Woolworths
reviews and complaints

I had a Smash & Grab 3 weeks ago and had to get a new Credit card from Woolworths. so far so good. Then the nightmare started. I wanted to register my credit card, like any other credit card, so that I could pay beneficiaries and transact on it. Originally I was told that it would take 7 working days from 31/3/2022 when I registered it on line (again with much difficulty and many error messages, telling me that there were technical errors, I managed to get it registered. Then I was told that there I had to wait 10 working days to be able to change to credit limit on my account. This would be have been 14th April. Allowing for the Public Holidays I should have been able to change my credit limit on the 19th April. I had a big bill that I was waiting to pay to a very patient Surgeon, through my Woolworths credit card so that I could reap the rewards - one of the benefits they advertise. Still no joy and again on the 20th - still no joy. I was sent from pillar to post, between Woolworths Financial Services and Absa Bank - NO-ONE WOULD TAKE OWNERSHIP OF MY PROBLEM. I have literally spent HOURS on the phone over the past couple of weeks, answering security questions EVERY single time, not to mention the amount of money spent on these phone calls for a Pensioner. I have always been a big Woolworths fan but this has totally destroyed my faith in them. Eventually I lost it and cancelled my credit card with them, which had served not purpose anyway and NO APOLOGY, NO TRYING TO SAVE A CUSTOMER NO BLOOODY ANYTHING. Today they returned my credit from my credit card (always tried to keep it in credit, into my bank account but again with no apology - NOTHING. I am so disgusted with an organization such as them. They do not care at all about the small customer battling to use their services. It will be the last time I will even shop at Woolworths for anything on principle. There are many more shops with superior products now, at cheaper prices and better Customer care. I have never been more disappointed in a worldwide brand than I am with Woolworths right now. They record every call made to them(so they say) so maybe they should play back every call that has been made since the 31st March and do some serious Customer Care training.

I am done with Woollworths and their TOTALY LACK OF CUSTOMER CARE.

11.00am Coledale Australia. 21st April 2022

We have at least one delivery per day to this street. Good for your business bad for mine.

I require quiet to run my business from home and there is no reason to keep truck running.

I was lucky today when I noticed the cost of Truss Tomatoes at the register $16.90 a Kilo so I gave them back to the shop assistant who remarked (that's dear) If I had not been paying attention I would have been ripped off like a lot of customers have been.

Also about the quality of the fruit, most of woolworths fruit is Gassed Ripened so it looks good on the outside but when you cut into it's still green inside and it never ripens so it get put in the bin, you will also get mould growing on the fruit 2 to 3 days after buying it.

Where is the ACCC, why don't they charge woolworths for false advertisement their fruit is stored and when they want stock they gas ripen it overnight so the Fruit cannot be Fresh as they advertise, they are "Not" the fresh food people.

Hi,

I went to Woolworths, Mega City on Tuesday on the 29th and bought a whole roasted chicken, when I got home I realised on the inside it didn't cook thoroughly it was still bloody and runny the actual chicken hadn't cooked properly as it was still very soft and soggy to eat, it was as almost as if you can roast it again .

I was very disappointed as I've bought chicken before and this was never the case .

Went and done my shopping, after that I stood in line at the front counter to get tobacco products. As I was waiting in line the lady at the service desk started cleaning out rubbish bins instead of serving me (not that I minded as it was busy and she probably haven't had a chance to do it yet). After she emptied the bins an uber driver came in and walked passed the line and pushed infront of me waving hes phone around for the girl to get the order. She promptly jumped to hes service. And this is where the issue started. I asked the uber driver if he seen the line and if he could use some manners and stand inline like everybody else. This is when the service lady turned to me and said I was in the wrong and that uber drivers always get priority over customers even tho I was waiting in line before the uber driver even showed up. I asked to speak to the manager and was promptly told hes on break, I walked out without buying anything telling her "this is a bloody joke." As I got outside I decided to call the woolies store and put in a complaint to the manager who quickly answered the phone (not on a break I might add) as I started explaining to the manager what happened he cut me off and told me I was wrong and uber drivers get priority even if I was inline before them. And proceed to tell me im banned from the store and hung up on me. I called back to inquire about making a formal complaint in store about and was threatened to have the cops called on me if I come anywhere near the store claiming that I was abusing the staff and customers (not the case at all) I just pulled up the uber driver for being rude and pushing in line and then I get banned and threatened with cops being called on me.

