Woolworths
reviews and complaints

His name is pardeep n he was working at new woolworths petrol station at west richmond at around 5:40am on 27/12/15 morning.. He was talking on phone while serving me n didn't say hi/hello n no thanks n was treating me like rubbish.. I was very hurt to see such a rude n obnoxious behaviour.. This pump is located on marion rd, west richmond.. Adelaide

Dear sir or madam I am sven, a customer of woolworths in upper ferntree gully (24hrs) in melbourne. I am writing this letter to complain your worst customer service. Today my wife and I went to woolworths shopping with our three months baby. We found baby formula in discount, and we were very happy to buy 4 tins of nan ha 1 formula. Although I could not find any limitations of buying baby formula at the baby section, I took 4 as I have seen a written notice at woolworth's website. We decided to check out at the self-counter, while we were still in a queue, all of a sudden, a staff just came and took two tins from our pram without any notice. We were shocked and asked why, the staff answered there was a limitation, only 2 tins per customer and said we knew it. She was very rude and only told us this was a policy of woolworths. Then the manager (Lisa burich) came and told us the same thing, this 2 tins per customer policy is a woolworths policy. What I would like to complain are listed below: 1. I do not know where is this 2 tins per customer policy from (At last, it turns out that only your staff knew about this). Please check your website. (Https://www.Woolworths.com. Au/shop/browse/baby/baby-formula) there is a very clear notice that "4 units per order". That is quite weird there is such a gap between woolworths website and shop. 2. All other woolworths have clear signs that 4 tins per customer. However this woolworths in upper ferntree gully does not have any signs. We got 4 tins and then the staff took 2 tins out of our pram without our permission. That is also rediculous there is such a difference between woolworths in upper ftg and other woolworths shop. 3. When the manager (Lisa burich) came and talked to us, we required to see this "new" policy of 2 tins per customer. However this manager could not provide us any written policy, she just asked us to see the email in her office. Does that mean every customer have to check manager's email before shopping? 4. We could have a happy shopping before christmas, but all ruined and this is totally opposite to your campaign of happy christmas shopping in woolworths. We will not go to woolworths any more. A disappointed customer 17.12.2015

In today's west australian newspaper, wOOLWORTHS advertised a DVD called ODDBALLS @ $15 Your Kelmscott store had none and told me they were not getting any, and Armadale said the same. So why do you advertise a special that you don't have and are not getting in stock? It took time for me to drive around these two shops, not an easy task for an aged person in the busy christmas traffic Its allegal constantly doing this, and grandkids miss out. BIg W would not price match Where does unfair trading come into this and deception. Your company often never has the stuff you advertise..

I wish to complain about the hygiene of an employee in the fruit and Veg department of woolies southside gympie. I shop there very regularly and a short man in his 40's? stinks of stale cigarette smoke, he either does not shower or has a bad addiction as the smell is sickening, this is so off putting especially as he is handling fresh food. If he is not inside stinking he is outside smoking, I have complained to the store and was laughed at, this complaint must go higher then store manager as they think it is a joke. I am not the only one that has noticed this, I have many friends that have been avoiding this department and getting there FRESH Food from the vegie shop in the complex...will gladly shop elsewhere until something is done...

Woolworths service is appalling and I won't be hesitating to share my disgust with anybody who will listen. Last night I placed my usually weekly $600+ order and woke up today to discover that not only has my order been cancelled but so has my account. I have been on the phone to them twice so far and as yet no one can give me any reason for why my order and account was closed other than someone in higher management has done so and we will get someone to call you. The order was accepted at the time of processing and the payment was removed from my account which they also assure me will be refunded. There was no alcohol or tobacco on my order and there was 4 tins (the limit) of baby formula which was children 2+ years so not even the one they are having the problem with. These things are examples the call centre offered as reasons an order might be cancelled although non apply to me. Not only were they happy to take my money but they also have my money for a delivery saver I no longer have access to without an account and NOBODY bothered to contact me at any stage to inform me that there was any sort of problem or that my order was not going to be dispatched today so as a mother with 2 small children and no car this is beyond inconvenient. Hrs later and I am still waiting for someone to even return my call with some explanation. Woolworths are scratching there head as to why they are losing so many customers? Really? Your not sure why people are taking there business elsewhere? Really? You don't even look after the loyal customers you do have and I don't mean extra special pampering I mean just the basic providing the customer with the products they have paid for. Ii am now on day 2 and although several people have said it is being looked into nobody as contacted me by phone email or anything at any point from order cancel to account cancel or to follow up. Nobody can provide me with any information and I have been told that they don't have to provide any information if they choose not to. Apparently the people who make these decisions are so high up they don't have to communicate with the lower staff and are free to make these decisions with no explanation and no recall what so ever even if they have made a mistake. I have now read all the terms and conditions and can safely say that I have not broken any of them even by mistake.

