Woolworths South Africa
reviews and complaints

These pictures say everything...
Woolworths has acknowledged this incident and offered a R150 voucher but I cannot actually get any response from them regarding what this green item is that I ingested whilst drinking this granadilla juice.
I have received an email from customer service regarding this but goes around in circles and does not actually tell me what this is.

My husband and I had a somewhat disappointing and confusing experience with Woolworths in Baywest. My husband received a gift from his grandmother in the post for his birthday which consisted of 2 pairs of shorts from Woolworths with the tags still attached. Unfortunately the shorts were hopelessly too big so we decided to take it in to Woolworths to exchange them for a smaller size. When my husband had found suitable items to exchange for the large shorts he was told that they can't assist him as the shorts had been removed from their system a month prior. We asked what does that mean and were told that because the items had been removed from the system, "they aren't even worth 1 cent" and that they refuse to exchange the items. That seems like a very bold statement for a retail store that constantly boasts the best quality in everything that they sell. I'm somewhat confused by the statement that was made, what does that tell us about the quality of the items they sell to us, the public, if THEY DON'T even want it back. We have received gifts of clothing in the past from other retail stores and have never had any issues in returning the items provided we still had the tags. Yet, Woolworths refuses to assist us. My husband phoned their head office to complain and was told that he should have brought it back a month earlier. Have I missed the latest news, has the time machine finally been invented?!?!? I checked, it hasn't sadly... Perhaps Woolworths should change their Customer Care department into the captain hindsight department. At least you would know what to expect before attempting to contact them. Let me save you the call, their response is "We can't help you". My advice for people who STILL shop at Woolworths is to not purchase a gift for anyone who is on the other side of the country, be kind and purchase a gift elsewhere where customer care does exist, otherwise the gift you purchase might end up being about as useful as an ice cream toaster. From what I have seen in other Woolworths reviews, other people are getting fed up with their lack of customer care. This Woolworths in particular downsized recently, yet they still make no attempt to provide a pleasant shopping experience. Sadly, many businesses have closed due to the effects of the pandemic. Are these the signs of the last days of Woolworths? Perhaps, we'll have to wait and see. One thing I know for certain is that we will no longer be supporting Woolworths due to their bipolar tendencies and self-focused, questionable policies. We would rather support other small businesses and retail stores that know the value of true customer care.

I recently purchased Long Life Full Cream Milk and is disgussed with the taste of the milk. I normally buy this product and never had issues but it is watered of and tastes badly.

My name is Maro, card no ************ 2912- phone [protected]. went to Woolworths [protected]@Carnival as I usually do after work. Picked a few items that I needed, juices, granola, baby clothes, and just one item for me. went to the tills to pay then boom... 3 tills open but only one cashier was helping the customers. I waited for a few minutes until I saw 2 ladies busy on the computers just at the corner. I asked politely who can help us as it was late, the one lady came to the till and looked annoyed. I unpacked my stuff in the trolley.

After scanning, I handed my Woolworths card and she swiped, handing back the slip for me to sign, she told me that the signatures are not the same and asked her why today, as I'm always using the same card at the same shop. Yooo I felt like a criminal today, she then call her superior who they were together starring at the computer and not helping the customers. she checked and asked me to sign again, of which I did and it was my only signature. Yoooo guys I never feel humiliated like that in my life. I was angry as I waited in a long queue, had to call them to help us and I was treated like a criminal. I returned the staff and was given the merchandise return slip after waiting for so long. Thanks to your cashier, Konkwane Ndlebe, and her unprofessional supervisor, that my family dinner is ruined. My merchandise that cost R768.79 WAS RETURNED, just like that.

By the way, it's my husband's account but I'm paying and using it as I'm an additional member. I'm so pissed off.

Ms. M Mofokeng refused to use my- My School card when I was purchasing items at woolies Carlton Centre on 30 October 2021.

She mentioned that systems have changed, you could tell that she was in a hurry and did not want me to waste her time by asking her to process my card.

I use my card the same way I use it at other Woolworths stores without any problems.

By her telling me that the systems have changed was insulting my intelligence as I used the same card on the same week at Woolies Jabulani Mall.

Till op [protected]

Hi.. I'm going on a road trip tomorrow morning at 6am..I was at Woolworths cavindish this morning bought me pack of high leg panties for my trip...I was so happy I got the only large size left on the rack...only small sizes left... now as I'm unpacking this pantries it looked rather big but the size on the packet is large...but inside the packet it is xxlarge... how disappointed am I now...I don't have new panties for my holiday...I am so upset... cavindish is closed already.. kindly assist with feedback as I know they don't exchange panties..