On 26.02.2022 I bought two packets of panties but only realized at home that I accidently took the wrong item and on 12.03.2022 I took the one sealed packet back to woolworths to change for the right item. They refused to exchange it but on my till slip it says I have untill 24.4.2022 to return the sealed item. Im taking care of my paralyzed, bedridden husband and because I do not have transport I had to make arrangements for someone to take me to the mall and leave my husband on his own without supervising. Because the item is still sealed and I have my proof of payment I feel there is no reason for woolworths to refuse exchanging the item and on the stip it says I have untill 227.4.2022 for full refund! It was not a sale item! I feel woolworths was very unreasonable and should keep the promisses on the till slips as I have no use of this item now and was in time to change the sealed item! Thank you for your support.

I have no complaints about Woolworths staff. They are cheerful, hardworking and efficient.

My complaint is about the horrendously discriminatory policy of sacking unvaccinated staff.

This is stupidity of the worst kind, on the part of Woolworths management. It serves no useful purpose, because the “vaccination” does not stop the spread of covid-19, and has proven to be very dangerous for many people.

Therefore, I will no longer be a customer of Woolworths, until this policy is abandoned.

I will be encouraging everyone I know to boycott Woolworths while management pursues this type of unlawful coercion of its staff.

Purchased the loaf of bread on the 22nd February from woollies metro at Rosebery Sydney NWS 2018 store for my coeliac daughter

Went to make her a sandwich for work today

Took out the first 2 slices and there is mould on it

The use by date is 26th February

Having a child who is coeliac

and relys on gluten free bread

I’m really disappointed and frustrated that this can happen

It’s expensive enough and now to have to throw it out and my daughter having to go to work with nothing to eat

Very dissatisfied

Anna giokas

I am not happy with your empty shelves, shortages of items, due to the SCAMdemic being perpetrated on the public by the bullies aka criminal politicians, pharma and medical crooks.

As well as that, I am not happy that you cowards submits to the criminals obsession with forcing everyone to wear masks which we knows causes bacterial pnuemonia as had happened in the 1918 Spanish Flu tragedy, all advised by the criminal doctors!

Did you know it was DOCTORS who carries out HItler's orders? Not soldiers, but DOCTORS. Doctors are the criminals here, and behind them, the Pharma who creates deadly poisons known as "vaccines" which disabled all our health for their SELFISH PROFITS.

This is nothing more than evil and a gigantic CRIME AGAINST HUMANITY.

It is TIME we all STOOD UP AND BEAT THESE BULLIES DOWN, NO MATTER THE COST!

I purchased 12kg (or so I thought) of drumsticks which I have paid for. Arrived home and checked the weight which only amounted to 11.01kg. I have made photos of the purchase. I was charged @$4.49 per 0.998 a kg. This was taken as an average. I would like a refund or next time shopping 3 -4 weeks from now for this to be corrected.

I normally purchase in bulk, with a cryovacc package, which has no problems. The girl this time however, while not being at the deli counter, after shopping, we came and picked up the box. This was weight was done manually.

However, not fussing about the error of packing went to the checkout. We don't live locally, so it's not possible to do a 120km trip. A response would be appreciated. I have only downloaded an average of weight, but do have all photos kept. Thank you for your response in advance. Sofia Brooks. Email [protected]@gmail.com or phone [protected].

The availability of blueberries near Bundaberg store is constant but varied.

Mostly we have the larger varies but every bag has unripened sour berries which spoils the occasion of enjoying your blueberries.

Turn on the odd occasion we get these smaller sweeter beautiful even ripening blueberries which put the bigger ones to shame.

I have been going to your store for over 30 years and my mother went to Woolworths for over 30 years as well. I have had no problems till Woolworths in Mundaring till you expanded the shop. I am always courteous and use manners as my mother taught me. I am a business owner and a disability support worker.

Just after Christmas it started one of the Deli workers told me, "We are essential workers and we don't have to put up with abuse and we can do whatever we want to". I have been buying 2kg of chicken necks for my puppy for the last 6 months and getting them packed in 1kg packs so I can freeze them and pull one out a night so I give him half in the morning and night. About 5 weeks ago it was Christmas and they said would I mind getting the 2kg in one pack as they were busy .I said" no worries". After Christmas it went back to normal and about 2 weeks ago one of the workers said" Why cant you separate them yourself?". I said because" I am to busy and it is more convenient for me as I have enough to do looking after my farm".