I am extremely disappointed that recently I have followed the right procedures in applying for positions in your stores and I am extremely disappointed that I have not been successful. I shop at both locations I have applied for positions at and I can't believe that the positions you have advertised have been already filled with friends or family members of people working in the store. Why advertise a position if you have no intention of filling it with non related staff members. None of the successful applicants have applied on line instead just walked in asked for the department manager done their online training and they are hired.

Yesterday I went to Burwood Westfield Woolworth to buy chicken chips where my transaction no is 2183 at 1710 hrs on 3/12/15. After purchased chicken chips, my small daughter could not eat as it was very dry I think it cooked for long time. After that I went for refund and replacement, one of the staff MARIA served me. I explained the situation to her but she was not listening to me. according to her whatever Woolworth sell is 100% fresh. I asked if you sold fresh food why chicken chips is too dry and too hard? still she is not listening me, then I called manager. Manager replaced me a product. My concern is you have to train MARIA how to behave with customer and you have to educate her about fresh or free policy. I hope you will take my complaints positively. Kind Regards Tara

UNBELIEVABLE- It started when I was "greeted" by the female checkout operator "Hey, how's ya day goin?", then I got to watch how disinterested she seemed in providing any level of service to me, I mean is it to much to ask that you look like you are at least half interested at being at work! Instead I felt like I was inconveniencing you by having you do the job you were employed for and let's not forget the job YOU applied for. Are there new KPI's for checkout operators that I had not heard about where you are required to fit as many items as possible in one bag as well as the award for how many items you can squash into the one bag. - Trust me-6 glass jars in one bag is never going to end well. - Smiling at your customers will NOT hurt you, and -Remembering the proper English you were taught at school and I am sure by your parents. As a Customer Service Manager I know I have high expectations but this is actually the first time I have ever made a complaint about surely explains just how poor the experience I received today was... Madison I do not think this is the job for you and as I say to my team, if you don't want to answer the phones then why did you apply for the job?

A women in the car park On Fifth Ave Marsden Qld took it upon herself to abuse me call me names.. This is not the 1st time at this car park nor the 2nd but the 3rd time I've been spat at and verbally abused followed round and been taunted well enough I've had it.. Why do I have to defend myself with my health history to justify why I have a disability permit to park in those car parks marked for US PERMIT HOLDERS? I told the women to mind her own business and shut your mouth she saw fit to continue the taunt so yes I lost it I'm so over having to defend myself I'm a 51yr old women.. So who's responsible for the car park and in store care? Yes I was "LOUD" I'm in pain cant walk very far and tolerance level for defending myself with niceness ZERO I wont ever be BULLIED ANYMORE and get told its not Woolworths problem with what went down in the car park only in store Told to me by in store person who rang the police whom never came I was calm and polite tried to say all that went down not just me getting loud and angry..I said I will wait outside in my car for police.. I was stressed over it all my career and house mate come to get me while Woolworths had her away somewhere.. I now don't go anywhere by myself .. I will never shop there again and I'm telling everyone who will listen..

Batch # 41/1187 BB 106/07/2017 I purchased a can of this product when shopping in your Ayr. Qld. store a few days ago but when I opened the can to drain the fruit to use it yesterday I found it contained only 11 cherries, with the rest of the contents being syrup only. I am seriously angry about this as I was unable to provide the intended cheesecake with the cherry topping to my dinner guests last evening thus making me the butt of jokes. I think I need to take this matter before the Queensland Fair Trading office so as to try and ensure that other Woolworths shoppers do not suffer the same sort measures in your products, and the embarrassment associated with it.