My wife, son and ordered food at the Northridge Woolworths Restaurant in Bloemfontein today, 24 October 2021.

Upon receiving our orders, we both felt unhappy. My wife ordered a chicken and avocado sandwich.

I ordered the salmon sandwich on rye bread. I noticed that the two slices of bread were partially stacked on top of each other. I then removed the top part and to my surprise discovered that the bottom slice of bread that was partially covered by the top slice of bread, had virtually no salmon on it. I brought this to the attention of our waitress, Theodora and she reported it to the chef. After some time, the Manager, Frikkie Jones.

Frikkie then approached us with both orders and asked us what is wrong with the orders to which I replied that he should tell us what was reported to him.

Not only was Frikkie extremely impolite and hostile, but he was trying to justify why there was no salmon on the bottom slice that was covered. I pointed out to him that it was misleading and a poor use of resources to place most of the salmon on the top slice and very little on the bottom slice.

My wife explained that the chicken on her sandwich was simply too little for the size of bread slices. He said to my wife that the bread slices just happen to be big, and that they weigh the portions of chicken and salmon. This we understood. It left us wondering if the portions of salmon and chicken had indeed went weighed as per Frikkie's response.

Apart from the poor quality of the food, I also tool exception when Frikkie, who in earshot from our table, told the chef the I said that they are "cheating" me. When he returned to our table, I pointed out to him that he had misrepresented me and I then again explained to him what I had said in the very first instance.

I find that the manner in which Frikkie Dela with this matter - the poor quality of our food - is simply unacceptable, and not consistent with the quality and value for money that Woolies associates itself with.

Alas, I will not go to that restaurant ever again.

Woolworths Mthatha Mall always run out of trolleys. Staff here even don't have enough care for customers. They always tell us that they ran out of trolleys. How are we supposed to shop without trolleys?

First time I ordered at Woolies online, I was debited twice I just went to my bank for that and they sorted it out for me. I placed an order once more online - now they claim my order was delivered but I didn't get or sign for it, when I try to call them they say its out for delivery and they give me yet another different story. No one seems to know what really happened to the order/delivery. I'm very disappointed with the service I have been getting at Woolies Online

To whom it may concern,

REQUEST FOR REFUND.

I purchased Lily plant from Woolworths.

On Wednesday the 13th October 2021 my cat, Baby, got frightfully ill. I rushed her to the vet and to my utter shock it was because she had ingested part of the Lily plant which the vet confirmed is highly toxic and can be fatal to all cats. They can get kidney failure within 3-6 hours.

This caused damage to her kidneys, she was placed on a drip to pump the toxins out for 2 days. She is highly traumatised and this has been a terrible experience for both of us and my young son.

There is NO warning sticker shown on the plant at all and had there been I would have never purchased one where my cat resides!.

I feel that this was negligent on Woolworths side and therefore feel that it is only justifiable for Woolworths to cover all her medical expenses because I am a single mom and is part of the consumer protection act that you should be aware of and take the necessary precautions so that this does not happen again. I have just lost my dog and would not be able to deal with losing my cat.

I have attached the relevant vet invoices and pictures of the plant and my cat, Baby. Please kindly open BOTH attachments.

My contact details are : [protected].

I do not want to take this further and hope that you deal with this in-house and amicably and take full responsibility as it is your product.

Look forward to hearing from you urgently.

Warm regards and thanks

Kathy Gordon
+[protected]
EMAIL [protected]@OUTLOOK.COM
OR [protected]@OLIPRO.CO.ZA

I HAVE PICTURES OF THE PLANT AND MY SICK CAT. BUT CAN NOT ATTACH FOR SOME REASON

Lilies are lethally toxic to cats. All members of the plant genus Lilium, including Easter lilies, contain a chemical that can damage cat kidneys. Ingestion of even a small amount of plant material from certain types of lilies is a veterinary emergency for cats and early treatment is essential to a successful outcome.

I have applied for a loan acc with Woolworths,

Firstly I struggeld to get someone to help me. No one could tell me for more then two weeks if the loan was approved.