The blonde manager in charge of the deli said to me "Some of us have to work" after I asked for 2kg in 1kg packs. I told her" I have been working since I was 6".One of the workers said to me last week "Do you want me to put it in the the freezer for you too "?then gave me a 2kg pack. Today the worker said I have another order, can you come back later, I said yes and asked for 2kg in 1kg packs.I came back after I shopped through the store and there was a2kg pack.

I clicked online to one of your offers, filled in details as per your request. In addition to an expected charge of $1 US I found an unexpedted charge of $80 US from the website GamesMed that I had not subscribed to. Why do you not check to see if any unauthorised service is piggy backing on your offers? Hopefully I have cancelled this unauthorised payment by cancelling my debit card. This sort of thing has happened to me in the past with other websites. Please improve your security so that I may have the confidence to make online payments.

After making payment for my goods at the cashout today 22/01/22 around18;20 in Woolies Kogarah and was packing my goods to the trolley, the staff with the turban around her head, short and stout kept on calling for the next customer when she can clearly see that I was still packing my goods. She called out three times for the next customer. I had bought alot of stuff so I need time to pack even with a baby in tow, The other customer told her that I was still packing so she said ok. She lacks customer services and needs to be trained. So unprofessional!

We have just got home from shopping at woolworths store at Riverlink Ipswich to cut open our Rockmelon and find it rotten inside. We have always shopped at woolworths i figured there goal was to always be fresh.
I am just disgusted.
I spend more then $300 a week at Woolworths.
I even have my car insurance through woolworths if this can not be sorted I will cancel my policy and shop else where.

I bought this cheese on Saturday the 8th of January from the Prospect Vale store in northern Tasmania, and as I paid with Apple Pay I didn't keep the receipt, and despite having a package date of 9/9/21 and a best before 9/6/22, the cheese was mouldy and in an inedible state due to this mould. I live less than 5 minutes away from the supermarket and drove straight home, refrigerating immediately once I arrived at my place of residence.

You are going to have to give me a good explanation as to why I had to undergo some serious bullying today by team member Tahnee at Wellington NSW store.

I merely went through the checkout and paid for my groceries and at that moment, Tahnee who was standing in the line besides began jabbing her fingers at me at close range (you may see this on the stores surveillance) and yelling out at me that I am talking about her and threatens to call the police, she then yells to the security guard standing at the front of the store and orders him to 'REMOVE THIS WOMAN FROM THE STORE', she is shouting uncontrollably and humiliating me in front of the many customers waiting for service.
The security guard walks over to me, he says nothing but I ask "is she (Tahnee) shopping? (in the light of, is she ordering me out of the store as a customer or an employee as it appeared she was buying groceries?) he does not answer but all the while Tahnee is shouting that she is going to call the police.

I said to the security guard,"if you just saw violence, can you act as witness?"He said,"what?"
So I repeated the question and all the customers are standing there as though they are watching something of interest.

I then left the store and when I went back to my car, I rang Wellington NSW Police and notified them of what had just occurred and that the staff member had no due reason to have me ushered out of the store in such an aggressive fashion.
The officer concluded that there was not enough violence and to take the matter up with the store manager.

Jade the assistant manager told me today that the main manager is away for a few weeks but when I rang again and spoke to someone else, I was told he is working tomorrow.
It seems the managers are not trustworthy to be approached about anything.

I have been very affected by Tahnees rude outburst today.
If I find a checkout person hostile and unfriendly, why should I be forced
to have any contacts with that person.
An explanation is warranted or I will need to take this matter up with a Lawyer and have The Magistrate determine the issues.

Karen McKenzie.

I think it is awful that Woolworths stop you inspecting the belly joints by putting a non-see through panel on their belly pork, It is like buying a car but you can only see the roof. Shame on you Woolworths, let me see what I am buying.
I bought steak from you last week, steak visible from the top of the packet, opened the packet up turn one piece of steak over, it must have been the end, it was mainly fat. You really need to lift your game. IGA is looking better

I had a home delivery due yesterday, I got a text to say I was next in line and then the text to say it had been delivered. Which it had not been after 45 minutes on the phone I finally got told that it had been delivered to the wrong address. Which means I'm now getting it this afternoon but I particularly needed it yesterday. I am really annoyed about it. I have lived at the same address for 4 years now and no other drivers have had a problem. Why would he say 2 houses had the same street number?
Not a happy shopper
My order no [protected]