The complaint has been investigated and
resolved to the customer's satisfactionResolved World Moving Services — Fraud and scam
resolved to the customer's satisfaction
I used World Moving Services for a move from Florida to New York and they hit me with so many hidden fees, I am still paying for it. What they do is provide you what they say is an ALL INCLUSIVE 'NOT TO EXCEED' Estimate and then 5 days before you are picked up, they have their Quality Assurance department call you. That gives them an opportunity to charge you double the price for adding any boxes, extra pieces, or additional packing services. The minute you have ANY changes at all, thats when they hit you. Since they have a 5 day cancellation policy, if you get mad at the price, they get mad right back at you and then you can't even cancel your original service because you are within the window. Thats how they get you. By then, you are so close to the move that you are stuck using them or you lose your deposit. Since they are a 3rd party, they are keeping 75% of that cost and the actual moving company never see's a cent. The driver I had actually told me that they were a scam and thats the company that he gets business from.
My suggestion is to NOT trust the Better Business Bureau, and to NOT make any changes with the Quality Assurance department if you are unlucky enough to already have hired them. Not to mention that they have several other company's that they own under different names(Nationwide Relocation, WeHaul, American Van Lines, etc) and thats how they are able to get you too. If 5 company's that they own all contact you to provide quotes, then the chances that you use one of them are going to be about 80%. Please be careful, I don't want anyone to end up like I did.