I finally received the loan payment on 8 October. I received my first statement on 12 Oct stating that I need to pay R3460 which included the inisiation fee of R1204. According to my agreement, I only have to pay R2252 a month. When I went on the Woolworths App I know suddenly have to pay R4880. I spoke to a lady at the financial dept but she can not explain why the amount on my statement and the amount on the app has an R1420 difference.

I am so discusseded with Woolworths. They just steel your money.

I bought ladies shoes for R299 on Sunday 10/10/2021 I then wore the shoes 2 times during the week.
It is now Thursday 14/10/2021 and the shoes are tearing apart. Horrible quality. The shoes are 4 daus old and I can't weat them anymore.

I placed an online order on the 27th of September 2021 I was given a slot to collect my order between 10 and 11. I received an email confirming my order collection, my arrival in the store was a different story, I spoke to Bongani the Manager who treated me like I was I didn't pay for my order. I felt abused emotionally by Bongani 😢, the head office didn't help I was told they were investigating who sent me an email. They didn't consider my time, and the money involved when I went to collect the order which suddenly it was out of stock yet I received an email confirming collection plus an sms.

As a regular Woolworths customer and fan, I have been very disappointed. I planned a dinner for my family and the following has happened:
I bought a packet of 10 sealed chicken breasts today from Woolworths at the V&A Waterfront in Cape Town (together with other groceries) at 14:36 using my Discovery card (c Abrahamsohn). When I cut open the sealed packet of chicken breasts you could immediately smell that they were off, releasing a terrible odour. I got 3 members of my family to smell them and they all agreed the smell was awful and we certainly did not want to risk becoming violently ill.
I unfortunately threw my receipt out but I'm sure you could trace my purchase on your system with three above details.
Attached is a photo of the chicken breasts/packaging/details but of course had to throw them away quickly so as not to contaminate the rest of my fridge.

I recently started buying the posh pets dog food. I bought few cans last week to test it out on my dogs for a second week. This morning when I opened the can there was a large layer of mould growing on the dog food! Bought it last week, opened it this week, PD25/01/2021 and BB25/01/2023. Can't quite make out the batch number WWDC63 3.

I know these things happen, but still a little disappointing as I switched from another brand to give posh pets a try and ended up chucking the can.

Kind regards
Nadine

YC DE JAGER ACCOUNT NUMBER [protected] For months now we have been requesting statements from Woolworths. Going to your branches Financial Departments, we get treated like criminals with all the questions asked. We pay our account regularly, but instead of decreasing our balance increase. Please assist, because your Woolworths App is also useless. Please send us statements for the past six months. Email adress [protected]@gmail.com

I just went to Rosebank Mall to do shopping. only when to get to the till to find that the r100 combo was not merging. the Till operators behind the lady who was assisting me were laughing making fun out of me and including the supervisor at the till on the third floor she orders the lady who was helping me to call someone from downstairs to come and explain. As she ushered the instruction "THis customer of yours with please for I don't understand how this works".
The others joined in laughing at me. I have spent my 14 years shopping from Woolworths and this is the kind of service I get. I was shocked with such unprofessional behavior when the supervisor was influencing it at the till point and I reported the matter with the store manager.
Very disappointed Customer

Hi,
The service and attitude at Woolworths Melrose JHB is shocking. The cashier's would rather chat and laugh among themselves before serving the customers. When we eventually did get served, I had to repeat myself three times as the cashier was still trying to be part of the early chat with her colleagues that she did not even acknowledge us or listen to anything we asked her. I felt like she was doing me a favour and I was inconvenience her. This was in the clothes department. Same situation happened in the food section that the cashier even over-charged us and when she called for the manager to over-ride the error. We had to wait 10mins before the manager arrived. He did not greet us or apologize for any inconvenience caused to us. When requesting plastic bags for the chicken and meat to avoid the liquid to run in our material bags, there were none. Just a thought for fruit. Without your paying customers, you would not have a job or a company. Treat customers fairly. I hope the service and attitude improves in order to retain your customers.

Hi

We bought these fruits and they really are terrible they say they are rip and ready but you need steel teeth to eat these, what has happened to the fruit quality lately?
Very dissatisfied it's not as if they are cheap we are paying a lot of money for this fruit

Kind regards
Desiree

Applied for a store card end June was approved have been shunted fro. One end of jhb to the next to get my temporary card then they can't find me O. The system then I must call financial services they confirm all in order I must collect the card at a centre is dangerous.. I'm tired of all this nonsense... The store can find on the system but the head office confirm approval.. U call and they treat you badly...