I am a regular customer at Lakewood woolies and over the recent weeks i have noticed that the standard of cleanliness of the store and especially of the shops front windows. I have 2 young children and they usually like to sit on seats outside the shop and look in through the windows, but because of the state of the windows are absolutely filthy i can no longer let them do this. I always thought that first impressions always counted well i hate to say it but I don;t think that in this case it does, I have seen dogs, kids all lick the windows. I have mentioned my concerns to several staff members and they basically said and acted like they didn't care and it wasn't their prob;em.

I would like to complain about my first and last online experience with Woolworths. I was a loyal customer who became very annoyed with the product changes that you have chosen to drop from your range and subsequently gone to your competitors being Aldi, Coles and IGA in preference to your company however I thought I would do a last ditch effort to see how online would work for me. I was very impressed with your website and put together my shopping list. My list came to over $100 so I thought I'd proceed to the checkout. I put in my delivery address - going well or so I thought. Until I got the message that the majority of my list was unavailable. What a total waste of time and effort. I will not be returning either to your store or website. Doesn't matter how much money you spend on your marketing or specials. It's not worth the effort. I'll be telling all my friends about this experience too. A very annoyed customer Sent from my iPad

I was at Woolworths Park Ridge tonight and in the check out beside me had a customer on her mobile phone the whole time from unpacking her groceries through to paying the bill to putting the groceries into the trolley which was about 15 mins. The poor check out boy and the rest of the customers had to put up with her complaints on her work and how she didn't get the right training. Sorry not interested. Everyone was getting a bit tied of it. Your staff should get the same curiosity and respect as customers expect. Please put up a sign if on mobiles step aside "if on a mobile you will not be served". This is getting to be the normally in most shops including the airport. So please give your staff the curiosity they deserve, they are young and need to be shown simple respect

At our shopping centre, Noarlunga have now removed Coke a Cola gold. Us being diabetic, sugar free is the way to go and also no caffeine so we can drink after dinner. This is so hard to get now and no thought of us diabetics. P & N drinks also taken down, Diet Pub Squash also was OK for us. Now nothing, cannot say that shopping here will last we have been long time customers. With the very large extensions at Woolworths Noarlunga Centre you would think that you would have room for this product. (If you removed all coat hangers and as such you can find room). Cheers Dave and Wendy

I went into Woolworths at Green Hills, East Maitland NSW for groceries. First I wanted items from the deli section. I managed to get the sliced ham but nothing else. There was a group of workers having a meeting right in front of the cabinet and I couldnt see to order. I then went to the meat cabinet to get steak etc. I got there and there was another group of workers having a meeting in front of the meat cabinet. I could not get in to get meat. What is wrong with having meetings out the back or before the store opens. I left without my deli and meat goods, which I will be going to Coles to buy. I will never shop at any Woolworths store again. I will also be telling everyone I know how Woolworths stop the customers getting the things they want by having meetings on the floor. Very poor customer service.

On October 29 I ordered two cases of Cascade Pale Ale on Order #[protected]. These were free delivery but, I saw that one case had been put against my ShipSmart subscription. When I phoned and complained a young girl advised me your system had caused the error and she'd correct it. This has not happened and I have still got the incorrect usage against my ShipSmart that shows 8/10 and should be 7/10. This is only part of the problem as I still haven't received the order that I've paid for (6 working days) I phoned today and spoke to a fellow called Robert who said he would follow up and call me back. Around two minutes later he called and told me they were in transit with Australia Post and there was nothing he could do and I should receive the order by next week sometime (two working days) I already knew the in transit bit and he'd done nothing more than look at the tracking advice as had I. Interstate transport companies can track individual items as I have had this done for me in the past. I have had a similar experience tracking a previous order from Murphy's that was delivered on the day of my complaint and that I'd been told earlier that I'd have to wait at least another two days. Is Woolworth's policy to feed their customers garbage? Your customer service is abominable, cut the How are you and how's your day been and introduce honesty along with a plain Hello and Goodbye. Now what are you going to do about my order for two cases of almost out of date beer?

Hello corporate freaks of woolworth's... After your recent change in your rewards program I was pretty disappointed in your chain, I don't buy the crap that you offer reward points for so this is a really big step back in a reward program and your chain... Today I saw your ad with michelle bridges eating soil and calling people who like to grow and eat healthy a freak... Because of this ad my family has decided that we will not be shopping at any chain affiliated with woolworth's in the future. I strongly recommend firing whoever decided that this was good marketing and/or an advertisement. I also recommend issuing a formal apology to the people offended by your very inappropriate ad... I will be sending your inappropriate ad to as many of my friends and family members encouraging them to stop shopping with woolworth's and affiliated companies as well...

