This is ridiculous, and I feel silly that I fell for it! I was told to buy the 'Starter package' and then I could upgrade, but when I tried to get a hold of my 'Coach' I got a new guy that told me I wouldn't get anywhere with the package I had and I would get a special offer just for that day if I bought the Platinum Package! What pisses me off so bad is that this all happened right before Christmas! When I told him that I couldn't cut it until after Christmas, he said that I wasn't going to go anywhere unless I upgraded! So I did :(
The complaint has been investigated and resolved to the customer’s satisfaction.