credit decreased by 100 points, as well as my credit decreased as well. I spent 3 hours on the phone trying to get a hold of someone at WorldMark to resolve our concerns with credit cards that we did NOT agree to and the 2 hard inquiries on our credit report. All of WorldMark's practices with us was deceptive. They lied to us about having to run our credit prior to showing us the property. Legally they did not have a right to not show us the property 1st prior to asking us after if we were interested and THEN run our credit. The sales practices was deceptive and we were SCAMMED into applying for a credit card WITHOUT our knowledge or agreement. We want this issue to be resolved by cancelling our timeshare discovery package and removing these inquiries from our credit report. We do not have trust or faith in WorldMark due to the above deceptive sales practices which has harmed our credit.

Desired outcome: cancel discovery package, discontinue any and all relationships with WorldMark

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Tara Thornton
Philadelphia, Pennsylvania, US
Jan 03, 2022 9:34 pm EST

This exact thing happened to me in September. I am still disputing a fraudulent card that I never authorized. Has your issue been resolved? Any advice on steps I should take to get these fraudulent transactions reversed.

Thanks
Tara Thornton
Tara.thornton103@comcast. Net

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Brittany Collins
, US
Apr 26, 2021 1:04 pm EDT

I sent you a message, I am not sure if it will find its way to you, but if so please get back with me.

Thank you

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2:36 pm EDT

WorldMark by Wyndham Timeshare ownership and new rules

I purchased my ownership in 1995 and have increased the amount I own over the years. I understand costs go up and I can live with that. The rules are constantly changing, making it harder to use your credits. This year, they instituted new fees for family members or friends to use the points you paid for and pay maintenance dues on. If your guest's plans change, they keep the fees. Outright stealing! I always loved my membership and encouraged others to buy in. Not anymore. Do not be scammed... Stay away!

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4:50 pm EDT

WorldMark by Wyndham Maintenance dues

I am an owner of Worldmark and have use them for several years. A month after COVID hit I was laid off and reached out to Worldmark to discuss my account. I was informed there was not a plan for maintenance dues only loans. I was 60 days late on bill and was sent to collections. I paid the outstanding bill but I am getting harassed by Blackwell Collections. I originally spoke with the representative and he said he could cut the fees to $50. I then reached out to World Mark and spoke with Vonchell, I explained the situation. She said to call back in 7-10 business days once they request the account back to see what they could do about the fees. I explained this to Blackwell, they requested an email which I sent. I am disappointed for several reasons, 1) that I was sent to collection on an issue I discussed with worldmark and they had no resolution at the time 2) I keep getting harassed about a fee on an account that is paid. 3) I am getting harassed over $50 that I was told would be resolved. If I could I would sale my timeshare. I had to cancel trips due to COVID and I still paid my dues. If there was a program for maintenance dues I never received notification. This is not good customer service. As a wordmark member I do not feel valued.

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DBru
, US
Nov 18, 2020 11:42 am EST

This happens a lot. We are being exploited as well. We decided to purchase more credits...OMG! What a mistake! We were under a purchase contract at the time, chose to purchase additional credits but we decided to cancel the new contract within the grace period. We cancelled in writing but our request was mislaid by an ex-employee. It should have been processed immediately but because of Covid, it never was. Within a couple of days of receiving our decline letter, Worldmark closed its doors due to Covid. No one was around to help us so we were placed on the Worldmark Covid deferment plan until Worldmark re-opened. The Covid deferment program stated that any deferred interest from our current loan would be added to the end of the loan. It took 8 months from the time we submitted our request for Worldmark to re-open for business. Worldmark resolution department confirmed the cancellation, assigned a rep to us, and eventually asked us to sign an acceptance of the rescission. The acceptance letter demanded that we make up all the deferred payments which included principle and interest by placing them at the end of the loan. Here starts the trap. They have now placed al the burden on us. They now make us feel they are doing us a favor. It begins by not honoring their own Covid deferment program guidelines. They never refer to it again as if it doesn't exist. Then by adding additional principle to the end of the original loan, the cost of the credits just increased. They refused to make the adjustment and threatened to withdrawn the agreement if we refuse to sign. This is pure extortion at the least. We now expect to be thrown at collections. That's their MO. If you didn't know, you are not dealing with Worldmark any more...it is Wyndham. They have 100% management control over Worldmark. When you call in, it's not Worldmark anymore! You are talking with a rep paid by Wyndham.

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Phone numbers

+1 (800) 565-0370 +1 (425) 498-2500 More phone numbers

Website

www.worldmarkbywyndham.com

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