I watched the store manager of this Woolworths absolutely abuse another staff member, I was so distressed watching this that I left the store vowing not to shop there again, I had to leave otherwise I was afraid I would have to abuse the manager I have heard of two junior girls that where abused so bad that their parents had to get involved yet still nothing is done! Come on Woolworths im warning people NOT to shop there and definitely don't work there. I have recently learned that this manager is new to the store doesn't live in the town and is trying to make a name for herself and wants new staff instead of the old staff. I am aware of a lot of people now preferring to shop elsewhere and even the morale of the store has declined. I loved to shop in Gundagai it was a great happy clean shop 6 months ago. Unfortunately its just a sad store with the staff members being abused by there own manger. My advice give this manager more training in people skills or just get rid of her.

Though you might like some feedback about your Morayfield Shopping centre store (Inside at the northern end of the centre) and why Woolworths is losing its customer base and why you are in decline. I have been a regular customer for many years at 4 Woolworth’s stores that are within my general area. Reason one: “Bad customer service” I have just done my grocery shopping at the Morayfield Shopping centre store at about 1:15 pm today. When I went to checkouts there were only two manned (normal? ) checkouts. As I had a trolley about 1/3rd full I of course pulled in line behind another shopper. She had already piled up a huge mound of groceries on the counter with another half a trolley to go. But I patently waited and noticed the young “Team leader” (front of store manager ?) on the floor, who was way down at the front desk counter area, glance up towards us and directed a customer in the adjacent checkout, to bring her trolley down to where she was and that customer was served by another checkout operator. So I waited a while longer and realised I was being ignored, so when that other checkout was empty, I also walked my trolley way down to that checkout. I searched for any signage about “maximum items or express lane etc” and there was no signage indicating this anywhere. So I started to unload my groceries on the counter. As I was unloading groceries another young “Team leader” appeared and proceeded to caution me that I was in a lane with a maximum of 12 items. I apologised and replied that I could not see any signage at all indicating that this was a 12 items lane. The young “Team leader” then said it was obvious it was an express lane. I apologised and replied that I could not see any signage at all indicating that this was an “Express” lane. I asked her to please show me where the signage indicating it was an “Express 12 items lane”. She glanced around and admitted there was no signage and she didn’t know what had happened to the signage, but that it should be obvious ! I offered to go somewhere else and be served, but she insisted it was OK this time. She then came back twice more and spoke to me about the issue and how it was Ok this time but I need to remember for “next time”. I have always followed the ‘Rules” regarding the express lanes, ALWAYS, but I really didn’t appreciate being “spoken to” about being in the “Express 12 items max lane”, when there was absolutely no signage whatever indicating that it was. I only occasionally shop at this store so I would not be aware at all that it lacks proper signage. If the first young female “Team leader” had actually walked all the way up to the checkout where I was first waiting for some time, she would have seen that it was obviously going to take another 5-10 minutes to process the woman in front of me. Then she may not have ignored me and perhaps offered to open another checkout ? Perhaps the two young female “Team leaders” are not experienced enough to be doing that job or need further training. Of course I won’t be shopping at that store again ! Reason one: “Price increases” I’ll give you two examples of what are seen as outrageous price increases. 1) I have been drinking Milo since I was a teenager (now 49), hot Milo on a winter’s night was always a favourite. I have recently decided to actually stop buying it because a few years ago I could buy a large tin for just under the $8 mark. Now it has blown out to $12 for large tin and has become an unaffordable luxury item. It simply is not good value anymore. 2) A few years ago, 85 gram Fancy Feast cat food tins were around the 80-89 cents a tin. They have now jumped to more than $1.80 a tin which is just appalling. Your sneaky practice of putting a product on special for a week and then increasing the price to a higher lever than what it was when the special was offered, does not go unnoticed. Often the new price after a special ends, will be 10 – 20 cents dearer ! We are not stupid, we do take note of these devious practices you know.! I would love to go on about the lack of support for Dick Smith products, but that will wait for another day. Obviously someone is making a lot of profit ( I seem to remember $2.45 billion in 2014) at our expense. Luckily we now have several alternative options which can offer better customer service and often better prices. Good luck in the future. regards Robert.